Pilot Freight Services
Reviews and Complaints

So, I tried using Pilot Freight Services (pilotdelivers.com) for a shipment and I gotta say, I was pretty disappointed. They told me they would come to collect my package at a certain date and time, but they didn't show up until way later. It was a real hassle and inconvenience for me. Honestly, I wouldn't recommend them to anyone. They're just not reliable.

It's been a full 14 days and I'm still without my product. I've scheduled delivery a whopping 4 times now, and each time I've had to take time off work to be home to sign for it. But guess what? It never showed up. The first time they told me they couldn't find it in the warehouse. The second time, they forgot to load it on the truck. And the third time? You guessed it - they forgot again.

I'm beyond frustrated at this point. I mean, just take a look at the rating for this company. How are they still in business? I'm still waiting for my product and it's starting to feel like it's never going to arrive.

I really don't know what to do at this point. I've tried calling customer service, but I just get put on hold for what feels like hours. I'm starting to regret choosing Pilot Freight Services for my delivery needs. If they can't even get a simple delivery right, how can I trust them with anything more complicated?

Overall, I would not recommend this company to anyone. Save yourself the headache and choose a different delivery service.

I wouldn't recommend Pilot Freight Services to anyone. They completely messed up the shipping of my antique desk, leaving it in pieces. It's been over 120 days and they still haven't responded to our damage claim. This is the worst shipping company I've ever dealt with. They don't communicate with us and nobody answers their emails or phone calls. To make matters worse, they just dumped our delivery in the alley behind our complex, even though they guaranteed delivery into our unit. This company is just plain despicable. Be careful and avoid them at all costs!

This company is just terrible! They don't seem to have any connection with Amazon, which has caused me a lot of trouble. I've been trying to get a TV picked up for a while now, and it's been a complete nightmare. I've had to make countless calls back and forth between Amazon and Pilot Freight Services, which has cost me a fortune. I've even had to take time off work and use up my vacation days just to deal with this mess. It's unbelievable how much this has cost me!

I had a package that needed to be delivered and I decided to use Pilot Freight Services (pilotdelivers.com) to get it to its destination. They came to pick up my package on December 6th, but unfortunately, they didn't put it in transit until the 9th. I was supposed to receive my package on the 11th, but it's now December 13th and I still haven't received it.

I reached out to Pilot Freight Services to find out what was going on with my package, but they told me that I needed to call the place where the package was sitting. I was disappointed that they didn't take responsibility for their mistake and instead wanted me to do their job for them.

I have to say that I was not impressed with Pilot Freight Services. They claim to be a great company, but in my experience, they didn't deliver on their promises. They get paid to do a job, but they didn't seem to want to do it properly.

Overall, I would not recommend Pilot Freight Services to anyone who needs to get a package delivered. They may have some good reviews, but my experience was not a positive one. I hope that they can improve their service in the future, but for now, I will be looking for another company to use for my shipping needs.

So, I ordered a TV from Sam's Club on December 21, 2020. It's been a long wait, but I was finally supposed to receive my delivery today, January 12, 2021. My wife even took the day off work to be home for the delivery, which was scheduled for sometime between 11am and 6pm. But guess what? I got a call today saying that the delivery wouldn't be coming and was handed off to another shipper. Can you believe it? What the heck, man?

Now, I have to wait another week for my TV to arrive. That's just ridiculous. It's been almost a month since I placed my order, and I still don't have my TV. This is the worst delivery company I've ever dealt with in my almost 60 years of life. I mean, come on, Pilot Freight Services, get it together!

I'm really disappointed with the service I've received from Pilot Freight Services. I understand that things can happen and deliveries can be delayed, but this is just unacceptable. I took time off work to be home for this delivery, and now I have to do it all over again next week. It's frustrating and inconvenient, to say the least.

I hope that Pilot Freight Services can improve their service in the future. I don't want anyone else to have to go through what I've gone through. If you're considering using Pilot Freight Services for your delivery needs, I would think twice. There are plenty of other delivery companies out there that can provide better service.

o, if you're looking for a reliable delivery company, Pilot Freight Services is definitely not the one.

I had a terrible experience with Pilot Freight Services. I ordered a TV through Amazon and unfortunately, Amazon chose Pilot to deliver it. I scheduled a delivery date and time window for them to deliver the TV, but they never called or showed up. I had to reschedule another delivery date and time, and again they never called or delivered the item. It was frustrating because I had to take time off work to wait for the delivery, and they didn't even bother to show up.

Then, on a different day at 2:30 pm, I received an Amazon notification that the item was delivered... at 6 pm. How is that even possible? I was at work and I live alone, so I don't know how they delivered it inside my house and set up the TV. Even worse, they said that I signed for the delivery, which is fraud! I never signed for anything, and they just made it up.

Overall, I would not recommend Pilot Freight Services to anyone. They are unreliable and commit fraud. It's a shame that Amazon uses them as a delivery company because it reflects poorly on Amazon as well. If you want to avoid the headache and frustration, choose a different delivery company.

I gotta say, Pilot Freight Services is the real deal. I was a bit worried after reading some of the negative reviews, but my experience was top-notch. The company I bought from gave me a tracking number and I could follow my package on my phone from the moment it left the manufacturer until it arrived at my doorstep. The updates on the website were frequent, so I always knew where my package was.

Pilot even gave me a delivery window for the day of delivery and called me before they arrived. I called them twice on the day of delivery to check on the status and the reps were super helpful and attentive. When the delivery crew arrived, they wheeled my package into my garage just like I asked. And the best part? My package was in perfect condition. No damage whatsoever.

My shipment was sent from Cleveland, Ohio to St. Paul, Minnesota. I did some research and found out that Pilot actually gets great reviews in this part of the country. It's no wonder why - they really know how to deliver the goods.

Overall, I give Pilot Freight Services a solid 5 stars. They're reliable, communicative, and they get the job done right. If you're looking for a shipping company that you can trust, look no further than Pilot.

We been using Pilot Freight Services for a while now to ship our line of children's furniture from our warehouse in NJ to stores and consumers throughout the US. It's been a real struggle, let me tell you. To put it into perspective, we have over 13% damage rates on our dressers. That's a lot of damage!

We've put a lot of trust into Pilot, but it's cost us over $50,000 in actual damaged freight. And that's not even counting the countless hours we've spent dealing with upset customers and Pilot's customer service. It's also cost us the price of replacement merchandise and its associated freight. But, more importantly, it's damaged our brand's reputation, especially on social media.

Now, you might be asking yourself, why do we continue to use these guys? Well, from our experience, all the national providers we've tried suck. So, Pilot, you're not alone in this.

We're still on the lookout for reliable, local, independent delivery companies in major markets who can do the job they're paid to do. It's not easy, but we're not giving up. We need to find a solution that works for us and our customers.

In the meantime, we'll keep using Pilot, but we'll also keep our fingers crossed that they'll improve their service and reduce our damage rates. We can only hope!