Axis Bank
Reviews and Complaints

I was offered credit card with benefits which were actually withdrawn till the time I received the credit card without letting me know of the changes. As a result the promised benefits were missing in my card. This is a case of misselling for which bank did not took any responsibility. Worst private banking services. I won't recommend to use axis Bank services to any one

As I delve into the reviews of Axis Bank, I see a mix of experiences shared by customers. While some praise the knowledgeable staff and services, others express frustration with unexpected charges, unresponsiveness, and inefficiencies. It's evident that there are areas needing improvement, especially in customer service and transparency. As a potential customer, it's essential to weigh these varied experiences before deciding to engage with Axis Bank.

dear sir,

my self santosh renuguntawar and I have applied for a pre approved Axis bank indianoil rupay Credit Card on 29-01-2024 and completed my video KYC on the same day application number C1-[protected], but till date I haven't received any update regarding application when I tried to complaint regarding the issue I can't able to connect with support executive, so please do update the status as soon as possible at [protected]@gmail.com or at my mobile [protected]

i'm expecting a early reply regarding issue thank you.

renuguntawar santosh

[protected]

Hi,

I applied or query for personal loan as online.

I have discussed with Bank executive and clear said that can't accept amount without confirmation of ROI and processing charges.

They promised me yes without your confirmation not transferred any amount and you will receive ROI between 10.2 to 10.5 persent with 1000 or something processing charges.

Now Bank has transferred 493600/-. without my confirmation or acceptance with ROI @ 13.49.

Please look into this and do the needful on priority.

I have a closed forex single currency account with Axis bank which was closed by Axis bank without notification to my corporate email address. Now my forex amount is struck with bank and they were struggling to return my money. i reached out to the local bank representative. It has been 2 months, since i was working with Axis bank representative, in following up about my amount return status, but still did not receive, very poor experience. Customer assistance is very bad. The issue is still running and not sure when this issue will close. If this is not resolved, i might have to file a court case.

मीशो एक टोल-फ्री ग्राहक सेवा नंबर भी प्रदान करता है जिसका उपयोग भारत भर के ग्राहक सेवा टीम से संपर्क करने के लिए कर सकते हैं। टोल-फ़्री नंबर [protected] है, और यह 24/7 उपलब्ध है।

Dear sir/madam I have opened a current account no - 923020020073231account name - adhishri textile & garment manufacturing in Baramati Branch Pune Maharashtra, but from first day to till date I have not received my internet banking ID password, and mobile app is also not working, I have visited several times in your branch, but they are giving useless reasons, like chaining mobile number that also I have changed, when I visited branch for 4 times they're waiting me for 1 hour every time, but still I have not received my inter net baking or mobile app is also not working, the ASM & branch manager are useless they don't have any manner to talk and behave also, I said them to closed my account they immediately gave me the form of closer, that means my time is useless than your bank people baramti branch employees are worst this not my experience I can provide you multiple customer number. Now I am closing the account due to employee behaviour specially ASM & branch manager, if you think customer is worth for you kindly reply otherwise let it go [protected]

Amwith Axis Bank. I had a Home Loan with Axis and my Loan Account number is LTR156605956693. I was planning to Sell my Apartment and i have got an Buyer for the Same and her Name is Mrs. Meenakshi.

She is an SBI staff but she came to Axis for Taking Home Loan as it would be smooth Process to Transfer within Axis. The Loan Process with the Bank started in the Month of January. Mr. Mohan Raj from Chennai Annasalai Branch was handling this along with

Mr. Armstrong from Throipakkam Home Loan Branch. There were lot of issues.

1. There was no Document check list Provided to the buyer because of which there was lot of stress.

2. Buyer received the Loan Saction letter and based on confirmation from Bank people Registration was booked for Feb 22nd 11:00AM at Guduvancherry Register Office.

3. I have travelled from Canada to complete this Registration Process.

4. Operations Team from Thoraipakkam has to get my MODT document from Headoffice before that and they should have verified and closed the Existing after which they should have taken the balance amount DD and should have come to the Registration office to Complete the

Registration.

5. We went to Registration office on Feb 22nd 2:00PM as per instruction from Mohan Raj. No one from the Bank didn't show up in the Registration office until 5:30PM. When we tried Reaching Mohan Raj he said Armstrong is on the way with the DD and also he mentioned

one of the MODT document is missing and bank people have sorted that also and everything looks good. By 5:30PM no one came up and we started calling people. Mohan Raj didnt pick up the call and then we called Armstrong and he said he is at Thoraipakkam Branch and

he will not be coming to the Registration Office as the DD is not Ready. Then i have requested him to call back with his Head. By that time Mr.Gopalakrishnan called me and very casually he is saying there was a small error from their end because of which they didnt

received the MODT document from the head office. When we hear that how that situation will be from an NRI Customer point who had spend 3000$ of hard earned money and travelled only for this registration. I would like to receive the money what i have spent and also

compensation for the Mental stress given by Axis bank people. If we have to take this legally am ready to do that by filing it with the Consumer Court.

I have ho help your branch malviya nagar Jaipur employ name mayank ji but not responsible paresan I have 7 time visit your bank but not closed my account I have your bad Sarvice next time not use bank any paresan sajeat not use axis bank i want to your employees not properly Sarvice costumer not sajest properly I want to bad Sarvice

My name Pawan Kumar Sharma

My company name ramji Enterprises account no [protected]

My mobile no.[protected]

Dear Sir/Mam

Kindly inform you that I paid my full payment of my axis credit card but still not receive NOC and also my in my cibil show this account as a writeoff.In letter mentioned when i pay amount cibil show normal and also Nil balance letter will be issued within Fifteen working days but till date no letter received.I applying for home loan so this letter is most requiring me.

After payment is done from my side Axis bank issues me another credit card and I use this card regularly.

Please send me a Nil balance letter as soon as possible.

My new axis credit card number is-[protected]

Card Number-[protected]

Amount Paid-38500

Date of payment-22-Jun-2021

My new address is below mentioned-pls send letter on this address.

08/85

SRP Camp Near ST work shop

Naroda Patiya Road,Krishnanagar

Ahmedabad-382345

Dear Sir/Madam,

we are informing to you that we have done transection on dated 29.09.2022 time -9:50 AM, from account no-[protected] , Acc holder-Sohanlal Nishad Via UTR no-[protected] , by phonepay to account no-[protected], Bank of Maharashtra ,account Holder name -jayram mahadev shirsat . but now till date not credit amount in beneficiary.

pls do need full on top priorty .

Also attached screen short to transection

Dear Mam / Sir ,

Maintenance charge is being deducted from my account every month, when the account was opened it was told to maintain Rs 10000 but without knowing the average balance was 12000, when I called the customer care they said they have given the bank Messaged you or not, we are not getting its details, when no information has been given by the bank, then from where will I get the details, then I am asked to go to the home branch and complain, my home branch Noida - Uttar Pradesh state but now we live in Gujarat so come here after traveling 1200 kms in 500-700 rs when payment is deducted online then refund can be done online if it is not possible then it is done by bank with customer is fraud.

Ac. Name - Seema Shishodia.

Ac. No - [protected].

for the past 48 hours

(i) Not able to download Axis Credit Card statement

(ii) Not able to make payment of credit card

After following the steps of logging into Internet and entering Credit Card section for download and payment, two balls are hitting against each other eternally not stopping at all and the page is not opening and not able download or make payment of credit card.

I have a got a call from credit card department from Axis bank to increase the credit card charge. However I do not need because I rarely use the card. somehow so much of insisting from customer executive. I have said yes to increase the limit. later I got to know about that RS 200 has been charged for limit increase.

I have submitted the application and account closure form to the Mayur vihar phase-3 Delhi Branch. No action has been taken from their side. I have visited the branch 2 times. each and everyone is putting and blaming on each other.

its been one month passed, still my account showing active. I have followed each and everything which was communicated from bank side.

I want strict action against for the branch Mayur Vihar Phase-3, delhi 110096.

Please find my account details for the reference.

Account holder name: Chetan Thakur

Account Number: [protected]

Regards,

Chetan Thakur

Dear sir my name is Manoj kumar shrivas a/c [protected]

cust id-[protected] my account status but branch manger denied to unfreez my account i need a money going to branch many time but they have to talk need 50k money for un hold Bhind madhya pradesh branch 477001my home branch noida sec12 kindly do the needfull asap otherwise i will go consumer court.

Dear Sir,

I Lalit Kumar Adhikari ( customer ID-[protected]) email ID-l.[protected]@hotmail.com wanted to open debit account online.

I filled the form and attached every documents but my date of birth was filled wrongly. Regarding that I asked Axis bank Debit account personnel to correct it.

She asked me to correct it online. I tried multiple times. But till date I am not able to correct my DOB.

Therefore, from Axis bank side account not opened.

So, I asked your personnel to credit the amount which I had given to open the account.

After that neither I received any call from your personnel nor my account opened.

Please credit the amount.

Best

Sir,

I am Bala Subramaniam Poduri, BSNL Pensioner, Vijayawada. In july 2022

I applied for AXIS ACE Credit card through your bank executive in AXIS

Bank , Mahanadu road branch at VIJAYAWADA. Actually I have not applied

for Indian Oil Axis Bank credit card. But today I received SMS from your

Bank that the Indian Oil Axis Bank credit card is dispatched to my home

address. Already I am having Axis Flipkart Credit card. Now I don't require

Indian Oil Axis credit card.

In this connection I request you to kindly cancel the Indian Oil Axis

credit card. I am willing to pay the cancellation charges.Please consider

my request positively.

VIJAYAWADA, Yours faithfully,

Dt.26-08-2022. Bala Subramaniam Poduri.

Mobile: [protected]

Hi Axis Bank Team,

Last November(2021), I received a call from Axis bank customer care. They told me that my current credit card doesn't have any offers and asked me to upgrade my credit card. I was happy with my current neo credit card so I said upgrade is not required. But they kept asking to upgrade for one hour. Finally I accepted and said ok ( i am deeply regretting this decision till now).

After that, they transferred my call to another guy for address verification. I have told him my current address. He said everything is fine.

Then they said congratulations and upgraded my card and charged me the select credit card annual fee and sent it to my address.(i never received this card)

They sent it to Guwati address where i opened my bank account( i was working in Assam for 3 months, Once reach my native(Kanyakumari, Tamil Nadu) i have changed my current address using Mobile app) and delivery attempt was getting failed couple of times. I have contacted the bank and told them about the issue. They said Guwati was the only address there(Lot of conversions happened). Finally they told me to visit the bank.I visited the bank.

In the bank they have checked and said the address is proper and they said change your home branch.I have changed home branch.(again lots of conversion happened with customer care). Customer care person said credit cards have different address details. You need to change address details for credit cards. By this time new credit went missing from my mobile app.

Again I went to the bank and told them about the issue. They said raise a new credit card request and see. We initiated a new request and I have received a new neo credit card.

My problem is Axis bank charged me more than 2,500 INR for Axis bank select credit card. But I didn't receive this particular card. So Please refund my money.

card no : XX6524

REF#[protected]

My axis bank mobile number : [protected]

I hope you understand my problem, please let me know if any more details are required.

Dear sir,

Greetings for the day .

This is keep you inform that i mr:PAPANI VENKATESH have a saving account with you Axis bank and my account got debited with Rs. 630+113.40 on 23/07/2022 as consolidated charges & GST charges after enquiry I did from Axis bank customer care

So my concern is that I was not aware for certain rules and regulations and that amount i have taken out from my PF ACCOUNT FOR my illiness as i am hospitalised and have to pay hospital fees, so it's my humble request you to please credit my debited Amount in my respected account and cancel my consolidated charges and gst charges and i am a faithful and a loyal customer to Axis bank.

lastly looking forward to be a part of Axis bank family and your earliest response would be really appreciated.

I hold SB a/c [protected] in axis bank,ashok vihar,delhi52 branch. i applied for closure of a/c in nov21 bcas of very poor service by Avinash. for forex cardi hv also sent 20 times my man to Ms Mayanka in branch. in march i came to know of lien of 15000/ for forex cards(2Nos.) pertaing to yr2015. due to some technical error one card stopped working in store after swipe and payment was made from another axis forex.card.some details were asked for and were provided on march 28 . everything verified and i was promised that matter will beresolved within 2-3 days.but its 2.6.22 and nobody is respong to my several calls to MS.Mayana and mr.dhiraj. kindly look into matter and do the needful. i also request to kindly take strict action against your representatives who never pick phone or call back. i can give indemnity bond for lien amount or just keep lien amount with you and close my account ASAP.

jeetendra verma ([protected]) Email cajiten.[protected]@gmail.com