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Axis Bank

Axis Bank review: poor and pathetic service by axis bank 45

P
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2:05 am EST
Resolved
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It’s really sad to write something for axis bank as it was the best bank ever I had transaction from last 10 years, but slowly and gradually now the services are getting worst than any govt. bank.
I and my wife have a joint account in chinsura branch, west bengal a/c no: 54601010xxxxxx. it’s like going to be 3rd month I have applied for the card but still I have not received it. the amount/fee for the card has already been deducted from my account but where is the card & pin?
I have personally visited to my branch in airoli, navi mumbai thrice to know the status and ms. shilpa has helped me a lot to track the same. she personally sent emails to the chinsura branch manager but she is not getting replies. then my father personally visited the branch to know the status, where he came to know that the card was already courier to my airoli branch and the pin was sent by speed post on 27th sep and 30th sep, 2014.
Now, the strange part. after 3 months I got the card that too not on my name. the card was sent on my wife’s name. I have applied for my card which was lost with my photo and signature but I have received the card after 3 months in my wife's name, which was never applied. I don't know what is happening with axis bank services.
I sent n numbers of emails, following up with my airoli branch but no reply, no calls from debit card or customer service department even after raising complaints.
Can anyone really help me to get my debit card as it’s a ridiculous service where the customer has to follow n numbers of times for his card where the charges has already been deducted, and no one even bothered to resolve the issue.

Priyanko sinha
[protected]

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

45 comments
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G
G
Gayalal Narzary
Send a message
Sep 01, 2007 12:00 am EDT

After a long back it was informed me in the SMS on 10th of Aug 07 that my application is approved vide reference no:466799. But still it is taken more than 15 days to reach Visakahapatnam. Poor service!

K
K
Kalesh Raj
Send a message
Sep 15, 2007 6:16 am EDT

Hi,

I have applied on Card by 2 months back, Still not yet received my card eventhough received my friends who have applied with me.
My reference number is 471432
please help
Thanks
Kalesh

M
M
Manish R Chhatbar
Send a message
Sep 18, 2007 12:48 am EDT

After a long back it was informed me in the SMS on 10th of sep 07 that my application is approved vide reference no:490179. But still it is taken more than 10days to reach Ahmedabad.

S
S
sachin aggarwal
Send a message
Sep 19, 2007 9:42 pm EDT

sir,
After a long back it was informed me in the SMS on 27th of aug 07 that my application is approved vide reference no:500377.

so, i just want to know that what about my card.

thanks

D
D
Devesh Kumar
Send a message
Sep 20, 2007 12:00 am EDT

My Home loans gets disbursed on 20th of every month. As PDC was over so I requested Axis Bank to send the executive to collect the PDC ASAP. Executive and Bank authority kept on fooling me till today 20th Sep 07 but didn't came. Beware!

S
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Subrata Bhattacharjee
Send a message
Sep 21, 2007 11:52 am EDT

sir,

After a long back it was informed me in the SMS on 04th of aug 07 that my application is approved vide reference no:452676.

so, i just want to know that what about my card.

thanks and regards,
Subrata Bhattacharjee

S
S
sridhar
Send a message
Oct 08, 2007 2:49 am EDT

Axis bank credit card services is worst. I never seen such services in any bank. No statement. Don't take Axis bank (UTI) credit card.

S
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Somnath Adhikari
Send a message
Oct 10, 2007 11:25 pm EDT

I have applied for a credit card in AXIS bank.After a long time they just send me a SMS on 3rd OCT 2007 that they have received the Credit Card application with ref no.648155.

But till now they neither send me the card nor send any updated SMS on my mobile.

Plz help me to know what is the status of my card. Is it approved and send or not approved?

C
C
Chidanand NS
Send a message
Nov 26, 2007 12:00 am EST

I had called AXIS Bank today @ 1:25 PM IST as i got a letter from them stating that i owe them money on the credit card when i dont even have their card. I tried to speak to Sandesh who was the agent , he was very unhelpful & when i asked for a manager, he said that the manager is busy & i needed to call back after one hour, when i threatened to go to consumer court, he put me on hold & never came back.

Chidanand

P
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PANKAJ MUDHOLKAR
Send a message
Dec 03, 2007 12:00 am EST

I am Pankaj Mudholkar, applied for Axis Bank Gold Credit Card one month back. I received my application reference number. Verification is also over. The executive told me, that I will receive my credit card withinn 10 days, but still I had not received it. The details are as under,

NAME: PANKAJ MUDHOLKAR
APPLICATION REFERENCE NUMBER: 798382
MOBILE NO.: [protected]

Regards,
Pankaj Mudholkar

S
S
sydney francis
Send a message
Dec 19, 2007 7:07 am EST

Pls give me info to transfer some money to a client of Axisbank!

D
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Deepak Joshi
Send a message
Jan 05, 2008 12:00 am EST

hi i m deepak i never apply for axis bank credit card but on 03/01/2008 i recieved sms that they (axis bank) recieve my app. for cr. card and ref. no. 1023748 i talk with customer care but they have no answer for this thing .
Deepak Joshi
[protected]
Mumbai

R
R
R. Padmanaban
Send a message
Jan 10, 2008 8:29 pm EST

Sir,
I had a Credit card belongs to Axis Bank. I want to see
my Credit Card account statement through Online. So Please tell how to
see my account status through online. My Credit Card No. is
[protected].

My Credit Card is an Add on Card. It belongs to me and my
father. But he is no more. So Please cancel my Add on option. My Add
on Card No. is [protected].
After you cancel the Add on card, Please inform where shall I break
the Card?

B
B
B.Venkateswararao
Send a message
Feb 16, 2008 8:54 am EST

sir,

I have a gold debit card.and i have done shopping last six months back at chennai.i have recevied a message from your office that i have got some gift package.i want to know what is the gift .so please give me information about my gift.my account no is [protected].my customer id is [protected].and bank MICR code is [protected].

A
A
Arun V
Send a message
Mar 28, 2008 3:40 am EDT

My mobile number is [protected]
my DOB is 31-10-1982
my landline no. is 080-[protected]
I have applied for credit card 4 months back, 3 months idle, just a month back i got verification call, even person from axis bank visited my residence for verification, but still don't know the status of application. Where to check the status online?

A
A
amit pramanick
Send a message
Apr 01, 2008 6:09 am EDT

two months ago i was applied for salery account.I have got my all details but yet i havn't recieved pin number to operate debit card while i have got m
y debit card.
Account holder's name
Amit pramanick
A/C no: [protected]
Powai(Mumbai) Branch
Customer Id: [protected]
sc heme type: SBSAL

A
A
AK
Send a message
May 19, 2008 9:25 am EDT

My Car Loan was rejected without any valid reason. I've been having a salary account with Axis Bank since 2 and a half years. They rejected it on 1st go. I'm planning to take some legal action against the bank. I've already talked to my lawyer friend who advised me to charge the bank with a legal notice and also an claim amount. Moreover we are planning to take this RBI as well.

S
S
s.p.umap
Send a message
Jun 10, 2008 9:07 am EDT

they want some money, same thing happen with me, as i complaint to higher authority, they didnot take seriously,
for flat loan they asked me 50 years search report as i have given 15 yeras.

R
R
RAJKUMAR KAPOOR
Send a message
Jul 14, 2008 11:58 pm EDT

I GOT MY CARD 22 DAYS BEFORE STILL NOT GET ATM PIN
I COMPLAINT TWO TIME

P
P
Prasad
Send a message
Jul 25, 2008 1:41 am EDT

I need a home loan statement from Axis bank and tried to call at the numbers given. The call is going but nobody is responding at those numbers. Trying since 18th July. Feel very bad of the incident. And there's no message from the bank on the interest rates increase.

H
H
Harish
Send a message
Sep 19, 2008 10:57 pm EDT

I agree with you on this. They never respond to phone calls.

V
V
v.kajini mohamed
Send a message
Oct 07, 2008 10:46 am EDT

what reasoncreditcard delay

V
V
v.kajini mohamed
Send a message
Oct 07, 2008 11:02 am EDT

my mobile nub=[protected] date of birth =[protected] my land line=[protected], i have applied for credit card ONE MONTH.I GOT VERIFICATION CALL EVEN PERSON FROM AXIS BANK VISITED . MY RESIDENCE FOR VERIFICATION. BUT STILLDON'T KNOW THE STATUS OF APPLICATION. WHERE TOCHECK THE STATUS ON LINE

S
S
Sharon
Send a message
Oct 15, 2008 4:56 am EDT

I truly agree with one of the worst cust care service these guys offer. They dont have standarized cust care center emp. even escalation alias dosent help.

I always get a call stating that, i would have free service guys coming to collect my EMI's but they never turn up, ending in late payment bills always. For a query, they dont hav a channelized version and never respond/ reply. One of the worst I must admit!

S
S
senthilraj
Send a message
Nov 20, 2008 1:59 am EST

i was opened my account 07-08 but iam not receiving the atm pin number i want pin number pls

D
D
dinesh chand
Send a message
Dec 05, 2008 5:28 am EST

i havent recived my credid card statement on my mailing address past two monts as well as pin number for cash transation.d

J
J
jayanta
IN
Send a message
Apr 06, 2009 4:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

card dateles

D
D
D.N.PRABHAKAR
IN
Send a message
Jul 27, 2009 8:02 am EDT

Dear Sir,
They are not sending statements even after several reminders no response from the Axis BANK. MY TELEPHONE # [protected] AND WILL NOT BE CALLING OR NOT RECEIVING CALLS

R
R
r.lal
IN
Send a message
Aug 06, 2009 10:22 pm EDT

i deposite a cheque of Rs 2, 00, 000 in my saving a/c, on 25/3/09. Even after 3 months it is created in my a/c.

R
R
Rajesh GUjalwar
IN
Send a message
Nov 30, 2009 3:03 am EST

I have purchased an old flat, the existing owner is having a home loan with Axis bank.
So, I have applied for loan transfer in same bank, as the process will be faster, but now 2 months have passed and till now i have not got the home loan.

M
M
mohd.abdul.samad
IN
Send a message
Apr 03, 2010 12:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

date 03/04/2010
hyderabad

THIS IS TO BRING IT YOU NOTICE THAT FROM MY A/C00361897, BRANCH TARKANA HYDERABAD.

DOUBLE AMOUNT DEDUCTED OF EMI ON THE SAME DAY AND DAY SAME MONTH THAT IS I.E 03/04/2010

TAHANK YOU
RAFEEQ AHMED
ASST.MANAGER FOOD AND BEVERAGE
NOVOTEL HYDERABAD AIR PORT HYDERABAD
[protected]

M
M
mohd.abdul.samad
IN
Send a message
Apr 04, 2010 4:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

3/04/2010

TO
MR.Sh. V Ranganathan
Senior Vice President (Compliance

THIS IS TO BRING IT YOU NOTICE THAT FROM MY A/C00361897, BRANCH TARKANA HYDERABAD.

DOUBLE AMOUNT DEDUCTED OF EMI ON THE SAME DAY AND DAY SAME MONTH THAT IS I.E 03/04/2010
NOTE .THIS IS YOURS /BANK MISTAKE SO SENCERLY DEPOIST MY AMOUNT IN MY ACCOUNT URGENTLY IF YOU DONT DO SO I WILL FILE A CASE IN COURT OF LAW

TAHANK YOU
RAFEEQ AHMED
ASST.MANAGER FOOD AND BEVERAGE
NOVOTEL HYDERABAD...
MOBILE NO [protected]

S
S
SEBIN C. JOSEPH
IN
Send a message
Sep 09, 2010 6:21 pm EDT

Sir,

I have lost my customer ID to login iconnect. Pls provide it asap.

A/c No: [protected]
Name: Sebin C. Joseph

S
S
SEBIN C. JOSEPH
IN
Send a message
Sep 09, 2010 6:22 pm EDT

Urgent

K
K
kundeti bros
IN
Send a message
Sep 23, 2010 8:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Iam K.baburao properitor of M/S kundeti bros.I have recieved two passwords from your bank last three days.I have changed the password
after log in.After changing the password i forgot my password.After 5 etempts my password has blocked.so please send me a newpassword to my E-mail id; vasu.kundeti@gmail.com

P
P
pintu modnal
IN
Send a message
Dec 10, 2010 9:31 am EST

pls give some information about home loan my Email id :-tanupin1989@gmail.com

S
S
saikat01
IN
Send a message
Jun 15, 2011 10:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear sir.

can you plz mail me my customer id (iconnect login Id) to my e mail adress, , which id saikatfordiablos@gmai.com..please check the matter and do the need full.. my a/c no is.[protected]
also my contact no is +[protected]..

thanking you.
saikat nath.

A
A
Anando
IN
Send a message
Aug 01, 2011 12:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I attempted to withdraw Rs6000 using and SBI card from the Axis Bank ATM off Bowring Hopsital Road in Bangalore on the 30th of July, 2011 and the ATM said Transaction cancelled. Tried again the same thing and got the same message. When I checked my balance on the next day my balance showed two withdrawals of 6000 each. I cant find any customer care number of AXIS bank that works. How do I go about rectifying this and will I get my money back?

N
N
Nazia Aman
IN
Send a message
Aug 14, 2011 8:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Faridabad sec37 Atm was not working from 20days and there is nobody to taking care of them .So please take action fast.

V
V
Venkatesasubramanian
US
Send a message
Sep 27, 2011 3:17 am EDT

HI All, I have taken AXIS BANK Home Loans on 2009 paying EMI regularly with the cheques. I have requested the banks to provide the internet view statement as of now it is not enabled. They have gudied to create the Savings account i have did on Jan 2011. After that the IB request given in person to RAC, Tnagar, Chennai twice but as of now not received the same. Same bad experience in case of loan EMI change.

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