Truist Bank (formerly BB&T Bank)
Reviews and Complaints

I reported fraudulent activity September 17th of 2023 and was given a claim number and told this would be resolved and the money would be back in my account within 30 days, today is now April 22nd 2024 and truist has not yet correctly adjusted my account as every time they manually adjust it, they're reversing the charge back onto my account. I am still owed 99.99 plus all the interest that has accrued

Since the inception of 3rd world mentality as branch managers, tellers, the bank has lost its center, no longer has a compass of assistance to the client. Personally myself and some of my friends who have substantial amounts atthe bank will be closing our accounts, Why? because they way they now treat their customers, a 3rd world inmigrant, who speaks no English and knows nothing about our culture is placed in charge of being a Branch manager? are you kidding me?

My acct was with Sun Trust untill merge with Truist. Since Truist took over I have revd no statements for over 2 years. Don't think that is even lawfull, but Truist has no problem bombarding me with emails about their offerings. Seems pretty bad that you know how to contact me, but didn't even let me know that my acct had been frozen due to inactivity...Cured the problem...took my money and ran. Don't do business if you expect the normal banking experience. Called "customer service" , the representative couldn't answer my questions , so I was put on hold to speak to a "supervisor". after a 20 minute wait I hung up. recvd no follow up.

Hello,

I continue to complain that Truist shut down the last of their McDowell County, NC banks in Old Fort this summer. WHY CAN'T YOU PUT A KIOSK IN FOR THIS COMMUNITY? It is a 60 mile round trip for me to do business for my very, busy business! I am losing time and money because of YOU!

You talk a lot of crap on your website about caring for the community.

I have been banking with you since 1978. What happened to you people?

I have asked and asked for a response to my complaints but NOBODY ever does! WE NEED A KIOSK PLEASE!

At this point, I will call my local TV station, the Better Business Bureau or the NC Banking Commissioner. Maybe I'll get some action.

I'm an avid investor. On November 6, I tried to transfer my INJ coins out of trust wallet to coinbase on BEP2 network and it got denied. Then I transferred INJ to the BEP20 network and it successfully left trust wallet account and never made it to Coinbase. I had sent trust wallet an initial message, they responded asking details, then 1 day later they closed my case without any communication. Since then i've messaged 4 times with no response. Neither have the $2.5k worth of coins reached my Coinbase. My email is [protected]@hotmail.com on my account.

I reported a check that I thought was a fraud, but later discovered it wasn't and called TruIst to tell them. meanwhile they had blocked and closed my account. I, mistakingly, thought I would be issued and a new checking account number and debit card number. I asked asked if the checks I had mailed out for payments would clear, and was told yes. That turned out to be wrong. My phone was cut off, 3 payments got returned, etc.

Now I'm being told I have to go to a branch office in order to get thls reopened, new account, or even to close the account. There is no office in my town and is 2 hours away. I am 88 with a broken hip and no car. How can I get my money to buy food, pay rent, etc. I know this can be done someway

I tried to zelle my son football coach $150 for his upcoming Superbowl uniform, the payment failed so I was transferred to the zelle fraud department where I accurately answer all the questions then she noted my account and said I had to visit a FC but that's discrimination because I'm black if you able to fully authenticate a client there is no reason to refer them to the FC. The call is recorded which is proof that was discrimination and all my answers matched my profile. The reason why she discriminated against was not acceptable it's disgusting. Also I went into the FC to make deposit with 2 forms of ID that same day now why would tell me to return to the FC to get authenticated. I know why she was discriminating against me.

I have a medical issue and HAVE to have this one medication. So a local branch in Sarasota , FL took $553 out of my account to pay my late loan. The reason it being late is medical and I shouldn’t have to explain. Now my account has over draft fee and I have No money and No coming in. I cannot get my medicine and now have to go to the ER. I am totally disgusted. This medicine I have to take. I am not getting my hours from work because of my issue so the money they took I have been saving for my medicine. I will make a formal complaint

I serve in the National Guard. Truist declared my national guard deposit (a govt payment) "suspicious" and locked me out of my account until they review my account. I don't care so much about the drill payment as it's like $200, but the pay from my regular job (close to $2000) is also being locked and I have $3 to live on while thousands are literally sitting in my account that Truist won't allow me to access. This bank discriminates against service members. I no longer feel safe with this organization holding my money. Do not go with this bank.

ACCOUNT # [protected]

SUSAN HARRIS

2396 FRESHWATER RD

HAW RIVER NC 27258

[protected]

On August 23,2023 I got a letter from you telling me that my loan was paid off. The dealer ship at Modern Cheverolet said that they sent you a check and you are supposed to be sending me a gap refund of 770.05. Since August I have been calling everyday. Get same anwser the Gap department is behind and not returning calls or email.

Now the first week of October I was told that Gap department computer was down and I will get get my refund on 10/20 ot 10/23 by UPS. Now I'm being told that it will be another week.

First of all if it take that long for your IT to have your computers up and running then you better get a new IT person. I'M ASKING YOU TO PLEASE HELP ME WITH THIS. SOMEONE THAT DON'T LIES AND THAT I CAN TRUST TO GET MY MONEY. YOU SHOULD BE GIVING ME INTERSTED ON IT SINCE YOU ARE HOLDING IT EVERY MONTH.