Truist Bank (formerly BB&T Bank) – Page 18

I had a business equity loan with BB&T that was secured by a real estate property I owned. When the loan was paid off, $2600 went to “other” as part of the required payoff owed. When asked what that balance was for, I was told it was for unpaid escrow. I provided proof of insurance for all years the property was owned and the loan was held. They are still refusing to release my money to me. I’ve spent countless hours trying to get this resolved with no resolution.

I’ve been a loyal BB&T client over twenty years. Having paid off loans and making payments on time.

I was notified of possible fraud on my CC for $45. I eventually called and discussed it with someone at the bank who advised calling the CC department. They suggested going in the bank and filing paperwork if I thought it was fraud. Even though I didn’t recognize it I was afraid I may actually owe it. So I debated what to do. In the mean time I paid my card on time even though it was blocked and I couldn’t use it. I started paying a little extra to use for vacation if needed.

Then I received a letter stating my account had been closed! So I followed up in person at the bank, I was told no worries they’d get me a new card. A few days later I’m told the credit card department was unwilling to do so. That the only way I could possibly get a new card would be to apply for a new one! The block alone pulled my credit score down because I wasn’t getting credit for on time payments and credit history. I recently paid off our mortgage with BB&T which pulled my score down also. I doubt I’m even eligible for a new account. I just don’t understand how a card holder of over twenty years with excellent payment history is having my card yanked from me as if I’ve done something wrong. I’m very hurt and angry.

My Homeowners Insurance Company inadvertently debited my checking account for another person's account. on April 15, plus my payment. It was a clerical operator error on her end. I found out when my debit card was declined at the grocery store that Friday evening. I came home and immediately called Truist, the clerk told me to wait and it might disappear by Monday morning. I made a few more phone calls and managed to get someone to file an actual complaint over the phone at Truist on Sunday, April 17. I called this morning, Monday, April 18, and the bank could not find my complaint. I then called the agent, she called the bank personally and they said they would put me in a "hardship" since I am 71 years old and on a limited income. 4 days and I am $776 overdrawn plus a $35 overdraft fee. I am now in desperate need of my money. I have no cash. The payment I made to the insurance company was over the phone with my checking account information. I should have had that money credited to my account by now. I am desperate and disappointed in the numerous phone calls and no credit back to my account. This is the worst disaster I have experienced with any bank. They do not seem to know or care about this.

Dear Justin Wilford, Tony Thomas and Wsb Tv, Truist Bank has made me believe they are liars. They have our accounts so messed up they need to revert back to Suntrust Bank.

I have spoken to several customer represented, and all of my card transactions keep coming back as fraud transactions. It is so insulting.

It is a mess, I can not cash app any bills, they keep telling me my account has a fraud alert, and it does not. Our only hope is the media. Every bill I pay I get messages on some why they sent it back. See the message. I have been to the bank several times. I have called many times. No solutions just waiting time on the phone.

The people I wascon thecphonecwith work from home. My banking information is on there kitchen tables with there family. One lady in the fraud department, had her baby on the phone with me. She had no clue how to handle my banking issues.

I still can't use my debit card sending money.

Truist send me a message of the $200 I sent and said they cpuld not send it.

Mary Ward Cater

Mary W Cater

6350 Ivey ard

Mableton, Ga 30126

I try to login to my account using my VPN as a protective measure since I can see that truist has major problems all over! I rely on my smarts, education and my ability to be as stealth as possible to avoid fraud etc. Check this out OK? I sometimes get in using my VPN and the for some reason the idiots at Truist prompt me with "Access Denied

You don't have permission to access "http://dias.bank.truist.com/dias/authenticate" on this server"!

wtf?

I am dropping truist and their f'd up bank, burning my cards and checks because this POS bank sux. Farewell Sphincters! Now I get this [censored]. "Your subject contains too much CAPS letters. Please use standard letter case when filling subject or click here for convert".

Feb 20 Suntrust became Truist. On or about that date Truist cancelled my quicken payments to ATT and several other institutions. Truist has verbally agreed they did this. I encurred a late fee with ATT and Truist will not accept responsibility for the payment of the late fee. I provided documentation March 20 showing the late fee on the ATT bill. Truist has recongnized they cancelled a number of payments. Truist will not refund the late fee incurred and already paid by me to ATT. I filed a number of complaints within Truist but of course nothing is ever done.

I have spent over 10 hours on the phone with Truist to get this matter resolved. Today I talked to three people and the last person just hung up on me which has happened two previous times. They say they will transfer me to a department only to be hung up on.

I am filing this complaint against banker Jazmin Bailey.She screamed at me from across the room"take off your sunglasses this is a bank^,while dealing with another customer..There is no sign about sunglasses posted anywhere.There is no security there to kindly enforce a rule.Its very unprofessional to scream across the room at someone.She could have asked nicely or spoke to me as a human.but she spoke down to me because I am a color person..not right.i been a customer for a couple years and never had a problem like this.I am about to close my account and make sure no one I know uses a bank where color people are not treated equal.I work and pay taxes just like everyone else to be treated like I don't belong there..sunglasses on a sunny day is a regular that..this happened on 4/15/2022 in the market street bank.once I went to the window she continued to speak down to me and said she doesn't have to service me..I am very unhappy with this treatment...

I just received a text telling me my account is on hold related to unauthorized activity. The phone # it came from is [protected] the link they gave me is

truistweblink.com/ What's up with this? 4/16/2022 @ 407pm

So now your message states it will unlikely gain attention?

HELP! that enough characters?

Suntrust used only American customer service personnel. The "new" Truist is not! They barely speak English. I was on the phone for over 22 MINUTES which is a waste of my time. Make this a FORMAL complaint. Date and time was today 4/15/2022 at 1:15 PM. If you want more details call me...

John Shelley

[protected]

4/15/2022

I do not want any and all of my personal information and transactions to be viewed online. Nothing paperless. Thank you.

Margaret Kiel

I called today to find out why Alerts concerning a transfer of funds were sent to an old email address. The young ladies English was a bit iffy. She claimed there was no record of our old email, **@att.net when it should be **@hotmail.com, in your system. But have alerts from 4/3 and 4/4 from Truist about this transfer. They didn't go to the email on record. Luckily we haven't closed the email account, but will be shortly. If Truist sent us Alerts then obviously the email is in your system somewhere. I need it removed.

I tried to reply to one of the emails, the address that populates is [protected]@fs.marketing.truist.com

When i open the email the address the alerts came from is [protected]@message.truist.com

So, since you know what email account sent the alert you should be able to remove the old email address from your system.

I will also complain that being able to reach someone when you only have eastern time zone times is a pain. Your chat session is never up. This makes getting help a real challenge!

I also had a charge denied. Took a bit but finally was told the expiration date used was wrong. Funny, would have thought that deserved an alert but never got one.

I had better response and customer service when you were BB&T. Wish you'd go back. May look for a new bank if this kind of customer service continues.

Why is no one answering the help lines anymore? On hold for 2 hours to resolve a business banking issue is totally UNSAT. Truist has messed up my PIN and my credit card limit. Nobody to talk to.

Why is no one answering the help lines anymore?

Truist shut down a BBT branch in Dunwoody, GA where our family had a safe deposit box for many years. That box has disappeared.

I asked the branch to let my sister in Atlanta retrieve the box, but she was not on the account, and they said that they could only add her if she and I were in the same room. So I went to Atlanta, but they had fired the employee, and they said they had no record of our conversation. They said they would have two people open the box, send it to Florida, and then I could get the contents.

I have pursued every phone number and every channel. No one at Truist returns calls. For a good time, call their special safe deposit number: [protected] x4. After 12 rings, a disembodied voice says, “Sorry, Safe Deposit Box is not available." No one calls back.

Two weeks ago, I sent a letter by Priority Mail to William H. Rogers Jr., Truist CEO. I detailed my extensive efforts to find the box in their system. No response. Today, I am enlisting Senator Cory Booker, and asking anyone in banking, law or any related field for advice.

I am astonished that it has come to this, but Truist must be an incredible mess to treat its customers this way.

My elderly mother in law has a house payment that she makes to truist every month. Recently she has not been able to make a payment and they said it was in charge off. She was sent no paperwork whatsoever and we have been trying to get truist to take care of this issue and they give an 84 year old the charge off number to call herself and she is confused as to why she cant make the payment. The number she has been making the payment to says it is a bankruptcy and recovery number but her home has never been in bankruptcy. We are confused as to why no one seems to have any paperwork and why we cant view the paperwork or even given a copy of the loan paperwork on her house. We know she is behind and all we want is a copy of the paperwork and how many payments we need to make to catch her up.

Fraud “faster” payment detection representation so far been on hold for help reopening my account 2 hours, 11 minutes. Totally unacceptable! Went by the Advance branch while in hold, for help, and they also got out on hold at my 90 minute mark.

John Nelms [protected]. [protected]@aol.com

We started our account with the Colonial Bank nerly 20 years ago. However some years back they were taken over by BB&T. This Bank was fine and we found them very helpful and efficient. But now they have been taken over by

Truist of 2300 East Colonial Dr, Orlando FL 32803 the service is terrible.

They do not answer any of our emails and are always busy on the phone. We did once speak to the branch manager a Tanya B Ault who apparently is vice president but she's too busy to help. No one in the branch reads any of our emails apart from a reply in one line, "come into the branch to sort this out".

Sort out what! Nothing has changed from our account. That's the last we've heard from them. We made it quite clear as we our based in the UK, we can't just come into the branch to sort things out. All we require is for them to operate exactly as BB&T did before! At the moment our money is locked into our account with no access.

Dear Suntrust now Truist (Whatever kind of a name thats supposed to be) you need to consider opening on Saturday and Sunday. You may have not noticed yet, but we students are in school from 8 to 3, and you close at 5. That only gives us about 1 hour to get to the bank, figure out what were doing, get our money together, etc. It is better to have more time so we do not feel rushed. A Sunday is a great time to get this done, from 9 to 12, when not much else is going on. Also-online banking should not be an option on a smartphone, so that less scams/fraud will happen. I have heard the complaints, a simple solution is to shut down smartphone banking. Please quit listening to these lazy coustomers that clearly don't know what their doing, can't drive 2 miles to a bank, and don't know how to use their time wisely. Amen...

My account has been blocked since Wednesday April 06 2022. I called the bank and was told to go to a branch which I did today April 08 2022 and nothing was done about it. I called the fraud department and nobody answered, I was waiting for three good hours just listening to the background music playing with no one picking up to help me out. I do not know why my account has been blocked but I would appreciate it if I get a reply to help me unblock my account. This is my account number [protected]

Name:Sonia Boadi

Email: [protected]@gmail.com

Contact: [protected]

Time about 11 PM. Clicked on my Truist favorites link and got an "Access Denied" page. Tried their automated phone system, no recording about an outage, nothing on it addresses this problem. It asks for full SS and account numbers. That's poor security, the last four of either should be sufficient since the system can read my phone number to ID me.The "Access Denied" includes "For security purposes, we have temporarily suspended online access to your account." Doesn't say why, or how long. singles out "your account', like you're the only one they've blocked. That is scary.

Now I'll be up all night trying my account over and over, hoping it's just maintenance that will clear up during the night.