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On May 3, 2024 I waited in line at the drive-up window for 27 minutes to make a simple deposit. There were two employees in the bank and no other cars waiting. There appeared to be two persons at the counter inside. I am a business owner who goes to the bank nearly every single day and I cannot take half an hour to sit in line. This happens on a regular basis and there is often only one employee taking care of the whole branch. Since Truist took over, the former 3-5 minute wait has been an average of 10-15 minutes. However, this problem has escalated to an intolerable situation of 20+ minutes each time. The manager is a great guy and very helpful, but he either needs more manager training or corporate needs to step up and help him with the lack of employees. This is ridiculous and we have asked about this several times. The next branch is 20 minutes away but I will have to change branches if this is not corrected soon. Otherwise, after many years of business, personal, savings, and loan accounts, I will be forced to shop for a new bank that wants and appreciates my business. I am sending a copy of this complaint to the branch manager. Please respond asap. Thank you.
Desired outcome: This branch needs enough employees to take care of their customers in a timely manner.
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Never enough employees to take care of customers in a timely manner and those that does are in crawl gear or just hiding so the don't have to work. I guess they love watching customers' frustration at the wait times. Terrible service.
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Unbelievable! Waiting 27 minutes for a simple deposit, especially as a business owner, is completely unacceptable. You've got a business to run, and time is money. The fact that this has become a regular issue since Truist took over shows they’ve got a serious problem with how they're managing things.
You need to be firm and direct. Let the manager know exactly how this inefficiency is impacting your business. If they value your longstanding relationship, they’ll take immediate action. Don't be afraid to escalate this issue higher up if needed. Make sure they understand you're ready to take your business elsewhere if things don’t improve. They need to realize that losing a loyal customer like you would be a big mistake. Demand the service you deserve.