Truist Bank (formerly BB&T Bank)
Reviews and Complaints

I’d like to file a complaint against Truist Bank for converting a checking account over from Suntrust and then charging a $20 maintenance fee when there was no maintenance fee prior to the merger. I have contacted the bank and after speaking with several people was told that they would only be able to refund $60.00. My grandmother was 95 at the time of the merger and trusted that her account would remain the same. As she is now 98 years old, I have her power of attorney and have begun overseeing her affairs.

I have her old statements and it is quite apparent that this fee was being charged from December 2020 until March of 2022 when someone on the bank’s end must have determined their mistake. She had maintained a Select checking account for more than 20 years with Suntrust. In November 2020, it was switched over to an Advantage checking account without her knowledge, permission or approval. This switch took place after the Suntrust/Truist merger and as such began charging a $20 maintenance fee because she did not maintain a balance of $3,000 or have direct deposit totaling this amount. She did not have to maintain a $3,000 balance before the merger, nor was she paying a monthly maintenance fee, so obviously the label put on her checking account was incorrect.

I have been requesting a my title and/or lein release document from Truist for 8 months now (since loan was paid off). I moved from North Carolina to South Carolina in January, so since then I have also been unable to drive my car because I cannot get my vehicle registration without a title or lien release.

I have called truist hundreds of times, spoken with 25+ people at truist, been into branches, and everyone just leads me on. I have been told multiple times "it's in the mail" then it never arrives. "Go into a local Branch".. went in and felt I would get the help I need and now the branch manager won't return my calls or meet with me when I come in. I have been told my title in located in the Truist "vault", that the dmv has my title (confirmed they do not), supervisor will be calling you back, escalated ticket has been entered, etc.

The dmv told me at this point the only way for me to get my title because my state is a lienholder state, is to pursue legal action against Truist. It's pretty ridiculous that I have tried everything and it seems a whole, the people at Truist do not care or understand anything. Customer Service is an absolute joke and the people that want to help have no access to do so.

This is my last and final request to obtain my title from Truist Bank.

Hi this is Victoria keys and I been having problems with triust bank. I put in a dispute for charges that I didnt recognized on my account . I went to truist and talk to a truist wroker. They help me put in the dispute back in June. I had a shoes company take money from me and a car insurance company take money from me.

I had someone take different charges out my account from different stores online. I did not make those purchases I told you guys that multiple times. But I was told I couldn't get help because I had my card the entire time charges was coming out of my account. I got a email from you guys saying you gave me money in my account. But also I'm seeing the money you gave me being taken back from truist.

Then you give me money back again then take it back. Which means I have not been given money back because you took it back. I have added everything up and you guys own me $2,000 or more because now your charging me overdraft fees because I dont have money in my account.

Now because I was a victim of fraud and you say that you gave me money back but then take it back and then drive my account to negative then charged overdraft fees you own me even more because all your doing is taking more money I dont have.

So basically you still have not truly given any money back or solve my dispute. All your going to do is send me a letter saying we gave money to you then a couple of days later say sorry we took the money we gave you back. But your continue to India give which mean your actually not.

AT THIS POINT I DONT CARE IF YOU GIVE ME BACK MONEY OR NOT. BECAUSE YOUR NOT REALLY SOLVING MY DISPUTE IF YOUR GOING TO ACTUALLY SLOVE MY DISPUTE YOU DO NOT TAKE MONEY BACK. YOU GUYS HAVE NOT HELP ME AND CAUSE ME TO BE LATE PAYING BILLS BECAUSE OF THE OHNIM SORRY FOR YOUR INCONVENIENCE BUT WERE GOING TO TAKE THE MONEY BACK THAT WAS SUPPOSED TO BE GIVEN TO YOU BECAUSE YOUR ACCOUNT WAS PART OF FRAUD. BUT WE DECIDED WE CHANGE ARE MIND AND WERE GOING TO TAKE IT BACK SND PRTEND THAT WE GAVE IT BACK.

IF YOUR NOT TRULY GOING TO HELP JUST CLOSE THE ACCOUNT

There is no way to reach this bank. It is impossible to reach customer support, even with an account. Sent a few text messages to customer support. Waited on the phone for over an hour, no response.

Please steer clear of this bank. It is known as a bad bank. There is no way to reach this company, on the phone, at the desk or VIA chat.

Take notice that TRUIST parking lot is pretty much empty, as far as I can see. ZERO customer service, stay far far way.

There is nothing we can do..."

*******************

THIS is the new mantra for Truist. I got this very rude and insulting letter that a mobile deposit I made from my phone was put on hold because

"We believe the check you deposited many not be paid for the following reason: "doubtful collectability"

I have been depositing this 1,000 dollar monthly check for the last 24 months or so. I currently have four accounts with Truist, a large limit credit card, and five figures of cash in various accounts.

Yet they tell me a check that I deposit (from the same person for the last 24 months or more) is suspect.

So as requested, I went into the branch and all I got was :

"There is nothing we can do..."

Not a happy camper... and I AM looking at other banks to move my accounts to - banks who understand the term "Customer service".

Yes, the new Truist mantra is:

"There is nothing we can do..."

Dennis Gilbert Virginia Beach, VA 23452

At 9:10 am I arrived at the nearest branch to me on Skidaway and an employee met me at the door to unlock it and say the computers were down and that the woman who can do notary wouldn’t be in until 10am. He directed me to the branch on DeRenne Ave where I waited for more than 40 minutes while the 2 service bankers were busy with 2 lengthy customers and then the woman in front of me. At a little after 10 am I gave up as I was already late for a meeting. I felt like crying.

I came back to the branch on Skidaway at about 11:50 am and am waiting here with a long customer being served and one man in front of me and 2 behind.

I’m trying to get notarized signatures for the sale of my deceased mother’s house in Michigan as I am in Georgia. I’m having the $200,000 plus wired to this bank but you can be very certain that after it lands I will move it elsewhere. You are over working your employees and not giving good customer service anymore.

And by the way, I’m still waiting.

A nice employee came to me after 20 minutes and said they are short staffed and training a woman. The man ahead of me stormed out and criticized the customer service. The 2 men behind me also left.

My name is Debbie Kaderka and I recently opened a checking account. When I was ready to fund it I found that it was locked due to my husband checking it to make sure it was set up. An email was sent to me about an unknown phone access. I didn't dispute it because it was my husbands phone. He's on a job out of country and was preparing to send me his paycheck. When I called customer service they transferred me to the fraud department where I sat on hold for 2hrs. One representative left her shift and said I would be picked up. No such luck. Now I have no funds for the weekend

I got 2 checks about 14 days apart one was for to replace my roof the other for damages inside. The roof check went thru without and hitch and I had a crew finish replacing the deck in three days. Now I received the check to repair damages inside the house. I want to finish the work asap. the bank said there is a hold on the funds. would not give any explanations on why

Today is 9-7-2022 I have been on the phone for over 2 hours. Each department refers you to another department! I called to change how I pay. They said you cannot do that over the phone, but I cannot register the mortgage account online because no cell phone has been registered on the account and they will only use text messages to authenticate an account!

I went to explain he had passed had everything I need still do and ( death certificate the paper from hospital with my name is bank statements and his card I’d and soical card ) he only has 800. Dollars he was on SSI In there and the lady to told me she couldn’t help tried to make a copy of death certificate and I wouldn’t let her took it and told her no u said I can’t close it and then she did she closed thw account with out approved too I’ve call the number and they said try another branch as they have locked it to local and the 1800 # can’t see anything I don’t know what to do I’m a single mom and this really could help as he had nothing And I cover the. Expenses for his cremation and all

I come to branch on Greensboro nc to withdraw and they concern more about my driver license been out state and they did not help so I call the 1800 number to get help to find a branch can assist with withdraw and file a. Complaint and the representative ask for last four of debit card and he start raising his voice and hang up I find not appropriate treatment I fill like nobody cares about customers with Truist now and these is the location 3318 W Friendly Ave, Greensboro, NC 27410 for the branch that didn’t bother to help

I was mailed a postcard about Truist Bank giving new customers a $300. reward for opening a new account, keeping a required amount of money in it, and setting up direct deposit.

I fulfilled my side, but have not been assured the reward. The banker who opened the account in April, 2022 who could vouch for me is no longer there.

The postcard read, apply online or in a branch. I did the online option, giving them all the required information including the promotional code.

At the end of that process, I was told that I could not open an account online, that I needed to go into a branch.

I went to the Hillendale, Silver Spring Branch the last day of the April promotion.

I sat down with a competent and persistent banker named Caroline. When she took all my information, including my social security #, at first she was unable to input the proper code to get the promotion because her computer said that I had already used that code when I opened an account online.

She then made two telephone calls to the back of the house to straighten out that incorrect information.

Then she used the code successfully to open my account. On that basis, and with a routing and account number, I worked with Social Security to transfer my automatic deposit to Truist.

No one at the branch seemed willing to help, now that Caroline has not returned. Their telephone customer service is maddening to try to use. I finally talked to a human being I reached today, then the telephone call got dropped. (He did not call me back, and I knew how hard it was to reach a human there.)

I am entitled to what I was promised. Thank you, complaints board.

I live in California and opened a Truist acct online. Not only was I able to open it but I was able to fund the acct. Initially I was told an ATM card was ordered and that is how I would be withdrawing from the acct and adding to it. So I waited...and waited...and waited. I called about 3 times to follow up on the ATM card that never came. Finally, I was told that the account never opened because I live outside your footprint area so the ATM card was never ordered. When I asked for my money back I was told I had to go into a bank branch. The nearest bank branch is THREE STATES AWAY in TEXAS! Going into a bank branch is NOT an option. Since opening the account, you have been taking $12 per month as a "maintenance" fee. Maintenance for WHAT?! On a closed account? On an account that was never opened?! All I want is to close the account and to get my money back. ALL of it. The $80 that I initially transferred in to fund the acct.

Name: Stacey Nagar

Acct: [protected]

i have been a long-time customer at BB&T and knew everyone in my Banks office and never had Fraudulent activity or any problems. I have had fraud activity, no one answers at the fraud dept, no one in the bank can help me because every day there is a new person, and they are rude. I was told yesterday the Bank is understaffed and can't help me. I keep a record of all of my transactions, yet my posted balance changes every minuet, and it is wrong. I was charged by YouTube and it was their error and gor an overdraft fee of $36.00, I spoke with someone at the 800 number because I wanted the overdrafts removed. She explained to me they already removed one in March, and I explained my account over drafted because i have had fraudulent activity of someone buying games on my account which put my account in overdraft so that overdraft fee should not count against me. My account should never have over drafted. I am a Senior citizen as well as disabled and I cannot deal with the stress because the Bank does not have enough workers to help me. I want the overdrafts removed ASAP and Youtube is crediting me as I have an email stating this, I will be closing my account if you don't resolve this ASAP.

No Service to mention of. Aug 19, 11:35am I purchased Euros. This being my first time into the Truist Branch on Woodruff Road, Greenville, SC. No customers inside, two employees working the drive through, one employee calculating or entering numbers into the system, and one employee doing nothing but walking between the drive thru tellers and the teller entering numbers. No greeting from anyone although I was the sole person standing to be waited on. I was totally ignored, no one making verbal contact with me. Numbers being entered and one of the two drive thru tellers left the window for what I believe was a personal break. The lady walking in circles doing absolutely nothing kept doing what she was good at. I stood for several minutes with thoughts of taking my investments and accounts to another bank. BB&T on Woodruff Road was top notch but not one person did I recognize. Finally, the teller entering numbers asked if she could help me. She asked the other two ladies if there was only the one guy that could order Euros. Of course, she got no response. She told me to take a seat. The man happened to pass by me, and ordered the Euros. The man was the only one that seemed to care that I was present. The four female tellers seemed very unprofessional and in their own little world. There was a long line of customers leading to the front door, not one customer waited on, or greeted, nor did anyone receive an apology. Today, Aug 30th, 3:35pm approx, I received a call to pick up my Euros. Again, not one customer inside. There looked to be a young girl chatting with a teller. Two people total seen on shift to wait on customers. No greeting, welcome, nothing! I stood in line for about two minutes, then told the female teller that I was to pick up Euros, and gave her my ID. She retrieved a small white envelope then tossed the envelope under the glass to me. She said "We counted them but you are welcome to count them if you want." What the heck? As a customer I expect that she would count them to me.

No service! She walked away while I opened the envelope and counted the Euros twice. When she returned, I told her it was right. She said okay and out I went. My first two days visiting this branch was nothing like I have ever experienced in a bank. Zero service except for the man that ordered the Euros. I called afterwards to see if, the former BB&T gentleman that handles my investments, was now with Truist. He is, and I highly respect him. My thoughts are that I do not want to continue banking at a branch that good respectful customer service is not a priority. It certainly is not at the Truist Woodruff Road branch. I've been with BB&T for many years and was always greeted as I walked into the bank, as all customers were. I miss the highly professional service that they delivered. The BB&T crew knew common courtesy, were caring, friendly, and made everyone feel welcome. I have no doubt that the customers standing in the long line behind me have the same thoughts. I perceive this Truist branch will not survive with the many banks going up on Woodruff Road. Phone calls aren't answered, and it took patience and lots of searching to hopefully file this complaint to the right people. Upper management needs to investigate, because the tellers I mentioned aren't trained and capable of providing the customer service that customers should receive. Begin with greeting every customer with courtesy as they enter the front door. Inside customers should be a priority. If not, staffing needs to be looked at. Two tellers with no visible security guard seems to be a serious safety issue.

Here we go again with "Truist" banking! Again for 10 or so tries to log into my account (online) to get yet again the proof that these "foreigners" that took over this entity cannot provide customer support online! I get, "Security Verification Unavailable"!

This is the 8th time that these inept people took over that a customer cannot access their accounts etc. They had terrible trouble even migrating a simple server to server migration from SunTrust and BB&T login/data servers!

I call the damn customer support line and I get a broken English speaking Mid-Easterner and I just hung up!

Truist is the worst bank in the U.S. Do not trust them. If you have an account with them, seek a better bank/credit Union! I will never trust my money to illiterate inept foreigners that have ruined this nation and we allow this?

Tomorrow I close my account with them. Goodbye Truist and goodbye foreigners that cannot be trusted to keep a login customer data base without their problems and broken English!

I have been trying to get the lien lifted on an old NBC loan that was refinanced in 2015 since the middle of June No response as of yet. It gives the impression that Truist does not care about its customers. I have been working with the local band and they have had no better luck than I have.

Please give me a contact point or do I have to file a complaint with the banking department

I have a home that was hit by a tree which has left us in a hotel for 7.5 months. BB&T was called and wanted no part in the rebuild of the home for 6 months . Then , all the sudden they care?

I have completed 95 percent of the home and have moved into home . I get one insurance check with the banks name on it and it is rejected . so I ask why , your bank wanted the adjusters work sheet . I asked the women if it the check would be released after receiving it . She said yes. She got the work sheet. She LIED TO ME.

So I waited and went back to the Bank and I was told to endorse the check and send them in to the Fascist Bank of TRUIST. I have acted as my own General Contractor and these checks are my operating cost and profit . Furthermore , this has been my home since 1997 and I have paid my mortgage on time. I don't deserve to be treated like reckless, irresponsible swindler. Who can't be trusted to follow thru on the repairs .

I have NO INTENTION OF BEING BULLIED BY TRUIST or sending a endorsed check. The insurance company still has oversight on this project and I have 2 years to complete. Thus I WON'T get this money for repairs and TRUIST won't get the checks to LORD over Me . These are gestapo and Nazi SS tactics that belong in a third world country. Just not here!

If you can't treat people with any respect , you don't deserve any respect . I keep my word and I do as I say. Your slush fund shall never be filled, off my insurance check . I don't owe you anything and I won't blindly , be pushed into a untenable situation. I'm setting up a appointment to view the home, but If I get any lip . They will be told to leave.

When a waiver is requested and it's denied sign management . It shows extreme cowardice on behalf of the writer and it shows that the bankers are never held accountable for these decisions. Plus they never have to answer to anyone . AUTOCRATIC REGIME

BB&T WAS A GOOD RESPECTFUL COMPANY BUT NOW THEY ARE TOERAGS AND TOSSERS.

YOU CANNOT DEMAND A CONTRACTOR OR HOMEOWNER TO COMPLY WITH A UNLAWFUL ORDER !

Truist closed my account...back in July i was informed by letter any funds remaining would be mailed in a check

Now end of August,i am told they do not issue checks so i need to to a local branch (250 miles away-500 mile round trip) to have my $480.01rendered to me.

I have spent days on the fone trying to sort this out

Yet states in Banking agreement "quote"

Upon notice, you must stop conducting transactions on your account. We shall not be liable for

dishonoring any items initiated after the date of the notice. In the event that you have not closed your account, we will

close the account and mail you a check for the remaining balance in the account after deducting any applicable fees

and charges to the address we have on record, or you may arrange delivery of the check at a mutually agreeable

location.

Dear Madam (Sir):

My wife (Sandra Semerad) and I (Larry Semerad) negotiated a $50,000 equity line of credit (# [protected]) with Sun Trust Bank on March 2, 2020. Our first two draws on the account (# [protected]) were made while Sun Trust held the note. The 3rd draw ($10,452.68) was made after Sun Trust became Truist (account # [protected]- 5998). Our contract states (and I quote):

During the Draw Period, Borrower may obtain Advances on the Account from time to time up to the available Credit Limit. At the time of requesting an Advance, Borrower shall have the choice of selecting a Variable Rate Advance or Fixed Rate Advance.

On each of the draws we chose the fixed rate, even though the variable rate was lower, (including the last draw), which offered a fixed rate at 8.1% interest. I learned on July 15, 2022 from a Truist representative (Marcy) that our 3rd draw is a variable rate. This is not what we negotiated on our last draw.

Since Truist has assumed the holding of our loan, there has been a problem each month with our payments being credited to our account. Each month my wife and/or I must spend as long as 2 hours on the phone resolving this issue. We finally received word that each payment was received by Truist before the due date. Here are the confirmation numbers that document this: (# [protected]) and (# [protected]).

We expect Truist to honor our Equity Line contract. The additional interest we have paid each month needs to be refunded to us. Neither of us is a lawyer, but it does not take a lawyer to know that the contract we have with Sun Trust remains binding despite new ownership of the account holder.

Sandra Semerad [protected] [protected]@aol.com

Larry Semerad [protected] [protected]@aol.com

P.S.: I contacted the Consumer Financial Protection Bureau and they told me they

have also contacted you.

I