Truist Bank (formerly BB&T Bank) review: Rude

Our auto loan was recently acquired by Truist and it has been nothing short of a nightmare. Before we even got notified of the change, Truist was calling saying they hadnt received our payment... because it went to the old bank. Then trying to ask questions to customer service was a joke. The people are so rude and getting hateful because they can't find my account or any record of me... event though they mailed me a letter about acquiring the loan and a monthly payment slip (and lets not forget the phone call harassing me for payment that had already been made). This company has just left a very bitter taste in my mouth and I will never use them for anything else in the future.