Truist Bank (formerly BB&T Bank)
Reviews and Complaints

On 8/25/2015, my debit card was used for a purchase, which was a mistake on the merchant. She immediately refunded the money back to my account. From the times on both receipts, one for sale and one for refund are within 3/4 minutes of each other. Great this shouldn't be a problem, right. No wrong. I called customer service after leaving to see if the refund would be posting just as fast as the sale did since it was back to back. Of course, Customer service states they did not see a credit. Ok, still no problem, and at this time my account is -197.20. So by 8/27/2015, I'm a little concerned because the credit still didn't post so I called and still the same thing. 8/28 I received my credit but I'm now -$72. I wasn't negative before this situation and this transaction on Tuesday was my last one. I called customer service and the person who answered at first completely seen everything I was saying after placing me on hold for a long time, she tells me I was negative before the $200 transaction, which doesn't make sense because after that transaction my account was -$197.20. So before getting upset I decided to go into my local branch so someone could show me what they were seeing. Needless to say, I was told that I had a pending transaction, that posted on 8/25 but once the $200 debit was made this pushed the already pending transaction out.WTF! So this transaction that has been pending for 2 days takes the back seat to a transaction that post almost 3 days later? Right, just so you guys can profit. I have had so many of these incidents to happen, I really just didn't think much or maybe it was something I did. But this time I know and have proof, BBT has screwed me for the last time. And to make matters worse, I received a phone24 charge for $2 which posted 8/28 and I'm expecting to see another overdraft fee. But per BB&T website, you receive this if you call more than 5 times and speak to customer service. I called 3 times, 8/25, 8/26, 8/27, and stopped by local branch 8/28. I guess because I was doing to much snooping and didn't let it go I got punished even more. Well I'm speaking out, enough is enough. Taking hard earned money from people, you're stealing and I deserve JUSTICE!

Sometime prior to my husband's death in 2008, he took out a line of credit on his BB&T checking account. He added my name to his account so I could have access to pay bills. (he had multi health problems). When he
passed away in Jan 2008, I took a copy of his death certificate to the local branch office to let them know he had passed away. I confess in never really looked at the statements each month, just did busines online.
One day I noticed they were taking approximately $85.00 per month out of this account. When I contacted them they said this was for the line of credit. I thought okay, this was a debt of his I had not been aware of but
it was being paid on each month. April 2015, I went into the local branch to stop a debit that was coming out this account for a life insurance policy that was coming of this account every 3 months. I was told I would have
to pay $35.00 to do a "stop payment" and in three months this would not be taken out of my account. There was
nothing I could do about this month. I paid the $35.00. In July 2015, surprise, surprise they debited ths account
again but a slightly higher amount. I went to the local branch to complain and was told they were allowed to debit because the amount had changed and there was nothing I could do but pay another $35.00 to stop payment the next. time! At this time, I asked about the line of credit. My account had been debited for the last
7 years for a $3500.00 line of credit, yet the amount owed never went down. I wanted to know why. I was told because the bank "only took out the mininum each month". I said "so lets set a monthly payment above the mininum so this could get paid off" The manager informed I could not do this "because the line of credit was in
my late husband's name, not mine". So I said "you mean to tell me this can never be paid off, you will just continue to take money out of this account each month?" She said "yes ma'am". Unbelievable.

This summer I took a 25 day trip to Malaysia to do my thesis research. Upon landing I tried to withdraw cash from an ATM. I was declined. The other girl who I traveled with, who also banked with BB&T, was also declined. We tried ATMs all over the airport and outside of it with no luck. When we finally reached our destination and were able to contact our parents through the WiFi, they both contacted BB&T customer service with different answers. My mother was told I did not file a travel document (I did) and that's why my account was frozen. Her dad was told that Malaysia is on a list that automatically freezes your card if it is used in any of the countries on that list! So basically we were stuck in a foreign country with no way of getting money for a month and were never informed of this secret list. Thank god we were with someone who could get money out. Needless to say I am extremely pissed at this potentially very dangerous situation and will be switching banks immediately.

I recently was hit with 4 NSF fees. All of the items were in my account showing pending other than one. Which I knew I had forgotten to write down, and it would put me in the negative around $9. Which I am fine paying a fee for it was my mistake. So my account, with everything pending, and showing out of my available balance would be -9 +-36 for the fee. My current balance is -188, because apparently they decided to charge me three more fees, so fees totaling $144. Plus the -$9 I knew I would be. I am sure of what NSF stands for and if the money in my account showed positive until the one item that made me -9. Then I should not have been charged fees for items that I apparently, by my balance had money to cover. The bank, however, stands by this. I have never banked anywhere where they constantly hold your funds, or charge you NSF on items pending but I have paid them more money in NSF fees in the past year than I make in a month. They have only ever given one back, and refuse to help in any way. Most of the fees have been with problems where they put pending transaction through in whatever order they please, even if it isn't by date or time of transaction, and they randomly hold deposits for whatever time the pick for that moment, I am changing banks but hope people will steer clear bc they are only out to take money. Never in my almost 20 years of banking have I found anyone that does this constantly to people, nor have I had this problem.

BB&t is a fraud bank!

so heres what happened I had a posted balance of 500 and something dollars (mind you they posted this balance but suddenly had no records of that amount) I bought a flight ticket and my balance went down to 400 and something dollars. so then I deposit a check and when I did the math the amount I was supposed to have was 1, 400 around there so sudenly my airline ticket is still pending and it was deducted again and made my balance 1, 300 so when I called customer service and asked why they could charge me and show that pending but they couldn't find or show me the amount I had before my check went in they suddenly couldn't show me my previous balance and I couldnt find it it was no where to be found and they told me I had no proof of that ? what kind of bs is that I check my account daily how is it that all of a sudden they can't show me the previous balance I had before i depostied my check but they can show the amount before I went and purchased my check its a gap of missing transactions and they can't find them now that I'm asking for them and they are telling me I have no proof of that

Once upon a time we went to bb&t for a business loan. A solid business plan, well organized, great payback, even supported by business development types and local government people. Four months later we are still repetitively answering the same questions, typically with "that's on page one of the financial plan" or my personal favorite, "yes, we have already provided that". At least 5 or 6 times now we have been told "that's all we'll need", which has never been the case. Shortly we'll have our last group hug to formally fire them - oh, and hey - the city no longer wants to do business with you, and our third partner (Who arranges 10 to 50 million dollar loans at breakfast) will also not be choosing bb&t for an expansion into georgia. This was the most completely unprofessional display of gross incompetence I have seen in my entire business life, and i'm quite a geezer. Avod these idiots at all costs!

On the 6th of december 2014 (which was a saturday) i ordered some pizza off my debit card. However before i ordered the pizza my balance in my account was about $185. So everything went through as far as transaction wise goes but pizza hut canceled the order and called me and let me know that they canceled it because they just saw that my area was a no delivery zone. Since it was after 12 on a saturday i knew the bank that i branch with was already closed by now so i waited to call them because i wanted to see if it was still going to say pending or if it was going to still take the money out. So monday i called the walmsley branch in richmond because when i awoke i got a text from my bb&t debit card letting me know that my new posted balance...not my available balance but my posted balance is about $153 which if you do the math that means the money was taken out. Because the $25.80 would not have been in the negative under debit and it did not have the pending letter next to it anymore so i called and spoke with the only black lady at that branch and i explained to her the situation. She looked in my account and saw that i had -$25.80 and it was not pending anymore it was actually taken out. So that lady was very apologetic about the situation so she said she will hand the issue over to her manager and have them call me back. I did not get a call back all week so i waited till friday to call them again because i wanted to give the manager time to look at the issue but when i called i was redirected again but again they agreed that they saw my issue in the system. So i still dont get a call all next week so i call them again but on that saturday morning and spoke with ms. Guadalupe who works at the walmsley branch and she was so nasty to me. I explained that someone was working on my case and she explained to me very nastily that there is not even any transactions on that day showing up in my account. I remind you i had 2 other transactions from earlier that day on the 6th from family dollar and the bp gas station and those are no longer there either. She could not explain to me why that was...so she continues to tell me either way if it was the banks fault or pizza hut (the store i ordered from that day) i was not getting any money back because as long as its not in there system they are not obligated to refund any money even if it was taken out. But i told her i still had the screenshots of my account where and when the money was taken out and it shows that the money wasnt pending anymore it was actually taken out so it didnt just drop off my account on its own because i wouldve had the original amount i started with before i ordered the pizza i never got. And she replied "oh well since its not in the system we dont have to pay you, your pictures dont mean anything unless its in our system" and hung up on me. So i called corporate with the complaints and explained to them the issue and they apologized and said they were going to have aomeone look into it. I got a call that tuesday and they basically told me since my account no longer shows record of this incident they cant do anything but assume that it dropoed off and nothing was taken out...even though i have proof all they could say is assume. So im thinking about banking with someone else because they give me the run around and im not gaining any money im losing it with them and they dont care. Now i have these hold adjustments on my checks but im being debited larger amounts of money that doesnt even add up to what i actually spent so theres another complaint.

BB&T-Wilmington, NC accused me of fraud after my computer was hacked and my debit card and other information was stolen. After my computer was hacked someone used my info to go on an online shopping spree leaving the account with a negative balance. BB&T told me if I could not prove I was hacked (Like I know how to do that!) they would pursue charges against me. They threatened me for $114! They said if I paid the $114 in 7 to 10 days they would not pursue charges. Now, I don't know about any you, but where I come from that's called extortion!

Connie Mcclure
Just now ·
BB&T BANK THIS IS NOT NOT FAIR It is bad enough that i lost my father December 1st well his November social security check went in on the 3rd social security office said it was fine he was entitled to it so it went to help cover his funeral bill next thing i know BB&T sent it back which put his account in the red 829.00 well BB&T said since i also have an account there they are going to take it from my account well social security said the only thing they can do is split that November check he was entitled to between all 3 children . so i lost my dad the hurt has been really bad and then this. now BB&T is going to take his bill from my account. IF YOU ARE A PAYEE FOR SOMEONE WITH AN ACCOUNT WITH SAME BANK BE CAREFULL

My mechanic erroneously charged my checking account twice for a repair he made to my vehicle. Of course, this caused my account to be over-drafted as it was almost $350. The vice president of my local branch refused to refund the overdraft fee and stated' "this is not BB&T's fault, it's your mechanic's fault. Since we're not at fault, we do not have to remove it." It obviously was not my fault either, yet the VP did not want to help in anyway. I was a customer with them for 15 years. I will be taking my business elsewhere from now on.

Santander overdrew my checking account by additional double withdrawal of amount cash advance, blocking my access to my checking account and stranding me financially in florida by unabling me to buy return airline ticket to Boston and pay my accomodation.
It blocked illegaly my pension money putting hold of it, while unabling me to return home and stranding me during travel

customer service worst of all, spent 7 hours yesterday unsuccessfully. Arrogant, incompetent, disintrested and disanged customer service,
bank manager not returning urgent calls and non one to speak to

I stopped at a BB&T ATM and tried to make a deposit into my checking account. I received the following message: this function isn't available at this time. Approximately 1/2 hour later I tried again and received the same message. The bank deducted $35.00 for a bounced check. Went to local BB&T branch and spoke to an officer. I was told that it would be reversed within 24 hours. They never reversed the fee. BB&T must donate a ton of money to the politicians and lobbyists as BBT seems to have an open license to steal money from client accounts without clients having any recourse. Naturally, I'm reporting this to the Better Business Bureau and the State Attorney General's office. We must stop this flagrant theft. They illegally deduct money for bounced check fees only to cause other checks to bounce due to the money they withdrew! The reputation of banks has most certainly fallen to that of "Used Car Dealers" and "Lawyer's." What bothers me most is our wonderful government allows these illegal fees to be deducted!

BB&T sent me a letter stating "new regulations" require them to send me a monthly statement for my P&I only fixed mortgage and that my current rate, amount, & due date will not be effected by the change.

The statement said: $0 past due amount, and a new higher payment due in 10 days because of Admin fees.

So, I personally met at BB&T with their rep. He called someone on the phone (later another customer who overheard my shouting said it was probably his girlfriend because he does it all the time). This "someone" refused to identify herself and refused to discuss it with me. So, the rep spoke with her for about 5 minutes and told me that she said the higher amount was due to a "recurring late fee" from 2000. He told me this in April 2014 and the letter clearly states $0 past due and my payment has not changed. I again asked him whom he was speaking with and to show me documentation of these "new regulations." He said, they will mail something.

Now it is over 10 days and according to the Dodd-Frank act, section XIV, Subtitle E, BB&T is in violation for refusing to answer my questions, changing the terms of my mortgage, and charging unreasonable fees.

This mortgage has been paid by automatic draft for over 10yrs.Also, many of my neighbors in the same subdivision with BB&T mortgages have the same letter. Not that it matters, but my regular bank (not BB&T) has provided me with a certified copy of every payment which was never late.

Who wants to join our class action suit-Lawyers included

BB&T in Florida switched identities, forced signing of mistake laden documents - refused to show up at closings/ remediation at title company, filed false fines and fees, fee piles on top of fraud fees, misrepresented mortgages, engaged in fraudclosure and used unethical/criminal brokers. BB&T teams with unethical/criminal like attorneys.

I recently applied for loss mitigation assistance. I applied in April and finally received an answer in September. I don't qualify and I need to sell my home. My Processor's was Kevin Smith and Tericka Wilson. Tericka left on medical leave I had to deal with Kevin who proceeded to tell me that Tericka didn't know what she wa s doing. I spoke with his manager Tarena Cloud. She was just a rude as kevin. they both told me to sell my home. I was looking for a realtor because I received a letter from BB&T telling me they will give me money for selling my home. I ran across his name on this website http://www.kw.com/kw/agent/kevinsmithhomes. I called and asked another representive and they said that he use to be a realtor but no longer active. I checked with the company and he is still practicing. Is this why BB&T wouldn't help me?

A couple of years ago, I got behind on my home loan when my husband was out of work. I tried to pay extra to get caught up once he was working again, but BB&T put the money into a "holding account" and charged me late fees on payments I had made. I finally got tired of not getting credit for the payments. I was getting calls from the company everyday about being behind, most while I was at work putting my job at risk. I talked with someone who offered me a payment plan where I could pay extra w/o so many fees, but when she took down my income and expenses, she said I did not have enough money left over and even if I did, I would have to pay more than the monthly payment every 15 days. She recommended that I submit a request for a loan modification. After about 20 weeks, I received a notice that I was in default which prompted me to call and find out that the modification application was denied because I make too much money! Are you kidding me? Now my good credit is ruined. If I lose my house, I will not be able to buy another! Oh, and I could go on and on about the poor customer service issues. Just today, I received mail from them and called only to be told that I can disregard the mail because it came fom a different department of the same company! Are you kidding me?!

After rolling over as a previous banking client of colonial bank, bb&t has used ambiguous language leading to available account balance confusion. Terms that come across such as daily balance for email alerts falsely state account balances that excludes the previous day (S) transactions; however, this last event has sent me over the edge. I have been charged a adjustment fee of $300. 00 dollars leaving my account overdrawn, as i am still rising to achieve a great paying job. Nevertheless, this behavior is egregious, and i am seeking the opportunity to join a class action lawsuit.

Posted transactions
Advanced search show last: 30 days | 60 days | 90 days | 6 months export data export history

Date type check number description debit credit daily posted balance
04 / 19 / 2013 debit overdraft fee
$36. 00 - $138. 25
04 / 19 / 2013 pos village ma auburn al 04 - 19 - 13 dillards - 0417 3149 bb&t check card purchase - pin $504. 67
04 / 19 / 2013 pos 1716 opelika auburn al 04 - 19 - 13 office max 3149 bb&t check card purchase - pin $18. 84
04 / 19 / 2013 pos subway [protected] opelika al 3149 bb&t check card purchase $5. 94
04 / 19 / 2013 credit
Counter deposit view
$275. 69
04 / 18 / 2013 debit adjustment case# [protected] adjustment $300. 00 $151. 51

Are there any lawyers out there reading these as I think you have good fees lawsuit here for a bank. When I read the sign on the ATM it says "Funds may not be available until the next business day" So, if I make a deposit over the weekend I think it is all available on Monday. NO, according to Phelisha McCoy, a customer account customer service manager, they do not post the entire amount until early Tuesday morning. That is not the business day. She told me that it would not matter if I depositted using the ATM, Electronic or using a real person (teller). So I ended up with $140 + in overdraft fees for being $15 overdrawn. I called and it took over 2 days for someone to call me back. I stopped my direct deposit and my 401k going to this bank. Phelisha got angry and raised her voice at me when I was staying calm and asking if there was someone else I could speak with or if she had a manager. She would not even give me her supervisors name. When I told her I had stopped my direct deposit as I am willing to pay one overdraft fee as I deserve that, but not the many they charged, she said very snotty like, that is up to you. Making me feel like they do not value any part of their customers. I told her that I may not be the only one to misunderstand the sign on the ATM's and they may want to change the wording. She really did not care and was ready to hang up on me. She made me feel dumb and a low life. I have accounts at other banks and if I make a deposit over the weekend the entire amount is depositted on Monday. Before Debits. Why are they different? I think a lawyer should look into it and let them know they do not treat their normal consumers well. I get an employee match and am really punishing myself by stopping 401k but I don't think a bank with this kind of scrupples should play with any of my money.

A BB &T teller allowed someone who is not an authorized signer on my account to go into a branch and cash a teller check. They have not been helpful a t all since this occurred. They told me it could take up to two weeks before it gets assigned to an investigator and they will not put the money back in the account until after the investigation is complete, however long that takes. This is entirely their fault yet they will not take responsibility. What a horrible way to do business. I will never bank with BB&T again!