Truist Bank (formerly BB&T Bank)
Reviews and Complaints

Bbt bank without consent knowledge or documentation started sending our bank statements to and address we have never requested or resided we have filed numerous complaints but bbt will not admit fault. They even wanted to charge us 2 dollars for every time we called trying to get answers needless to say we closed our account. But they said we didn't and continued to charge bank fees until we were overdrawn on account we had removed our money. They turned it over to collections so, now we were getting harassed by a collection agency. Bbt maintained that they change addresses based on Verimove not what I or my husband had told them and I should take it up with The Postal Service. Even though I and my husband had been in the bank trying to fix the problem they continued to send our statements there.If anyone can help please do. [protected]@hotmail.com

I would just like to say that I just received an iphone, the newest one, and I was very excited to download Mobile Banking and I was especially excited to have the ability to deposit checks with my new phone. I thought it would be so convenient. After using this feature twice now I can honestly say I will probably not be using it in the future unless there is no way I can get to a branch to make a deposit. The thing I do not like about it is that there is a 3-5 day hold for all of these deposits. Sometimes I need my money sooner. I was especially unhappy that one of the deposits I made was with a check I had been given for a rental payment and that check was actually drawn on a BB&T account and I still had to wait 3 days. The lady that gave me the check said it cleared her account that night but I waited 3 days to get my money. That makes no sense. I called about it and the lady who was not very pleasant at all, said that's right. If I wanted my money into my account sooner I should just take it to the bank in person. Really? Great customer service. I told my daughter who was going to try making her deposits this way not to use this feature. We have a neighbor who banks with another banking institution and she told us her deposits made with her phone are deposited the next day just as if she went to the bank personally. She does not have that wait. BB&T really needs to do better if they want to offer Mobile Banking especially if the competition is doing a better job. Do they need to hire more knowledgeable techs? Maybe! Until they make some changes I will not be using or recommending Mobile Banking with BB&T.

To Whom It May Concern, On Sept 10th, 2012, I took a check into our local BBT branch. I had recently been hired, over the internet, to work for a man, who claimed to have a house in our town, that needed a private housekeeper. When I entered my bank, I approached the teller, and told her this was a new customer and would like to deposit through her. She told me of a two day hold, and processed the, later to find out, BAD check. We filed police reports, and contacted BBT's fraud department...there still was, at the time, a way to possible catch this person, as he had asked me to deposit yet another check. Today is the 5th of October, same year, and we have yet to speak to anyone at BBT. Oh, yes...but we are getting notices from them, regarding the negative 2900.000, that we have . Can someone lease tell me, why is this our fault? We trust our bank to look out for our, and their best intrest. This has not been done. Why is there a fraud dept., if no one investigates, or follows through ? This internet predator, is still out there. Please tell us where to turn. Thank you, Karla Miles

My husband apparently owed BB&T money "supposedly". When we opened up our bank account the very FIRST DAY they charged us an overdraft fee. Good luck paying your bills with this bank because they charge you overdrafts because they go by the 'initiation' date of a f*ng charge and not when it actually hits the account.

We asked for a return of that fee. Whatever. They did it.

NOW this week, I look on and they stole $145.00 recovery fee. Swore up and down that my husband owed them this money but they could show no proof whatsoever. Now, we were hit with $175.00 in overdraft fees for 5 little charges ($28, 14, 12, and 4) and their large $145.00 stolen fee.

I contacted them. Of course I'm upset. They won't return ANY of the fees to us. They hung up in my face GREAAT CUSTOMER SERVICE ISNT IT? They won't give me a valid claims department number so I can dispute the $145.00 charge. They won't send us a copy of proof showing he owed the money.

We are SO done with this bank. I will curse them till the day they close their business. My beautiful daughter whom I can't afford any food for or formula now (nor can we get groceries or pay our bills because of the f*ing $294 they are stealing from us in the end due to all the fees). My beautiful daughter will be there the day your business closes and she'll be rooting with me.

Thieving sons of a bankers.

AVOID this bank at all costs.

Anyone else sign up for their BB&T mortgage to be auto drafted from an external account on the 15th then October of 2011 BB&T started autodrafting on the 1st without my permission?
This caused a bounced check.

I had closed my account after noticing i was charged $ 187.00 in fees for dollar movie rentals, and fast food.
I am unemployed and i put my money into the bank, when i got my ballance from the teller 1/3 of my deposit was gone.
I paid the money and told the teller to close my account, she informed me that it could not be closed for 1 day, so i asked is there anything pending...she said no. Okay so the account is paid in full, I closed my account, no pending charges...good
NOPE, on the sencond of August I get a letter stating they paid a check to Kaiser for $105.00 and the letter states that if i want to keep my account in good standing i need to pay this in 30 days...of course you know they charge $35.00 and $5.00 a day with a negative ballance.
So to sum up this letter, I closed my account paid in full and 5 days later they decide to pay a check and charge me all sorts of fees.
this is a big bank involved in Dishonest banking practices. Uncle sam i need more money to pay the fees please.

Hi.
We do have business account here with BB&T bank branch here in savannah GA e congress street in bank square we are giving a huge business to that bank regardless of that the emplies specially at that branch are ridicilious and awful behavious specially in teller section miss kimberely and miss Mandy they are behaving with our company employes I am really surprised no body is giving a notice, who much they are making bank reputation bad when ever we go for deposit money they are miss behaving and giving us so rude attitude that no one employee from our company to go that branch
I will really appreciate if any one who is loyal to that bank should take notice of that
I would appreciate if someone consider my effort.
With regrds

Let's start when there was a charge on my account. I wasn't sure where it came from, so naturally I called online customer service to ask about it. They told me if I didn't know where it came from I needed to disable my debit card. I had no problem with that because I was told it would happen the next day because they didn't even have my right address in their system. They said I needed to fill out a form and email it back before they could change my address . I got off the phone went to withdraw some money and with in 10 minutes it was already cut off. I had to go home to re contact BB&T the lady was rude denying what she had previously told me, so I asked for the supervisor. After explaining and yelling the supervisor turned my card on long enough so I could get money then she shut it off again. I hate this bank with a passion, and have NEVER had so many problems with a bank in my life. Now I am finding hidden call fees to THEIR customer service when they mess up or i don't understand a transaction, so i get charged 2 dollars to ask about MY bank account. Oh and I had already called my bank earlier that day and they never returned my phone call. They shouldn't charge for customer service online if there's no way to contact a main branch for free.

this company is charging people to ask questions it makes no sense that you get charged 2.00 to find out why they screwed up your account in the first place.It kind of makes you wonder if they don't intentionally skew their online results with charges and no online help so that you basically have to call and get charged they're worthless

This bank was informed more than once about my mother being blind and having a hearing impairment but also that their was a member of family may come in with her to withdraw money. The manager was told this along with two other associates to notify me if this happens( I'm POA). This happened and now the banks claims they did the right thing because my mother was sitting there. My mother did not hear or know what she was signing during this visit. This was not a small amount but $76000 to support her and pay for her caretaker because of her situation. BB& T denies any wrong doing--I feel like they did not protect my mothers best interest. They also let this family member go into the safety deposit box(my acct. also) and go thru all my personal papers. Again just because she was present they proclaim no wrong doing..I thjink they breached my confidentiality and my mothers.

BB&T employed fradulent business practices to sell me an annuity I was under the impression it was an investment but it turns out to be a con sold by BB&T and AXA. I was shown other peoples fincial documents and told see how much they make. I was promised that this product would out pace inflation and give me it great rate of return it does niether, it looses money for me and makes great profits for BB&T and AXA.

We closed a family business. The checking account had a $25 balance. The bank charged a low balance fee and charged the account $100. They bounced the payment for lack of funds and charged another fee. They charged our credit card the overdraft protection. We went to close the account and they want another $18 to close the account. Manager was rude and could care less about the 5 years of business we ran though their bank. There are lots of banks out there. Do yourself a favor and deal with someone else.

I deposited a cashier's check today and asked the teller to verify that it was the same as cash; no chance for it to be stopped or not be funds available. Another teller butted in and said "oh no, the cashier's check has to clear before it is proven to be good". Surprised I trid to ask "then what's the difference between a cashier's check and a regular check". Before I could get the question asked the teller talked over me and repeated the above statement; of course I couldn't hear her since I was talking. I waited until she was finished and then tried to ask the question again. Again she talked over me. When she finsihed I asked her to let me ask the question before she talked over me. I started to ask the question again and she talked over me again. Steaming, I didn't try again because I was ready to explode. Don't they teach these people how to listen?
I'm now looking for another bank and will transfer my accounts in a few days.

I wanted to check my BB&T account and could not because I needed to set the security questions. None of the questions pertained to me and my life. I called customer service and was told that I would not be able to use the on-line banking with out answering those questions...questions that I would need to make up answers to. How does BB&T expect me to remember "made up answers"? I will be closing my account because this is the worst customer treatment..this is a total inconvenience...say goodbye to a customer that has been with your bank since your start. My balance is $215, 848.00. BYE, BYE!

A Gallelli

I'll make this short and sweet. I don't have perfect credit, when I was younger I made a few mistakes, most of which I have resolved, I still have a few things in Chexsystems. So, I was looking into getting a pre-paid visa card or some type of pre-pay or second chance account. Someone told me about the BB&T pre-pay debit card. I thought to myself, BB&T is a reputable company and this might work just fine. So I applied, I was denied, ok, so how is it pre-pay when they do a credit check or other checks? Most pre-pay accounts I know of do not do credit check, hence the PRE-PAY part of it. So I called to question the decision, I was told by a representative they do do a credit check of some sort. My advice you everyone out there and why I am writing this review is, take a second look at this bank if you are in the same boat as I, I went to a local credit union, they opened me a regular checking account with no problem, been with them for months now, not issues. I am much older and more mature and it is sad to see bank like BB&T punish you for past mistakes, I though that was the point of the pre-pay account, if they are going to deny people for prepay accounts, why bother, just check them for a regular account. I would recommend checking into a credit union or other financial institution. I believe in being up front and honest with people, if you are going to do a credit or chexsystems check, that is perfectly fine, just let people know, if you are going to offer a PREPAY account, represent it in a way the people know what to expect, either it is PREPAY or it is a credit or credit worthy account.

So we accidently write a truck payment on the business account checking and it bounces. 7 days later after the error, we put a stop payment on it so we don't incur double NSF fees and re-right the check on our personal account. For whatever reason, it does not clear. We bring cash to fix this but by now its almost 30 days late. This started it.
Today - December 22, the repo man was at my door. Yep. 69 days late and they wanted $1768 CASH or the take the truck. Glad to say the truck was out of town. We run an all volunteer horse rescue with 27 mouths to feed. After 3.4 years, we make this ONE mistake and this is how we get treated.
I go to my local branch and pay them $400 cash and $900 in a check that will clear and can pay them the balance Dec. 30 - which would be for our Dec. payment, which is now 8 days late! Not good enough! Repossession 800 number says they will still come take the truck. Glad we have friends with locked garages all over town.

Merry Christmas BB&T - thank you. Don't expect me to ever say anything nice about your services.

Warning if you go online to check account balance and use no other service and are being charged a BB&T online banking fee. It is wrong they are charging you for Quicken and the bill pay service. This fee is 7.95 a month and it is stealing from someone if they don’t use the service or never signed up to use it.

Then being told by one person Branch Banking and Trust Company can only refund 2 months then being told they can refund it all if the bank wants to, then being told oh now we can do three months but that’s all we can. This is wrong and in my eyes I see it has stealing!

I thought this was the fee for just going online to check account, I only found out today that this is for something I don’t use or have never signed up for.

Cash is always good...right?! Not according to BB&T! I intentionally went to Suntrust to cash my paycheck so that I could make a cash deposit at BB&T to cover bills, etc. I made the deposit on 8/29/08 at 2:05 p.m. thinking all would be fine...the deposit would be credited to my account since there was no 'wait' time on cash. WRONG! The deposit was not credited to my account until September 2, 2008 causing an INITIAL overdraft charge of $420.00!

I immediately called the branch and was told the same old speech about 'deposits made after 2:00 p.m. would not be credited until the next business day'. I understand that with a check, but CASH! I was told that the Manager could not do anything and would get with the Regional Manager for authorization, if any, to refund the fees.

I never heard from anyone that day and low and behold...you guessed it...when I check my account on September 3, 2008 there had been an additional overdraft charge of $385.00 added to the already withdrawn $420.00!

I again called the branch, spoke to the manager, this time in tears. Got the same speech..he was waiting to get a call back and would let me know when he heard something. Never heard anything that day either.

Sooo, I check my balance the NEXT day, September 4, 2008 and OMG! another $315.00 had been deducted for overdraft fees! My husband's entire pay check that had been direct deposited into the account had been totally eaten up! I called the branch again, same story, never heard so I went to the branch. Unbelievably, I got the same story.

Long and short, I sit here right this minute STILL waiting to hear whether or not my life can go on, if I can eat, pay my rent and just have gas to get to work on Monday. I am with ANYBODY and EVERYBODY who would like to start some type of legislation to stop this type of thing from happening to the citizens of the UNITED STATES OF AMERICA!