Truist Bank (formerly BB&T Bank)
Reviews and Complaints

Company has multiple ATM machines that do not work. As a result, had an unexplained overdraft situation. Never received alert after first $36 charge. As a result, bank charged me NINE $36 overdrafts before first notice. Went to bank and was told by the bank vp, it didn’t look right. I went to use his atm machine and it was down too (4 machines in two different states). Got jerked around by customer service and lost three hours of my life with no resolution. Even customer service told me if they had sent the first notice like the system is supposed to do, this could have all been avoided but they refuse to refund the money! 30 year customer being treated like dirt! I will get my money back and I will close all accounts but not before I make sure everyone knows what a joke this is. The new CEO makes well over seven figures annually which is why they can’t do the right thing for a 30 year customer. They have to pay him one overdraft at a time!

Where to begin! I have two problems with Truist, formally known as SunTrust.

It all started when Truist was still SunTrust. I had been paying a mortage for 2 years out of my SunTrust account. However, the Mortage company began to state that none of the payments had been made. This began in October 2019, there weren't any problems until April of 2020 arrived. The Mortage company began to claim they never received any of the payments sent.

However, the checks had been cashed and showed as cashed in my previous bank statements.

I contacted SunTrust, and asked them to please send me all previous statements so that I could send the copies to the Mortage company verifying canceled checks, before they started the foreclosure process. Days turned into weeks, weeks turned into months and so on. I continued to get the run around, calling them weekly and being promised that my documents would be sent to me within a week.

After a year and a half of not getting a response, and the mortage company claiming that no payments had been made since 2020, they finally started the foreclosure process. I informed Truist, as they had since then taken over SunTrust, and was once again promised that my documents would be sent. I told them the nature of the severity, and that the home was in jeopardy of being foreclosed on. They were well aware of my stand on things, and they were also aware that I have been trying to get this information for over a year now. I was told by Truist that since they took over, they were still trying to sort through things, but they would be diligent on getting what I needed.

During all of this, there was a company in Zimbabwe that had taken over $1300. from my account, without my permission. This happened in September of 2021. I immediately contacted them and informed them of the fraudulent activities on the account. I was told an investigation would be conducted, and that the money would be returned within 30-60 days upon review. The bank then closed out my account, without my knowledge, and never returned any of my money to me. The company that took the money has been known to steal and commit fraud, as I did a quick google search regarding them. Continued calls to Truist and they refuse to provide any updates.

Sadly, Truist never followed through, and the home was foreclosed on, and purchased by another party in February 2022. To this date, I still have not received any of my records from Truist, even though I have continued to contact them over this matter. I cannot rectify, or file suit against the Mortage company, who did receive the payments, because Truist will not supply me with the proof. Also, I never received my $1300 from the fraudulent withdraw. I would NEVER recommend this company to anyone.

I went to Truett's bank for a personal unsecured loan to buy a car it was only $5,900 4 years ago I got a personal unsecured loan for a car never missed a payment I have a credit card the credit card only had $1,200 on it I was making $200 payments sometimes 150 I got my credit card from $1200 to $200 and when I found out I needed extensive dental work I needed to use my credit card again I have no debt the only debt I have is my credit card I have an IRA account so now I'm told I'm being denied alone what do I have to do to prove that I'm good for this money why did you give me a loan 4 years ago for a car under a personal unsecured loan but you won't do it now somebody needs to explain that to me

Do not use Truist for mortgage

They took 1300 dollars for appraisals and then decided to deny the loan because they messed up the paperwork. I started the process in March this year and in July, I was told that the appraisal was wrong and had to get another one. They are not mortgage specialists. Save yourself the headache

And go with a real mortgage broker.

Good Afternoon,

I am in receipt of a check that was drawn from BB&T (60-912/313) check #008577 date 12/29/2016 made payable to my late husband Edward H. Anskis as well as myself, Carolyn G. Anskis in the amount of $151,000 which was drawn from an account held by BB&T and was deposited into a corporation account owned by Mr. Anskis. This check was made payable to Mr. Anskis and myself and shows was endorsed by both of us (I did not endorse this), nor did I ever receive any of these funds. I have a copy of the check and would like to file a claim with BB&T (Truist).

Please reach out to me at your convenience at [protected]. Thank you. I can provide you with any information you need; a copy of the check, a death certificate, letters of Administration, etc.

Sincerely,

Carolyn G. Anskis

[protected]

Starting March 2022, (impacts March/April/May 2022 payments @$1394.00 each month - total $4182.00 missing) when Truist converted the current mortgage account holders information, they changed the account numbers and DID NOT INFORM me this was to change. So starting in March 2022, when my bank ELECTRONICALLY WIRED the money to Truist for my mortgage, as they have done for almost 20years, Truist did not apply those funds to my mortgage account, yet for some reason my bank did not receive the money back. Why they do not have a bank reconciliation process, especially when they have assigned new account numbers to the former Suntrust/BBT customers. Seems like that should be pretty basic business process.

Despite several conversations in July 2022 between my bank, Truist and my self, and despite my bank providing the funds transfer details to Truist, Truist customer service will not listen, nor will they investigate properly to find the funds that my bank has electronically sent to them. They are more concerned with having me complete a load assistance application then they are in listening and actually helping me resolve this issue. My bank (Bank of America) send the money to Truist, just like they have done for the past years - they not received the funds back. Truist needs to do their job and fund the money that was sent to them; and actually work with their customers to resolve this.

When I was a customer with First Virginia Bank, and later when it became BB&T, I never experienced an issue when my debit card was about to expire. I was always issued a new one at least one month before the current card's expiration, and transitioning over to the new card was convenient: one phone call activated the new card.

Not with Truist bank. Not only did I not receive a new card in the mail ahead of time, but I inquired at my local branch as to why. I found out a request needed to be filed, so I filed a request with the teller at that location in June 2022.

A month went by and it was towards the end of the month of July and I still hadn't received a new card in the mail. I went to a different local branch and inquired. The teller told me a request hadn't been filed. I told him to please file one and put a rush on it. He told me I should be receiving it in three business days, and that was the end of the conversation.

My next stop after the bank was to the grocery store. It wasn't until I tried to use my existing card to check out, that the card had been blocked! This is no way to do business! Why inconvenience the customer during the waiting period for a new card by blocking his existing one?! I went back to the Truist branch, quite angry, to inquire. I found out the the teller I spoke with should have told me that the card was being blocked, and that a temporary one should have been issued to me while the new one was pending. I let my discontent be known to everyone in the branch, including the manager. Shame on you, Truist Bank!

Before Truist it was BB&T and for me to Call and Speak with a Branch Rep., on Broad St., Nazareth, Pa 18064, used to be so easy! NOT NOW though! I call that Branch number and get a recording that offers only (3) OPTIONS and NOT one of them is to speak with a LIVE Rep.! Then I call the Main Truist number, and they are also Unable to get me to speak with a live rep. at this Branch!

My wife and I have been with this same Branch for over 33 Years and Never had this STUPID ISSUE before! What a JOKE that One is unable to speak with a LIVE person at my own bank branch! SAD!

Tom

I bank at wells fargo banking officer toled me Truist Bank took over.I title to car would be in 6 to 8 wk. no title. Called again 5 to 6 wk. no title. I got stop by a cop why did I have expired licensed plates. I went to the court house Roxboro NC the bank said I have to still wait wells fargo also truist bank I gave all paper work to the banks getting no help.Husband passed awayJan 21 2022 Ever time I call same story you have to wait. I was late for work had to show cop all the paper work. I do not want to get fired from my job.wells fargo number [protected] 515 Madison Blvd. Roxboro NC Kathy Satterthwaite no email at this time

I've been calling my bank (

E. Atlantic Ave., Pompano Beach all day.

There is no answer and nobody calls back. I also called Main Office

in Charlotte NC. I have made several attempts on different days at both places to talk to someone - No answer and no return call. I am trying to update my phone # and the robot doesn't understand. I am sick and tired of robots.

I am going to have to fly home from my summer home in NH to FL to

update my phone #? This is outrageous!

I have called customer service several times, trying to explain my account, Access 3 Equity line of business. I am responsible for paying this account bill, the account is in my mom name and my name. Jacqueline Davis and Sharon Lockett. My mom is deceased. The house is in my name now, through Bibb county court, I don't understand why this can't be changed to my name only, i sent court documents to Truist in the mail and at the branch. The rep always give me a hard time. They can't give information because it's in my mom name, mom is deceased that's crazy. I also sent her death certificate, why can't her name be removed, i pay this loan now.

On, 7/24/22, I went to two ATM machines to deposit money to cover some auto payments. The machine kept posting a message can’t read my input. I don’t want to be charged an overdraft fee because the machine wasn’t working properly. The representative I spoke will was very rude by cutting me off when I spoke. She had a thick accent. I had to pause and tell her to thoroughly listen so that she could give me the proper instructions for my situation. She wasn’t versed enough in the Truist ATM operations to assist me. I hung up feeling frustrated and not valued. Now I feel I will have to possibly pay for an overdraft that could have been avoided if the ATM machine was working on the weekend correctly.

This is the first time this has happened and I do not understand why? I have had my unemployment paid into my Truist account forever. However, as of today July 22, 2022, the money has not shown up in my account. Truist constantly blames Unemployment and that is not true. Unemployment posted or sent the funds by 8:00a.m. to Truist last night on the 21st. Trust me, if I could put it on a Chime card, I would because this has caused all kinds of drama for me in terms of paying bills.

They ( unemployment) always send the funds the night before and yet it is not in my account at all today. Why is this happening now and it has never happened before? Nothing has changed on my account and they were able to post just fine last Friday.

All day long I have been told to contact the sender by a supervisor and customer service. I did and they confirmed they sent the money which means its Truist fault. Ask me how I know, because the same unemployment benefits were paid on last Friday by 9:00a.m. in the morning. Now they are acting as if I am crazy and they have no alerts or anything. But I am looking at my accoutn with unemployment and they posted my funds. If I could screen shot what I see to them I would.

I am disappointed in their customer service and it has nothing to do with unemployment its them. In addition, other customers are having the same complaint about Truist not releasing their unemployment funds.

Yesterday I had faxed over proof that I have homesteading on my property in ocala. I would like to change how I pay on my mortgage with your bank. Please call me if you need additional information.Our taxes homeowners were so increased I'm not able to live my life in a reasonable manner. Going to food banks not paying bills in full. Politicians should be ashamed of their greedy selves! Judith E Ralston account #[protected]. Keep me informed please. Terrible life happening phone [protected] gmail [protected]@gmail.com

Iam a customer for more that 20 years with few accounts in truist, home loan always with Suntrust and now a new loan with Truist. We want to complaint about customer service in the above branch. I went few times and customer service let you wait even with no customer in their office, takes too much time, didn't put attention to you even to said I will be with you shortly. I went today to do a wire transfer and when we seat in the office of Olga N. MARTINEZ, FIST THING SHE TOLD US HAS TO BE FAST because I need to leave at 11.50am. At this time the wire have not been deducted from my account even I din't know if she sent it to be approved. Bank should teach employees and managers customer service relations even the new manager looks like he din't care.

Thank you

Haydee Perez

[protected]

I requested a auto loan deferment due to financial concerns from the pandemic. I signed paperwork and returned to the bank. They gave me a 90 day deferment and said to call them if I was unable to resume payments at that time. At the end of the 90 days I called and asked about continuing deferment for a little while longer and they stated that due to Covid 19 the deferment could be issued for another 90 days for a total of 180 days but that 180 days was the maximum time that deferment could be issued. Before getting off the phone I asked the representative if I needed anything else and the representative stated no since it would be an extension to the existing deferment. Needless to say the repossessed my vehicle. I called Truist to resolve since someone obviously made a mistake and after speaking with a representative I was asked to send copy of original deferment agreement that I signed (I guess they can't find their own paperwork?) so I emailed over the requested paperwork and proof that it was returned to them months ago. I spoke with a rep later that same day to confirm they received the requested paperwork and explained to the issue. She stated she sent a message to a supervisor to call me within 24-48 hours to get it straightened out. Two days later I call back because I have heard from no one and need my vehicle and the rep tells me that supervisor sent message back that they will not call me and repossession stands because they don't issue deferments for over 90 days. Obviously this is a lie as their website even states the same information that the rep gave me when I extended the deferment so I feel this is a scam because I put such a large down payment on my vehicle. Of course supervisor doesn't want to call me because someone screwed up on their end and they are not telling the truth so its easier just to refuse to return my call rather then coming up with lies to cover their screwup when their website shows that they are not telling the truth. Most dishonest bank I have ever dealt with and rather then trying to fix the issue when they screw up they just refuse to call you back and wait for the next customer to screw over.

One of our major checking accounts is completely missing from all of our accounts (checking and credit cards). Our representatives have not responded to my question as to why it isn't listed and will they fix this. The complaints against Truist, that I have read, are very true. Their online software is lacking in available information, they miss information, and customer service is terrible.

On 7/13/22 my son's car was repossessed by Truist, My son and I called the bank the rep. said it was due to no payments since 01/22 I asked for payment history since 2017 to date all payments are on time, and the explanation was due to merger of two banks sometimes there are glitches in the system yet they would not correct the issue that day, it cost us more than $3000 to get his car back and for sure his credit is ruined. the payment from his bank Capital one was automatic every month. There are many explanations from Truist we will take this issue to the highest court in the land if necessary

I have had a car loan with Truist for a few years now and have always paid on time. This is the second time I was double billed and yet again, to get my money back, they said they will have to MAIL me a check which is 7-10 days after it is approved in 2 days. WTH, even 7-11 can put it back into my account if they overcharge...! Oh, But be late or on a payment plan they dont hesitate to slam you! Ridiculous!