Bank of America
reviews and complaints

California ATM malfunction on 07/19/2023. Customer Service not available.

BOFA phone customer service ends at 11 pm EST. That is no good for their Pacific coast customers. It's only 8 pm here. Ironic that BOFA started out as a California bank, but now they're throwing CA customers under the bus. I wanted to call to report an ATM machine that malfunctioned at ate my card. THERE IS NO WAY TO DO THIS AFTER 8PM!

b of a offered me $300 to open a checking account with them and now they couldn't pay me enough to keep the account open. First off, it took over 45 minutes just to withdraw cash from my account inside the bank. They claimed that because it was a new account, everything had to be verified. Okay, understandable but when I tried to deposit my paycheck in the ATM, the message told me that the funds would not be available for 5 days! What?

My auto loan is with b of a and is automatically paid through my chase account on the 20th of each month. I made the payment early last month because my registration was due at the end of the month. I called both B of A and chase bank to stop the automatic payment on the 20th but of course the payment still went through. This left my chase account overdrawn and nsf fees were also charged so I had no choice but to cover the cost. B of A claimed they would refund the payment with a paper check that would go out the same day (06/20) and would take 7-10 days to receive it ( the $ was taken out electronically so why couldn't it be refunded the same way?). On 07/07 (17 days later!) I still hadn't received the refund check. b of a said it was just issued that day on 07/07 and it would take an additional 7-10 days to receive it. It has now been over a month that I've been without the $350. This bank is archaic! Who writes paper checks in this day and age? The post office takes only 1-3 days to process our mail so they have absolutely no excuse for holding my money for so long! As soon as I receive the refund check (sometime this year?) I will definitely close this account. No wonder they're paying people to bank with them!

I was a Bank of America customer for over 5 years recently I was the victim of identity theft , my home was burglarized and a rogue employee was using my debit card without authorization. Each claim was resolved in my favor for they were legitimate claims. Bank of America did not lose any money except they provided a service in which they are paid for. The last claim I had they refused to issue the temporary credit within 10 days instead they took 30 days returned my money and closed my account. I have no ability to give dates time or amounts because they canceled my online access. They had had no just cause for closing my account Are they that Lazy ? Or is it They consider a consumer high risk because they make BOA customers do their job?

I hav had issues for many months not geting through the phone system. It gets your information wrong, than says I can't get it! Can't get it and hangs up. I tried another phone the same thing.

It's annoying and infurating. Evrytime I call I can't get a rep.

I'm a long tme, discussed with bank of america lack of customer sevice.

I tried the corperate number same issues.

This has oresisted for months and months. Sometimes I an transfred all of over the place, only to be back into the infurating automated system.

It has been since 2020 that I have filed my 20,000 claim with Bank of America and I have been waiting ever since e then for a decision. I have sent in every piece of paperwork they've needed. Last week it was discovered that y claim was initially filed wrong by the claims department and was refiled correcty. As well as escalations put in several times for being past the 45 day mark of investgation. So they filed my claim wrong in 2020, and it's been pending since then. Which I believe 3 years is well passed the 45 day mark of claims being processed.

On June 27th my credit card was nullified because of a perceived fraud.It is now July 3rd and I have not yet received a replacement card.I have companies on autopay calling me because the previous card is the one they were using.Why does it take more than a week to send me a replacement card?This is very unsatisfactory.This occurred in my home in San Clemente California.

Impossible to set up account. Set up on line. Could not fund the account with a BoA personal account. Online account access was blocked. Start up documents were not sent to correct address. Can not fund the account from my personal account. Was instructed to go to local BoA to get signiture card. They did that but told me to call BoA to do the transfer. I did that but they could not do the transfer.

Well I was supposed to have gotten a card but I never received it and I called bank of america to ask why I haven't received a card they tell me that the card that was shipped out was received and activated so I told them I never received one and so they send me one I received it then activated it but there was no fund on the card so I was told to file a claim and I did o started the claim back in 03/15/20-8/21/21' and they denied me so I called again tjey said that they can reopen the claim and for me to do a police report and write a letter which I did they told me to fax it along with photo id wich idi and they said to keep checking bavk every 2week if I havent heard anything so I called after two week and they say I never send them anything so I send it again they had me send it 4 different time claiming they never received it so up until this day there telling me they have no claims on file and they couldnt help me I never recieved my fund but 5,000 dollers when I was gunna get 21,765.87

Went to b of a this morning waited to cash a 6.06 check when I got to the window she did all kinds of things on her computer then tellsme I have to deposit it there is 33.0000 in that account and I got very mouthey and walked out we have over 150.0000 in your bank and I am not sure we are going to keep it in your bank or not who makes your rules a bank that does not cash checks! Go figure

Four months ago from today I have been waiting for my claim to be resolved,mind u they approved my claim May12,2023 and then went back to investigate,,I was refused temporary credit and was never aware of it either I did research to find out..Every time I call there's no update so I'm going to sue I've been given false information from supervisor as well I just want what was took from me

I've been banking with Bank of America for quite some time now and I have to say, I am not pleased with their service. Recently, I had an issue with my state disability account being frozen and I have been unable to access my funds. I have been receiving state disability for about a year now due to having two major back surgeries. I have worked hard for over 20 years, so I have money in my account.

Last Friday morning, I discovered that my account was frozen. I immediately called EDD Bank of America and they gave me a number to speak to the sponsor, which is state disability. Instead of calling, I decided to go down to the building to inform them that I have been locked out of my account and that I have money there. However, they said they saw no error on their end. I was also told that when I call EDD state disability, it was information that needed to be provided to see if I was eligible for eligibility.

I went to the sponsor state disability and they saw no issue. I also informed state disability that my account has been frozen and more money was released into my account on Friday, but no money was available on Saturday or Sunday. On Monday, I went back to state disability and sat outside in the rain for five hours before I was seen. Today is Tuesday and still no money. I was told by state disability/sponsor that they are going to mail my checks to me, but what I am concerned about is why is my bank account with Bank of America frozen.

When I call EDD Bank of America to ask them to explain what the issue is, no one knows. The system only tells them one thing. The bad thing about this whole thing is the bank account is frozen with my money there and I cannot pay my bills. No one can explain to me what happened. Due to this issue, I have overdraft fees and late fees. No one is communicating with me and I feel lost with this issue. Bank of America has failed me and I feel the soul state disability has done me wrong. I have worked 20+ years in my field and no one is saying anything to me other than I have to wait till the issue is resolved.

I am considering getting an attorney to help me with this problem. I am frustrated and feel like I am not being heard. I would appreciate it if someone could call me to help me resolve this issue.

So, I had a pretty bad experience with Bank of America. My wallet was stolen and I reported it right away, but when I tried to get credit, it was denied. I read some reviews and it seems like this is a common issue. I decided to appeal and was told that I would be contacted and that the credit wouldn't go through until the appeal was decided. That was on the 24th.

Then, I got laid off due to the national disaster that we're all dealing with. You know, the one that Bank of America is supposedly helping out with by deferring mortgages and stuff? Yeah, that one. I have five sons and today I found out that my appeal had been denied without any warning or contact from the bank. They knowingly threw my account into the red by reversing the credit, even though they knew there wasn't enough money in there.

I admit that I screwed up by forgetting my pin, but I said that I would take it as a lesson learned. However, Bank of America told me that there was nothing they could do and took my last check. They didn't even bother to do any investigative work and just acted like they were doing me a favor by reversing some overdraft fees. If they had done their due diligence, those fees wouldn't have occurred in the first place.

When I called to try to resolve the issue, I was on hold for almost two hours before being told that there was nothing they could do. It's beyond frustrating that they would take my last check and not even try to help me out.

I'm going to make sure that everyone knows about this terrible experience. I'm going to leave reviews on Google, Facebook, Yahoo, Instagram, and even Twitter. I want to warn others about the kind of disgusting business practices that Bank of America condones. My family is already closing all of our accounts with them and I'm going to make sure that they lose out on future interest as well.

Now, I have to figure out how to feed my five boys on just $100. Thanks for nothing, Bank of America. This whole situation was already hard enough without them making it worse.

BOA, or Bank of America, is a bank that has been issuing loans under the PPP CARES act. However, they have only offered partial forgiveness to their customers. This has caused many customers to be left with a large amount of debt that they cannot afford to pay back. The loans under the SBA were granted when they matched your payroll and filed taxes. BOA has failed to issue full forgiveness to thousands of their own customers, and is timing out the option to have them be forgiven. They are only offering about 60% forgiveness according to the SBA.

The SBA offered a direct forgiveness portal, which BOA will not opt into so their own customers can get the loans forgiven in full. This is not legal, and they are targeting the loan recipients trying to force them to repay the loans taken out in good faith. Forbes did an article on this and despite SBA saying billions of dollars are left to be forgiven, BOA is billing themselves for hours and stalling loan forgiveness. Many loans come due in October 2021, and the loans need to be approved for forgiveness before then.

Megan Scholz, VP in NC, has removed my loan from forgiveness for being mad at my right to seek full forgiveness. This is not legal. They have traumatized 50 states of people that are holding on to their businesses by a thread. BOA cannot do this and despite hours of efforts, their greed and overbilling, plus 1% interest they are trying to earn on unforgiven balances is taking priority over the right of the borrowers. 99% of loan borrowers used the loans to stay afloat. They are targeting these people to scam them out of being able to survive and owing back money that was told to be forgiven.

My loan was on its way to forgiveness, and Megan Scholz withdrew the application (not legal) and then wrote me that my forgiveness amount was "0". This has to be stopped and fixed, there are thousands of business owners suffering the same fate. Forbes article here. I ache for myself and other innocent businesses, trying to provide retail services to the public, and being targeted during a crisis, by the bank.

Me and my wife are just like any other hardworking folks out there. We ain't rich, but we value every penny we earn. So, when we got our tax return this year, we were over the moon. My wife has been with Bank of America for about 7 years now. She always said she trusted them, but that all changed on February 7th, 2022.

My wife got her Connecticut state return within 5 days of filing her taxes on TurboTax. The DRS sent her a paper check in the mail, and she used the Bank of America app to deposit it. She took a picture of the front and back of the check and was told it would be deposited into her account within two business days.

Two days later, we saw that the check had been deposited into her account, but then the next transaction on her statement said that her check wasn't valid and the money was withdrawn from her account. My wife panicked, thinking someone was stealing her money. With all the scams going on nowadays, who could blame her?

We went to Bank of America to sort it out, but they couldn't do anything for us. Their customer service was terrible, and they were all incompetent. They told us that my wife had to get in touch with the IRS to have them reissue her a state return check of the same amount. As if that would be possible!

Because of Bank of America's mistake, my wife has to wait at least 2 months before she can get her state return. It's a real shame that a big bank like Bank of America can't get their act together and provide better customer service. We won't be banking with them anymore.

This bank is really something else. I had an issue with my credit card and let me tell you, it was a nightmare trying to get it resolved. The online system for filing a dispute is a joke. You can't even explain your problem properly because you're limited to only 150 characters. And forget about including any supporting documents, that's just not an option. So I had to call and wait on hold for what felt like forever, only to be told that the representative had the same limited system to work with. I called two more times over the next few days and still nothing was resolved. I had to repeat myself over and over again and got nowhere. Now I have to wait up to a month for the credit card company to respond to BOA before I can even give more details about my case. And get this, I can't even contact the credit card company directly. I have to mail or fax supporting documentation if they ever request it. It's like we're living in the stone age or something. It's all just too much to deal with, especially when I'm already dealing with another ridiculous company.

To make matters worse, my original issue was with Costco.com. They delivered a shattered TV and have been refusing to pick it up for three weeks now. They keep saying they'll come out but never do and won't give me a time or date. They're holding my money hostage and I can only expect three chances for pickup. It's been a nightmare having to be home all the time in case they show up. And now I have to deal with BOA's incompetence on top of it all.

Honestly, this bank just wants you to go away. And that's exactly what I plan on doing. I won't be using this credit card or bank anymore.

I recently visited the Bank of America website to sign up for a new bank account. They offered to deposit $100 into my account to help me get started, which was a nice gesture. However, I was unable to open the account because I am currently in a physical rehab center and cannot go to a local branch to verify my ID. Despite explaining my situation, the bank was not willing to make any exceptions.

To make matters worse, they sent me a check for the $100 deposit, but I am unable to cash it because I cannot get to a local bank. I asked a friend to deposit it into his checking account, but the bank would not allow it because it was not his check. I am at a loss for what to do, and it seems like the bank does not care about my situation.

I wrote a review and sent a message to their main office, but I have not heard anything back. It is frustrating that they do not seem to care about their customers. In my opinion, Bank of America needs to make some changes to their policies and regulations. They should take a look at their website and make it clear that customers may need to go to a local branch to verify their ID.

It would be helpful if they allowed customers to scan or take a picture of their ID and send it through their website. This would be especially beneficial for people like me who are unable to travel to a local branch. It is disappointing that the bank seems to be stuck in the past and not willing to adapt to modern technology.

Overall, I am disappointed with my experience with Bank of America. They need to be more understanding and accommodating to their customers, especially those who are in difficult situations. I hope that they will take my feedback into consideration and make some changes to improve their services.

I recently had an experience with Bank of America that left me feeling frustrated and disappointed. My family and I had made an appointment to close out an account that was in a Trust, as trustees. However, when we arrived for our appointment, we quickly realized that no one had done any prep work for us. The associate we were working with needed help from his manager, and that's when we met Stacy, who was very snarky and rude.

Stacy and the associate disappeared into a closed-door office for over two hours, leaving us waiting with no communication or explanation. When I told Stacy that I needed to leave soon, she became extremely angry and blamed me for the delay. It was a frustrating experience, and I felt like we were being treated poorly.

Eventually, after over three hours, we were able to complete the paperwork and close out the account. However, a few months later, we had another issue when we went to another branch to cash a check. The bank had misspelled one of the names on the check, and it took a lot of effort to get it corrected. The first woman we spoke to was rude and unhelpful, but thankfully, we eventually found someone who was kind and understanding.

Overall, my experience with Bank of America was not a positive one. While there were a few helpful employees, the majority of our interactions were frustrating and unprofessional. I would not recommend banking with Bank of America, as my experience left me feeling disappointed and frustrated.

I recently visited the Bank of America branch located on Boylston street in Boston, and I must say that my experience was not a pleasant one. I had deposited a check, but unfortunately, it got stuck in the ATM. I noticed an employee helping a Latin American woman, and I waited patiently for her to finish so that I could explain my situation. When I finally got the chance to speak to her, she was dismissive and rude.

I asked her if she could assist me, but she replied in a nasty tone that she did not know how to use the machine and that I would have to contact someone outside the branch. I was surprised by her response and explained that the ATM was prompting me to go back and enter the transaction amount, but I could not find where to do so. However, she continued to ignore me and moved on to an Asian customer who had just walked in.

I felt like she was discriminating against me because of my race, and I decided to speak up for myself. I told her that I had a check worth thousands of dollars stuck in the ATM and that she needed to either assist me or call a manager. She argued that she did not know how to use the machine, but I stood my ground.

Finally, she came over and pressed a few buttons, and it turned out that she did know how to use the machine. I was frustrated by her lack of professionalism and asked to speak with her manager. To my surprise, I learned that she was the branch manager. I left the bank feeling disrespected and undervalued.

I believe that Bank of America needs to address the issue of systematic racism among its employees. No one should be discriminated against because of their race, and it is unacceptable for a branch manager to treat a customer in such a manner. I am sharing my story publicly because I hope that people will start speaking up about their experiences. I do not want anyone else to go through what I went through.

Have you ever received a personal check as a gift for your child's birthday? As a mother of four children, I have received quite a few personal checks as gifts for my kids over the past 20 years. I have always deposited or cashed the checks in my BOA checking account without any issues. However, on August 4th, 2022, I encountered a problem when I went to deposit a personal check received by my 11-year-old as a birthday gift. In just a couple of days, the check was debited by BOA for no apparent reason.

After calling the Customer Service, I was kindly advised that I cannot deposit third party checks, including my own kids, due to the bank's policy. This policy has been consistently enforced for the past 20 years. When I asked how to fix the issue, I was given two solutions. The first solution was to ask the gift giver to consider a different form of gift. The other option was to ask the gift giver for a replacement check. However, the initial check cannot be returned due to the policy. Once we receive the replacement check, a proper bank account has to be set up to reflect the kids' names on it. After that is done, we would be permitted to cash or deposit the replacement check.

Imagine having 10 kids and all of them happen to receive personal checks together as holiday gifts or separately throughout the year as birthday gifts. It would be quite a hassle to go through this process every time.

I have been with BOA for the past 26 years, and all of a sudden, those vigilant and policy-enforcing people decided to confiscate my child's birthday gift. However, they greatly value me as a customer. No explanation or reasoning offered by me would be considered. The policy is more important than the client.

The only solution to the problem is addressing the gift giver and politely explaining that due to their ignorance and my incompetence, another check will be needed, or another type of gift should be considered for my completely helpless and devastated kid. But what if the gift giver is no longer among us?

I will make sure that everyone within my reach knows about BOA's ignorant, unhelpful, and unfriendly CSD and how ineffective and twisted the explanation/policy actually is. It is frustrating to encounter such a problem, especially when you have been a loyal customer for so many years.