Digital River
Reviews and Complaints

Im one of the CSRs in Digital River, please be advised that Digital River no longer supports customer service of since 2006, if you want to get their number feel free to call our general pool department and they will provide with the correct number to call to. And just for clarification, in digital river, we never ever accept Wire Transfer except for small companies such as herbal products and medicines, but for Symantec, never have I heard of an email being sent to the customer to pay through Wire transfer, if ever you did received one and since you have an order number, just cancel that order and order from Symantec ( which is the publisher of Norton Anti-Virus). And also one more thing, Digital River is not a 3rd party reseller of any companies or manufacturers that we support (almost 44, 000 different companies) all of them are just paying us to take orders from the customer and then the only thing that we do is to forward that orders to their database and they the one whos gonna process the transaction. The only main responsibility that we do with these transaction is to make sure that the customer's received the product. If not, we can just go ahead and send a notification to the vendor and request for a resend or reshipment. WE ARE NOT THE ONE WHOs SETTING THE RULES ON OUR END. WE ARE JUST FOLLOWING A CERTAIN POLICY THAT OUR CLIENTS SETS FOR US! IF ONLY WE HAVE EVERY TOOLS THAT WE CAN USE TO GRANT ALL YOUR REQUEST, WE WILL BE MORE THAN GLAD TO DO IT FOR YOU! WE ARE ALSO HUMAN BEINGS WHO UNDERSTANDS HOW IT FEELS IF WE ARE THE ONE ON YOUR END. JUST TRY TO IMAGINE YOU ARE THE ONE IN MY SHOES! CUSTOMER SCREAMED AT YOU, CURSED YOU, AND TREATHENS YOU BUT YOU CANNOT DO IT FOR HIM/HER BECAUSE ITS EITHER IT IS ALSO THEIR FAULT, ARROGANCE, STUPIDITY OR THE POLICY OF THE VENDORS THAT YOU MUST FOLLOW OR ELSE YOU'LL YOUR JOB! HOWEVER WHOS READING THIS, IF YOU ARE A HUMAN BEING, I HOPE YOU COMPLETELY UNDERSTAND THE THOUGHT OF THIS COMMENTS!

Had the same experience on my paypal account. I registered a complaint with paypal, changed my password and got new bank card numbers. mark.williams70@aol.com 4/25/19

Three years ago, I was using a friend's computer.he need a virus software renewal from Avast, parent company is Digital River.He was broke, so I paid for it using my paypal account, A year later he was in the same state of funds, so I agreed to do it again.Now I have since moved away and also bought my own computer.This year I get the an email saying DR had pounced on my Paypal account for 53.11.Knowing full well that I did not have the money, I contacted DR and spoke with a rep and she said everything was stopped and I would not be charged that amount. Guess what happened, they went ahead and hit paypal up for that sum, in turn paypal ended up over drafting my account and now the bank charges me additional 30 dollars.I then called DR back and found that they are too lazy to look up zip codes for a very small New England town(one zip code).And was given a consumer complaint site to file a complaint against Avast.I did that.Before I intially called DR, I also put a complaint in with paypal(STILL pending) paypal sent an email to them, they have not even moved.I also sent a message to Avast at Face Book, did I receive a response: It would be easy to see that I am at a different ISP address using a totally different computer.I do a friend a favor and Avast instantly assumed I would continue to pat for a service I do not have installed in my computer, I am presently using Norton 360. All I would really want is the 53.11 owed to me. My order number is:[protected]

My bank statement reported 12/31/2015 deduction of $39.99 by Pay Pal for INST XFER DR INC USD whom I had no knowledge of. I requested my bank to identify who DR INC USD was. They were unable to provide any further information than what I already had. I contacted Pay Pal by internet and left request to identify DR INC USD and received message they will respond in 24 hours no response was received until I received my Pay Pal statement 12 days later which identified the money was sent to DigitalRiver US Inc whom I have no knowledge of at this time. I will put stop any payments to this company by bank and request Pay Pal to return my $39.99

I got charged by these people and I have no idea for why. I did not purchase anything from them. I'm calling these people scammer!

This company is accociated with Trend Micro internet security if it helps anybody.
I am set for auto renewal through my credit card but somehow it went to pay pal.
Nice of them to tell someone they outsourced to another company. i already disputed this with paypal. Not sure if the credit card was charged as well as the bank draft. that's my next project.

Same here, they charged my paypal account $76.81, I just filed dispute with paypal and I guess tomorrow with my bank as well. Very bad timing...guess I have to choose to pay the electric bill or no Xmas present for the kids? Heat comes first, Thanks digital river ###, we were already on a TIGHT BUDGET DUE TO LACK OF PAYCHECK (layoff)! No way I bought anything extra right now.

Who are these people & what do they sell? Why are they still around doing this unauthorized charging to everyone PayPal acct? I cant afford this Bull@#$% right now. It is low 30's overnight & now I get to have my electricity turned off! Thanks a ^&*(*&^%$$#@$%^^&* bunch!

wow... i needed to get my credit card company to flight for me to get my $44.98 back...now i know to check a company out first on google .com before i buy from them any more... but never will i buy from dital river ink again...good luck to any one that does...

Sounds like a Premiere Trial was signed up for. When it comes to Smith Micro's Premiere Trials, if you do not contact them before the 30 days is up then the charge is placed. It states it in the disclaimer when signing up for the trial. Though, if you contact Smith Micro Software directly by going to:

www.smithmicro.com/support

You can create a new incident and provide them with some basic information to look up your trial order, they can refund you no problem.

I just did my annual accounting of PayPal, (2010-current) and found that, Digital River US Inc., on Sept. 18, 2010, charged me $276.35. And I have been charged for something that I did not purchase. I don't know this company. I would be grateful for a refund.
Did anyone that got scammed, receive any money back?
Rainbowsally (Vancouver, BC)

Did anyone else recently order from www.vistaprint.com? I ordered business cards from them this week and they are the only company I used out of the ordinary transactions this week.

Does anyone know how the company is getting our card info? I found their public relations email address and will post it below. Maybe all that have complaints can flood their system...

publicrelations@digitalriver.com

I need a contact number too, as the Amex Card people have given us a few numbers to try and speak to someone from Digital River and I can't get through on any of them. I think we will have to cancel our card so no further withdrawal's can be made, [censor].

i have the same problem. Can you guys provide me with the number?
my charges was DIGITAL RIVER LUXEMBURG LUX $ 88.89 . two of them, 1 min apart.

same with me today. as a former Mcafee virus tool user, i recognized the name as the billing co. for them. I called the company (after reporting the duplicate charges of 76.95 to my bank!) and they said they had no account info on me and that it was not mcafee who charged me. I think it may have been a former employee with info...anyone else here use mcafee virus removal tool in the past?

The same thing happened to my wife. Last week we received two charges on her bank card. One for $208 and the other for just over $100. Another was said to have been attempted but the bank froze the card by that time. We are now working with the bank to reclaim the money. Haven't tried calling digital river in luxemburg but now that I see others are having this problem we are going to give them a call. Baucan3 has there been any positive developments or progress on resolving this?

I was charged for something I have no idea what it is. Please fix it now. It was my walmart money card. I need it back to pay my bills

There is an unauthorised amount on my credit card of 490 ZAR. The amount corresponds with the amount for a legitimate purchase from Regnow for software. I bought nothing through or from DIGITAL RIVER INT LUXEMBOURG

What is this. Same issue aed 113, 30 deducted from my account how can rereturn this amount.

Just now (05.04.2014) got the same problem! Digital River charge my debit card 32, 99 euro! Indeed nobody investigate this evident fraud? Its time to make...

I have two unauthorized charges of $93.89 that were initiated on 01/04/2010 at about 0030. Evidently I am not the only one that has had this happen. I see that Digital Int Luxembourg has affiliationwith amazon. Amazon is a company that I have trusted to make purchases...not anymore. I made a purchase on amazon a couple weeks ago. I am wondering if this is where they stole my information.

This bogus company charge my debit card $1779. I haven't used this card much lately, so i don't know how it was being charged so much. Now I am dealing with the bank to get this back. I hope I caught it in time.

I had an unauthorized charge to my credit card in the amount of €75, 99 (EUR) on 18.09.2010 through this company. I have seen another complaint regarding the same problem with this company. This is unacceptable behavior from a business!. This cannot continue happening, someone needs to investigate this company for committing fraud, please block this company of frauds, and refund my money!.

Digital River Int debited Rs. 5892.20 from my credit card...dont know what to do and how to get mymoney back but anyways need to sort out this as i have very lower limitinmy card...help me please!

Digital River Int debited Rs. 5960.35 from my account ! How to get my money back ? help me out...

There are two charges from this company on my card that I did not authorize both are for $273.00 I had to close my card and now I have to wait 3-5 business days to get a new one

This company is located in Hong Kong. NS7.SINOHOSTING.NET 202.146.219.22 Hong Kong . The list their address as: Neuber Software GmbH, Postfach 110525, Halle, DE 06019 . Postfach is German for P.O.Box. ... Neuber is Ancient German, I have seen their name used in promoting or endorsing malware, spyware and viruses. I do not trust them and this regnow affiliation to payment site appears suspicious. I saw their name side-by-side with Digital River which is a legitimate online payment site.

RegNow is a garbage company. I ordered software from them and had nothing but problems. They do not support the products they sell and good luck getting any support from the program developers. I had a problem and just kept getting the run around. And don't think if you use paypal you are safe, paypal told me they only deal with delivery of an item, so they are no assistance either. Obviously if you download the software, it was delivered. The fact that it doesn't work and you were ripped off, paypal doesn't care. DO NOT BUY FROM THIS COMPANY!

Just copied from the regnow Digital River website:

"to become a member of the world's leading software-specific affiliate program. It's fast, it's easy, and it's your ticket to making money!

We've amassed the largest selection of software titles available anywhere on the Planet. Combined with a robust set of Sales Tools and our new Affiliate Rewards Program, earning serious cash has never been so easy.

Here is why you need to join the RegNow Affiliate Program today!"

I get it... your a member. Congratulations. Good luck with that maneuver.

Nonsense. I am not mixing complaints. 100% reliability?! No company on Earth can honestly assure such a preposterous claim. I bet they are glad you are not their CEO -- that remark would have sunk their stock to rock bottom. And, just so you know, Wikipedia (which you cited) is an opensource reference, which means its validity is mute. I don't even know who neuber is, and really don't care to know.

If DR is so very wonderful, as you say, then why are there so many complaints logged about them? Moreover, if so many "shareware authors" use DR, then that indicates that DR (and perhaps avast) are definitely companies to watch very closely.

BTW, I am STILL getting a massive run-around from avast about their "sales-end, " DR. But thanks for the idea: I'll be sure to also post my complaints about DR specifically under their (new and seemingly ever-changing) company name.

regnow, Digital River are resellers of thousand of software products. Almost all shareware authors use their service. 98% reliable. See http://en.wikipedia.org/wiki/Digital_River

neuber.com are a shareware author which use these reseller services. 100% reliable. See http://en.wikipedia.org/wiki/Neuber_Software_GmbH

Do not mix complains about DR, Avast, regNow with neuber.com.

These Digital River/ Avast! "element 5" people... (I have noted the numerous posts about Avast!4/Digital River. These are almost certainly the very same people. They are changing their name as product promotions come along.) I hold a copy of my invoice, and keep it saved in Google Docs, but the activation key code (which they zipped up it can't be viewed!) does not register the product (avast! Internet Security 5). When I went to the DRe5 website to complain, their system asked me to enter my email address and the last 5 digits of the credit card. I did this, and their system tells me there was no such order! I have the invoice! Invoice for order # [protected] dated 31-MAY-2010. Now, when I tried to get help from the so-called avast forum, the problem got even worse: I had to register for the forum, which requires my email address, a user name, and a password creation. I did all that, and, guess what, when I try to actually sign in, it asks me if I "forgot" my password and gives me the option to receive "another" reactivation through email. It keeps doing this over and over again. I have about five "account activation" emails in by in box. They are apparently useless, at least to me. I can't even call up a "reminder" for the password, as their system suggests, because it never offered me an opportunity to make or respond to one in the first place! The fact is, I did NOT forget my password. Now I suspect that someone besides me (hopefully just these DR element idiots) who reset my password, has access to the avast!WEBforum from MY email account. I tried to create a new avast!Webforum account, but of course I cannot use a different user name because, "someone else with that email address already is a member." There is no way I am supplying these people with another email address. My avast! Internet Security 5.0 is still not registered (not to me, anyway) according to my copy of the software. Frankly, I can't tell whether it's these DR element 5 people or avast! who is to blame. Probably both.
I should add... whenever I do manage to log a complaint here, avst/dr locks up my system, and announces "virus database has been updated!" Interesting. I also want to say that this is not about "waiting." The invoice they sent to me was postdated by one day. (I actually ordered the product on the 30th.) Why they do that kind of thing is a mystery. I was indeed informed that my order could take up to 24 hours to process, however they did, in fact, go ahead the next day, on the 31st, and send me an alleged activation key (zipped up and inoperable, of course). After my installed software said that my upgrade was accepted, I could still not log on to the so-called forum. They (whoever “they” are) obviously want me to keep buying the product over and over again. I guess they are now going to try and claim that their computer systems needed time to adjust. I wonder if my "forgotten" password works now? Something is seriously wrong with these people.

I am having a similar problem with these DR element 5 people. I hold a copy of the invoice, and keep it saved in Google Docs, but the activation keycode (which they zip up so you can't view it!) does not register the prouct (avast! Internet Security 5). When i went to their website to complain, their system asked me to enter my email address and the last 5 digits of the credit card. I did this, and it tells me there was no such order! I have the stinking invoice! Now, when I try to get help fom the avast forum, the problem gets even worse: I had to register for the forum, which requires my email address, a user name, and a password creation. I did that, and, guess what, when I try to actually signin, it asks me if I "forgot" my password and gives me the option to recieve "another" reactivtion through email. Well, I can't call up a "reminder" for the password as they suggest because they never offered me an opportunity to make one in the first place! The fact is, I did NOT forget the password. Now someone else (hopefully just these DR element idiots) who reset my password, has access to the avast!WEBforum. I tried to create a new account, but I cannot use a different user name because, "someone else with that email address already is a member." My avast! Internet Security 5.0 is still not registered (to me, anyway). Franky, I can't tell if it is DR element 5 or avast! who is to blame. Probably both.

Hi Since this is the end of Dec, 09 this may be taken care of. But if not, since you paid with paypal, you can log in, go to dispute center and enter the number of the sale.
Open all transaction tab, right side near the top.
After filing, the vendor usually settles within a day, sometimes minutes. It is the only way to pay for me, speeds up non response problems due to out of stock items, small staff problems and just poor customer service.
It is part of the PayPal service package, might as well use it all.

regnow, Digital River and neuber.com are very trustworthy. See McAfee Siteadvisor: http://www.siteadvisor.com/sites/neuber.com/summary/ . I suggest: Read the email from A. & M. Neuber Software GmbH again, and you find the unlock code ;-) If you have any problems to read the email, just go to the contact page of neuber.com or regnow.com.

A happy customer of Security Task Manager :-)

So what do guys (n gals) do? Let it lie?
Is that how they make money out of this?

Digital River offers a student version of Windows 7 for $30. I provided my .edu address, was approved by them, entered all of my personal data, valid credit card - got all the way to the last submit button - then was DENIED. "Cannot complete this transaction". Their tech support is canned responses saying to "try again" or "order cannnot be completed". Tried three valid credit cards - still no go. Very frustrating company - don't take extensive personal data from your customers, then deny them after approving them. They have all of my sensitive data - I have nothing in return...I also have lost faith in Microsoft that they are using such a schlocky partner.

I never made a purchase from this place somebody identy theft me and used all I had on my card $154.91 they told me today 9/15/09 that if digital river never took it off my card by9/15/09 that my money would be put back on my card after midnight of9/16/09 but I have checked and it is not on my card I thought your commercials said if stolen or lost we would be reimburst. I live on a fixed income and that was all the money I had in the world, is there anyway we can find out who would do something like this?I have no idea what I am going to do?! PLEASE HELP ME!?

I have been trying to purchase Endnote X2 for Mac for over a month. My first delivery arrived within 14 days of my original order. Instead of Endnote it contained Studio MovieBoard. As per their directions I reported the error via their website. When I entered my credit card details Digital River informed me that I had placed an order for Norton AntiVirus! Eventually I was issued with a return authorization for Movieboard and told that Endnote had been re-sent. When the new package arrived it contained --- Studio MovieBoard.

I bank on line and have for 7 years and buy on line all the time, but when I went on to check my bank account
(which I do daily with my first cup of coffee) and found 2 charges for a little over $500 to Digital River. I have never even heard of this company, but I tried to find a phone number. I still have not found a number that works for them. If anyone has a good number for them I would appreciate getting it. We are on our way to the bank first thinf this morning to file a fraud report and a police report. Thanks so much.

Frankie Nichols
bauxitemim8@aol.com

I got an email about purchasing Microsoft office 2017 for 99.99. I went to place the order and on the confirmation screen my grand total was 109.98 but after I pressed proceed to authorize the charge changed to 214.97. I called that number at the bottom of thier page and reached customer service after holding for an hour just to be shipped around. They did nothing for me at all and I had to conact my bank. The sad part is this is Easter Weekend and I had allocated that 109.00 and nothing more. My bank stated that they would help me, but I had to wait until the charge actually posted ( it was still pending). Now I am out 214.97 and that extra hundred dollars was to buy my children cloths for Church on Sunday. This was a very bad experience and I will never use or refer them again!

Hello Digital River Im try to reach you but is very dificulty. The problem in that I bought an AV Take software and the serial # that you gave cant get connection your server because your server is allways out or off. whats is the problem, I need to work and Im lossing money at this moment.

--
Thanks,
Javier Linares

I have a number for their US headquarters, it is [protected]. I have 3 pending charges on my debit card and am waiting to file a claim if they complete tomorrow.

I got charged on my associated bank master card for unauthorized charges.

not pleased about being charged for an unauthorized charged

Was not pleased about having a unauthorized charge

Digital River is not a 3rd party reseller of any companies or manufacturers that we support (almost 44, 000 different companies) all of them are just paying us to take orders from the customer and then the only thing that we do is to forward that orders to their database and they the one whos gonna process the transaction. The only main responsibility that we do with these transaction is to make sure that the customer's received the product. If not, we can just go ahead and send a notification to the vendor and request for a resend or reshipment. WE ARE NOT THE ONE WHOs SETTING THE RULES ON OUR END. WE ARE JUST FOLLOWING A CERTAIN POLICY THAT OUR CLIENTS SETS FOR US! IF ONLY WE HAVE EVERY TOOLS THAT WE CAN USE TO GRANT ALL YOUR REQUEST, WE WILL BE MORE THAN GLAD TO DO IT FOR YOU! WE ARE ALSO HUMAN BEINGS WHO UNDERSTANDS HOW IT FEELS IF WE ARE THE ONE ON YOUR END. JUST TRY TO IMAGINE YOU ARE THE ONE IN MY SHOES! CUSTOMER SCREAMED AT YOU, CURSED YOU, AND TREATHENS YOU BUT YOU CANNOT DO IT FOR HIM/HER BECAUSE ITS EITHER IT IS ALSO THEIR FAULT, ARROGANCE, STUPIDITY OR THE POLICY OF THE VENDORS THAT WE MUST FOLLOW OR ELSE YOU'LL LOSE YOUR JOB! HOWEVER WHOS READING THIS, IF YOU ARE A HUMAN BEING, I HOPE YOU COMPLETELY UNDERSTAND THE THOUGHT OF THIS COMMENTS!

I was charged $35.95 on my debit card on 02/25/09 and I did not authorize this charge.

On July 10, 10 at DRI*DIGITAL RIVER - CE, $257.98 was charged to your Capital One® MASTERCARD PLATINUM account.
I never made any charges to my credit card. This is a fraudulent transaction.

this is happening to everyone but i was able to dig up these numbers for digital river. their ireland office [protected] where most of the charges seem to be originating from and then their stateside number [protected].

I just discovered three fraudlent charges on my account from the same place. I couldn't get ahold of them either. I had to look up their DNS Name Search and the number was [protected]. I must warn you that they weren't much help though, they said they would reverse but did not speak english clearly and could not find some of the charges. There is something seriously wrong with this place. They gave websites I have never heard of. In addition they tried to tell me one of the charges was for tax, but why would it be charged seperately and that would be over an 8 % tax. They also tried to say it was from transmicro.com for internet security?!

Are you from MN as well? We should contact someone about this! Let me know what you find out! I hope you already have it figured out as this is a week later.