Norton
Reviews and Complaints

Buyer Beware! Do not subscribe to this service. Once you subscribe, they make it virtually impossible to cancel. The 1st year I subscribed, I was getting more than annoyed with their current pop-ups saying your computer has a problem. Give us some more money and we will get rid of it. I turned off the auto-renewal option and they turned it back on without my consent. In June of 2023, they then charged my credit card 5 weeks before the subscription was due to expire. After wasting a couple of hours trying to contact them to cancel, I finally decided to stay with them for another year as I needed antivirus protection. I then removed myself from their automatic renewal option.

A couple of months before my subscription was to expire this year, I double checked to make sure the auto-renewal was off. Once again, they put it back on. I turned it off a 2nd time. Then in June the charge showed up, with the subscription scheduled to expire 5 weeks later. I finally got somebody on the phone who could barely speak English. When I told him to cancel my subscription, He said he would give me 50% off if I changed my mind. Then it was 60%, then 70%. Finally at 80% I hung up on him as he would not take no for an answer.

I sent them a certified letter to a FL address, before the expiration date, which they ignored. They are con artists. When you want to renew, you are one click away and you can do it in seconds. When you want to cancel, they make it impossible. After reading through many of the ratings on Consumer Affairs, I am not surprised that almost 80% of the nearly 1,000 respondents gave them a rating of 2 or less. I am only giving them a rating of 1, because giving them a zero is not an option. It's time for a class action suit against them. It sounds like there are several others who have had similar experiences with them.

I had purchased Norton 360 for 3 devices for 49.99 in June 2023, and confirmation for renewal on June 29 2024. Norton charged me 59.99 on Nov 18 2023. I went around and around on the phone with 3 CSR , was told I would have my refund. It’s impossible to take your credit card information out of their system. I never received my refund and called my card services to put an alert for any future charges by Norton. I took that crap off my computer and IPhone last month. I was never able to delete my card number. I did receive an Email that my subscription had been cancelled. Totally a Rip Off. Never again! I wouldn’t use them if They paid Me.

It's really easy to use and it keeps my computer safe from all sorts of online threats. I also like the fact that Norton Deluxe comes with a lot of other features, like anti-virus protection, anti-spam, and parental controls. It's really a one-stop-shop for all your online security needs.

One thing that I really appreciate about Norton is their customer service. Whenever I have had a problem or a question, they have always been there to help me out. They are really knowledgeable and friendly, and they always go above and beyond to make sure that my issues are resolved.

Overall, I would definitely recommend Norton to anyone who is looking for a reliable and easy-to-use online security solution. It's really affordable, and it provides a lot of great features that will help to keep your computer safe and secure. So if you're looking for a great online security solution, be sure to check out Norton!

I recently signed up with Norton and at first, everything seemed fine. However, I was shocked to find out that my account had disappeared and I had lost the 300+ days of coverage that I had left. Now, Norton is asking me to pay for a new account, which is really frustrating. I feel like they've really let me down this time.

I'm not sure what went wrong with my account, but I'm really disappointed that Norton wasn't able to help me resolve the issue. I've been a loyal customer for a while now, but this experience has definitely left a bad taste in my mouth.

Overall, I think Norton is a decent antivirus software, but their customer service could use some improvement. If you're thinking about signing up with them, just be aware that there may be some issues with your account and it might not be as easy to resolve as you would hope.

In conclusion, while Norton may have let me down this time, I'm still willing to give them another chance. I hope that they can work on improving their customer service and making sure that their customers are satisfied with their products and services.

Norton 360 with Lifelock is a program that I have been using for a while now. I have to say, it's not the best. There are a lot of things that don't work right, and it's frustrating. For example, there's no VPN, which is a big deal for me. I like to be able to browse the internet without worrying about my privacy. And who knows what else doesn't work right? It's hard to say.

The only good part of Norton 360 with Lifelock is the anti-virus program. It does a good job of keeping my computer safe from viruses and malware. But that's about it. The rest of the program is pretty useless.

When the VPN did work, it kept losing the connection. That's dangerous, to say the least. I don't want my personal information to be exposed because of a faulty VPN. It's frustrating because I'm stuck with Norton 360 with Lifelock until my license runs out. I wish I could switch to a better program, but I can't.

Overall, I wouldn't recommend Norton 360 with Lifelock. There are better programs out there that offer more features and better protection. If you're looking for a good anti-virus program, then Norton 360 with Lifelock might be a good choice. But if you want more than that, then look elsewhere.

Norton Antivirus Software is the real deal when it comes to protecting your computer from all sorts of nasty viruses, spyware, worms, and Trojan horses. This software is a must-have for anyone who wants to keep their system safe and secure.

The best thing about Norton Antivirus Software is that it continuously scans your computer as you surf the web. This means that you can browse the internet with peace of mind, knowing that your computer is being protected at all times. You don't have to worry about accidentally downloading a virus or opening a malicious email attachment, because Norton Antivirus Software has got you covered.

Another great feature of Norton Antivirus Software is that it provides constant protection against viruses. This means that even if a virus manages to sneak onto your computer, Norton Antivirus Software will detect it and remove it before it can cause any damage. This is especially important for people who use their computers for work or store sensitive information on their systems.

Overall, Norton Antivirus Software is a reliable and effective way to protect your computer from viruses and other malicious software. It's easy to use and provides constant protection, so you can browse the web with confidence. If you're looking for a way to keep your computer safe and secure, then Norton Antivirus Software is definitely worth checking out.

I've been using Norton for a couple of years now, ever since I stopped using Kaspersky. I was hoping for a similar experience, but unfortunately, Norton has been quite a hassle. Every five minutes, I get a popup message warning me about something else I need to buy. It's incredibly annoying and makes me feel like I'm being constantly bombarded with ads.

I've been considering switching to a different antivirus software, but I'm not sure what to use. Kaspersky was great because it did its job without me even noticing it was there. If anyone knows of any other software that works similarly, please let me know. I'm open to suggestions.

Norton has come a long way in recent years. I remember back in the day when I had to get rid of Norton because it wasn't reliable and didn't catch all the viruses. Plus, it was a real pain to remove the program and they would sneak it onto your computer when you downloaded something else. But now, Norton has really turned things around and I have to give them top marks.

Norton catches almost everything, except for malware, and it's very dependable. I currently use Malwarebytes (which is a fantastic program) along with Norton. Since I started using both, I haven't had a single issue. They're both constantly catching something, so I highly recommend using both.

One thing to note is that there's a difference between the free version of Malwarebytes and the Pro version. The Pro version catches malware in real-time as you surf the web, while the free version is an after-the-fact scan. So if you want the best protection, it's worth investing in the Pro version.

Overall, I'm really impressed with Norton's turnaround. They've become a reliable and effective antivirus program that I trust to keep my computer safe. If you're looking for a good antivirus program, I definitely recommend giving Norton a try.

I gotta say, I've been using Norton for almost 4 years now and it's been pretty good to me. But lately, things have been changing and not for the better. If you try to complain, they just shuffle you around to different people and leave you on hold for what feels like an eternity. And let me tell you, the call volume on my phone drops faster than a hot potato.

Just the other day, I had the FBI Virus removed and decided to get a "tune-up" for seventy bucks (I prepaid for the virus removal). But when I turned my computer back on the next morning, it took several minutes to boot up. I was like, "What the heck?" So I complained and they told me it was probably something else and I'd have to pay another fifty bucks to get it fixed. Are you kidding me? I thought they had a seven-day guarantee or something.

Honestly, when my subscription is up, I'm outta here. I'm gonna find a local tech and learn to do more myself. Norton just ain't worth the hassle anymore.

I been using Norton for a long time now, but since they added Life Lock and VPN, I been having a lot of problems. The support is not good at all. It's frustrating when you know more than the tech guy they send you, who can't fix anything without software. The VPN keeps turning off at the worst possible time, and you never know when it will happen. I'm done with this software that has me locked out of my admin account, probably because of a hack or malware. I use a lot of security and spyware detection, and I scan my computer frequently. But their solution was to blame my IP service and tell them to unblock ports 500 and 4500. That's a router issue that hasn't been a problem before. They don't listen to me because they don't seem to understand or know how to fix any other problems caused by their faulty software program. The techs are usually thousands of miles away, and I can hardly understand their accents. They told me to call a repairman for the final solution. What a joke! Norton techs had remote access, and when they were done, I had to reinstall my keyboard driver libraries and ALL my security software. Beware, the software used to be trouble-free, but not anymore. I would appreciate it if someone could suggest a better VPN and virus program. I've tried a few, but they haven't worked out. Thanks.

I've been using Norton for years now and I've never had any problems with it until recently. My computer got hacked and Norton didn't even notice it, I had to find out myself. I was really upset and didn't know what to do, so I called Norton's customer service. They told me they could take care of it for a fee of $300.00, which was a lot of money for me. I was really struggling financially and couldn't afford to pay that much. I tried to hide my tears, but the customer service representative could tell that I was upset. He asked me for another credit card number because the first one was rejected. I was really embarrassed and didn't want to tell him that I didn't have another credit card. I thought I was out of luck, but then he surprised me by offering to take care of it for $100.00 now and $100.00 over the next two months. I was so relieved and grateful that I started crying even more. He took care of the hacker and I haven't had any problems since then. I'm really glad that he was able to help me out, otherwise I would have given Norton a much lower rating.

I do have to say that I was disappointed with Norton's response to my computer being hacked. They claim to protect your computer from attacks, but when it actually happens, they charge you a ridiculous fee to fix it. It seems kind of sleazy to me. However, I'm still using Norton because I haven't had any other problems and I like the peace of mind that comes with having antivirus software. Overall, I would recommend Norton to others, but just be aware that their customer service might not be as helpful as you would hope in the event of an attack.

I had a bit of a scare with my Norton Anti-Virus subscription recently. I was away on a trip for five days and knew I had 23 days left on my subscription when I left. When I returned and tried to access my computer, I was met with a pop-up warning me that my computer was not safe to use due to the Zeus Malware virus. I was surprised because I thought I still had a few days left on my subscription. I tried to go to the Norton.com site, but I couldn't access it due to the virus.

To be safe, I went to an office supply store and purchased a Norton Security Premium package. After installing the product key, a fake Norton website popped up (I didn't realize it was fake at the time) telling me that my product key was successful, but there was an error and my computer couldn't download because it was out of date. The fake site gave me a number to call for help, so I called it.

The person who answered claimed to be a Norton technician named Stephen Hopes with an ID number of NOR***. I gave him full access to my computer, and he asked for the product key, which I gave him. He then told me to go to www.support.me and gave me a separate code to enter. He asked me what kind of computer I had and what my internet access was like. After gaining access to my computer, he started bringing up files and told me that our IP address was compromised and that other people were illegally using it. He asked for access to all the computers in the house, which didn't sound right to me. I told him I wanted to check his credentials before proceeding.

The next day, I called my internet service provider and was told that there was nothing wrong with our IP address and that it was very secure. They checked the phone number I was given and told me it was a scam and not related to Norton Anti-Virus. They gave me the correct number for Norton Anti-Virus, and I called them. They told me that the phone number I was given before was not related to them in any way. They checked my account and told me I had 10 days left on my subscription. They did a full scan of my computer and found no viruses, especially not the Zeus Malware virus.

I'm grateful to the real Norton by Symantec for restoring my computer with my new product key. The true Norton technician also suggested that I notify my bank if I do online banking or online purchases as a precaution.

If you get similar pop-ups telling you that your computer has a virus, don't be naive like me. Do your homework and have your computer checked out by a professional or call the true Norton by Symantec for help. The correct phone number for the true Norton by Symantec is ***726. I was told that there are lots of fake Norton Anti-Virus technicians out there, so make sure you have the correct Norton or you'll be seriously ripped off.

My name is David Harmston, I cannot use all of my Norton products as I cannot log in. My E mail is d.[protected]@sky,com

I can input my username and password with no problem. I am then confronted with this .Enter the 6-digit code from your authenticator app And this is where logging in stops. I've tried dealing through the talk box but it says it cant help. I hope you can resolve this for me.

My mother (Elizabeth Borthwick) had $216.28 taken out of her account 18th January 2024 by CBABullguard. I am her daughter with PofA and have tried to cancel her account ( #[protected] ) without any luck. You are impossible to contact. My mother is 91 in an aged care and does not use a computer. This is out right theft. I have enough stress having her is full time care without sorting out these impossible money issues. I wish for her Norton subscription to be cancelled. She doesn't have a password or information that helps me cancel Norton.

Cleverbridge reference number [protected]

Regards - Polly

I am with Norton and today 11th January 2024 found an unauthorised payment of $135.99 on my bank account for a product I have no idea on but a purchase number AP150771735004110775 and have not been able to contact any help from Norton. Norton helpline is ridiculous and if Norton thinks community help is all they need to do they should not be in business.

Billing - billed twice for two separate accounts, I do not have two accounts. I have one. And this is a complimentary Norton / LifeLock account offered by AOL as a customer benefit.

I called a Norton Representative on Jan 12, 2023.

Norton told me that they did not charge my credit card, It had to be AOL.

And there are two charges on my credit card from Norton. On 10/09/23 & 12/31/23.

The Norton rep initially could not find where they had charged me for service, and then when she did find a charge, stated that AOL had initiated the charges

in question. Norton refuses to entertain the idea of a possible mistake on their part, and has suggested that my only recourse is via my credit card company or the third party (AOL).

Before my automatic renewal date which is November 7th, 2023, I cancelled Norton 360. On November 7th, 2023 despite my wishes, Norton 360 was renewed. Trying to get help on this subject I searched their website and did not get much satisfaction there. I put a case in with case ID [protected] but nothing came of it. After several attempts to get a hold of someone through chat and via the phone, I did get through. The guy I spoke to on Friday, December 29th, 2023 was mainly concerned with regards to verifying me. After he verified me he transferred me to Loyalty. I could hear him fine and he could hear me, however, that was a different story when I spoke with the agent at Loyalty, she kept stating to me that she could not hear me even though I could hear her with no problems. She ends up disconnecting the call. I want and need a resolution in this matter.

I have been in contact with Norton for 4-6 hours over the past two days and each time have been transferred to tech support. They run the scans, delete files and I am still receiving the PopUp messages saying the is a threat, then that you are working on it, the that the threat has been resolved. It has not been resolved! The threat is ISB.Downloaderlgen252. What am I paying for? Your people are very courteous but they do not stay on long enough to resolve this problem. There have been at least 4 logmein sessions and as soon as they hang up the threat pops up!

I have always had McAfee as my security provider. Caught a good deal on Norton during Amazon black Friday... nothing but problems. Install should have told me with every section of install software selling upgrades of additional services. Since installing I get multiple upsale notices pop ups costing 3-5 times the anti virus I thought I was covered for. I am also suspect of errors/scams now appearing on my laptop that indicates my windows defender has been attacked and the screen is frozen... indicates I should call # @ windows to correct. I would never do that but did contact windows help... they said this was a scam. Why am I paying Norton to have this happen more than a 1/2 dozen times in the past few weeks.

Just re-purchased McAfee and will delete Norton software even though I paid for another 10 months of coverage... beware of Norton!

I purchase my sed Norton on November 24. Because I was having difficulty downloading Norton to my Apple Laptop, I called [protected]. I spoke with a representative Kevin. I was told that in order to resolve the problem, I had to use my Apple Card. Since, I was told and assured that the line was recorded I supplied my card. To date, $2038.91 has been put on my card. Norton's bookkeeping uses Alipay to credit my account. I am not able to speak to anyone at Norton except Kevin. Please help me. I need assistance.

I received an email with invoice for 599 dollars . I am unaware to subscribe so get me out of your system right now.

If I want to sign in cancel this which I am not sure that my account exist I cannot log in with my email however you send me invoice to that email .

This is invoice number : [protected] and cancel this immediately .

Also to mention your assistant on the phone call me an ignorant very unprofessional he did not handle my frusturation at all.

So now please based on the invoice find my account which I am unaware of and do not contact me neither take money from my account if you somehow hold this information because I will report this as scan .

All above with immediate effect

My email. [protected]@gmail.com

Please do get back to me immediately and do cancel subscription or what ever this is .

Do not contact me after and delete any of my personal details .

If not will seek third party advise and report you to financial agencies .

I received a email notice that my subscription had been renewed. The visa on my account was expired. However, Norton seemed to be able to access my new Visa card without my authorization and subsequently renewed my subscription on November 25, 2023. I had planned to cancel my subscription which wasn’t due for renewal until December 29, 2023. I would like to know how Norton was able to access my visa information without my authorization it my understanding this is theft. I want assurance that the charges for 106.39 are reversed as soon as possible. I am considering contacting the RCMP for further investigation into this matter

My package with Norton includes icloud backup however it isnt appearing on my dashboard - the contact us chat support will not allow me to type in any questions except the original issue after that it just send preset stiff from their site and no option to ask any questions. There is no email address for support and to contact by phone requires a payment for a feature that is supposed to work on my package, Having spent 2 hours trying to get it resolved I have given up and will look for an alternate provider that has an actual customer service

Today, 11/9/2023, I see a withdrawl from my acoount for $94.99.

Norton Anti Virus.

I don't use Norton nor would I ever.

They are CROOKS!

Credit or debit card Withdrawal NORTON *AP1494255071 60 E Rio Salado Pkwy NORTON.COM/CC AZ

, Amount:

-$94.99

, Balance:$2,987.52

Post Date

November 9, 2023

Will have my Credit Union reverse this charge.

BEWARE of NORTON!