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Norton review: Norton products

H
Author of the review
8:49 am EST
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

having been with you for over a decade, i am cancelling and will not be returning!
again a automatic renewal has kicked in taking money before i knew it was due to renew.
i am registered disabled with mental health and anxiety issues.
your support lady, ([protected] conversation) after hearing me close to tears and screaming, still tried to sell me products,
disgusting customer care and service
as i said over a decade with norton always with same email address so you can verify everything. will now go out of my way to ensure no one i know gives you money
mental health issues is not a green light to try to bully and coerce people into buying something
i will find the relevant government body to report this to. Your colleague paused in her sales pitch while i broke down, then resumed the pitch!
SHOCKING BEYOND BELIEF
over 10 years loyal customer is now leaving sadly as the product i like but can take the AWFUL customer support and lack of help
Howard Liptrot

Claimed loss: loss of confidence with norton

Desired outcome: you need put better protection in place for your customersif they have mental health issues it should be accounted for not ignoredYOUR STAFF NEED TRAINING and not only on how to sell sell sell

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  1. Norton Contacts

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    More phone numbers
  3. Norton emails
  4. Norton address
    350 Ellis Street, Mountain View, California, 94043, United States
  5. Norton social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 10, 2025
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