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2.7 13 Reviews 517 Complaints
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Norton Complaints 517

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K
5:38 pm EST

Norton money stollen from me

put my money back on my card asap you took it on 11/25/2022 return it between you and green dot bank have costed me 435.16 in fees and charges is it your policy to still money from disability people and poor people you should be ashamed of your self the case number is [protected] i will not stop till you give me my money back i have not ask for service or had norton for 2years get ready for a lot of people calling in I am going to make a utube video and give every one the case number and ask them to keep calling to i get my money back

Desired outcome: give me my money now u took it over night return it

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Update by ken far
Dec 14, 2022 3:11 pm EST

is it the corporate policy to still money out of people's bank accounts when they have not had service for 2 years because you damn well took money out of my account and are refusing to give it back. O talking about fraud you are committing it but yet your damn service is to stop it ya right lie-in [censored]s give my money back

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6:50 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Norton Norton™ Secure VPN

I have an annual subscription to Norton™ Secure VPN costing me £29.99 per annum (Product Serial Number: WT2972F26FJR). For some time I have had performance issues with certain apps and frequently having print requests rejected. The connection between my laptop and printer is wi-fi. No longer launching Norton™ Secure VPN has made all these problems go away. I have cancelled my automatic renewal of Norton™ Secure VPN however feel the need to complain that I have been paying for a product that degrades my laptop's performance.

Desired outcome: Ideally I would like to have my current £29.99 annual subscription to Norton™ Secure VPN refunded.I am more than happy to continue with my current £84.99 annual subscription to Norton™ Security Deluxe.

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4:59 pm EST

Norton Customer service

I contacted Norton Support on December 3, 2022, at 12:30 PM Central Standard from Chicago, Illinois. The problem was that when I attempted to open my Vault, I would be directed to a web browser instead of the sign-in window. I spoke with a representative who gave his name, which sounded like he said Glendon. When he was done assisting me, I asked him if he could tell me exactly what he did to correct the problem. He ignored my question and said that I could call back if I had additional issues and provide case# [protected]. This sounded very suspicious, and my intuition was correct,

He completely wiped my contacts and passwords in the vault. When I called back, it was clear that he had manipulated the process to hide his incompetent actions that wiped out my contacts. This appeared evident when I called back and reached a different rep who could not direct me to "Glendon."

Desired outcome: I would like to know the actions taken incompetence, and what will be offered for this gross error that caused me harm.

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8:16 am EST
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Norton Norton 360

I gave up my McAfee security 2 days ago to purchase yours. I am highly disappointed right now and upset. I work from home on a farm and my only access to internet is my MIFI Jetpack with highspeed 150GB per month and then it goes to slow. I restart on the 27th of each month and never use all 150GB. Yesterday, 3 days after my new month cycle, I got a text that I had use ALL 150GB. Having no clue what to do or how this happened because nothing I did changed, I called Verizon. After 3 people and 2 hours of lost time at work on the phone with them, we figured out it was the download of norton that used all my data. I had NO idea that downloading this would do that. I now have no way to work for the next 3 weeks and have to drive to a coffee shop every day to work. You can imagine how difficult in more ways than one this is making my life. I care for 2 sick adopted animals at home. I need to know what someone can do to help me with this. I am willing to stay with Norton for my computers and protection but I need someone to help me with what I am dealing with now. Thank you

Desired outcome: Help

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8:48 am EST
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Norton norton charges

Dear Sir I wonder iif you would explain to me why an amount of £84.99 was taken from my pay pal account on the 17th november 2022.My name is Mr R Williams and e mail address [protected]@aol.com I have loged on to the site but can get no further.that ammount to me on a old age pension represents a lot of money would you kindly look in to this for me and let me know the result

I am sure that there has been a mixup

Rgards Mr R Williams

Desired outcome: resolved

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4:14 am EST
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Norton Norton Escalation Team

This team was investigating a service complaint, but refused to tell me the outcome stating that internal complaint resolutions are confidential.

I just want to know what parts of my complaint were upheld and have a general summary of action taken to resolve this.

For over a month, the escalation team has simply refused to respond to or even acknowledge my emails.

Desired outcome: A response stating what parts of my complaint were upheld and have a general summary of action taken to resolve this.An explanation for why communications have been ignored.

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7:33 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

Norton Antivirus software

I was refunded $112.34 as agreed on October 16, 2022. However, Norton charged $112.34 for a second time on that date. Disputed at Renasant Bank and dismissed because the Norton cancellation notice does not state the September 2022 cancellation date. It states will not automatically renew after expiration September 2023. This was interpreted by the bank to mean service is continuing until 2023. I have asked for a cancellation notice stating the correct cancellation date. I cannot get a response from Norton. I am due a refund of $112.34 as agreed.

Desired outcome: Refund $112.34 as agreed.

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J
8:01 am EST

Norton Unauthorised charge

On 18th November 2022 an amount of £94.99 was taken from my account.

Transaction : Norton *AP1432055716

Ref: MT223250064000012091

See picture of card transaction below.

What was this for and why wasn't I informed.

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8:04 pm EST
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Norton Cancellation Norton RMA1000000000012104051.

I requested and received a cancellation of Norton Antivirus service on September 2022. . I was advised that the annual fee of $112.34 debited from my account would be refunded RMA1000000000012104051.

The amount was balanced [protected] but charged for a second time on that same date. The charge was disputed and dismissed by Renasant Bank, 10-31-2022. Cancellation notice states will no longer renew on expiration September 27, 2023. Bank does not recognize September 2022 cancellation notice state Why did Norton again charge? Please cancel and refund $112.34.

Desired outcome: Please refund as agreed cancellation of service account number [protected], George FARRELL

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R
1:56 pm EST

Norton Trying to upgrade and speak to customer support

I am trying to Upgarde from 360 to Premijm BUT every time I attempt this I get message 404 Bad gateway and Cannot Connect to Norton Server. I try to speak to Customer Support BUT the phonelines are alway., always too busy and my call is not answered. The system seems to think I have Internet Banking when I don't. I want assistance but I cannot get any. This has been going on for DAYS. I am so fed up that I may just leave and go to another Company.

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2:43 am EST
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Norton Lifelock and ultimate help desk

Originally, I didn't subscribe to an automatic renewal of my subscription. I have been receiving emails bearing Norton's name and so I was ignoring the emails. When suddenly, I saw that my account was charged with an amount, I quickly phoned and contacted Norton, and they said because I didn't respond, they went ahead and renewed my subscription. I had been responding to the email I've received from Norton USA but had never received a response from them. Secondly, the Ultimate Help Desk that I had subscribed to isn't providing me with a satisfactory service. Everytime, I get a technician starting with a Level I, kept downloading Windows and then after downloading which takes a long time, they will update it. Now, that's what is happening. Then they said they can't fix the issue of my problem which was a freezing cursor, disappearing cursor and then problem with the Touchpad. So they will request to escalate the problem to Level 2 for the Elite. Then it takes 2-3 days waiting for a call back. These callbacks were made to my cellphone which I've never given to them. I have supplied them with my landline but wasn't called with that number. So my one month service was wasted until one of the Elite Tech by the name of Diksha was able to fix it temporarily.

Desired outcome: Yes, I would like to request a refund because Norton hasn't help me at all and the automatic renewal was never authorized. They just went ahead and renewed it without hearing from me.

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George E Farrell
US
Nov 21, 2022 8:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

The charge for Norton Antivirus service was debited without authorization. They claim I had automatic renewal. Norton picked a credit card from my account because they had access to private information. I did not have the card required with Norton. I never intended to renew. I was hacked at a cost to me ov about $700. Norton did not do their job. Have been trying to be refunded $112.34 about 3 months.

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J
4:05 pm EST
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Norton Antivirus

Your FACEBOOK people keep telling me to call or chat with real tech support. I keep telling them I'm almost deaf and cannot hear them. Your CHAT button has not worked for me in years. I think you blackballed me for some unknown reason.

own my work!

You sent

Norton

Norton

Hey, John!

I can understand your concern and we do not want you to face such issue, however, be assured that I am here and I will fix it for you. Could you please help me with clear screenshot of the popups received? -Neha

Neha

You sent

you already have it. softwear_reporter_tool junk

You sent

photo above

Norton

Norton

John, I am unable to see the error you are getting, kindly if you could share the clear image. -Neha

You sent

NO ERROR, CLEAR AS DAY! THE BOTTOM RIGHT CORNER OF THE PHOTO! Norton pop up! yellow top!

Norton

Norton

May I know the options you are getting while you click on view details? -Neha

You sent

No options. Click the x to close it.

You sent

Norton

Norton

Alright! These popups occurs when Norton is downloaded on windows.

To remove the popup, please click on the "^" icon at the bottom right corner of your computer screen and then click on the Norton icon to open Norton.

-Then click on "Open" option in front of "Device Security".

-Then click on "Settings" option at the top right corner.

-Then click on "Administrative Settings".

-Then under "Administrative Settings" scroll down and look for "Special Offer Notifications" , "Norton Task Notifications" and "Norton Community Watch" and disable them.

- Neha

You sent

Still pops up

Norton

Norton

May I know if you have disabled the task notifications? -Neha

You sent

yes disabled

You sent

You sent

You sent

Norton

Norton

May I know if you have downloaded any google file? -Neha

You sent

I have not

12:32 PM

Norton

Ok. -Neha

Norton

Norton

Please allow me sometime, I will get back to you. -Neha

You sent

Norton

Norton

I request you to kindly restart your device and run the quick scan once. -Neha

1:30 PM

You sent

Did it, no help. Smart scan as well. Still pop up

You sent

Norton

Norton

I apologize for the inconvenience caused to you, John.

I would request you to please contact our phone support at [protected] or [protected] or you can contact our chat support by clicking on the link: https://support.norton.com/sp/en/in/home/current/contact?inid=support-home_footer-contactus and they will help resolve this issue for you. - Neha.

2:01 PM

You sent

Chat won't connect. Would not connect last time as well! I think you black listed me! Cannot call, very bad hearing!

You sent

I'M NOT THE ONLY ONE! https://community.norton.com/en/forums/software-reporter-tool-safe-message

Software Reporter Tool is Safe Message

Norton

Norton

May I ask if you tried to call on the number provided? -Vikram

You sent

NO, I'm going deaf and will not be able to hear them!

Norton

Norton

Please turn on marketing pop ups as well and see if this fix the issue: https://support.norton.com/sp/en/us/home/current/solutions/v138304110 -Vikram

You sent

DO YOU MEAN OFF?

Norton

Norton

Sorry for the confusion. Please turn them off. -Vikram

You sent

tHAT WAS TURNED OFF HOURS AGO WITH TWO OTHERS IF YOU READ THE ABOVE. Pop ups about very ten minutes

You sent

Stays on for 25 seconds and then slides right of the screen if I do not X it out

Norton

Norton

Please run Norton Power Eraser tool on your device, and see if this fix the issue: https://support.norton.com/sp/en/us/home/current/solutions/kb20100824120155EN

-Vikram

You sent

Done, no risk found

Norton

Norton

Please start your device and check if the issue still persist. -Vikram

You sent

We've already done that

Norton

Norton

Please confirm if you are still getting the pop ups. -Vikram

You sent

It's been doing this for months. Only differance is with your last update, it made the popup bigger; I'M NOT THE ONLY ONE! https://community.norton.com/en/forums/software-reporter-tool-safe-message

Software Reporter Tool is Safe Message

Norton

Norton

In this scenario, I will suggest you to please contact our technical team on the provided number: [protected] or [protected].

You may also follow the link : https://support.norton.com/sp/en/in/home/current/contact?inid=support-home_footer-contactus . -Harnoor

Desired outcome: Get the status update software_reporter_tool.exe to stop popping upSend me a link for chat that will work

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4:41 pm EDT
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Norton The Norton Anti-Virus service for PC

I have been charged on my credit card for a s purchase that I did not authorize. I do not know how you got my new credit card number. I have not requested your security service for my computer. I filed a fraud dispute with Bk of America, but today my banking app showed they are paying you $111.29 on Oct.25 and the initial charge was on Aug 19. I immediately asked the company to reopen the fraud dispute. i have tried to call your number many times, but always get a busy signal!

Please consider looking over your records and prove to me that this is a legitimate transaction. My computer does not reflect that. It does not show that I have your security antivirus system on my PC.

Please respond

If I am forced to pay this, then I expect the service!

Desired outcome: i would appreciate a response.

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2:50 pm EDT

Norton norton virus and lifelock

I have never signed up for Norton, but somehow n SEPTEMBER 14TH 104.99 was taken out of my credit card. I have been told for almost two months they would call me or email me to refund my money back. That was over a month and a half ago. So my next step is to sue.

my money back on my card within 24 hrs after you receiving this complaint. You have upon reading all of the complaints with other consumers Norton has done this type of illegal practice to many people. I will get an attorney and file a law

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1:50 pm EDT
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Norton norton internet security

I received my chase credit card bill the other day. I noticed a purchase on my chase credit card bill, for something I never purchased. On 09/21/22, norton took $137.18 and charged me without my authorization. They charged me for services I never bought. I think this is very dishonest and would appreciate you looking into this. What norton I do have was bought in the store.

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3:52 am EDT

Norton norton antivirus plus

In data 12/10/2022 ho acquistato in un supermercato il SW Norton (Carrefour Massa), ho inserito i codici di attivazione e non ho potuto scaricare e rendere attivo il sw in quanto la procedura mi richiede di inserire i dati di rinnovo tramite VISA che attualmente e' scaduta e non dispongo della nuova Visa in attesa di apertura nuovo cc e nuova Visa.

Richiedo ogni necessaria istruzione per rendere operativo un sw acquistato e impossibilitato ad utilizzarlo a causa della procedura che obbliga inserire i dati rinnovo con la Visa.

i Miei dati e reperibilita':

eMail_1: [protected]@libero.it

eMail_2: [protected]@libero.it

Tel. Cell. [protected]

Tel.Fisso: [protected]

Longo B.

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10:38 am EDT

Norton The renewal of my yearly contract with norton.

On the 05 October 2022, I contacted Norton to renew my yearly contract. I told the agent I was making contact so that I was not billed by your automatic renewal at a cost of £99.99 which was dated to be taken from my account on the 06 October 2022, even though my contact does not end until the 10 November 2022.

Your agent told me I could renew for another year for £39.99. which I did. Case Number for this chat and this renewal was [protected].

Now on the 10 October 2022, I tried to use Norton’s utilities program, my computer screen said reactivate to repair and still does say this. As I am unable to reactivate this Utilities program, I therefore contacted Norton again through your chat line and soon discovered I had been misled, as I was told the utilities was not included in the contract, As I was making no progress with this agent, I asked to speak with a supervisor and repeatedly had to ask to speak with a supervisor, in fact four times. When the supervisor did connect to chat to me things went from bad to worse. Your case number for the

10 October 2022 chat was [protected]

I eventually asked to be given the name and address to submit a complaint and was told by this supervisor, that he was sorry he does not have a name and address for me to submit my complaint and that I would be called back at Norton’s convenience not mine.

You will see by the chat details that clear information was not being provided and I was being misled by the responses to my questions. I have the transcripts of these chats.

I consider that my time has been wasted and I also consider my time is valuable, therefore I do not expect to have to chase Norton to find out why as I thought the contract was not a straight renewal. I have been a loyal customer of Norton, but this has angered me. The answers to my questions have been confusing and misleading.

The response of your supervisor is unacceptable to me, just read his solutions to a problem that I had not asked him about. I have provided you with the case numbers above.

Your response to my complaint will guide me if I continue to use Norton’s service after the expiry on the 10 November 2023. We have not even reached the 10 November 2022 which is the present expiry date of my contract.

Mr Roland Gramson

3 Haig Street

Portknockie

Buckie AB56 4NT

United Kingdom

Tel: [protected]

Desired outcome: Are you inviting me to resolve my own complaint?

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10:20 am EDT

Norton Technical support staff inadequacies- i am locked out of my account

August 12 2022, I was locked out of my norton account due to a 2 factor misunderstanding (I did not understand how to use the authentication app and therefore used the 10 "backup codes" they provided assuming I would get more when I used them up). On that day, I used my last backup code thinking I would receive more going forward, but I did not. being locked out of my account I called the customer service line who said they would call me back. they called once, at my work when I wasn't there. I called them back 3 more times until finally someone put me through to the level 2 department- they called it escalating my case. someone remotely entered my computer and verified that I had used up all my back up codes and that I did not have the authenicator app required for 2 factor sign in. date was: Aug 26th, 2022. They said they would call me back after they spoke to their supervisor...I waited 2 days with not call. I called them again. This agent told me I had been escalated to a level 3 case and that someone should be returning my call in 2 to 3 weeks. I waited...no one called me back. Sept 19 I called again. this time the agent told me that someone had de-escalated my case and removed my spot in line for level 3 techincal support. the supervisor that day assured me that he would resubmit my claim to level 3 and that someone would call me back in 2-3 weeks. MOndy Oct 3, 2022 was 3 weeks and no one has contacted me from Norton. This is ridiculous. I cannot sign into my account to access any of my private information or make changes to my software. the staff they use overseas are inadequate and have wasted countless hours of my time.

Desired outcome: someone to contact me .......with authority from Norton, with skills in fixing the 2 factor account I have .

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7:54 am EDT
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Norton Norton Automatic Renewal

Urgent - Payment Reference AP282790764 - £64.99 - Mrs Geraldine McArdle

[protected]@sky.com

On checking my credit card statement today I note that a payment of £64.99 was taken on the 02 September 2022 for a renewal on the 02 October 2022. I already have a live subscription under my email address [protected]@gmail.com so please arrange an immediate refund of £64.99 as this is not required and I have now cancelled the automatic renewal which I was not previously aware of.

Please confirm by return please.

Also it is extremely difficult to make contact with you when I am working full time and do not have time to stay on hold and you do not provide contact email addresses.

Desired outcome: Immediate refund

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2:12 am EDT

Norton Norton Anti Tracking

My name is Tom Duttmann. My case number is [protected]. Recently I purchased the Norton Ultimate on the understanding that my package would provide me with full protection against viruses, malware etc. During a 'Smart Scan' process, Norton noted that 13 websites were tracking my online activity and the solution was to purchase 'Norton Anti Tracking'. I decided to do so but could not because I live in Hong Kong and this feature is apparently not available in Hong Kong. So my questions are: 1) why is Norton prescribing a solution to me that I can't purchase? ii) if Norton could not sell me a product that provided full protection, then why prescribe it as a solution when it is not available to me? That just tells me I'm not fully protected. iii) If Norton couldn't provide me with full protection, why wasn't I cautioned at the time of my purchase that Norton could only provide me with 'partial protection' because I am in Hong Kong? (and not in US or Australia). This seems like misrepresentation of your company's product; and; v) why am I using Norton, who can't protect me and not McAfee or other?

Desired outcome: I want Anti Tracking added to my Norton package.

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About Norton

Screenshot Norton
Norton is a well-known brand in the cybersecurity industry, offering a range of products and services to protect individuals and businesses from online threats. The company was founded in 1990 and has since become a trusted name in the industry, with millions of users worldwide.

Norton's products and services include antivirus software, internet security, and identity theft protection. These tools are designed to protect against a range of threats, including viruses, malware, phishing scams, and more. Norton's software is constantly updated to stay ahead of new threats, ensuring that users are always protected.

One of the key features of Norton's products is their ease of use. The software is designed to be user-friendly, with simple interfaces that make it easy for even non-technical users to understand and use. This is important, as many people are not familiar with the technical aspects of cybersecurity and may be intimidated by complex software.

In addition to its products, Norton also offers a range of services to help users stay safe online. These include online backup, password management, and parental controls. These services are designed to provide additional layers of protection and help users manage their online activities more effectively.

Overall, Norton is a trusted and reliable brand in the cybersecurity industry. Its products and services are designed to provide comprehensive protection against online threats, while also being easy to use and understand. Whether you are an individual or a business, Norton has a range of solutions to help keep you safe online.

Overview of Norton complaint handling

Norton reviews first appeared on Complaints Board on Aug 14, 2006. The latest review Do not subscribe to this service. was posted on Sep 25, 2024. The latest complaint refund of annual subscription was resolved on Apr 10, 2020. Norton has an average consumer rating of 3 stars from 530 reviews. Norton has resolved 219 complaints.
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  1. Norton Contacts

  2. Norton phone numbers
    1800 680 026
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    +1 (800) 745-6034
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    +64 800 174 089
    +64 800 174 089
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    +44 207 616 5600
    +44 207 616 5600
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    United Kingdom
    +353 16 011 906
    +353 16 011 906
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    +43 150 159 6004
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    +32 22 566 625
    +32 22 566 625
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    Belgium
    +420 239 016 463
    +420 239 016 463
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    Czech Republic
    +45 35 258 010
    +45 35 258 010
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    Denmark
    +358 923 113 405
    +358 923 113 405
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    Finland
    +33 173 018 499
    +33 173 018 499
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    France
    +49 696 640 4388
    +49 696 640 4388
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    Germany
    +30 800 4414 4299
    +30 800 4414 4299
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    Greece
    +39 245 279 054
    +39 245 279 054
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    Italy
    +352 298 479 5023
    +352 298 479 5023
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    Luxembourg
    +31 205 040 539
    +31 205 040 539
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    100%
    Confidence score
    Netherlands
    +47 22 971 704
    +47 22 971 704
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    Norway
    +48 222 030 314
    +48 222 030 314
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    50%
    Confidence score
    Poland
    +351 800 780 066
    +351 800 780 066
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    Portugal
    +7 499 272 2059
    +7 499 272 2059
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    Russia
    +34 911 776 150
    +34 911 776 150
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    Spain
    +46 857 929 037
    +46 857 929 037
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    Sweden
    +41 442 120 032
    +41 442 120 032
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    Switzerland
    +90 216 282 1987
    +90 216 282 1987
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    Turkey
    +86 800 830 1153
    +86 800 830 1153
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    China
    +852 25 981 234
    +852 25 981 234
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    Hong Kong
    +91 800 100 7601
    +91 800 100 7601
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    India
    ‎+972 180 944 7879
    ‎+972 180 944 7879
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    50%
    Confidence score
    Israel
    +81 356 422 682
    +81 356 422 682
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    Japan
    +60 377 124 612
    +60 377 124 612
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    Malaysia
    +27 218 192 830
    +27 218 192 830
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    South Africa
    +82 220 971 401
    +82 220 971 401
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    South Korea
    +886 801 855 873
    +886 801 855 873
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    Taiwan
    +971 800 844 0742
    +971 800 844 0742
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    UAE
    +54 115 354 0370
    +54 115 354 0370
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    Argentina
    +55 114 700 1747
    +55 114 700 1747
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    Brazil
    +56 800 646 210
    +56 800 646 210
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    Chile
    +52 554 738 1613
    +52 554 738 1613
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    100%
    Confidence score
    Mexico
    More phone numbers
  3. Norton emails
  4. Norton address
    350 Ellis Street, Mountain View, California, 94043, United States
  5. Norton social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 26, 2024

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