Norton
Reviews and Complaints

CASE # [protected]

Pls read the original case info - I then spent about 20mins online then by phone to two ppl who had NO idea how to send a txt message to Australia!

All I want to do is update my subscription details from my old PayPal acct which is no longer used and an old email addy [protected]@bigpond.net.au which I no longer have access to! - If so I would have logged in and updated my details including my email addy.

FYI the last subscription was PAYPAL *NORTON [protected] AUS on 17th Aug 2021

So basically I want to update my email address to [protected]@gmail.com then add my credit card for future payments!

I appreciate all the security but so far this is crazy! :-(

Brian Pickering [protected]

Rang Norton Technical Support for assistance in switching off anti-track for specific sites. The first lady took twenty minutes to get my email address right then passed me on to another person who wanted my email address again, then couldn't answer my question, put me on hold then hung up - half an hour of a completely wasted call. Absolutely hopeless. Not buying anything from Norton again.

i have product key, yet you still demand my bank details why? this is serious because i have a key and you asking my bank details you looking like a con...

also i must complain about the phone call i tried twice and first time i was hun up on, i asking to speak to manager or supervisor, second time i hung up, the person wanted to control pc yet still wanted bank details so no no no, ok, this way to activate product is certainly not acceptable.

are you deliberately ripping me off, why would you need bank details when i have the key to activate, why would you need my back information when product is paid for?

address this asap

Ever since I renewed my subscription to Norton Lifelock 360 I have been unable to get an install on my MacBook Pro with Monterrey without getting the following error code upon reboot: "Norton 360 is unable to continue. Please restart your Mac to stay protected. If the problem still persists. lease click here." Following instructions to uninstall and reinstall 5 times resulted in the same error message as did efforts by 3 Norton agents who took control of my Mac. I have spent numerous hours online and on phone trying to resolve this problem over a long period of time since my renewal. The latest case number was [protected] and I was told that the case would be escalated to a higher level for resolution and I would receive a phone call within 24 hours. No call was ever received. Finally, I purchased a protection program from another vendor and called Norton for a refund, but was told that I was ineligible to receive this because I had exceeded Norton's 60 day window--even though I had never been able to successfully install and use Lifelock software on my Mac. To say I am frustrated would be an understatement.

I recently purchased Norton's security suite and now remember why I opted a couple of years ago for one of your competitors. Norton is the most intrusive - in your face -batch of security software that I have ever seen in the my nearly 40 years of computing. "Do this." "Do that." "You're not using all of the features." "Buy another service and you'll be fully protected."

It's irritating as hell. I don't know what I was thinking when I gave Norton my money and signed up. You are just as bad as Intuit. Now, THAT'S BAD!

I called over a month ago as I had a new phone number and couldn't access my account because of 2 factor authentication, that's the with the second layer of security, you can't access your account without access to the old number. In fairness this issue isn't just limited to Norton as it's the same for providers of other services.

I was promised a call back as the solution to me seemed extreme, I should be able to call, verify myself then update my number over the phone and in my mind the problem would be resolved.

As I hadn't received a call I went online and struggled to find a number so opted to chat to someone online. The person online made little effort to help and suggested I call, they gave 2 numbers that didn't work before one that did, I asked if I would be charged and was told no. I called and was cut off while waiting for a manger and had to call back. My mobile phone provider told me the calls had generated a charge of £138.65, I called Norton and spoke with a supervisor who told me the number I called [protected]) wouldn't generate a charge. I've gone back to my mobile phone provider who have restated the charge was generated by calling Norton as it was an overseas number.

I had to spend ages on the phone getting a renewal cancelled after being charged for the product. My autorenewal was OFF and I got messages saying it was off, and if I wanted to renew then I needed to turn it ON. I did not turn it on, I uninstalled Nortons and installed McAfee. Then I found that Nortons, against my instructions, against its own conditions still auto renewed the product.

Completely unetihical.

I am still waiting for my refund.

On 8/16/2022 I was contacted via e-mail that my subscription was renewed and that the payment would be automatically deducted from my bank account within 24 - 48 hours.

There was a telephone number [protected]) to call if I wanted to cancel. I immediately call the telephone number and requested to cancel the subscription. I was told that I would have to be in front of the computer that's on file in order to cancel. During this time I was at work (7am - 4pm). I requested again to please cancel my subscription because I cannot afford the payment. I was told that it would be cancelled but only if I cancelled from the main computer. I requested serval times to please speak with a manger but was told the manager would not want to talk with me and he was the only person that could assist me.

Once I returned home I contacted the number that I was given but the office was closed. On 8/17/2022, I called the telephone number provided and was told again it would be cancelled but only from the main computer. I left my job at 11:15am to take care of this matter since I only had 24 - 48 hours before the funds would be deducted from my account. I called the number provided. I stayed on the phone over 25 minutes only for them to continue to give me bogus websites for them to have permission to remote into my computer. I was needed to return to work so I said I will call my bank to stop payment. The assistant on the phone was disturbingly rude and told me nobody can help me but them and that no matter what my subscription would be automatically renewed every 2 years.

I received the automatic renewal on July 8. I tried several times to call to cancel per instructions on the email. I never got a call answered nor was there an opportunity to leave a message. I also on July 8 sent an email reply to cancel. Then I got an automatic upgrade for $248.99 which I also tried to cancel by phone.

I have no record of my initial purchase of any recent Norton purchases. I am 85, on a fixed income and just use my computer for personal not business. I don't want or need any Norton products. My credit card has already been charged $104.99 for something I can't afford, want or need. A search on my computer does not show any Norton product. My credit card company won't reimburse me without some response from Norton.

What else do I need to do to cancel Norton's automatic renewals?

I (Anita) had a Norton 360 Premium subscription and also a Mobile Norton that I renewed in June 22. My husband (Allan) has a Norton 360 Premium subscription from a business that is no longer operating that he paid in April 22. I was told in a conversation that I could cancel my subscription, but not my Allan's as it was over 100 days old. So the agent cancelled my subscription and my Norton mobile (which I did not ask him to do). Now I cannot download Allan's subscription because it is associated with an email that is no longer in use. I managed to get the product number from the second agent I spoke with. I have been given information about downloading but despite assurances by Norton agents - yes more than one call, that I would be able to do it. When I enter the 25 digit number to download I am told it belongs to another account, but as I said we no longer have that email. I used a link to the Norton .exe file to remove Norton from my machine, as instructed, but now both my and my husband's computers are not protected. I am very disappointed in Norton that this has been so difficult, and at this point unresolveable.

Our Norton Computer security was no longer active on 18/2/2022, so I renewed it for 2 years to 18/2/2024. However Norton send us many emails about our subscription being cancelled, or ended and many pop-ups appeared on our computer system saying the same.

We've had no other option but to renew our subscription and paid another 99 dollars in July 2022 so all up $176.99. Norton's customer service is not up to standard as they give customers the run around and don't resolve anything

The number provided on their website as to contact them is hopeless as NO ONE is answering it!. I have send all my snips of the proof to them and they have declined to call us or to resolve the issue and say it's not a billing issue under their terms. If this isn't then what is?

Maria Van Leuven

Hi,

More than one year ago my husband's company ordered for me a laptop which was purchased at Bol.com. The new laptop came with an offered ONE YEAR FREE Norton anti virus subscription. When this free subscription expired earlier this year I did not subscribe for a paid one

Norton anti-virus subscription as I subscribed for a McAfee virus subscription.

How does it come that I still continue to find Norton 360 on my laptop? I don't need it and do not want to be charged for it as I did not order it.

Thank you to get back to me.

BR,

Marina Van den Bossche (Belgium)

[protected]@hotmail.com

I call Norton*AP14128772945265 they charge my bank card 161.23 and I would like that money back I am senior citizen so I watch my money very closely They wanted to get into my computer They did one time and lock my computer down so that no one could fix it (had to get a new computer) I do hope you can get my money back and soon. Thank - you Jane McNeill [protected]

I have been trying to access my vault for a few weeks now and spent several hours yesterday and today asking for help to access my vault.

I have used, at nortons suggestion, different websites without success.

Every time a chat line is opened they try to sell additional products.

It takes about 20 minutes before they give up.

Having tried everything norton suggest including changing passwords my problems are not resolved.

It appears they cannot be scored on TrustPilot

In July and June, I received two invoices for Norton Protection and Norton 360 Total Protection orders. I did not issue any of these orders, though. And I'm not sure how these orders were connected to my debit account.

Could you please give me more information and immediately cancel any orders or transactions?

Here are the details:

1. 20/7/2022

INVOICE NUMBER: NOR48103MO Product Details: NORTON PROTECTION

Order Summary

INVOICE NUM: NOR48103MO

ISSUE DATE: 2022.07.20

FINISH DATE: One year from Start Date

Payment Mode: Auto debit from account

Status: Completed

PRODUCT NAME: NORTON PROTECTION

Qty: 1 (NOR48103MO)

Amount Total: $499.00 USD



Sub-total $499.00 USD

Discount 00.00

Total $499.00 USD

2. 23/6/2022

INVOICE NUMBER Product Details



FOUT20220623S NORTON 360 TOTAL PROTECTION

Order Summary

INVOICE NO.: FOUT20220623S

ISSUE DATE: 23-06-2022

END DATE: One year from Issue Date

Payment Mode: Auto debit from account

Status: Completed

ITEM Title = NORTON 360 TOTAL PROTECTION (FOUT20220623S) Quantity: = 1

Total Amount = $550.00 USD

Sub-total = $550.00 USD

Discount = 00.00

Total = $550.00 USD

In 2021 I purchased Norton 360 to protect my computer. The product messed up my laptop computer. I talked to over 10 people within their company none of which helped me. I decided not to put their antivirus on my other computers. I left the service in place for that year.

In 2022, they renewed coverage without my authorization. When I called to cancel coverage I received a big hassle. I provided my statistical information included name, address, birth date, SSI number. Their representative continued to tell me that this was not enough evidence to prove who I am. He proceeded to question me about "facts" that were not related to me. Since I did not provide information in their list, they wanted me to send to their "document department" photocopy proof that I am me--drivers licence, federal documentation, and another document. Providing them "proof" might not be enough.

I have lived at this address for 39 years. They quoted vehicles I never owned (I've owned the same Kia for 14 years). This is telling me that this company is not doing the job I've paid them for this past year.

Do not invest your money into this company. It is a sham.

I have had a useful conversation today with an advisor on line about a query [protected]. He agreed to escalate the matter. Clearly there has been some improper activity a few weeks ago. The record of of our conversation will explain. I am a Norton Lifelock subscriber. In brief, when trying to download Norton on May 1st 2022 to a new device I was unable to do so and received a warning on your website that there was a problem. I was advised the device was infected with a programme that blocked the downloading. Norton fixed this by taking control of the device. When advised everything was ok, I was then encouraged to buy an additional product from a third party and did so apparently via the Norton website online directed by your staff member. Norton has no knowledge or record of this. Furthermore, Norton has no record of any of the events on that day, which is clearly indicative of something being badly wrong. Possibly some record has been wiped.

Since speaking today, I have located the 'Diagnostics log' on my device dated May1st, and covering the period of the events. I would be happy to supply this for your scrutiny. It is a zipped folder with many items of content.

I am currently checking to see if I did purchase something useful from the third party or whether the whole thing was a scam.

Daisy Gallegos ([protected]@notification.intuit.com)

To:you + 7 more Details

INVOICE HJUY/2563 DETAILS

Daisy Gallegos

DUE 07/08/2022

USD 387.96

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Dear Customer,

We appreciate your business. Please find your invoice details here.

Your delivery preference: Dispatch item(s) as soon as they become available.

Amount Has been successfully Charged. It will be updated in your bank statement with in next 24 to 48 Hours.

Feel free to contact us if you have any questions. Dial Us On: + [protected]

Have a great day!

Bill to Customer

Terms Due on receipt

07/08/2022

Sales USD 387.96

LL 360

1 X USD 387.96

Balance due USD 387.96

Order summary:

I just received this e-mail and it is a scam

Order #[protected]

Item Subtotal: USD 387.96

Shipping & Handling: USD 0.00

Order Total: USD 387.96

Dial Us For any query on +[protected]

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Daisy Gallegos

If you receive an email that seems fraudulent, please check with the business owner before paying.

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I received an e-mail in the early month of June 2022 request payment "Norton 360 Total Protection for 1 year" at the cost of $466.58. I called to inquire about this because I did not sign up for package. I already renewal my Norton package back in January 2022 at $101.00. I told the representative that and he said "you have haved sign up for this", and I said no I did not. The representative name was Alex Wilson [protected]. I told him I was not paying for something I did not request. So, cancel that order. So, in turn he said in order to cancel he need a bank account number, asked did I had a checking account, preferable a mobile account. I told him no. He wanted me to open an mobile account to refund the money. Now, how you going refund something I did not pay for. He started yelling at me because I wasn't following his instructions. I believe this is a scam. Please resolve this issue. I have been a Norton customer for years and this is the first time this has happen to me.

Norton Utilities Ultimate will not load. I have tried for weeks. System is Windows 10.

Messages are :

Requested registry access denied

at System.ThrowHelper.ThowSecurity.Exception (ExceptionResource resource)

at Microsoft.win32.RegistryKey.OpenSubkey(String name, Boolean writable)

at Cleanup.cleanupControl.AuditRegistry()

System locks up, needs Control/Alt/Delete to shut installer down