Menu
For Business Write a review File a complaint
Norton Customer Service Phone, Email, Contacts

Norton
Reviews and Complaints

www.norton.com

Learn how the rating is calculated

2.7 14 Reviews 517 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Norton Complaints 517

ComplaintsBoard
A
9:24 pm EDT

Norton Norton Antivirus

I got a virus and I'm not sure how. I wasn't able to use my full internet speed as something was congesting my traffic but I reset my OS installation and now it's completely fine.

Read full review of Norton
Hide full review
ComplaintsBoard
B
7:25 pm EDT

Norton Norton Antitrack

I upgraded to include Antitrack on 22nd June this year and paid $62.35 Australian. When I tried to access the feature I found that it did not work on the browser that I use - Brave. It seems that it only supports Chrome, Edge and Firefox.

I logged a case asking for a refund - no reply. I logged a follow-up case - again no reply. The case numbers are [protected] and [protected].

The most disappointing aspect of this experience has been the total lack of response from Norton, which will certainly be considered in my decision to renew my subscription to the basic product.

Desired outcome: Firstly I would like a response. Secondly I would like this feature to work with my browser - or I should have been told before buying it. Failing that, I would like a full refund.

Read full review of Norton
Hide full review
ComplaintsBoard
T
2:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Norton Norton products

I am very tired of norton constantly interrupting my computer and advertising their products. I have just paid £72 annual - which I think is way too much and given that I have already paid you, I don't need repeated interruptions to whatever I am doing or notification that norton is doing something 'in the background'. This is a games computer and norton repeatedly interferes with my games, causing loss of data and considerable inconvenience. I expect a solution - ie a way of turning off all such interruptions and gratuitous notifications or I shall seriously consider switching providers.

Read full review of Norton
Hide full review
ComplaintsBoard
M
4:02 am EDT

Norton Norton anti virus wrongfully blocking access to our website

I am a director of Sheffield & district Society of Model & Experimental Engineers Ltd. Our website is run on Weebly. we have been told that Norton is blocking access to our site as per the following message:

BLOCKED BY

Dangerous Webpage Blocked

You attempted to access:

https://www.sheffieldmodelengineers.com/

This is a known dangerous webpage. It is highly recommended that you do NOT visit this page.

This is false and untrue information and willl be turning people away from our website.

Please correct this immediately.

Mick Savage

Desired outcome: An apology, removal of this false warning about our website and guarantee it wont be repeated.

Read full review of Norton
Hide full review
ComplaintsBoard
L
6:38 pm EDT

Norton noton

i pay norton to protect me but popups from mcaffe ruin my life

Read full review of Norton
Hide full review
ComplaintsBoard
P
10:14 am EDT

Norton Norton 360 deluxe

Purchased Norton 360 Deluxe (sealed) from Cosco, when attempting to install via https://www.norton.com/setup I apparently had an issue? I was (so I beleived) transferred to one of Norton services & support team members, he (Roland) (I kept a copy of our conversation) said I had trojans on home network and offered alternative down loads from:

2 Years Firewall Security - £149.99

5 Years Firewall Security - £199.99

10 Years Firewall Security - £249.99

He insisted on payment. This was a one-time fixation fee charged to place all license version securities on your network from their side.

I questioned what happens to the Norton 360 Deluxe I purchased ?

I provided the product key code XX8F7-FX3JT-GTH8K-97XF9-2C722 (I have all the original packaging) however strangely enough on the same day as my chat with your support member my product key code is registered to someone else?

I await a reply as to whether Roland Johnson was anything to do with Norton or not. Either way his customer attitude made alarm bells ring.

Regards

Mr Tanner

Desired outcome: Refund and investigation

Read full review of Norton
Hide full review
ComplaintsBoard
A
8:46 pm EDT

Norton Complaint

emails and phone calls today 6/14/22 by Shaun Thomas and Joel Thomas. Saying that I have an amount due for auto renewal. If I don't call them to cancel they will go ahead and renew it. I know it's a scam cause I don't have Norton Security. I have in the past, but I didn't renew online. The email is a noreply, I do have a phone number [protected]. I called and you can tell it's a phone room., also from the Philippines. I told them I would be contacting you if this didn't stop. Well this is the third day in a row...

Customer ID # [protected]

Invoice # NO768799898TON

Renewal Date 6/14/22

Amount $449.99

Desired outcome: Take me off their list or fine them or something

Read full review of Norton
Hide full review
ComplaintsBoard
S
8:22 pm EDT

Norton Z

z

Read full review of Norton
Hide full review
ComplaintsBoard
V
11:08 pm EDT

Norton NortonLifeLock Anto Virus Plus - Singapore

30 May 2022 automatic payment from my PayPal account. Item No. [protected] $63.63 AUD. I cancelled my subcription Plus I did not get a warning about this item being renewed and charged. I have tried to contact Noton direrct without any success. Also PayPal. I am a pensioner and I have a free Antivirus software now. I want a refund. thank you

Desired outcome: full refund

Read full review of Norton
Hide full review
ComplaintsBoard
J
7:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Norton Norton

My wife's debit card was charged by GOOGLE *Norton (that's how the charge shows the charge info) for $32.46 on May 23, 2022. The location from which the charge came from shows only this [protected], CA 94043. Now not only does she Not have a subscription to Norton, she has no email showing confirmation of subscription renewal/payment but she Also does not Want Norton to begin with.

Desired outcome: We need a response ASAP and, if you Were the ones that charged her, we want a refund ASAP as well.

Read full review of Norton
View 0 more photos
Hide full review
ComplaintsBoard
J
10:08 pm EDT

Norton Er visit

Norton hospital tries to keep for psychiatric care and I don't want. Norton hospital has forced to stay, followed attacked without arresting and refused to treat. I am sorry I came to Norton for any sort of help with psychiatric care but was expecting to be released when I was ready. When felt better. I do not receive SSI, I do not have a caretaker. I could walk on my own. I don't want to be followed. Was very calm and polite until I were scared by medical professionals and staff. I do not want husband Brett brown under power of attorney, or anyone else. I don't like that. Did yell.

Desired outcome: Pls rececitate. Pls treat. Don't take rights. Don't meddle in hippa/ privacy laws or rights. Don't follow. Against the law. Don't have power of attorney I don't want. Don't meddle in psychiatric history. Thank you

Read full review of Norton
Update by Jeniece
May 23, 2022 9:55 pm EDT

Husband Brett brown and Baptist east hospital very inconsiderate to me. I do not have aids/ hiv. I am an adult. I can verbally communicate allergies or health complaints and requests, and do not receive SSI or have caretaker. I needed no assistance walking out of the hospital. I am 41 yrs old. I was 38 on said date of complaint for hydracefus or skull complaint. I have made many such complaints and have no need for help with psychiatric health unless I say so. Please butt out of my hippa baptist east, Brett brown , and all other medical professionals. I don't want you in my private life, even if no proof of health condition or conditions. I don't want anyone on list for me for power of attorney but me. Pls no do not recitate. But pls always treat. Some people lie and I was attacked at Baptist east simply because I wanted to go home. Pls don't take medical rights or state. I am a little Leary of people making me do things I don't want to and things did not turn out good. Next time I will pursue an attorney if not if not given right to be treated, or not. Fair rights, because I was almost violently attacked, and don't need anyone to make my medical decisions for me. Thank you.

Update by Jeniece
May 23, 2022 10:44 pm EDT

Was denied rights to treat, or even leave Norton hospital when wanted times. Was followed out even though polite. Has happened 3 times. When they tried to make me stay I yelled. Was attacked. It became an embarrassing situation only when Norton made it one. Am quiet. Brett Brown not welcome/ex husband. Lies. Was blamed for needing psychiatric care and attention and am over 35 yrs old. I don't have to have that kind of care. Was sent out to some sort of Brookhaven, kept from working and almost forced to stay a long period of time. Just bc Norton felt like scaring me and I screamed at them. Tried to force to take medications I am allergic to. I was very angry.

Hide full review
ComplaintsBoard
I
10:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Norton New norton software

I just signed up yesterday and cannot log in using my correct passwords and Vault password. I cannot see any real estate accounts, my attorney site, my investment sites, or even sign into Norton. Someone needs to figure this out very soon.

Now I am told this is too short to get attention. The technical term for Norton's service so far is IT SUCKS.

Read full review of Norton
Hide full review
ComplaintsBoard
R
11:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Norton antivirus

my name is roger watson.on may 7 I bought an antivirus package from you for $48.53 .during the process of trying to install this i lost my server.i have tried numerous times to contact someone.they either dropped my calls or hung up on me.i would like my antivirus or reimburse my credit card/ thank you roger watson they said this would be overlooked when i tried to send it. my e-mail is [protected]@yahoo.com

Desired outcome: want my antivirus or refund

Read full review of Norton
Hide full review
ComplaintsBoard
T
5:20 pm EDT

Norton Norton 360, Lifelock, Password

Nothing I have tried concerning Norton has helped. I used the Uninstall to get rid of Norton yet the Password is still wrapped down in and will not remove.

I think I have gotten spam requesting financial info from both Norton and now even MacAfee. I have used Chat, Phone (agent was not fluent in English)

Review of the Norton Forum made me to understand others suffer from the password bane. 5/13/2022

I cannot put in a corrected password w/o Norton overwriting with a different password causing me to go thru lost password routine.

Desired outcome: I just want rid of anything Norton associated.

Read full review of Norton
Update by Tommylee
May 13, 2022 5:01 pm EDT

My complaint is anything Norton. When I call a support number I get someone I cannot understand, a myriad of questions and then finally a hangup. I uninstalled Norton But Password is still resident and causing many, many, many problems. Chat is useless, the phone is connected to someone that has english as a third language. I think someone has invaded Norton with spam and has tried to get money information asking financial information.

ALL I WANT is the ability to strip out anything NORTON, LIFELOCK SYMANTEC BUT ESPECIALLY PASSWORD details.

Update by Tommylee
May 13, 2022 5:04 pm EDT

Nothing has been resolved I do not agree to anything Norton even if I click submit.

Hide full review
ComplaintsBoard
C
1:06 pm EDT

Norton Surprisingly received Norton Bill

I received Norton bill of $489.35 for unknown service (INV: [protected]). I had never did any business with Norton. This is such a surprise!

I call the service line, someone with strong accent answered. I drop and call again got someone I can manage to understand. He says he cannot cancel my bill I need to submit form to request to cancel service. I don't think I should request cancel service because I never requested to start the service. I don't even know what service they are providing to me.

I suspect Norton is fraud me or be part of fraud.

Please analyze.

Che

Desired outcome: Norton should drop the bill and remove me from their contact list. Stop sending any email from now on.

Read full review of Norton
Hide full review
ComplaintsBoard
M
3:23 pm EDT

Norton Renewal is due and nobody on your phone support can tell me how to find the price or tell me the price

I have spoken to two agents. first agent put the phone down on me and the second agent was new and could not help. the manager was to busy to help.

after one hour on the phone I spoke to a manager, and was told my renewal was £84. I have found the same product on Amazon for £15.75. this is how you treat loyal customers.

I now have to cancel my renewal subscription and download the new one...great service Norton..

I would like a copy of the phone records to show how bad the service you have provided. the call was made on the 1st May @ 18.16 UK time . The call centre was in Manila Philippines. agent would not give their name or the managers name

Desired outcome: same rate renewal as I can purchase online. And a copy of the phone call for my records

Read full review of Norton
Hide full review
ComplaintsBoard
S
9:26 am EDT

Norton Customer service when purchasing for the first time - failure to extend to 2yrs yet, and having been told it was done (lie).

Hello,

Please see below transcript of chat with Hardeep S.

You will see that it is misleading, confusing ad contains an out-right lie: saying that I had been extended to 2 yrs, that I would receive a confirmation in a few hours. I felt that they were actually trying to 'fob-me-off' with this lie and get me to go away.

I had completed the step they told me to complete in order to get the 2yrs, but instead I got a cancellation email from Norton.

When I tried to get clarity from Hardeep, they ignored my query and abandoned the chat.

This has left me very time-poor having given Norton 3hrs of my time trying to sort this out, that is over £100 worth of my time that Norton has taken due to poor customer service.

I do not respond well to being mis-lead, deceived and lied to.

Chat with us

file:///C:/Users/sabri/Downloads/transcript_1_37%20PM.htm

Chat with us

Transcript

CHAT STARTED AT 12:27 PM

Kate | 12:27 PM

Hello! My name is Kate and I am a virtual assistant. Please select from an option below to ensure I can provide you the best assistance today! Our sales representatives will be able to answer any questions you have about our products and services.

member | 12:28 PM

Chat with a sales representative

Kate | 12:28 PM

Thank you. I will transfer you to an agent now.

You are now chatting with Hardeep S 12:28 PM

Hardeep S | 12:28 PM

Welcome to Norton LifeLock Sales Department. My name is Hardeep and I hope you are having a cheerful day! How can I make you happy with our products or services today?

member | 12:28 PM

hello... I was chatting with Parth S, but the chat ended before i could click on the link they sent

Hardeep S | 12:29 PM

Please let me know which subscription were you trying to buy?

member | 12:30 PM

we had just set me up with Delux for 1 yr and then they were directing me to the renwals team so that they can extend me to 2yrs at the same price

Hardeep S | 12:31 PM

I understand your concern.I assure you that the Norton Support executives will be able to definitely help you in providing the solution for your issue. Please connect with support executives on https://norton.com/chat

Hardeep S | 12:31 PM

Either you can stay connected with me over this chat and copy the link to open it up on another browser

member | 12:32 PM

it asked me to fill out a form

Hardeep S | 12:33 PM

Yes you will need to fill in the information to get connect with them.

member | 12:34 PM

ah

member | 12:34 PM

okay

member | 12:34 PM

i'm pressing the 'chat now' button but nothing is happening

Hardeep S | 12:35 PM

May i ask if you opened the link in the same browser on the same device?

member | 12:35 PM

its in a different window...

member | 12:36 PM

i'm guessing thats wrong

Hardeep S | 12:36 PM

You can disconnect the chat from here .

member | 12:38 PM

what if i need your help

member | 12:39 PM

i need your help

member | 12:39 PM

you and i are chatting via safari

member | 12:39 PM

i've opened the other link in chrome

member | 12:40 PM

its still not working

Hardeep S | 12:40 PM

i would like to inofrm you that you can directly contact Norton product service on this number [protected].

member | 12:40 PM

i'm in england uk

Hardeep S | 12:41 PM

I undersatand.I would request you to open the link in some other device.

member | 12:41 PM

okay... standby.. here goes

Hardeep S | 12:43 PM

Please take your time.

member | 12:45 PM

thank you for your patience

member | 12:45 PM

i'm scared of being cut off again

member | 12:45 PM

i appreciate your help

Hardeep S | 12:45 PM

You are welcome.

Hardeep S | 12:49 PM

May I ask if you issue has been resolved or not ?

member | 12:49 PM

unfortunately not

member | 12:49 PM

its just a bot

member | 12:49 PM

it doesn't understand what i need

member | 12:50 PM

it now saying wait time to speak to someone is 6 mins!

member | 12:51 PM

are you able to extend the delux to 2 yrs yourself?

member | 12:52 PM

i wish they hadn't cloed the chat until they were sure i was through :(

Hardeep S | 12:53 PM

You can use the link to upgrade it for the next two years.

member | 12:53 PM

which link?

Hardeep S | 12:54 PM

https://renew.norton.com/sclp/nox-static-ss2up/

Hardeep S | 12:55 PM

Please clcik on this link and

And once you are done with the payment please share the 10 digit alphanumeric order number that starts with NP.

member | 12:55 PM

okay

member | 12:56 PM

this is what i have for the delux: NP280126219

Hardeep S | 12:57 PM

No please the other one you will get after upgrading the Norton 360 Deluxe.

member | 12:59 PM

okay...

member | 12:59 PM

NP280126497

Hardeep S | 12:59 PM

Thank you for the information.

member | 12:59 PM

how do we extend it to the 2yrs?

Hardeep S | 1:02 PM

Now can now disconnect the chat from here and now you will click on the link https://norton.com/chat fill in the form again and then will now get connected with support again.This time they will definitely help you with get connect easily.

Hardeep S | 1:02 PM

They will just add the number of days and it will get the NOrton deluxe for 2 years.

member | 1:03 PM

oh... i don't understand why we just did the last step again?

Hardeep S | 1:03 PM

extened for you.

member | 1:04 PM

oh... thank you.. i thought i was already upgraded to 360 Deluxe...

member | 1:04 PM

and then we repested the upgrade?

Hardeep S | 1:04 PM

You have already upgraded the Norton 360 deluxe and then they will provide you with the refund of the amount.

member | 1:04 PM

i'm confused

member | 1:05 PM

what have i currently got now?

member | 1:05 PM

do i have 2yrs now?

Hardeep S | 1:05 PM

Yes.

member | 1:05 PM

i don't have anything that tells me i have it for 2 yrs

Hardeep S | 1:06 PM

However it has already been upgraded. and they will send you the confirmation after you click on the link and get connected.

member | 1:08 PM

i'm so confused

member | 1:08 PM

please can you explain step by step what has happened, and what needs to happen now

Hardeep S | 1:10 PM

You have already been upgraded and you will need to disconnect in case of any problem get connected with Norton support.

member | 1:11 PM

i don't understand what you have just said

member | 1:11 PM

please provide step by step

Hardeep S | 1:12 PM

The order number is the confirmation that you have already been upgraded and you will receive the confirmation email in a few hours.

member | 1:13 PM

thank you

Hardeep S | 1:13 PM

Is there anything else I can assist you with?

member | 1:13 PM

so my understanding is that i have ben upgraded to deluxe

member | 1:13 PM

but

member | 1:14 PM

i don't yet think i have been extended to 2 yrs

Hardeep S | 1:14 PM

I asure you that you have been sucessfully upgraded to deluxe for 2 years.

Hardeep S | 1:16 PM

I would like to help you with this issue, however we seem to be having technical difficulties. I am not seeing any responses from you. Please respond if you are still there and require assistance.

member | 1:17 PM

i'm here

Hardeep S | 1:17 PM

member, I am still connected to you over chat. If you do not have any other questions, you are welcome to end this chat session.

member | 1:18 PM

I need to know that it has been extended for 2 yrs..

member | 1:18 PM

you siad something about a refund which is onfusing me

member | 1:18 PM

please can you spell out step by step what needs to happen next

member | 1:19 PM

for example:

member | 1:20 PM

1. wait for 2 hrs to receive confirmation that you have the 2yrs

Hardeep S | 1:21 PM

I would like to inform you that the i apologize i was confused between this and the last chat.

member | 1:21 PM

2. follow the link to download the protection onto each of your devices

member | 1:21 PM

okay no worries

member | 1:21 PM

please spell out what i need to do now

member | 1:21 PM

when do i start downloadin etc..

Hardeep S | 1:22 PM

1) open web browser

2) Search my.Norton.com

3) sign -in to your subscription

4) check the top right corned for a person in a circle

5)Click manage my subscription

6) Click on download next to the existing subscription

7) Run the downloaded file - let it install

member | 1:22 PM

okay thank you standby..

member | 1:24 PM

it says it expires 1 5 2023

member | 1:24 PM

thats just 1 yr not 2

Hardeep S | 1:25 PM

I reuqest you to kindly wait for the next conifrmation email.

member | 1:25 PM

Hardeep, what is the case no. for this interaction?

Hardeep S | 1:28 PM

I would reqeust to klindly dsiconnect the chat and click on the link please https://norton.com/chat

member | 1:28 PM

please stay

member | 1:28 PM

i need your help

member | 1:28 PM

i have recieved an email

member | 1:28 PM

but it isn't a 2 yrs confirmation

member | 1:28 PM

it says i have cancelled my renewal

member | 1:29 PM

which i have not

Hardeep S | 1:29 PM

You wont be able to get connected with them I request you to kindly use some other device(Phone or PC) this time.

member | 1:29 PM

please stay

Hardeep S | 1:29 PM

I apologize for the hassle. However I would like to inform you that you are connected to the Norton sales team we only help customers to make a purchase for a product or subscription. I assure you that the Norton Support executives will be able to definitely help you in providing the solution for your issue. Please connect with support executives on https://norton.com/chat

member | 1:29 PM

i need your help

member | 1:29 PM

i am in the middle of a purchase

member | 1:29 PM

and a subscription

member | 1:30 PM

please stay and see this purchase through

Hardeep S | 1:31 PM

I apologize however I wont be able to help you because the link does not work unless the chat with sales team is disconnected.

member | 1:31 PM

at 1259 (uk time) i followed the link you told me to.

member | 1:31 PM

please stay

member | 1:31 PM

the link will work on my other device whilst i continue to seek your help here

Hardeep S | 1:33 PM

You can get better help from the support link I apologize however I don't have nay tools they will help you with the necessary tools they have.WE only help with purchase and assurance.

member | 1:33 PM

this is a ourchase help requet

member | 1:33 PM

*purchase

Hardeep S | 1:34 PM

Yes we help with purcahse however the support team handles the renewals.

member | 1:35 PM

I need your help to check what we did we the link at 1259

Hardeep S | 1:35 PM

i would request you to please trust me on this and get connected with them after disconnecting the chat.

member | 1:35 PM

becuase afeter i followed the link you sent , i recived an email saying i had cancelled my subscription

Hardeep S | 1:36 PM

No they weill help you with all the issues.

Hardeep S | 1:37 PM

i apologize however i wont be able to.

Hardeep S has ended the chat 1:37 PM

Live Chat by eGain

Desired outcome: 2 yr Deluxe service.A further Goodwill gesture for the insult & injury from wasting my time with both that experience and having to complain and the physical symptoms and impact of frustration that this all causes.

Read full review of Norton and 1 comment
Hide full review
1 comment
Add a comment
J
J
Jeannie Heard
US
Send a message
May 23, 2022 2:40 am EDT

I had the basic most inexpensive Norton antivirus product they sold last year. However I had to change computer towers which caused me to have to remember the name used for Dell. I chose the wrong name. Just before the old tower died I had had Norton do a cloud storage. Now I have two names and both are in cloud storage, therefore there is now duplication which ate up my cloud capacity. So I phoned Norton and allowed remote fixing of the duplication. AND, the nice man gave me a free upgrade which has a much greater cloud capacity. Now it it nearing time for renewal. I am getting to the point of the problem. The duplication problem really didn't get fixed. I can delete excess stuff, but whenever I do another cloud backup the duplications come back like a killed horror movie actor. I am now willing to just get the darned stuff sort it out if only I could renew at the original basic most cheapest less that $20 bucks/ year, not at the inflated price of the free upgrade (which is over $100/year. But the chat online via typing with a darned robot doesn't even work. It won't even start despite the fact I temporarily enabled cookies. Now I cannot even find a phone number for customer service. It seems it is renew at their prefixed price (I only have one computer) for services and coverage I do not want or need or the highway.

ComplaintsBoard
G
3:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Norton numerous e mails saying my prescription is up when the anniversary date is oct 1/22

numerous e mails this week. saying my subscription is up. saying i have 2 subscriptions ...dont know why ? need to either cancel one sub out or blend them so that im properly covered long term customer..pls HELP

Read full review of Norton
Hide full review
ComplaintsBoard
S
9:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Norton Norton Antivirus

I had £84.99 (AP1394979805) taken from my Credit Card Account and went to the bank to dispute this. I've since found out that i had money taken off in May 2021 as well. I have never received this service and still do not have anti-virus on my laptop!. Therefore I would like a full refund for a service which has never been provided and therefore was mis sold. I could not cancel as I did not receive the service. I would ask that this is refunded in to the account from which it was taken. Failure to do so will result in sending to the Ombudsman. Regards. Sandra Breadon

Read full review of Norton
Hide full review
ComplaintsBoard
R
12:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Norton renewal and customer service representative

I contacted Norton this morning to renew my services. I requested 2 year subscription with one year free for a total cost of $199. Alida Grady was your representative. She proceeded to charge me $119 fHer behavior has convinced me I wsill never again allow remote access by your representatives to my computer. Supposedly I have now been charged a total of $199 for 3 years of service. If I find this is not accurate, I will pursue charges. It took well over an hour of my time to obtain what I requested in the first few minutes of contact.

Read full review of Norton
Hide full review

Norton Reviews 0

Looks like Norton has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Norton, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Norton

Screenshot Norton
Norton is a well-known brand in the cybersecurity industry, offering a range of products and services to protect individuals and businesses from online threats. The company was founded in 1990 and has since become a trusted name in the industry, with millions of users worldwide.

Norton's products and services include antivirus software, internet security, and identity theft protection. These tools are designed to protect against a range of threats, including viruses, malware, phishing scams, and more. Norton's software is constantly updated to stay ahead of new threats, ensuring that users are always protected.

One of the key features of Norton's products is their ease of use. The software is designed to be user-friendly, with simple interfaces that make it easy for even non-technical users to understand and use. This is important, as many people are not familiar with the technical aspects of cybersecurity and may be intimidated by complex software.

In addition to its products, Norton also offers a range of services to help users stay safe online. These include online backup, password management, and parental controls. These services are designed to provide additional layers of protection and help users manage their online activities more effectively.

Overall, Norton is a trusted and reliable brand in the cybersecurity industry. Its products and services are designed to provide comprehensive protection against online threats, while also being easy to use and understand. Whether you are an individual or a business, Norton has a range of solutions to help keep you safe online.

Overview of Norton complaint handling

Norton reviews first appeared on Complaints Board on Aug 14, 2006. The latest review Nortons is horrible, read reviews before buying was posted on Dec 5, 2024. The latest complaint refund of annual subscription was resolved on Apr 10, 2020. Norton has an average consumer rating of 3 stars from 531 reviews. Norton has resolved 219 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.4
33242 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Norton Contacts

  2. Norton phone numbers
    1800 680 026
    1800 680 026
    Click up if you have successfully reached Norton by calling 1800 680 026 phone number 235 235 users reported that they have successfully reached Norton by calling 1800 680 026 phone number Click down if you have unsuccessfully reached Norton by calling 1800 680 026 phone number 129 129 users reported that they have UNsuccessfully reached Norton by calling 1800 680 026 phone number
    65%
    Confidence score
    Australia
    +1 (800) 720-7898
    +1 (800) 720-7898
    Click up if you have successfully reached Norton by calling +1 (800) 720-7898 phone number 0 0 users reported that they have successfully reached Norton by calling +1 (800) 720-7898 phone number Click down if you have unsuccessfully reached Norton by calling +1 (800) 720-7898 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +1 (800) 720-7898 phone number
    Singapore
    +1 (800) 441-7077
    +1 (800) 441-7077
    Click up if you have successfully reached Norton by calling +1 (800) 441-7077 phone number 0 0 users reported that they have successfully reached Norton by calling +1 (800) 441-7077 phone number Click down if you have unsuccessfully reached Norton by calling +1 (800) 441-7077 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +1 (800) 441-7077 phone number
    Thailand
    +1 (800) 944-0586
    +1 (800) 944-0586
    Click up if you have successfully reached Norton by calling +1 (800) 944-0586 phone number 0 0 users reported that they have successfully reached Norton by calling +1 (800) 944-0586 phone number Click down if you have unsuccessfully reached Norton by calling +1 (800) 944-0586 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +1 (800) 944-0586 phone number
    Colombia
    +1 (855) 815-2726
    +1 (855) 815-2726
    Click up if you have successfully reached Norton by calling +1 (855) 815-2726 phone number 9 9 users reported that they have successfully reached Norton by calling +1 (855) 815-2726 phone number Click down if you have unsuccessfully reached Norton by calling +1 (855) 815-2726 phone number 8 8 users reported that they have UNsuccessfully reached Norton by calling +1 (855) 815-2726 phone number
    6%
    Confidence score
    United States
    +1 (800) 745-6034
    +1 (800) 745-6034
    Click up if you have successfully reached Norton by calling +1 (800) 745-6034 phone number 3 3 users reported that they have successfully reached Norton by calling +1 (800) 745-6034 phone number Click down if you have unsuccessfully reached Norton by calling +1 (800) 745-6034 phone number 2 2 users reported that they have UNsuccessfully reached Norton by calling +1 (800) 745-6034 phone number
    20%
    Confidence score
    Canada
    +64 800 174 089
    +64 800 174 089
    Click up if you have successfully reached Norton by calling +64 800 174 089 phone number 3 3 users reported that they have successfully reached Norton by calling +64 800 174 089 phone number Click down if you have unsuccessfully reached Norton by calling +64 800 174 089 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +64 800 174 089 phone number
    100%
    Confidence score
    New Zealand
    +44 207 616 5600
    +44 207 616 5600
    Click up if you have successfully reached Norton by calling +44 207 616 5600 phone number 23 23 users reported that they have successfully reached Norton by calling +44 207 616 5600 phone number Click down if you have unsuccessfully reached Norton by calling +44 207 616 5600 phone number 16 16 users reported that they have UNsuccessfully reached Norton by calling +44 207 616 5600 phone number
    18%
    Confidence score
    United Kingdom
    +353 16 011 906
    +353 16 011 906
    Click up if you have successfully reached Norton by calling +353 16 011 906 phone number 5 5 users reported that they have successfully reached Norton by calling +353 16 011 906 phone number Click down if you have unsuccessfully reached Norton by calling +353 16 011 906 phone number 5 5 users reported that they have UNsuccessfully reached Norton by calling +353 16 011 906 phone number
    Ireland
    +43 150 159 6004
    +43 150 159 6004
    Click up if you have successfully reached Norton by calling +43 150 159 6004 phone number 0 0 users reported that they have successfully reached Norton by calling +43 150 159 6004 phone number Click down if you have unsuccessfully reached Norton by calling +43 150 159 6004 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +43 150 159 6004 phone number
    Austria
    +32 22 566 625
    +32 22 566 625
    Click up if you have successfully reached Norton by calling +32 22 566 625 phone number 0 0 users reported that they have successfully reached Norton by calling +32 22 566 625 phone number Click down if you have unsuccessfully reached Norton by calling +32 22 566 625 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +32 22 566 625 phone number
    Belgium
    +420 239 016 463
    +420 239 016 463
    Click up if you have successfully reached Norton by calling +420 239 016 463 phone number 0 0 users reported that they have successfully reached Norton by calling +420 239 016 463 phone number Click down if you have unsuccessfully reached Norton by calling +420 239 016 463 phone number 1 1 users reported that they have UNsuccessfully reached Norton by calling +420 239 016 463 phone number
    Czech Republic
    +45 35 258 010
    +45 35 258 010
    Click up if you have successfully reached Norton by calling +45 35 258 010 phone number 0 0 users reported that they have successfully reached Norton by calling +45 35 258 010 phone number Click down if you have unsuccessfully reached Norton by calling +45 35 258 010 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +45 35 258 010 phone number
    Denmark
    +358 923 113 405
    +358 923 113 405
    Click up if you have successfully reached Norton by calling +358 923 113 405 phone number 0 0 users reported that they have successfully reached Norton by calling +358 923 113 405 phone number Click down if you have unsuccessfully reached Norton by calling +358 923 113 405 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +358 923 113 405 phone number
    Finland
    +33 173 018 499
    +33 173 018 499
    Click up if you have successfully reached Norton by calling +33 173 018 499 phone number 0 0 users reported that they have successfully reached Norton by calling +33 173 018 499 phone number Click down if you have unsuccessfully reached Norton by calling +33 173 018 499 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +33 173 018 499 phone number
    France
    +49 696 640 4388
    +49 696 640 4388
    Click up if you have successfully reached Norton by calling +49 696 640 4388 phone number 0 0 users reported that they have successfully reached Norton by calling +49 696 640 4388 phone number Click down if you have unsuccessfully reached Norton by calling +49 696 640 4388 phone number 1 1 users reported that they have UNsuccessfully reached Norton by calling +49 696 640 4388 phone number
    Germany
    +30 800 4414 4299
    +30 800 4414 4299
    Click up if you have successfully reached Norton by calling +30 800 4414 4299 phone number 0 0 users reported that they have successfully reached Norton by calling +30 800 4414 4299 phone number Click down if you have unsuccessfully reached Norton by calling +30 800 4414 4299 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +30 800 4414 4299 phone number
    Greece
    +39 245 279 054
    +39 245 279 054
    Click up if you have successfully reached Norton by calling +39 245 279 054 phone number 0 0 users reported that they have successfully reached Norton by calling +39 245 279 054 phone number Click down if you have unsuccessfully reached Norton by calling +39 245 279 054 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +39 245 279 054 phone number
    Italy
    +352 298 479 5023
    +352 298 479 5023
    Click up if you have successfully reached Norton by calling +352 298 479 5023 phone number 0 0 users reported that they have successfully reached Norton by calling +352 298 479 5023 phone number Click down if you have unsuccessfully reached Norton by calling +352 298 479 5023 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +352 298 479 5023 phone number
    Luxembourg
    +31 205 040 539
    +31 205 040 539
    Click up if you have successfully reached Norton by calling +31 205 040 539 phone number 1 1 users reported that they have successfully reached Norton by calling +31 205 040 539 phone number Click down if you have unsuccessfully reached Norton by calling +31 205 040 539 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +31 205 040 539 phone number
    100%
    Confidence score
    Netherlands
    +47 22 971 704
    +47 22 971 704
    Click up if you have successfully reached Norton by calling +47 22 971 704 phone number 0 0 users reported that they have successfully reached Norton by calling +47 22 971 704 phone number Click down if you have unsuccessfully reached Norton by calling +47 22 971 704 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +47 22 971 704 phone number
    Norway
    +48 222 030 314
    +48 222 030 314
    Click up if you have successfully reached Norton by calling +48 222 030 314 phone number 3 3 users reported that they have successfully reached Norton by calling +48 222 030 314 phone number Click down if you have unsuccessfully reached Norton by calling +48 222 030 314 phone number 1 1 users reported that they have UNsuccessfully reached Norton by calling +48 222 030 314 phone number
    50%
    Confidence score
    Poland
    +351 800 780 066
    +351 800 780 066
    Click up if you have successfully reached Norton by calling +351 800 780 066 phone number 0 0 users reported that they have successfully reached Norton by calling +351 800 780 066 phone number Click down if you have unsuccessfully reached Norton by calling +351 800 780 066 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +351 800 780 066 phone number
    Portugal
    +7 499 272 2059
    +7 499 272 2059
    Click up if you have successfully reached Norton by calling +7 499 272 2059 phone number 0 0 users reported that they have successfully reached Norton by calling +7 499 272 2059 phone number Click down if you have unsuccessfully reached Norton by calling +7 499 272 2059 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +7 499 272 2059 phone number
    Russia
    +34 911 776 150
    +34 911 776 150
    Click up if you have successfully reached Norton by calling +34 911 776 150 phone number 0 0 users reported that they have successfully reached Norton by calling +34 911 776 150 phone number Click down if you have unsuccessfully reached Norton by calling +34 911 776 150 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +34 911 776 150 phone number
    Spain
    +46 857 929 037
    +46 857 929 037
    Click up if you have successfully reached Norton by calling +46 857 929 037 phone number 0 0 users reported that they have successfully reached Norton by calling +46 857 929 037 phone number Click down if you have unsuccessfully reached Norton by calling +46 857 929 037 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +46 857 929 037 phone number
    Sweden
    +41 442 120 032
    +41 442 120 032
    Click up if you have successfully reached Norton by calling +41 442 120 032 phone number 0 0 users reported that they have successfully reached Norton by calling +41 442 120 032 phone number Click down if you have unsuccessfully reached Norton by calling +41 442 120 032 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +41 442 120 032 phone number
    Switzerland
    +90 216 282 1987
    +90 216 282 1987
    Click up if you have successfully reached Norton by calling +90 216 282 1987 phone number 0 0 users reported that they have successfully reached Norton by calling +90 216 282 1987 phone number Click down if you have unsuccessfully reached Norton by calling +90 216 282 1987 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +90 216 282 1987 phone number
    Turkey
    +86 800 830 1153
    +86 800 830 1153
    Click up if you have successfully reached Norton by calling +86 800 830 1153 phone number 0 0 users reported that they have successfully reached Norton by calling +86 800 830 1153 phone number Click down if you have unsuccessfully reached Norton by calling +86 800 830 1153 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +86 800 830 1153 phone number
    China
    +852 25 981 234
    +852 25 981 234
    Click up if you have successfully reached Norton by calling +852 25 981 234 phone number 0 0 users reported that they have successfully reached Norton by calling +852 25 981 234 phone number Click down if you have unsuccessfully reached Norton by calling +852 25 981 234 phone number 1 1 users reported that they have UNsuccessfully reached Norton by calling +852 25 981 234 phone number
    Hong Kong
    +91 800 100 7601
    +91 800 100 7601
    Click up if you have successfully reached Norton by calling +91 800 100 7601 phone number 0 0 users reported that they have successfully reached Norton by calling +91 800 100 7601 phone number Click down if you have unsuccessfully reached Norton by calling +91 800 100 7601 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +91 800 100 7601 phone number
    India
    ‎+972 180 944 7879
    ‎+972 180 944 7879
    Click up if you have successfully reached Norton by calling ‎+972 180 944 7879 phone number 3 3 users reported that they have successfully reached Norton by calling ‎+972 180 944 7879 phone number Click down if you have unsuccessfully reached Norton by calling ‎+972 180 944 7879 phone number 1 1 users reported that they have UNsuccessfully reached Norton by calling ‎+972 180 944 7879 phone number
    50%
    Confidence score
    Israel
    +81 356 422 682
    +81 356 422 682
    Click up if you have successfully reached Norton by calling +81 356 422 682 phone number 0 0 users reported that they have successfully reached Norton by calling +81 356 422 682 phone number Click down if you have unsuccessfully reached Norton by calling +81 356 422 682 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +81 356 422 682 phone number
    Japan
    +60 377 124 612
    +60 377 124 612
    Click up if you have successfully reached Norton by calling +60 377 124 612 phone number 0 0 users reported that they have successfully reached Norton by calling +60 377 124 612 phone number Click down if you have unsuccessfully reached Norton by calling +60 377 124 612 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +60 377 124 612 phone number
    Malaysia
    +27 218 192 830
    +27 218 192 830
    Click up if you have successfully reached Norton by calling +27 218 192 830 phone number 0 0 users reported that they have successfully reached Norton by calling +27 218 192 830 phone number Click down if you have unsuccessfully reached Norton by calling +27 218 192 830 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +27 218 192 830 phone number
    South Africa
    +82 220 971 401
    +82 220 971 401
    Click up if you have successfully reached Norton by calling +82 220 971 401 phone number 0 0 users reported that they have successfully reached Norton by calling +82 220 971 401 phone number Click down if you have unsuccessfully reached Norton by calling +82 220 971 401 phone number 1 1 users reported that they have UNsuccessfully reached Norton by calling +82 220 971 401 phone number
    South Korea
    +886 801 855 873
    +886 801 855 873
    Click up if you have successfully reached Norton by calling +886 801 855 873 phone number 0 0 users reported that they have successfully reached Norton by calling +886 801 855 873 phone number Click down if you have unsuccessfully reached Norton by calling +886 801 855 873 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +886 801 855 873 phone number
    Taiwan
    +971 800 844 0742
    +971 800 844 0742
    Click up if you have successfully reached Norton by calling +971 800 844 0742 phone number 9 9 users reported that they have successfully reached Norton by calling +971 800 844 0742 phone number Click down if you have unsuccessfully reached Norton by calling +971 800 844 0742 phone number 9 9 users reported that they have UNsuccessfully reached Norton by calling +971 800 844 0742 phone number
    UAE
    +54 115 354 0370
    +54 115 354 0370
    Click up if you have successfully reached Norton by calling +54 115 354 0370 phone number 0 0 users reported that they have successfully reached Norton by calling +54 115 354 0370 phone number Click down if you have unsuccessfully reached Norton by calling +54 115 354 0370 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +54 115 354 0370 phone number
    Argentina
    +55 114 700 1747
    +55 114 700 1747
    Click up if you have successfully reached Norton by calling +55 114 700 1747 phone number 0 0 users reported that they have successfully reached Norton by calling +55 114 700 1747 phone number Click down if you have unsuccessfully reached Norton by calling +55 114 700 1747 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +55 114 700 1747 phone number
    Brazil
    +56 800 646 210
    +56 800 646 210
    Click up if you have successfully reached Norton by calling +56 800 646 210 phone number 0 0 users reported that they have successfully reached Norton by calling +56 800 646 210 phone number Click down if you have unsuccessfully reached Norton by calling +56 800 646 210 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +56 800 646 210 phone number
    Chile
    +52 554 738 1613
    +52 554 738 1613
    Click up if you have successfully reached Norton by calling +52 554 738 1613 phone number 2 2 users reported that they have successfully reached Norton by calling +52 554 738 1613 phone number Click down if you have unsuccessfully reached Norton by calling +52 554 738 1613 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +52 554 738 1613 phone number
    100%
    Confidence score
    Mexico
    More phone numbers
  3. Norton emails
  4. Norton address
    350 Ellis Street, Mountain View, California, 94043, United States
  5. Norton social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 06, 2024
  7. View all Norton contacts

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.