Norton
Reviews and Complaints

Purchased a 12 month Subscription to Norton Mobile Security, as part of this a feature given was Dark Web Monitoring. The subscription started 12/21 and on the 14/04/22 a data leak was detected on the dark web by 3 separate companies none of these being Norton. I decide to contact Norton to cancel the plan as the service I was paying for wasnt being fulfilled. Norton initially agreed to a refund on this basis however I had to contact Apple as I had paid through them. When contacting Apple they told me no matter what since the 60day policy had been surpassed I was not getting a refund and to contact Norton again as these are the only people who could help. After reaching out to Norton again they stated we cant help either as you didnt purchase the service direct from them. Now what am I meant to do in order to check the service works? Leak all my data onto the dark web myself just to make sure it works? Both companies just defer me to the other without any help or resolution. When paying for a service over 12 months youd expect to receive that service. If not then a refund is in order... This seems like a well engineered loop hole, based on this policy if a customer was to pay for the service through Apple and Norton were to cancel the users ability to access the service after 2 months they cant get their money back in any way shape of form. This is a disgusting practice from two well established companies both without a complaints department (or so the advisors have stated) so you have nowhere to go from they saying no over and over again. Sorry we cant help is the best anyone has come up with.

I bought norton deluxe with utiltiies. I have the security but not the utilties. I have phone, I have mailed twice, I have spoken with an agent who remotely accessed my computer.

The issue is still not fixed.

There was no customer feedback by the agent. He just signed off without fixing the issue.

I am angry that I am paying for something you can not deliver.

I have 3 other devices and both security and utilties have uploaded on these so I know it's working however on my current device which I use daily utitlities will not download.

I asked for a link which didn't work.

This is time wasting and money wasting so far and very frustrating because it's taking too much time for a simple task. This should be quite simple considering it's a simple download for a product i'm paying for?

I Purchased Norton in November and paid for it by Visa. Then yesterday I noticed they had charged me again on my Visa without my consent. So I am not very happy and will call my Visa now to cancel my card so Norton won't be able to take more money from my Visa account for this stupid Norton. I will also try another security now because Norton is also getting too expensive anyway.

So disappointed now that I have to change my Visa account because of this.

Effie Hewitt

[protected]@bellaliant.net

Spent over 1 hr on phone with support to see if I could combine 4 subscriptions into just Norton 360 + Lifelock. She said I didn't have Norton Utilities Premium, which I was looking at as "Active" on my subscription screen. She asked for the product key so she could look at it. She then turned it from "Active" to "Disabled". When I told her she did this, she said that she didn't, that it had been inactive for years. I asked for Supvr. She also said it had been inactive for years. I cancelled all subscriptions. The support people were very difficult to communicate with. They never seemed to understand what I was asking. This has been a nightmare.

We called for help into install your deluxe product as we were having trouble. The lady went through a lot of stuff and then started saying if we buy this product for five years for £300 pounds and proceded to tell us about it. We said no thank you. she then said about £500 punds for ten years to which we said no. She then went away and when she came back she said we could have the security system for£70 pounds and pay it in insalments. we said no thank you. Then I said what you are saying is the card we brought is really no good. so I said we paid £16.99 for nothing. All we wanted was help to load it. We have had no problems before. Is this write that when we buy the card from the shop we might as well through our money away as you are selling the public something that is not worth having. The lady upset my wife in the proceed

I have used Norton for over a year and have had issues with customer service anytime I had an issue. I finally had an issue in December and spent over 2 hours online (because I couldn't speak with a live agent) trying to fix it. I was disconnected numerous times, and finally they suggested I needed to purchase another product. I did so and then attempted to cancel it after a month. I again could not get a live agent and could not cancel it. When I did finally get a live agent, I was hung up on over and over again. Don't Use Norton Products! Their customer service is VERY poor. I had two services, one which I knew I would not be able to get a refund for, but the other I had tried numerous times to get through and couldn't. Today I did, after being hung up on 4 times, and got a supervisor who said there was nothing he could do about the service THEY recommended I purchase in December. I want a refund and all my services with NORTON cancelled.

I don't know how you got a Norton anti Malware program installed in my computer but when I tried to uninstall it you gave me a load of pain. Please don't do this.

So I don't even HAVE Norton installed onto any of my devices. Nor have I ever used Norton. I have Macafee usually. Tell me why I was charged $60 when I 1. never renewed my Macafee subscription and 2. Don't even have the application installed. Like this is Fraud and I don't even know what else considering I never even gave this company my information and they STOLE my money!

you keep trying to get me to buy a subscriptrion and now you want me to cancel and buy a new to fix scan . I thought the one I have is to pay for that repairs. when I bought it. I was led to believe it covered most every thing. I am on a limited income and can not pay more than already paid. I need to see what I am paying for that you would want me to buy more of your plans if I am going to renew.

My norton will not start up stating that my subscription has expired. I have 151 days left on my paid subscription. I tried to reinstall but this did not help so I contacted tech suppport. The tech guy took control of my computer and deleted then reinstalled norton, This did not work so he initiated a level 2 problem and said that the tech support would contact me in 48 hours. After 48 hours I had not heard from norton so I called tech support and was told that they wourl call back within 3 hours. Norton NEVER called. It is now day 3 so I called tech support again. Was told they would call back in 2 hours. That was 5.5 hours ago and noone has called so I once again called tech support, This time I was told that noone was calling because norton did not know how to fix the problem.

At this point I need antivirus protection so I wanted to cancel my subscription and get a refund. The customer support rep could not do this and told me I would receive a call back in 2.5 hours, I am quite unhappy with norton and just want my money back! I can buy and install one of your competitors products in minutes.

case # [protected]

My name is Olufunso Idowu

- contact email - funso,[protected]@virgin.net

I purchased my annual subscription through Amazon on 29/4/21. It covered up to 5 devices. I installed and used it on a 3 devices but have since uninstalled it from 2 of the devices, and not used my 2 additional purchases at all.

I uninstalled because it created firewall access problems.

I have changed devices (Desktop and mobile phone) and upon trying to install Norton antivirus, was refused on grounds that my product key was already in use and then a notification that my subscription has expired and i would have to buy a new subscription.

My purchase was for a year, therefore not expiring until 28/4/21.

I am being cheated by Norton and deprived of what I paid and contracted for.

I require Norton to correct their record, restore and give me access to my account or refund the balance unused part of my subscription, dated from today, 02/03/22.

My supporting document could not be uploaded so below are the details;

Microsoft 365 Family | 15 Months subscription | Office apps | up to 6 users | Multiple PCs/Macs, Tablets and Phones + Norton 360 Deluxe | 5 Devices | 15 months subscription | multilingual | Download

• Platform: windows_8_1, windows_10, windows_11, mac_os_sierra, mac_os_big_sur_11

• How to redeem this item

Norton Product Key: XCC3GB3VHXP4Q4W3837MFFPWG

Token: QVCJX-PG66H-P9QQ6-2TRG6-PVH6Z

Link: https://setup.office.com/?token=Q8S2fXjgPE%2fekuUYs7YKoX47e78nox8MgpU%2fM1nQDVd7PmoYDUR60EIqPbTQ0K%2fCfn1YmQam9ted1Bm%2fx5L6OmzTcSKzO%2b%2fcTH07llyqSC9uBGwrWgW7eF72109S7%2fxO2CiV8LfpZgu5zhqfvoEHpBq0UFN2J3vzeSHQn4LfjfWTi%2fL5fBta%2fjIcmz%2bfWedefuwCNMS1qBZOd7McFRhhJJKpifWE6XFH0I%2fWO7eZmRc99PCozw88YD36mw5UiTKkJyrgHCzBn5Jx%2bEfnQ2VKgkws0AxjUpSQJ0opODAnKQMGitxhvMgixX5afCMXlEeRKOhSZPlbPMpbOr0310BURQ%3d%3d&ctid=e6a81b26-4eaf-42d7-b52a-bfdfdb7d3c55

Purchased on April 29, 2021 View order details

How to redeem this item

Microsoft 365 Family | 15 Months subscription | Office apps | up to 6 users | Multiple PCs/Macs, Tablets and Phones + Norton 360 Deluxe | 5 Devices | 15 months subscription | multilingual | Download

Microsoft:

Go to Office.com/setup and sign in with your Microsoft account or create a new account (save your credentials). Enter your product key and follow the instructions

Norton:

1. Go to norton.com/enroll

2. Sign in then enter your product key

3. Click Next and follow the on-screen instructions

*You must have a Norton account to install. If you don't aready have a account, you can easily set up one using your email address. To protect additional computers, smartphones and tablets please return to norton.com/enroll

Your Orders

Your Account

Amazon.co.uk

Digital Delivery Confirmation

Order #D01-[protected]

Hello Olufunso Idowu,

Your digital video games and software purchases are now available for use.

Download, access and manage your digital video games and software now.

Access your content

I cancelled my automatic renewal for Norton a few months back, I even had an email confirmation from them after to say they won’t take money when my subscription expired.

I just received an email today saying they have tried to take money out of my account. Luckily I’ve changed by back details since then, but clearly there’s something really wrong here.

On Feb. 22 I recieved a bill stating Norton was taking 550 dollars out of my bank acct. I contacted them to resolve situation and they asked me to download anytime app in order to connect computers to Norton to refund money. Then they threatened me, I felt, with fact they had my computer on their screen, etc., about getting the refund. There should have never been a reocurring bill when I cancelled. That is a form of fraiud & theft, I feel.

I paid to renew and Norton keeps wanting me to pay it again. Bait and switch business practice. I called 2 times and I was told it was fixed but Today I got another request to renew or my subscription would be ended.

Order Number: NP1380202164

Tax Disclosure:

Seller's details: NortonLifeLock Inc.

60 E. Rio Salado Parkway, Suite 1000

Tempe, AZ 85281

USA

USA FEIN: 77‐0181864

Canada GST #: [protected] RT0001; QST #: [protected]

Order Details

Norton™ 360 Premium II Subscription Renewal ﴾1 Year Subscription﴿

Microsoft® Windows®, Mac OS®, iOS®, Android™

Product Key

PBKCVHFMD2TJXPPPYMX6QJTM7

Product Serial Number

C84FG8JTHGBV

Licenses

‐

Automatic Renewal

Annual Subscription

Status

Processed

Expires On

2/28/2021

USD $89.99

Payment Details

Payment Method Credit Card

Account Holder Name KennethJ Lipovsky

Card Type DISCOVER

Card Number XXXX‐XXXX‐XXXX‐5631

Sub‐Total USD $89.99

Tax USD $6.74

Total USD $96.73

27th January 2022 £84.99 was debited from my credit card account, more than 1 month before the expiry date of 3rd March, 2022.

I logged on Norton to cancel the service at 08:10am on 1st February. £84.99 was debited from my credit card account for the service beginning from 3 March 2022 to 3 March 2023. It is absurd. I never use the anti-virus service on and after 1st February 2022. Why do I have to pay for the service that I never use?

I am looking forward to having your reply at: [protected]@gmail.com.

See the attached email I received from a bogus site.

Who sent that email trying to get me to pay them. ITS NOT NORTON IM SURE

Look at the email in the attached photos. Someone is trying to rip me off using your name.

THIS IS RIDICULOUS

LOOK AT THE EMAIL I SENT YOU FROM A PERSON CLAIMING TO REPRESENT NORTON.

IN Sept 18, 2021 I was charged $489 for 3 years of computer protection. Then I am being charged for Computer protection for 3years again on 1/26/22. My attempted phone call today was by a non-US citizen who could effectively communicate the English language. Complaint number 1) Hire people who can speak and understand English. Sorry but this is critical. 2) The person could not understand why I was calling when I explained I was asking why I was being charged. I never really signed up with Norton but they bought out life Lock. 3) When I complained that my son had his social security card stolen and had his gaming site hacked Norton or Life lock did NOTHING! to Help! NOTHING! NOTHING! We told them the problems we were having with Social Security administration and they said there was nothing they could do! they also won't help with my son's credit being hacked on Sony PlayStation gaming. I need help and your organization is suppose to provide this type of help!

1/18/22 I recently discovered that Norton has been billing me for their on-line service since 2011. I caught them because the credit card they had been using went dead. The bank sold out to another bank so my card number changed. When I got my invoice from my new credit card, I noticed a charge for $114.99 which I knew I hadn't made, as the company was unfamiliar to me. I placed a fraud alert with my bank, and they caught Norton/LifeLock and charged them with frauding my account and made them give my money back. Unfortunately, they are not being cooperative about returning any of the other money they stole from me. Every time I call in, I get someone overseas, and all I get is a run-around. I have been told everything from, "We will put the money from last month back onto your card" to "We have already refunded all your money and the check has been sent", to "We have processed five refunds for you, one for $99.99, one for 104.99, two for 109.99, and the last one for $114.99. The rep claimed she had no idea why it was taking the billing department so long to process my refunds. Originally, I called in to report this issue on November 16, 2021. When I called to check on the progress of my refund on January 14th, 2022, (previously they'd said I would receive a check in 4-6 weeks from the date I reported the problem) and when I said it had been 8 weeks, I was told to wait another week and call back. A rep in the support dept informed me that my claims check was sent out by Paul on November 17th, 2021, but I that was a lie because Paul took my complaint on November 16th, 2021 and he told me it would be at least 4 weeks to get my check. I have been told my refund check would be $314.97, and another rep said it would be $537.95. What I find so disconcerting is that this is supposed to be a security company and now that they are teamed up with LifeLock and now they have total access to countless credit cards. If they were able to dig up three different card numbers in order to keep billing my account without my permission or knowledge, there's no telling who else they are stealing from! My bank found that Norton had committed fraud and they forced Norton to return the $114.99 to my new credit card, but the 109.99 that one supervisor insisted he was going to have to return to the old card (which no longer existed) made no sense. If a company tries to put money back on a dead card, I'm sure they get the money back, and I'm sure they know that. Every single time I have called I have reached a rep from overseas. I am always told that they work from"an international platform" and they can't put me through to the United States. And getting a supervisor is nearly impossible. Not that they are very helpful when you do get one. The reps often pretend there is no supervisor, or they put you on hold and conveniently forget about you, or they just hang upon you. The customer service is non-existant and the company is an absolute rip-off. I am concerned because now that they have teamed up with Lifelock, it gives them unlimited access to every customer's credit cards. They managed to bill to several of my credit cards that I did not provide to them, so I can only imagine what fun they must be having now that they are teamed up with a company that they can just dip into anytime they need to find another credit card to bill to.

I have paid double for several years for service, I finally was able to contact a Representative, I paid $132.49, June 10, 2021, again I was billed 111.29 10/28/2021, which was refunded. Of course, the Representative could not refund any prior years errors, so he refunded the least amount. no surprise there. Now I am getting notice that my account has expired. Wrong answer, I just paid $132.49 I June 2021. Somehow Norton had 2 accounts in my name, no one able to explain how that happened.
I want this corrected

Thank you
Eileen Fowler
[protected]@ aol.com

My issues have been going on for weeks and I have had to take my valuable time to call many, many (way to many) times and i still do not have satisfaction. Here are just some of the case numbers:

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

I was told on 5 separate occasions that I would be called back during specific time frames. I was never called back once.

I purchased AntiTrack and it made my laptop very slow. It was addressed a couple of times to a point that it ran much better, but then the next day when i would turn on my laptop it would run extremely slow again and the AntiTrack would again disappear from my homepage. During a few of these times, a very rude and arrogant rep would try to run a "logmein" to address my issues. I could not see what he was doing and then HE HUNG UP THE CALL.

Before I continue to complain to all United States government agencies available to me, I would like an explanation. The last rep told me that AntiTrack doesn't work in many laptops. Why wasn't I told this weeks ago? Why was my time wasted? (hours and hours total time spending calling over and over).

I want my issues resolved. I want to know why the vast majority of the questions I ask the reps are not answered. They ignore them and change the subject.