Norton
Reviews and Complaints

My Norton software protection runs out in 6 days time. Your offer was very expensive and tied me to another year at an even more expensive price. I instead purchased Norton De Luxe and received a software key to initiate it :-
X6YVGV3FTYBMQFQGYX9CMT8C4. Within my Norton account and operations package everything is geared to buying Norton as a renewal and will not allow me to renew in any other way. I have tried going on to the Norton open web page - the same problem. This week 6th Dec 2021 to the 8th Dec 2021 I have had several chats with KATE on your help line - she cannot help me. I was passed on to Aditja who took over my computer with my permission and unfortunately left me hanging suggesting by message that my wifi had failed. I could find no evidence of this. The next day I contacted Jassi V she looked into my case No. [protected] and said that she had renewed for me and that I had 366 days left on my subscription. I was very pleased, but I can find no eveidence of the renewal and I am still reminded to download my renewal at the extortionate price or I will lose my cover . Norton do a good job for me and have done for several years but I am quite prepared to buy and download Mcafee and try them for a change.

The norton antivirus company forcing customer to share their personal bank information, I bought norton 360 deluxe from retailer she gave me box opened sealed pack box it contains product key, I tried to activate it, norton isn't letting me to activate it, they say share my personal bank information, I don't want to share with them and no option to skip this step, it sounds to me they gather our personal bank information and sells to hackers. I want to generate a complaint against this step, so someone take notice of this subject. I contacted with helpline they said share bank information why I share my personal bank information. they are forcing customer to share personal bank information.
I am attaching 2 photos as a proof.
my contact email address is [protected]@hotmail.com

I had some fraud and I am trying to find out if I can make a claim. So far I have been in que for almost three hours, just to talk to someone on a message board, not even a phone call. That kind of service is disgusting. I am looking for help and this company doesn't care. They just take your money. They say you're position 3. Then it will say position 6. then it goes back down to 3. then it might say 2. then it goes to 6. This is ridiculous and disrespectful of a person's time. I need help, not a runaround. I am falling asleep and will probably have to give up and go to bed. What kind of a company is this? Three hours? That is the government who runs like not, it's not supposed to be a private company. ridiculous.

Re refund no [protected]
I was told i would get a refund by email on the 9 July 2021 and a cheque would arrive in 10 weeks. That has not happened. I spoke on your chat line and first of all told it was a scam even though my subscription was cancelled, by you, immediately. I was the told I would get the refund back on my card of purchase in a fortnight but needed to send the same form in again. I am attaching my new refund form and copies of the email sent.
I was bullied into purchasing this by an employee at Harvey Norman Lakehaven 2263. She said that I would be scammed immediately I turned my computer and shouldn't leave the store without Norton. The computer actually had its own protection and a free month of one as well.
She was having personal scam issues and forced her fears onto me. I have had Nortons before but do not like being coerced into a product I didn't need at the time.

Norton 360 security safe search has prevented any search results showing for chrome. It does the search but displays no results. I have live chat and phone called for over 2 hours with norton support and had the run around . their answer was to turn off the security to use chrome. Why am I paying for a subscription then. They put you on hold for almost 2 hours each time.

Please please please please please stop popping up Norton advertising on my screen. I paid for this service to stop that rubbish and now I get it from you! STOP!

I receive subscription & billing information and mails in Dutch, a language I have never used with Norton. I use the English version of Norton products, and I am French-speaking. Norton accounting department assumes that the only official language in Belgium is Dutch. Wrong assumption : 40% of the population (so far from a minute minority) is French-speaking, French is also an official language in Belgium and there is no obligation for citizens to master the other official language. I have complained already twice through customer support, to no avail. It seems that Norton IT developers for Norton accounting department are incapable to write a simple piece of code capturing the customer preferred language, data Norton already has for he rest of its marketing communication with me. What a failure for such a global IT service company. It is also a marketing failure, what a lack of customer-centricity. Regards.

I called Norton o Friday, Oct 29 and spoke with a technician named Nikhil.

I told him that I had just had a Microsoft Level 2 technician in my computer trying to fix a sign in issue and that she said she found corruption and to fix it would need to reset Windows 10 on my computer. She emphasized that I would lose all of my current files etc. and that I needed to BACK-UP everything on my computer in order to put it back into place after the reset.

I told her I was not computer tech savvy but would call NORTON since I have been a NORTON customer for 16+ years.

I told all of this to Nikhil on OCT 29...and he said "not to worry" I will back-it all up for you and then you call me back on Sunday, Oct 31 after the reset and I will put it all back into place for you onto your computer.

Sunday came and the Microsoft lady reset my computer.

Once completed I called NORTON and even again spoke with Nikhil. But now he came into my computer and stumbled around a lot and could not find my back-up as he said he would. He told me my stuff is there but that I would have to find it and restore it.

But, the back-up he kept referring to said Oct 31 and NOT Oct 29...

I think he ERRED and somehow forgot or did not back-up my stuff and now it is lost but he will not admit and is perhaps afraid to get into trouble with his company and is protecting himself.

I expressed my upsetedness and he told me he would have "level 2 technical people call me in 24 to 48 hours". NO CALL EVER CAME.

I called back in 2 days and spoke with a lady. She also came into my computer and fumbled around and could not find my stuff to put it back into place.

My stuff is Desktop Icons, Scan files, and photos, many of which I use for original artwork. NONE are present on my computer to my knowledge.

She also said "don't worry" your stuff is there. Then she also promised a telephone call from Level 2 technicians who would "resolve my issue".

Again, NO CALL FROM ANYON.

I complained to NORTON and to no avail again.

NOW, I am very upset and need to take my computer to some expert and see if they can somehow find my files and restore them and many are telling me this is not possible.

I am caught in between all because of NORTON and NORTON is not doing anything about it. NO CALLS and NO RESPONSE.

I am considering filing a lawsuit if that can get something done.

All of this after 16+ years of being a NORTON customer.

This is is inexcusable behavior and NORTON should be made to MAKE THIS RIGHT or pay the consequences.

I am Louis J. Asmo, Realtor, [protected], [protected]@LouisAsmo.com

And I want NORTON to call me and MAKE THING RIGHT!

I have 360 premium. I keep getting messages saying that my computer has been compromised by several sites and that I can pay £9 to fix this then £23 per year for an add-on. Also that I can pay extra to make my computer run like new again.
Obviously I want the best protection Norton can give me at the lowest price being a very long standing customer.
When I phone [protected] I am put through to India where the peiople do not speak good English and am then passed from one person to another and kept waiting with no results or even answers.
This is not good enough.
Please give me the protection I require at the best price or I will be forced to go elsewhere after 20 + years

i purchased norton 360 and hasn't been loaded on my computer, this wasw bought from currys, i installed the code they gave me and they have tried to force me into an annual subscription, and won't let me download the product

I am having issues with Norton using 100% of my CPU. I uninstalled Norton, problem went away. Re-installed same issue reappeared. My laptop has plenty of space, ram, etc. This is absolutely a problem with Norton. I tried for an hour to get someone on chat, no one ever logged in to help. VERY, disappointing. Case #[protected]
I did go through all the preliminary steps in the Norton Self Help page.

The card they have on file either expired or was lost and replaced, so the auto-renew couldn't take place, fine with me because I didn't care to renew anyway. But what did they do? They extended the service, so I contacted them by chat, case number [protected], asking to cancel. This was today 10/25 at about 12:35 Arizona time. The chat ended prematurely after I told them three times AT LEAST that I wanted to cancel, then got an email saying that because the chat ended I'll have to do it again.

They couldn't renew without a pay source, and they need to just…CANCEL THE EXTENSION that I did not ask for, and do not approve. Norton is smart, they know what the instruction "cancel my service" means, and I trust them to be able to this.

dear sir i want complain about norton security i paid for security 13th april this year and runs out on may 2nd 2022 but they have just taken £34.99 out of my bank and now i most likely will get charged over drawn fees they said it will take up to 5 days to get back surely this day and age it should be put straight back to top this off i am disabled and dont need the stress ansd hassle if i get charged by bank i have to pay back and dontr need the extra expense

This is exactly the same experience I had!

three different self claimed 'agents' from Idia continued to ask for my repronal data... I assume Noroton my have my info on file..

the worst customer support experience ever!

RESOLVED Symantec Corporation — norton 360 with lifelock
S sgell Sep 20, 2019 Verified customer Review updated: Sep 27, 2019
My annual Norton 360 with LifeLock subscription was up for renewal. I clicked an email link provided by Symantec Corporation to start the process. I went through renewal, clicked confirm, and an error message popped stating there was a problem. The message contained a number to call. I checked my bank account. There was a pending charge of $129.99 for the license. I called the number. After a 15 minute hold, I was connected to LifeLock support. I was told I needed Norton Support however, the CSR was able to log into my Norton account. Upon doing so, she saw that my subscription was up for renewal. I explained what had already happen. She told me she'd take care of it. Without my permission she reordered the renewal. Realizing her mistake, she cancelled the order she just placed. I checked my account. There was now 2 pending charges for $129.99. When I complained, I was told that my money would be released but it would take up to 10 days. I escalated to a supervisor. After being on hold for 20+ minutes, the supervisor repeated what the initial CSR said, 10 day wait until my money would be available. However, she suggested that I allow her to place another order, another $129.99, so I could get the license I had already paid for twice.
This is the 2nd time in two months that Symantec Corporation has taken money from my account without my permission. The first time, even though I have my subscription set to not auto-renew, they did it anyway. When I complained, they issued a refund that took 15 days before the refund showed up on my credit card.
Symantec Corporation is the worst company I've ever worked with. If this is typical of how they handle their business, how can they be trusted to guard against identity theft? I will never do business with them again

hi, I lodged a case (case no 6432 0449) on 20 Aug 2021 but until today, nobody call me to follow up with any solution. My problem that I have is I did not receive the email with the link to reset my password. I contacted the hotline and online chat every other day. they did the same troubleshooting but verifying my email (I received the verification code in my email) and then they will send the email with the link to reset my password. but I did not receive that email. after the troubleshooting steps, they will say that they escalate the case and remind the level 2 and level 3 tech team to call me within the next 24 to 48 hours.
What bothers me is the level 2 or level 3 tech team do not call me within the next 24 to 48 hours. The hotline and chat always say, if they don't call me, I can call into the hotline or online chat to check.
so I have been call and online chat every other day since 20 Aug 2021.

I suggest that they got to think out of other solutions and not only focus on sending me the email. try verification by a video call and i will show my national identity card... they always say this is in the case notes.

so now, I am logged out of my Norton account and Norton Vault. I am crippled by the information that I have in the Vault. I am paying for something that I cannot gain access to.

Norton site won't allow me to cancel my renewal or current subscription. I get an "error" screen at the end of trying to do so. There's no phone contact info. It's criminal.

Norton Life Lock sent an email to me with "DETAILS OF MY ORDER" FOR $379.
i have not placed an order with North Life Lock nor anything connected to Norton.
Please immediately cancel this.

I have NEVER used Norton Life Lock and NEVER will.l

Dorothy Torreyson
[protected]@comcast.net

We have contacted Norton support at least 5 times trying to resovle an issue with the Norton 360 product where the VPN does not connect on 2 of our computers. We have had a case # [protected] for a few days and were supposed to get a call back today 8/30 at 2pm EDST. No one called so we called again to get 2nd level technical support and got the 1st level who read the case and contacted the 2nd level support. They would not take our call even thought they saw they were supposed to call us. We were told they would contact us some time by Surya level 1 support in India. What does some time mean? This is an unacceptable way to treat a customer who has spent over 3 hours on the phone trying to resolve this problem and had to rearrange appts. to be home for this call. We can't believe Norton support has gotten this terrible and no one will help us. Just listen to the last recorded call with Surya who seemed to think this lack of support was a laffable matter. I don't know why anyone would do business with Norton after this experience. I only hope some at this company cares enough to help us resolve our problem quickly. You can contact us at [protected] on our landline or [protected] on my cell.
Thank you Warren Kling

I have wasted a lot of time trying to find a contact Phone number for Norton in the UK. The Norton website indicates that email and phone contact options are available and directs me to a page that even shows the best time to phone. However, no phone numbers and no email addresses are available.

I tried the online chat option and was connected to a stupid virtual assistant that was unable to understand that I wanted to be given a contact phone number.

It appears that Norton has a contemptuous attitude to its customers and is determined to keep them from pestering the company once it has taken their money. This arrogance is enough to make me want to cancel my subscription once I have sorted out the problems with it - which is why I want a phone number!