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2.7 13 Reviews 517 Complaints
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Norton Complaints 517

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11:05 am EST
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In about May of this year (2023) I realised that I was paying for Norton needlessly as it came free with my BT internet. Being an Ancient of Days and rather concerned about losing all my Logins in Password Protector, I asked Norton for help setting it up. They sent round a so-called expert who installed the BT version of Norton on my PC. He was then asked...

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9:02 pm EDT
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Norton over charging my account

I want to cancel my norton account , you people keep taking money out of my account when I don't give you permission to do so ...so STOP AND CANCEL MY ACCOUNT

I can't even talk to someone without you chargin me.. I'm on a fixed income and I have major health issues right now . Last month you took money without telling me and I needed it for prescriptions

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2:58 pm EDT

Norton Norton Go

I was trying to purchase Norton 360. Norton go appeared which I did not expect as I requested 360. I thought 360 is what I had so paid for it. Then anouther product appeared making me realise my mistake. This is upselling and should not appear when a customer has selected and trying to pay for a product. On top of this I immediately canceled the product but it still appears on my Bullgaurd account with Norton 360 appearing on my Norton account. I have tried to cancel six times since but the whole thing goes round in circles. This is not the product I want

Claimed loss: The cost of Norton go on my card

Desired outcome: Give me my money back and take Norton go away

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2:24 pm EDT
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I used the Chat with Us feature to ask a very basic question which is, "we are new customers and interested in Lifelock, how many people does Lifelock cover in the household? We have 2 people." One chat with us was on 10/28/2023, operator name was Twinkle G, didn't even read what I was typing and wanted to go through the normal sales pitch before answering...

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5:29 am EDT
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Norton Norton bombards with optional services for additional fees. Lied in the most recent.

I receive many pop-ups from Norton and the majority of them are asking me to buy an additional service not included in the plan I just purchased. The most recent one told me I had 3 outdated drivers and had a button to click on to resolve the outdated drivers. However, when I clicked on the button, it was an ad to purchase the service at an additional fee, because it's not included in my plan. That was a lie.

Clicking on the button was to sell me something, not resolve anything. The ad claims they will resolve the driver issues now and I can keep the service for 60 days for no charge. The ad then states I need to cancel by 19 Nov 2023, 30 days from now, then they will send a new billing with a reduced amount for the remainder of the service, if I want to keep it.

So, basically, if I forget to cancel it in 20 days, I'm stuck.

I'm tired of their requests for additional services that are not included in my plan.

Desired outcome: I would like to discontinue the Norton plan altogether. I know they won't refund me for the days I've used the service, and that's OK.

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4:48 pm EDT
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Norton Norton services renewed subscriptions but still got numerous demands.

I have been using Norton several features for some time. I received several notices about my renewal pending. I renewed a number of subscriptions for different products. I paid £69.97 to Paypal on the 27/09/2023, which left my bank account on the 29th. However, I still got no end of notices that my subscriptions needed renewing. In the end I got feed up so cancelled all my subscriptions, which, even before my original subscriptions were due to expire. Unfortunately, for me, I still have not received a refund. Regards

Desired outcome: I would like an apology and refund so I can, reluctantly, go to a new provider.

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4:19 pm EDT
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Norton Chat line.

I got an email with an invoice saying my account had been debited. I have not had an account with you for a number of years. Now I’ve recently lost my husband and have naturally been overwhelmed and doing a lot more work on the computer so I wondered if I had inadvertently signed up for something. I got onto the chat line on your website and explained what happened. I did say I just wanted to check that I hadn’t got an account. Pearl then said that she could put me through to an expert for $2 that is fully refundable. I thought a bit strange but ok and paid the money. All they told me to do was not open the link which I didn’t do. How surprised was I when I looked at my account and saw another $66 taken out. I then realised that I had signed up for the expert service. There was no mention of that from your operator and if I’d known wouldn’t have gone down that track! So I managed to avoid one scam only to be scammed by Norton. Pretty disgusting!

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8:51 am EDT
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I am trying to obtain a refund for my 93yr old step mother in law for £44.99 charged to her credit card in August 2023 in respect of CBA BULLGUARD. In 2018 she had Bullguard installed on her laptop and was happly to pay the annual subscription, however in 2020 her husband died and she no longer uses the laptop and bullguard is no longer on it, and no...

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10:22 am EDT
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Norton Dark Web Monitoring

To whom it may concern.

We have received some emails from an address I do not recognise but claiming to be:

“Norton Support Team [protected]@legacybrand comics.com”

The last was sent 26Sep2023 @ 00:29. Advising +50 images, 4 Email Addresses (I believe we only have one) and a Bank Card.

We have endeavoured to notify Norton through “[protected]@nortonlifelock.com” and are advised that “your message did not reach some or all……..”

We apologise if we sent things to an incorrect email.

But it could have been spam.

Our current security consists of “Norton 360 Deluxe III and Norton 360 Deluxe Plus- (*For the remainder of your subscription. Then $189.99/year See subscription details below).”

We believe we have made some sort of payment that we hope will keep the slavering wolves from the door. Please advise what you expect from us next.

The order number could be #[protected] renewal date 27Jul2024.

Desired outcome: Please sort this mess out and advise.

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4:03 am EDT
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Norton Norton Antivirus product

Dear Sir/Madam,

we bought the Norton antivirus product with one year licence last year(2022) from one of the retail shop in Sydney as we live in Australia. while we are installing the product itself asking our bank account details as a mandatory.

why would it is asking the banking details in the first place? so we entered our bank account details for installation. As it is getting close to expiry due date, with out giving warning to us they deducted the money for next year licence on 24/09/23, which was cost of $194.00(Australian dollars). this is not correct or right for us and it quite expensive too. we want to cannel the current license and refund the money please or give me a call or email me.

[protected]@yahoo.com

we want to chat with you.

looking forward to see your response.

Kind Regards,

Prabhakar.

+61-[protected]

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5:31 am EDT
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Norton Norton password manager

I have twice contacted Nortion with a dilemma. I have been locked out of Norton Passsword Manager because I forgot my password. I have tried at least four times to reset, following the online advice. It has not worked once and there is no functioning customer support.

I am disgusted that I have wasted money on your product.

Can someone talk me through how to correct this.

I appreciate that you do not know my previous password but there should be a simple reset option within the Norton suite. If it exists it is not well signposted.

My browser is Google Chrome and, since I signed up, some online comments suggest Norton does not work with this. If that's the case why wasn't that stated at sign-up?

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7:16 am EDT
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Norton Unauthorised fund removal

Reference NOR9798235. This is an unauthorised removal of £157.00 and should not have been taken. The company representing you has fraudulently taken the monies although they were advised the matter was unauthorised and a refund was requested. Your Agents Hudson ,clearly have staff who are either unable to contact or speak english to people they have contacted The matter has been referred to the banks fraud department for action

Desired outcome: Cancellation of NOR9798235 and a full refund requested AS agreed with HUDSON

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11:36 am EDT

Norton Norton 360

I had bullguard which I yesterday updated to Norton. Today, I find my primary email account for work is blocked as dangerous..

I have spent five hours trying to get help but can not speak to anyone. I have tried three different numbers all fail to connect, I have filled in five different support requests but no response is received.

I wish to complain about the customer service. The automated system was no help and it's impossible to talk to staff. I still have a problem I need support with

Desired outcome: Someone to talk to me and help me get access to my email urgently

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8:05 pm EDT

Norton I am a customer of Lifelock. My email is [protected]@hotmail.com and my name is Sandra Black. My cellphone is [protected]

I received three pieces of correspondence from Citibank. One was a debit card to be activated. The other was a welcome letter for opening the account and the second piece of correspondence was the bank notifying because of fraud activity on the account. Now I have had Life Lock for over a year and I was surprised that Life Lock did not pick up on this fraud. The person used a different address for the account but had my social security number and a Pennsylvania driver's license number which had the wrong number on it from the actual one. I called Citibank immediately to inform them that I had never opened this account because where I reside there are no Citibanks. They stated the account was opened on line on August 28th. I informed them to close it down immediately.

Desired outcome: Why didn't Lifelock pick up on this issue?

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7:36 pm EDT
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Norton Not authorized bank charge

My bank account was charged $114.00 without my authorization - i need to have the charge removed and the monies reinstated to my account. I wll be notifiying my bank to ensure that this transaction is not honored.

This transaction is due to be taken from my account on 9/1/2023. I do not have any paperwork

my account is listed as

[protected]@aol.com (this account is no long a valid email account.)

Desired outcome: refund my account asap

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2:37 am EDT
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On 29 August 2023, I took a 14-day Trial Subscription of Norton 360 Deluxe for my mobile phone. When I checked my bank account, I realized I was charged $89.99 immediately (on that same day). I signed in to my Norton account My Account page shows Norton 360 Deluxe (which was supposedly a 14-day Trial) as well as Norton Password Manager (which I did not...

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5:53 am EDT
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Norton Norton 360 Full Protection

I received from [protected]@gmail.com an unexpected invoice

for $ 299.99 against Order ID [protected] for Renewal Norton 360 Full Protection.

I suspect that this is an error.

Currently, I am not a Norton Customer and I DENY having ever placed a renewal order of any kind.

Please cancel your invoice Nr [protected]

I expect your explanations for that

---------------------------------

Mario Ortensi

mo.studio.[protected]@gmail.com

Cell: [protected]

Desired outcome: Please cancel your invoice Nr [protected]

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4:28 am EDT

Norton Norton lifelock and norton driver updater

When I checked my business account a few days after the transaction took place which was on Tue 25 Jul 2023, I logged in and installed the Norton LifeLock application and then when I started using the product, I realized that someone else had access to it. I ran smart scan a few times and then it brought a list of outdated drivers that had to be removed and I paid for the updater. However, these products cause more problems to my computer than before, and I noticed profiles switched between 1 and 2 automatically. When the laptop was on Profile 2, saving passwords turned on, payment cards or details turned on etc., causing security issues to the laptop. So, I checked the business category of the company and was surprised to find anti-virus program and other computer related products grouped under the unreal category - Hotels, motels, and resorts. While the bank receipt of the first purchase showed 'Hotels, motels, and resorts, the second bank receipt did not show a business category at all. The first billing info showed that119.99 was taken from my card on July 25, 2023, however the bank receipt showed a debit of $109.99. The business is suspicious, and the product is not working.

Desired outcome: Refund and cancelling of the purchase. Will be notifying the bank to dispute this transaction as there were no notifications about autorenewal before the direct debit thereby making it unauthorized.

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JackRabbit4500
Copperas Cove, US
Oct 20, 2023 3:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I installed this, and now, I can't access most of my sites (credit cards, banking) and my password saving programs do not work. You literally made my pc a pile of junk. It also changed the size on my display, and eliminated my tool bar. I managed to get that back, but my computer is almost useless. I reverted and uninstalled the driver update program, but it made no difference. I have used Norton for many years, and am VERY upset with this!

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10:42 am EDT
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Norton Norton deluxe

I was unable to create an account because account under my email was taken, however when trying to recover account it said no account under that email.

Escalated issue with customer support July 5. Case # [protected]

I was informed i would be contacted in 48-72 hrs. No response. I have since called 6 times; each time saying I will get a call and resolution in 48-72hrs. Still no response or resolution. It is now been over a month trying to get a 12month subscription set up.

The support team has been absolutely useless when it comes to resolving the issue and basic communication. No one seems to know anything about the product, who to contact about issues or basic customer support.

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11:27 pm EDT
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Norton Paying $649.99 June 13,2023 and July 28,2023

On June 13, 2023 I renewed my Subscription and on July 27, There was and

advertisement for a free upgrade for the life of my subscription on line which I thought would be until June of 2024. And was charged again $649.99

My account said on the July order that I could request a refund but I have not

been able to talk with anyone from the telephone number that was on the order.

My June information is Order ID:[protected]

customer code:FG354-JHg58F-H45U9 Reference # [protected]

My July 28 information is. Order ID: [protected]

customer code:TC29Li-HCE743B-TLNC9

Reference Number [protected]

My e-mail address is [protected]@yahoo.com.Please refund. my $649.99

to my credit card account. I can not afford to pay that amount within a five week period. The advertisement that I am rereferring to was online July 27,2023 that said Upgrade for free for the remainder of your subscription.

Ann Watkins

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Kenneth Simmons
US
Aug 17, 2023 12:28 pm EDT
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Norton has lousy customer service. I tried 4 different customer service numbers and after 10 minutes of so-called waiting for an agent a disconnection occurred. The first number that happened on had a message that said an application error has occurred- goodbye. The next 3 numbers the call juts disconnected after 10 minutes with no message. It's a big bloated company that can't see its own shoes anymore to see it's standing at the bottom rung in the customer satisfactory category.

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About Norton

Screenshot Norton
Norton is a well-known brand in the cybersecurity industry, offering a range of products and services to protect individuals and businesses from online threats. The company was founded in 1990 and has since become a trusted name in the industry, with millions of users worldwide.

Norton's products and services include antivirus software, internet security, and identity theft protection. These tools are designed to protect against a range of threats, including viruses, malware, phishing scams, and more. Norton's software is constantly updated to stay ahead of new threats, ensuring that users are always protected.

One of the key features of Norton's products is their ease of use. The software is designed to be user-friendly, with simple interfaces that make it easy for even non-technical users to understand and use. This is important, as many people are not familiar with the technical aspects of cybersecurity and may be intimidated by complex software.

In addition to its products, Norton also offers a range of services to help users stay safe online. These include online backup, password management, and parental controls. These services are designed to provide additional layers of protection and help users manage their online activities more effectively.

Overall, Norton is a trusted and reliable brand in the cybersecurity industry. Its products and services are designed to provide comprehensive protection against online threats, while also being easy to use and understand. Whether you are an individual or a business, Norton has a range of solutions to help keep you safe online.

Overview of Norton complaint handling

Norton reviews first appeared on Complaints Board on Aug 14, 2006. The latest review Do not subscribe to this service. was posted on Sep 25, 2024. The latest complaint refund of annual subscription was resolved on Apr 10, 2020. Norton has an average consumer rating of 3 stars from 530 reviews. Norton has resolved 219 complaints.
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  1. Norton Contacts

  2. Norton phone numbers
    1800 680 026
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    65%
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    +41 442 120 032
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    Switzerland
    +90 216 282 1987
    +90 216 282 1987
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    Turkey
    +86 800 830 1153
    +86 800 830 1153
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    China
    +852 25 981 234
    +852 25 981 234
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    Hong Kong
    +91 800 100 7601
    +91 800 100 7601
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    India
    ‎+972 180 944 7879
    ‎+972 180 944 7879
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    50%
    Confidence score
    Israel
    +81 356 422 682
    +81 356 422 682
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    Japan
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    +60 377 124 612
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    Malaysia
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    +27 218 192 830
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    South Africa
    +82 220 971 401
    +82 220 971 401
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    South Korea
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    +886 801 855 873
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    Taiwan
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    +971 800 844 0742
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    UAE
    +54 115 354 0370
    +54 115 354 0370
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    Argentina
    +55 114 700 1747
    +55 114 700 1747
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    Brazil
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    +56 800 646 210
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    Chile
    +52 554 738 1613
    +52 554 738 1613
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    100%
    Confidence score
    Mexico
    More phone numbers
  3. Norton emails
  4. Norton address
    350 Ellis Street, Mountain View, California, 94043, United States
  5. Norton social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 26, 2024

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