CB Antivirus Software Norton All of their products

Norton review: All of their products 1

Dorothy Dammon of SLIDELL, US

Aug 11, 2024 10:45 am EDT

Review updated: Aug 12, 2024

Featured review

I have used Norton in the past and present. Recently, though I feel I've been nickeled and dimed for different products. I went to upgrade utilites and then had both utilities on my computer. Someone did help get this straightened out but I was also overcharged for the initial amount that was offered. I spent a better part of the day working with Norton to try and get this straigtened out. I could not sign on my norton account which I told each customer service rep. I was unable to. I had my cell number as an extra safety feature. I was not getting the text message with the code, however, I was getting text messages. No one seemed to be able to help. I was told to wait a couple hours and try again. That did not work, and the morning could not sign again. I will call the number given for assistance because I'm tiered of this back and forth with AI and then a rep. who cannot help. It seems to me they could send a code via email but that was never offered. I'm trying again this afternoon and if I cannot not I will be leaving Norton.

Desired outcome: I want to view my account and print out my account numbers as I have in the past.

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S. Cole

3 comments

S. Cole

Aug 12, 2024 8:19 am EDT

Verified customer

Norton seems to be turning tech support into a marathon. Could’ve been worse — you managed to get some of it sorted, even if it felt like pulling teeth. Hopefully, they realize that keeping a loyal customer shouldn't require jumping through endless hoops.

Helpful? 0 0

Norton Contacts

Norton phone numbers

1800 680 026
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65%
Confidence score

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6%
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20%
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18%
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100%
Confidence score

Mexico

More phone numbers

Norton emails

socialsupport@symantec.com

100%
Confidence score: 100%

Support

global_exams@symantec.com

100%
Confidence score: 100%

Support

Norton address

350 Ellis Street, Mountain View, California, 94043, United States

Norton social media
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Sep 15, 2024