Norton
Reviews and Complaints

I am a Canadian. I am trying to renew my Norton 360 which expires in one day. When I enter my phone number, which of course has a Canadian area code .Your information informs me that I must enter a valid phone number, which I of have. but it still insists that the information submitted requires to be valid. What is wrong?

I am not aware that I gave permission for Norton to renew my security for my computer. I broke down my computer three months ago and stored it away. I need this renewal to be credited back to me. I will not be using my home computer for approximately 18 months.

I DON'T HAVE ANY OTHER COMMENT !

CONFIRM

I had a problem with the program a couple of months ago where it suggested to be uninstalled and reinstalled. The program was never able to be reintalled although we tried for several days and I was unable to find a working phone number to contact customer support, so I was forced to buy a different program. I have not had Norton for several months now but I received a statement from my credit card with charges from your company. I never received notification stating I was going to be charged for a renewal. I never authorized the renewal, therefore, I never authorized the charges made to my credit card ($49.99) for the renewal of the program on 11/17/08. This was a scam, you took advantage of my credit card information and charged me without my concent. I want the money to be credited back to my account, or I will take legal action against your company. I want my credit card information to be removed from your computers and the automatic renewal. I am not interested in doing business with you. I would like someone to contact me regarding this matter as soon as possible. Hilda Rivera([protected]

Antivirus did not load but card was charged $69.98. I don"t know how to get in touch with them.

This is the letter I'm sending to them.

June 1, 2008

To Whom It May Concern: (since I can’t find an address, a contact name, department or person to send this to)

I received a BIG FAT RED X on my computer on Sunday June 1, 2008 indicating that my Norton anti-virus subscription had expired. I thought that I had renewed anti-virus and internet security in December 2007, apparently not. After about 5 tries to get to your website and download anti-virus only, I was able to get through all the screens and make the purchase for 39.99. When I went to print my order page, the system froze. When I drilled down through your site to find a contact us, it asked to download support files in order to chat, I pressed the dialogue box to do so and got nothing. So not only did I not get help, I did not get my download. I went back to your site to try to return it what I DID NOT get which was the 2008 Anti-virus download, and it wouldn’t let me send an email because I didn’t have an order number. I DID NOT RECEIVE AN ORDER NUMBER BECAUSE EVERYTHING I TRIED ON YOUR SITE, FAILED AND CRASHED.

I don’t understand what kind of customer service you have. You can’t talk to anyone on the phone without paying money, you can’t chat with anyone online without downloading support files that do not download and you took my money.

Let me tell you something. These are hard economic times. The $40 I spent on ABSOLUTELY NOTHING FROM YOUR COMPANY, could have gone into my gas tank or put some food on my table. I am woefully disappointed with the number of hoops required in order to get your product and the additional thousand hoops required to get some help with your products. I have currently uninstalled (I hope) every Symantec application from my computer. I WANT MY MONEY BACK AND I want you to address for me and for any other person who has spent their hard earned money on your products, why it’s so difficult to get them and why it so difficult to get some help on them. Times are much too difficult to PAY MONEY FOR FOOLISHNESS.

I have the 2007 Norton AntiVirus, purchased 2 months ago for $34.98. This morning, out of the blue it wasn't working, needed activation.I had done nothing to cause this-it was fine the night before when I ran a system scan then turned it off.

The activation feature wouldn't complete and kept dumping me onto their site. No info for repair for this version, the solution was to call, after filling out a complicated pre-phone call form. I was then given a priority case number, and phone number to call, with a 10 minute wait time. The lines were too busy to even put a call through for 30 minute, and when I finally did get through, it was another 40 minutes of waiting. The call center employee had such a heavy accent I could not understand him well, but at least he answered.

I explained (though I had typed the exact same explanation on the pre-call form), and he acted like he had never heard of such a thing. Also couldn't believe I had dial up, stated he couldn't help me unless I called back with a cell phone and the computer hooked to land line. Told him no, had no cell (I pay by the minute!) and he told me to go to www.symantec.com/search and all my problems would be answered. "Call us back anytime!" he said cheerily. I told him the website's only solution for the problem was to call. He repeated that the website would take care of everything, then hung up.

That of course was the page I started with. I figured uninstalling and reinstalling would work and it did, and of course with dial up it was another 90 minutes getting the updates re-installed.

I have searched high and low-this company has no means for making a complaint about service or products. I kick my self for renewing but I couldn't believe they would make the mistakes they had with past versions.

It becomes unregistered periodically and stops protecting my computer. This is a piece of software that I rely on to be ALWAYS working, and for it to stop working is a critical flaw. I used to be able to register it easily, but now it says that I can't register it because it is already registered. I tried calling customer service and was on hold for an hour before giving up. I also tried emailing them but could not find an email address. They have been difficult to get in touch with in the past. I've wasted too many hours with this product. (I also tried subscribing to the virus updates, and even that was unsuccessful!)

I was billed $68.03 on my credit card for which the activity description of the monthly credit card statement says "Norton Annual Renewal [protected] ON. I have four operating computers in my house installed Norton products but three of them are still have 400 days of subscription remaining and I canceled automatic annual renewal for the other. I do not use other Norton product so I do not understand why I was billed. I did not receive any notification by email about this billing beforehand. I think the number written in the statement is telephone number. I am living in Canada but I am English as second language person. I can read and write English very well but have some problem in oral conversation especially communication through telephone. There is no reason I have to pay to the unknown charge without any chance to oppose it. Does any one help me to solve this problem.

I ordered Norton Annual Renewal only for $39.99 and there was another charge of $39.99 from this DRIsymantec myord.com/sym MN. I DID NOT ORDER THIS. How do I get this charge off my credit card? Plz advise smb!

I was billed on two different credit cards for something i don't even know what it is. Nothing ordered, nothing received!

I paid Dru*Symantec £43.98 to www.myord.com on the 12.05.08 and I cannot load my Norton Antivirus programme to my computer as I have not received the relevant numbers to input to my p.c.

I ordered this antivirus software on my new Dell computer, tried to fix security risks, wants me to purchase again before fixing

i reordered norton for one year-on my visa i'm charged
39.99 for symantec. I do not want 2 of the same thing.
Please remove from my visa and cancel symamntec

buckey1@ tusco.net

\
nancy buckridge -Code 11d53

1@ tusco.net Nancy buckridge

already am signed up til Nov 2010 & am getting charged $ 70.00 a month the last couple months, I registered my # then I get charged again!

i dont know what you mean by comment cannot be empty. i told you my problem above. what else do you want me to say.

ORDER #[protected]. ON 4/09/09 I PURCHASED A NORTON ANTI VIRUS FOR $39.99 FROM YOUR COMPANY SYMANTEC.COM. I PAID WITH A DEBIT CARD. YET I HAVE SPENT HOURS TRYING TO DOWNLOAD THE VIRUS PROTECTION FOR HOURS. I ALSO, CONTACTED YOUR SUPPORT SYSTEM - NOTHING. IAM IN CONTACT WITH MY CREDIT CARD COMPANY TO HAVE THUS CHARGE REMOVED FROM MY CRDIT-DEBIT CARD. I DON/T UNDERSTAND WHY THERE IS SO MUCH PROBLEM DOWNLOADING A SIMPLE SOFWARE. EVEN TRYING TO GETTING IN TOUCH WITH YOU IS SUCH A PROBLEM. PLEASE REFUND MY DEBIT CHARGE. NAME IS : RODOLFO POWELL 173 WYCKOFF AVE. BROOKYN NEW YORK 11237. UNLESS YOU CAN HAVE THE PRBLEM RESOLVE INMEDIETELY!

I PURCHASES SOMETHING FROM YOU ON MY DISCOVER CARD FOR THE PRICE OF$43.98. ITHOUGHT IT WAS TO RENEW MY SYMANTEC SUBSCRIPTION FOR MY COMPUTER. THE DATE WAS 2/17/09. SO IF YOU COULD TAKE IT BACK, RETURN MY MONEY $43.98 TO MY DECOVER CARD .ORDER #[protected] PLEASE GET BACK TO ME ON THIS MATER.

THANK YOU

I would like to return the norton ghost 14.0 and my bank card credited back sorry to say the product did not work the way i thought it would. I took it off my pc and would like my money back my order number is
[protected]
THANK YOU
DANIEL GARCIDUENAS
p.s
please get back to me on this matter

I am having the same problem

Been using computer since 1951 and What Norton Antivirus routinely does to control people's computers shound not go unpunished or unpublisized

I to have experienced Nortons antivirus scam. When you call the customer service number it never connects to a rep. It loops around to the beginning of the message. Does anyone know how to get a real refund. Also, the computer it was on crashed because it failed to detect a virus.

I have been victim of a theft. I have received an invoice of Norton that I have never ordered the 28 november to amount of $70. There is at least eight years that I am using more this software (too expensive for me) What do I do? Thank you for your help

I have received my Capital one Bill and I have found a charge that I have never purchased from your company. The computer that I had original put the Norton Virus protector, has not had internet connected to it since 2006. I know I would never have bought an automatic renewal, mainly because I don't believe technology last long. I could be using something completely different next year. I would greatly appreciate a credit on my account, as soon as possible for the amount charged: $42.91.

Thanks,

Angel

This renewal was charged to credit card and I didn't agree to a renewal. I don't even have that software on my computer anymore. They charged me 59.99 for this crap and I can't even get through to talk to their consultants.

I tried Norton from http://www.norton-security-store.com/norton-free-trials.html and had no trouble. I tried Norton Internet Security first, uninstalled it, and then got Norton AntiVirus. If you have a problem with getting Norton off your computer, they offer a free removal tool that can be downloaded from Symantec: http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN&ln=en_US

I agree it was very sketchy how difficult they make it. On their site once you do drill down and manage to find some text about how to cancel, instead of telling you the steps it says to follow the directions you received in your order confirmation email. Why they can't just reiterate it there is so stupid, because this is what the email says:

1. click here to go to the order status page. (the URL is: https://shop.symantecstore.com/servlet/ControllerServlet?Action=DisplayOrderStatusPage&Env=BASE&Locale=en_US&SiteID=symnahho&ThemeID=106300)
2. Login using either your Order Number and password or e-mail address and the last five digits of your credit card.
3. Press the “Find Your Order” button to view the product to cancel.
4. Go to the bottom of the page and click the “Cancel your Order” button.
5. You will then see a Web page confirming your cancellation.

It's really quite simple once you have the above instructions, and they could have put this on their website as well, but I think they unfairly make it difficult so it's too difficult/time consuming to cancel.

free nothan 360

one day when on my internet i was bombarded with your latest norton-anit virus 13, as being the latest in security. when i tried to acces it, it was not possible, and then i tried at least 6 times to remove the window, so after that i accepted under duress as i was in the middle of a Important transaction at the time and did not want to lose my contact with the people i was dealing with. Ever since that day, i have noticed a marked disabled Internet proformance and not able to get on, before i accepted under what i consider a violation of my rights, and obtianing control over my private live, which i am considering consulting my full rights by law. All i wanted to do was get my personel control back and ask one of your team to put me through to a technical advisor to remove it from my computer and REFUND me the costs of this aggresive manner in which i was forced to do, under duress. Georgina Bayford.

i have the same problem, subscription and i cannot cancel anywhere, cannot speak to anyone they say they have no record of me, my credit card company cannot help, is there an address i can write to.

ATTENTION ALL ON LINE PURCHASERS OF ANTI VIRUS PACK

1. NEVER BUY ON LINE BY GIVING YOUR CREDIT CARD NUMBER
2. READ THE OFFER DOCUMENT CAREFULLY BEFORE YOU PAY MONEY
3. WATCH OUT FOR MICRO LETTER TERMS AND CONDITIONS( This is done with the intention of defrauding the Customer)
4. THERE IS NOTHING CALLED ANNUAL RENEWAL FEES
5 NONE OF THE COMPANIED REVEAL WHAT IS BEING "up dated"
In fact, they up date nothing. Because in that way a soft ware can not be reprogrammed. It is a Con business.
6.THERE IS NO LEGAL AUTHORITY TO VERIFY THE COMPETENCY OF THE ANTI-VIRUS
7.AS A CONSUMER PROTEST AGAINST THIS ILLEGAL AND UNETHICAL PRACTICES.

I haven't used Norton or any Symantec products for three years and my credit card expired. They pushed through the charge without
a) getting my new expiry date
b) emailing me before or after the charge
c) sending me any sort of download for whatever product I paid for.

Not only bad business, but fraud, in my opinion.

My credit card was billed 70, 01 on June 30th for a renewal fee for Norton Antivirus without my personal authorization. I would like to receive a complete refund ASAP of the fees charged because i have a message saying that my subscription for virus protection has expired, which means that i've paid but am not protected.

They just did it to me for $49.99 and I don't have that PC.

MY NORTON BILLING INFORMATION

I specifically opted for No Automatic removal last December 2019, yet Norton renewed my subscription without my consent.

Tried to contact them but in vain.

For an IT company like Norton and Symantec they have made contacting them online or through "CHAT" next to impossible. You simply get the run-around

Order Number:
AP1306725339

Name:
DR RAMESH N TELANG

Account Ending In:
0688

Subscription Amount:
AUD 131.81

Australia VAT (10%):
AUD 13.18

Total Amount:
AUD 144.99

August 24th 2009 Discover recieved a charge for 46.98 from Symantec for Norton anti virus update. Since then I have recieved flags on my computer saying that my service has expired. I have tried in vain to get a response. I finally put on a 30 day trial and two days later was reminded that it would be expiring. my # is [protected],
according to Discover card. Either you should secure my service or refund my credit card payment.

I ordered on line Norton Internet Security 2009 - Renewal and extended Download Service. Total $68.98 on Dec. 19th, 2008 and used my Visa to pay for it. I was downloading it - I don't know if I did it right, but --- I keep getting E-mails that in 22 days it expires. I made a copy of the E-mail with product Key - Serial number etc, as proof that my Visa was charged with this. Please check and see why the E-mails and is it downloaded?

I did not authorize Symantec to charge my credit card $39.99. I have NOT used Norton Antivirus in two or more years, so I am not happy with the charge on my account. Please credit me the amount charged to my credit card. What gives a company the right to automatically charge someone's credit card without contacting the person to validate or authorize the charge? That is completely unethical and illegal.

I have a charge of 62.14$ on my credit card for "Norton Annual Renewal" that I have not authorized. I have not been using this product for some time now. When I call the number on my statement, I get a nifty message telling me how important it is to keep the product, then when put on hold, they play the most annoying music to dicourage you from holding the line. There is no way of reaching them. How do I go about getting a refund and avoiding such a scam in the future?
And I thought that nortaon would be a trustworthy company!

I was charged twice $ 99.99 by Symantec for removing a virus from my pc and charged $ 139.99 for removing a virus and for an annual renewal fee which I didnot agree to. I called Symantec and talked to a customer service rep and he agreed that Symantec did owe me the money. I asked them to send a fax to release my funds but was informed that this company does not fax.

I Wanted just the Norton system, now I`m being
charged 66.98 for DRI* Symantec HP CP Which
I do not want and can not afford. I would like to have the money back.

I was charged for 2 virus downloads that i don't have on my computer.My computer has been in the shop .I wan't my $64.99&$74.99 back.

we received a charge of $194.84 for a Norton Annual Renewal charge. This charge has been done by an employee on their corporate card, but the employee has been terminated for over 9 months and we don't have Norton on any of our computers. We have cancelled the card but the bank tells us that because it is an annual charge, we need to call you guys to stop it. I have been trying to call you but I have have been on hold for 3 hours and 8 minutes and still have not talked to anyone.

Will someone please contact me to discuss these charges or please send me a contact number that has people actually taking calls on.

Thanks much!
-Donna Hinze

I mehdi Ghorashi Zadeh, tried to renew my norton antivirous, but your automated renewal rejected my both password and my Master Card's security number at the back of the cared, i called help desk but he solicted me and he wanted charge me for installing the norton'sw antivirous. would you please call me for help!

thank you, Mehdi, Ghorashi Zadeh

They took 65.00, 49.95, 39.95, 39.95 out of my checking account and now will not answer phone calls when i try to call and get my money back.

I previously (2007) purchased Norton Anti-virus CD and installed on personal computer. Was not on automatic renewal program. I purchased a new Dell Inspiron* 531 S
PC late 2007 and purchased Norton Internet Security 2008 and installed from CD on new PC. My VISA statement shows a $52.74 charge on 03/17/08 . If that is for Norton 2005, I don't have that program any longer, nor do I have the PC I installed it on. I believe my Norton 2008 Internet Security Suite will not possibly expire or need renewal until late in 2008.(One year from my download and installation of norton 2008 in late 2007.)

Refund has not been received. New Norton antivirus received but credit for the one originally paid for has not hit my bank account or credit card.

Please consider this an urgent request. Order # [protected].
Call me with the account you credited ---it wasn't mine.

Thank you.
Ann Sewell [protected]

See above. Could you please STOP sending desktop instructions re typing in my Key number when I cannot access it in the "Finish Subscription" space because it is does not go through and receive typing.

I renewed my subscuription to Norton Avtivirus for 1 yr. and was charged $59.99 twice. I would like a refund as soon as possible.Thank you

Many problems with the software. Crashed my computer many times, spent money on technician, countless calls to Norton, put on hold fore hours, was promised to be refunded on the software to buy another product. None forthcoming. Anyone who would join on class action law suit, should join.

I ordered a renewal of my norton and it could not be installed on my computer - after 7 attempts i tried to contact co. And could not get help so i cancelled but they billed me anyway.

Order was not placed by cardholder.

Did not order want my money back! $ 44.99

Sent a check for $117.99 for up grade on protection plan. I have order # [protected]. There is no record of this order but they have sent my check through. I have the check back.

Norton unauthorised annual renewal - [protected]

An annual renewal fee for Norton was deducted from my credit card on 18th August without authorisation. ref: [protected].

I request a full refund as this unauthorised transaction

COMPLAINT

Dear Sir,

According my own Norton account I have no order of Norton Internet Security. My Norton account is joni46@elisanet.fi with pw puutsi49 See: https://manage.norton.com/Account#feature=main

I don't use Norton Internet Security any more.

I paid Your bill year 2014 because I tried to cancel payment but it didn't succeed. My seriel was GXR76DX4XBJH. It is no more valid and I have not renewed it. Now you are again billing me with € 69.90 even if I have no valid and permanent order concerning Norton products . Your Archive code of my case is: *AP1157399730/NORTON.COM/AR/LU

I make hereby a complaint about You bill € 69.90 via MasterCard on 2nd August 2015 and I demand Your to cancel the bill and all markings about me on Your customer batabases.

Yours sincerely,

In Helsinki on 29th August 2015

Mr. Joni Lahti
Helsinki
Finland

joni46@elisanet.fi

I was not told the chg for anti virus was 66.98. After reading all the complaints I have decided to inform the appropriate state dept. for an investigation into false charges to credit card accts. for this service. I ws told my antivirus was to be haft the cost of the above charge. I have also notified my creit card of this chg and am now filing a hold so an investigation can also be done by the credit card company as well as our state communications department. I also reccomend all others to follow this path if you feel you have been scamed.

Your co. charged my credit card with out my permision for the ammount of $59.99, I dont even know what it was for ?
If I dont recieve a refund . I will take Leagal action.
I would apreceate a mesage from you or staff regarding this action .
sincerly . James Fulcher

There is a charge from DRI*SYMANTEC GENERIC for 59.99 on my Visa debit card account. I did not authorize any services from SYMANTEC. I do not know how you managed to get my account number and I want a credit immediately. This charge has caused chaos with my balance and I need it justified right away. Does anyone know HOW to contact these people and where do I leave my contact information?
cjstruckservice@yahoo.com

I attempted to download Norton Anti Virus to my laptop computer. After giving all of my credit card information, another screen appeared with some directions. This screen did not accpet my information, thus the product was never delivered, yet it was cahrged to credit card on 08/22/2009.

I still do not have Norton Anti Virus on my computer. I am not so concerned about a refund, but I would like to have the product on my computer.

I renewed my anti virus subscription on 09/04/08 for $59.98 per credit card. This month Norton has send message stating the product is expiring and now has expired.

My credit card was charged twice for the Norton Anti virus 2009.

I have a $69.98 charge on my credit card that I did not authorize. I also have a $44.95 charge on my credit card for MicroTrend which I did not authorize. Please advise as how to get these charges removed.

There was a $59.98 charged to my credit card account. That i did not authorized...

Annual Subscription renewed without my consent.
Did not want to renew subscription. Received charge on my credit card for $63.74. Would like the charge removed and I do not wish to renew this subscription in the future.

I got a message saying my Norton program was messed up and I should uninstall and reinstall. Did that- Now I cannot access my account with my original password OR the temporary they sent me. Disgusting. Hugh Trusty

Having experienced the nightmare of NIS2005's even worse release of Symantec's so called AV, I vowed to 'never again use Norton products' (having more problems than it ever prevented, constantly needing NIS re-installs, causing I think more issues w/in the OS than it ever could have prevented, no support, etc., etc., etc.), it was only after trying other products and finding them failing in about the same respects, one of which was eEye's "Blink" that let me down (by allowing a USB stick's 'bar_311' trojan-virus onto my machine, which the nightmare continued when against my better judgement used the again hellish TrendMicro mand their online scanner to supposedly clean the machine and the USB stick (which it didn't and moreover it resulted in enabling the virus's trademark 'boot on & immediately right back off' routine, so that proved TM' sucked as well. Of course TM' refused to back up their online scanner's failure as they refused to even write back and they demand as most, a ccard before even speaking w/support. Thus after weeks of pulling my hair out, ie; countless hours of ueslessly seeking help, I figured out (on my own) how to go to the BIOS and disable boot from disk and then was able to do a complete system recovery. Again, no help from anyone (CNet forum and many other forums as well). So after the system format and re-install, I was still left with the infected USB stick and Norton's online scanner actually cleaned the stick. It was then I made the mistake of buying into the supposed claims that NIS had fixed their quirky software after 2005 and so I installed their NIS 2008. Aside from that I can't say anything good about Symantec's product. It slows down the machine to a crawl, interferes with iexplorer and video editing software mostly from what I can surmise by NIS's "pulse" updating aspect which can't be disabled (supposedly only the suto updates can be disabled, but once you miss either of the usually twice daily auto updates, the result seems the machine is plagued by not only incessant NIS warning popups on need to update, but it seems too that also the pulse update's are the cause of crashing my videop editor. Biggest annoyance w/NIS 2008 is the fact that in order to disable it, you must do so for each individual feature of the damned application (AV, firewall, EMail scanning, on and on and on, and if you use a password for NIS controls, well you know, just more needless exacerbation). NIS/Symantec, you product makes me want to puke. All I can say is just keep nothing on the OS that you don't care if anyone sees it, don't use your primary machine with a ccard, format & reinstall w/o any so called patches (that are bypassed as soon as their issued anyway) and just run your primary machine 'bare foot' and you'll be a lot ****ing more happier. Period.

Had same problem. Finally got it install. Have no idea how I got thru, but I did. Now my problem is my computer shuts off half way thru a full scan. Of course it's my pc...NOT...only time does this is with Norton. As son as I figure out how to uninstall (way that really works), IT IS OUT OF HERE. Nevre ever again to be seen

purchased new computer and want to transfer Nortons renaining time to it

Did not order

I was destroyed when my credit card was mis billed!

Duplicate billing for Norton Anti-Virus on 3/31

cannot complete order after providing financial info

I want kancel one of protection!

What is the additional charge for? July 22, 2008----$149.98.

i do not want to pay for the same service two times .please remove your fee from my credit card

I have been billed twice.

I have just noticed a charge on my bank that I do not think is authorized. I want to find out more about it. My husband and I have different computers, so I don't want to complain until I understand which has been charged for. I have had trouble with Symantec on my computer and canceled, but my husband has since bought a new notebook and has had no problems. However, the dates of (Symantec) purchase do not match either of our computers. I am wondering which account is being charged.

Thank you, Mrs. E. L. Hess.