Norton
Reviews and Complaints

I ordered antivirus coverage on my laptop on 2/8/10 for$49.99, It was taken out of my account at that time, on 3/8/10 another $39.99 was deducted from my account. What is this about? Please rectify this problem. Thank You Please send reply to ellielynne@aol.com

Hi Graham

It’s Emma from Symantec here, I wanted to explain what has happened with your auto-renewal payment.

When you originally subscribed to your Norton product, and registered for your Norton account, you would have left the Automatic Renewal feature enabled – this is why you have been charged with auto renewal.

Auto renewal is designed to offer our customers the conveinience of their Norton product subscription being automatically renewed at the end of the subscription period, rather than the customer having to remember to manually take action to stay protected.

Symantec will have emailed you 30 days before the payment went out and the renewal took place, letting you know the payment was due, and giving you the option to unsubscribe at that time.

Customers can also cancel their auto-renewals at any time through their Norton account. Automatic Renewal is featured as Norton’s On-going Protection, designed to make sure you are always protected from the latest threats.

If you do not want to continue with your renewed subscription, please do let me know on this forum and I will arrange for a refund and cancellation for you.

Best wishes
Emma

norton security will not leave my computer alone i am going to write to newspapers to have them investigate

Tried to place an order, the password was not accepted, the order was refused... I now have a different company as security for my computer... this charge needs to be credited back to my sears master card... I thank you very much for your services...

I DID NOT AUTHORIZE A RENUAL FOR NORTON [protected] I DO NOT USE IT I WAS CHARGED ON MY DEPT VISA CARD. PLEASE CREDIT TO MY VISA IMMEDIATLEY.
PAM BOULTBEE

I have a charge on my checking account which I do not recognize for $39.95 on October 10, 2008. Please explain. And refund me the money please.
My email is changed to njbluebird0589977@embarqmail.com

I am enrolled with earthlink and their office has told me I do ot have to renewal with Norton as Iam paying a monthly fee with earthlink which covers Norton, However Norton is requesting I renew with them for Norton service. I have not been able to find a way to contact Norton about this problem. Can you help?

This morning I renewed my annual Norton Internet Protection service. The cost to renew is $49.99

15 minutes after renewing, I logged into my online banking & in the pending charges were 3 separate charges from Norton!

Two fees for $49.99
One fee for $59.99

That's $157.97 dollars.
That's $109.98 more than verbally discussed.

The person that helped me was Pavankumar Munnalal Shrivastav from Symantec Support.

I spent over an hour with someone on the phone that could not correct the situation before being transferred to his supervisor that offered the same rhetoric nonsense.

A+ on your customer service mate!
Now refund the money from the unauthorized charges!

I have used Norton products for several years. I renewed my subscription to Norton 360 Premier Edition as a two year contract on Jan. 25, 2009. After running the latest update (I have the system set for automatic updates) the program told me that the computer was infected with a virus that needed "manual assistance" to fix. The Norton website gave me detailed instructions on what to do. After following those instructions, the virus was still detected.

I checked the Symantec website for info on the virus. The website stated that they are aware of the virus and the latest update would fix the problem. NO, IT DOES NOT.

I contacted "Customer Support" via the website. I felt like I was in a used car lot, where the person I was chatting with had only one capability. Charge me $100.00 and then send me to a technician who might fix the problem.

Where is the disconnect here?

1. Norton did not detect and remove the virus
2. Norton is aware of the virus
3. Norton claims the latest version of the Update will detect the virus (IT DOES NOT!)
4. Norton tech support is a scam to collect money to fix problems that Norton is aware of and claims that their software will protect your system from

P.O.S. Anyone want to guess what I believe this product and company is?

my account was automatically renewed on July 3, 2008 and my credit card was automatically charged $49.99, however, it says that my subscription has run out. I tried to verify the product subscription status to see if it is up to date and it will not let me view it. Please advise

I have a receipt from symantec for a total of $61.98 (1.99 down load, 49.99 subscription, 10.00 upgrade, dated 3/2/o8 and thei shows up on my astercard bill. I also have a $49.99 norton annual renewal. It appears you have charged my account 2 times for the same item. Please reply ASAP and credit my account ASAP. I will have to pay these charges or incur interest on my account.

I have been wrongly charged for a subscription renewal to Norton Antivirus. I received an email saying my renewal was due (correct) and I paid by card. I subsequently received a further charge direwctly from Symantec for the same renewal. I have been wrongly charged £44.99 and seek reimbursement

This morning I renewed my annual Norton Internet Protection service. The cost to renew is $49.99

15 minutes after renewing, I logged into my online banking & in the pending charges were 3 separate charges from Norton!

Two fees for $49.99
One fee for $59.99

That's $157.97 dollars.
That's $109.98 more than verbally discussed.

The person that helped me was Pavankumar Munnalal Shrivastav from Symantec Support.

I spent over an hour with someone on the phone that could not correct the situation before being transferred to his supervisor that offered the same rhetoric nonsense.

A+ on your customer service mate!
Now refund the money from the unauthorized charges!

The same thing happened to me. I also was advised that there was a 9.95 charge if I wanted to phone and talk to anyone about it. There were 60 ahead of me for online chat help. I emailed for help and, although advised that I would receive a reply in 24 hours, at 26 hours I had no response. I sent a strong follow up email, and the problem was resolved. In the meantime, the application was prompting me to renew my subscription. An attempt to double bill? I wonder how many times a subscriber does not check her/his credit card statement and follows the prompt.

FIX THE PROBLEM PLEASE

I WANT MY COMPUTER TOGET FIX

I WOULD LIKE TO GET TO TALKING TO HIM AGAIN

GOT DIS CONNECT THE ANALIST

i TRIED TO RESUSCRIBE TO MY NORTON INTERNET SECURITY AND HAVE BEEN BILLED TWICE FOR MY SUBSCRIPTION - SYMANTEC ORDER CONFIRMATION ORDER # [protected] AND A SECOND ORDER NUMBER FOR THE SAME PRODUCT [protected].

I WOULD LIKE TO RECEIVE CREDIT FOR THE SECOND ORDER WITH A BARCLAY/VISA TRANSACTION DATE OF 05/03.

I'VE BEEN UNSUCCESSFUL IN ATTEMPTS TO CONTACT NORTON ON LINE AND WOULD REALLY APPRECIATE HELP FROM SOMEONE TO GET CREDIT FOR THE DUPLICATED ORDER.

THANKS,

DON SHANNON - [protected]

I continue to get "welcome to Norton account" e mails and I no longer have Norton as my anti-virus provider. When I purchased my PC, It came with it. I have been using AVG for years and quickly changed. I want these notifications to stop. I contacted Norton, and they told me to "unsubscribe" which I did...No luck...Still get them...

on 3-20-09 I ordered security service from this company. I was charged $68.98 on my card ending with 7917. I did not receive any protection. I kept receiving notice that my protection had expired. Please return the about mentioned amount to my account. Thank you

I updated my Norton antivirus and the first time it did not go download, however I was charged $69.98.
I h ad to choose a different product. The second time it did install and I was charged $64.98 for that one. Please delete the charges for $69.98 on my credit card. Thank you.

I renewed my annual subscription for internet security with Symantec / Norton at $49.99. Symantec charge my account an additional $52.65 for upgrade to service specifically did not choose.

I have been billed twice Apr. 15/08 & May03/08, for the same product via messages originating on the internet. $69.98 USD

It is now January 13th 2010, since December 26th 2009 I have spent over 50 hours on the computer / telephone dealing with Symantec Norton Analysts, Supervisors, product engineers and product analysts. all because norton wanted me to update to version 2010, when this tried to download it came up with a net, framework error message and would not install properly. On December 30th their engineers went into my computer and it never worked properly after. They charged £114 to remove a bug they said I had but this did nothing to get my computer working, then they said it was definately a micro soft problem! contacting them for them to check out my computer cost me a further £46 they confirmed what I had suspected nothing wrong with the framework. so back to Symantec, after a 7 hour session they think its my internet connection!... checking with my internet supplier and going through everything, I am once again as I write this sitting listening to music on the phone while I wait for the next attempt by the 37th person fron Symantec to attempt to install their product back onto my computer...why am I doing this? its because I have paid up 12 Months subscription 2 M onths ago...LET THIS BE A WARNING ALL WHO ENTER SYMANTEC ...YOU WILL LOSE THE WILL TO LIVE, AND FIND A BIG HOLE IN YOUR WALLET...OOOOHHH AND YES IT STILL WILL NOT WORK...HOW ELSE WOULD A BUG GET INTO MY COMPUTER!

You are lucky! They won't honor my rebate. First they said that I did not send the Proff of Purchase, then I send them my photocopies, so their reply to that is that there is no rebate. It never existed. They said that I decided to design a rebate form and create my own rebate.

WOW not only does this company lie to it's customers they think that their customers are stupid.

JUST GET AVG FREE INSTALL IVE HEARD OF THIS FROM SEVERAL PEOPLE ABOUT THE SAME PROBLEM

I too, purchased Norton Security, on-line .They took my money with no return of a product .
I'm really upset about this . When you go to there web page to talk to somone live about this problem there is no one to do that with . So they took my money of 59.99 as well. I think they should be sued !

Amy Riley

Have been charged for program Norton Internet Security 2008 that won"t installe on the computer. Emailed the contact Support 2 times as of to date no answer. Would appreciate any help on problem.

They are doing automatic renewals on credit cards without letting people know. The only reason I found out, I'm pretty sure, is that my credit card had expired. So, they sent me an email to try to prod me into renewing it. I uninstalled their junk 6 months ago. And, I never signed up for this. I would never sign up for something like that. They probably hid this as some "option" in an obscure place in the ordering process when I first bought the stuff. I wonder how many millions of dollars they've stolen from people by doing this.

There is a class action lawsuit against Symantec for these practices. The lead attorney for the class is Thomas M. Mullaney (tmm@mullaw.org) if you wish to discuss your complaint

SAME HAPPENED TO ME TODAY! Called Symantec..to no avail! Called credit card company and talked with dispute person, with whom resolved it immediately! This is considered credit card FRAUD! I am contacting my attorney and FBI! I have been advised not to contact Symantec Hdqrtrs at this point in time..until persued thru legal system.

Feel free to reply!
Mel

Same Identical thing happened to me! SAME! I did call credit card company today, they resolved it immediately..but prior calls to Symantec to no AVAIL! I am as well ALERTED and concerned! THIS IS CONSIDERED CREDIT CARD FRAUD! I am calling my attorney and the FBI! I would love to see a mass public consumer suit over this, whatever that term is! I was advised not to call corporate HDQRTS at this point in time..don't want them to be alerted until pursued thru legal system!

Feel free to respond!
Thanks,
Mel

I had the same problem with Norton, When my wife installed the anti virus program it automaticly subscribed her to " automatic renewal" .
Fast forward to one year later and it is renewal time . She no longer is using Norton and got an e-mail telling her that her subscription would be automaticly renewed, and asked me to cancell it.
I loged on to thier website and found I needed an account number to cancell the renewal process.
They then provided a number to me, which when entered into thier system stated that the number was incorrect... Long story short.. by the time that I got it straightened out we were charged the $49.00 fee
After this my mother went through the same scenario. While the Symatec web site had beed updated to make it easier to "find" information on the renewal process it was still a shell game to actually cancell the subcription to automatic renewal..In the end she just cancelled her credit card and got a new one to avoid being charged...

I have seen many with same complaint as you and I both experienced.
I contacted the Department of Justice in NH and are pursuing it, with already a letter sent to Symantec! With letter to Dept. of Justice, I included almost 20 pages of complaints from many different people! Though it maybe out of their jurisdiction to look outside of NH for complaints, I wanted them to be aware of all of these people being hit with unauthorized charges from Symantec!

People, with same problem. contact your state's Dept of Justice, Consumer Protection Antitrust Bureau! Enough complaints sent from Dept. of Justices, Consumer Protection/Antitrust Bureau to Symantec
Symantec will HAVE to DO SOMETHING! They already have a few class action suits..nothing to do with this particular problem, though.

Many Thanks..pls forward onto others!

I noticed last year that Norton automatically charged my bank account for a renewal that I never requested, but I didn't get it taken off. I had paid for a download of Norton the year before. But this year I am quite angry that I am still being billed! I don't even use the computer that I downloaded it to before. When I called the CS number, I was connected to India. The poor guy there must get yelled at constantly! Seeing all these links to complaints against Norton, I ALSO conclude that NORTON is making more than a few "human errors", and leaving these outsourced workers on the other side of the world to deal with only angry Americans! The service associate took care of me, but only after he continued to try to talk me out of leaving Norton's patronage. I'll never consider a Norton product again!

On 1/23/08 $59.98 was charged to my visa and I found out that I did not need the product so I notified the company and the Norton was removed from my computer but I have yet to receive the promised refund.

Not only did Symantecs horrible software contribute to the overall demise of my last computer ( I finally uninstalled it when my system worked only without it) but now they have charged my credit card account without any prior authorization from me. I don't use nor have I used their softward in quite some time. I am currently on perpetual hold to get back my money that was to be used to pay other bills that are "REAL." Unbelievable. These people should be investigated thoroughly. Seems like this may be the only way they can survive the competition maybe... by floating off the dollars of others who actually loathe their software.

Live Update updated itself yesterday and left a disaster. It activated parental controls, which I have never used. Turns out "parental controls" include news and finance sites such as the New York Times, Wall Street Journal, etc. I can't turn parental controls off, because I need supervisor level access, for which I need a password, which is also something new.

Symantec offers no way to call about problems they introduced into the software, except to pay by the minute. Finding a problem on their web site is an exercise in futility.

After spending hours last year trying to renew my subscription, I should have know better. When I finally got to talk to a human being and was able to place the order, I said never again. Looks like I may have to find another provider sooner rather than later.

Several months ago the motherboard fried on my desktop PC. After replacing the motherboard and re-loading the OS (Microsoft XP) I attempted to load Norton AV-07. The software informed me to contact Symantec regarding the license as it needed to be authenticated. This was also the case with Microsoft as the OS needed to be validated; a very simple process. Getting the OS completed was a snap. Symantec on the other hand informed me that there was nothing that they could do given that all three licenses had already been registered. I also had Norton installed on my wife’s laptop and on my school laptop. After explaining that I had just replaced the motherboard and only needed to be validated, as I had the original key and licenses, the support services told me basically to get lost, nothing they could do. I reviewed their policy regarding hardware failure and it was not addresses. I spoke to a few people and they thought that maybe I had just talked to the wrong person so I tried again…same story. I removed Norton Anti-Virus 2007 along with System Works and sent the CDs along with the keys back to their world headquarters in Cupertino, CA. I will never buy nor advocate another Symantec product again.

I ordered incorrect upgrade of my computer virus protection from their website in late 2007. When it didn't work correctly, contacted them on 1/17 /08 and they uninstalled my mistake and reinstalled the correct upgrade program. On that date, they told me I would get a refund for $39.99 for the original program that I ordered incorrectly and couldn't use on my computer. But, they've done nothing. Have contacted their 800- number more than six times. They keep promising a resolution but nothing happens. I've even sent a registered letter to their company HQ, in Cupertino, CA. No results! Obviously, they are not concerned with customer service! Hope you read this and do not use them.

There should be a notes sent out be for you bill a persons Credit Card. This way a person can say oh yes please set me up for another year, or I was not happy with your product and to take me off your list. Also there is times you help some one out and they use your card and it should be a one time use. So if the Card holder and the account is different this should also send up a red flag, to not use the credit card for a renewal.

I was charged 49 dollars for norton renwal without my approval. I paid 120 dollars to get norton . When i was checking my account i found that norton has charged me 49 dollars more for the renewl of norton antivirirus knowing that my norton antivirus has stopped working 3 months ago. I do not understand why they charge without any call or any previous contact to let me know. I am now trying to get my money back, i do not know if it is possible or not.This a lesson that makes aware of the fraud that can affect everybody.

I bought norton antivirus for my computers and had it installed, when i noticed that i could'nt enter internet explorer, so i took it to circuit city and they told me my laptop had virussssssss!
So what is the deal i have norton antivirus on my laptop and it does not work . So now i have to pay 2oo.Oo dollars so they can take off the virus.
Im looking for the telephone number of norton and i cant find it.

I just paid for my annual subscription for the Norton Security System. They billed me 63.38 US dollars paid via credit card last July 24, 2008. Now they are flashing the sign that my annual subscription is due to lapse in 26 days.

I tried to contact the company but they require all sorts of requirements to be able to contact them.

I signed up online for antivirus protection. Received an email confirmation but next time online I had a message that my application had not been completed. I did another application as I had no other option offered. I now have two separate billings on my charge card for the for Norton antivirus protection.