Norton
Reviews and Complaints

I have had a great deal of trouble installing the Norton Anti Virus 360 and have now been charged two amounts on my Credit Card. My emails have been returned.

On my bank statement it shows DRI Symantec Generic www.myord.com have been paid $52.84 on 26/5/09 and $50.93 on 30/5/09. I understood that I was to be charged $49.99 as I only required one Norton Anti Virus. I have attempted to contact them but without success. Could you please advise me as to what I should do next. Thank you

I bought Norton 360 2.0 in March of this year. I installed the software, registered it with Symantec, and it was working and doing its job just fine. I had received several updates to the software (as expected for virus recognition, etc).

Last month I received an email from Symantec offering a "free upgrade" to Norton 360 3.0. The advestisement emphasized that since I was a registered license holder, I was eligible for free software upgrades.

My assumption was that I would get the "free upgrade" and when the year on the license I purchased expired Symantec would bill me for the next license. Obviously, I was mistaken. The upgrade install eliminated my Norton 360 2.0 software and installed Norton 360 3.0 on a thirty day trial basis, and asked me if I wanted to purchase a new software key to keep Norton 360 3.0 working.

This certainly was deceptive advertizing. It isn't free when you have to buy a new software key. I wrote directly back to Symantec by email complaining about this practice and have not heard a thing from them since. I will reinstall the Norton 360 2.0 on my laptop, but once the license expires you can be assured I will find some other security software for my computer and it will not be Symantec.

Hi have had a eduction from from Visa account for $99.99 New Zeland dollars under the title of Norton Annual Renewal, charge code [protected].

I have not used any Norton Products for well over 18 months and am very concerned that this money has been deducted by your company.

Please reply to this complaint to my e-mail address at [protected]@gmail.com

Shane

I found Norton's Anti Virus to be inadequate, so I switched to another company. In the meantime, Norton has continued to automatically bill my checking account event without my authorization. Every year, they bill my account. Every year I ask the bank to reverse the charge. Every year I call Norton and they promise not to do it again.

I believe that Norton is running a fraudulent billing scam.

Does anyone know what governmental agency will handle this matter in California?

Sounds like a class action lawsuit for some attorney.

04/23/2017 check card dri*reg.net - h
([protected]) $2.00
04/23/2017 check card dri*reg.net - h
([protected]) $2.00
04/23/2017 check card dri*reg.net - h
([protected]) $1.97
Totals $0.00 $5.97

I have been charged $49.99 for norton inrernet security, which was authorized. but, the 4 smaller charges were not authorized. please refund the 4 smaller charges. do not send any more charges to my bank account

Ron fountain [protected]

S07-free checking
Expiration date type description deposit withdrawal
04/23/2017 check card dri*reg.net - h
([protected]) $2.00
04/23/2017 check card dri*reg.net - h
([protected]) $2.00
04/23/2017 check card dri*reg.net - h
([protected]) $1.97
Totals $0.00 $5.97 account history: [protected]-s07 - free checking available $485.83
Cleared date: all last 30 days last 60 days last 90 days last 120 days

> show advanced search

S07-free checking
Expiration date type description deposit withdrawal
04/23/2017 check card dri*reg.net - h
([protected]) $2.00
04/23/2017 check card dri*reg.net - h
([protected]) $2.00
04/23/2017 check card dri*reg.net - h
([protected]) $1.97
Totals $0.00 $5.97

The above table contains the following types of transactions:

Atm, checkcard or credit card pre-authorizations, which will hold funds until the expiration date indicated.
Deposits which have not been verified yet or which have a hold. the hold will be released on the date indicated.

Printer friendly

Dri*symantec hp cpc www.myord.com mn 04/22/09% card 16 #4807 $49.99
04/22/2017 card - withdrawal

Dri*8004974988seosup [protected] mn 04/18/09% card 16 #4807 $2.95

The above table contains the following types of transactions:

Atm, checkcard or credit card pre-authorizations, which will hold funds until the expiration date indicated.
Deposits which have not been verified yet or which have a hold. the hold will be released on the date indicated.

Printer friendly

Dri*symantec hp cpc www.myord.com mn 04/22/09% card 16 #4807 $49.99
04/22/2017 card - withdrawal

> show advanced search

S07-free checking
Expiration date type description deposit withdrawal
04/23/2017 check card dri*reg.net - h
([protected]) $2.00
04/23/2017 check card dri*reg.net - h
([protected]) $2.00
04/23/2017 check card dri*reg.net - h
([protected]) $1.97
Totals $0.00 $5.97

The above table contains the following types of transactions:

Atm, checkcard or credit card pre-authorizations, which will hold funds until the expiration date indicated.
Deposits which have not been verified yet or which have a hold. the hold will be released on the date indicated.

Printer friendly

Dri*symantec hp cpc www.myord.com mn 04/22/09% card 16 #4807 $49.99 $503.06
04/22/2017 card - withdrawal

04/19/2017 card - withdrawal

Dri*8004974988seosup [protected] mn 04/18/09% card 16 #4807 $2.95

Dri*8004974988seosup [protected] mn 04/18/09% card 16 #4807 $2.95

I bought Norton Internet Security online, but I was not sent a a download access via my e-mail as has been the practice. My account was charged without my having the software download.

I am fed up with Norton 360. I bourght this product in January with a new laptop with Windows Vista on. Since then I have been through support technicians 4 times for the following reasons:
Updates won't complete
Emails not covered by virus protection
It has been uninstalled and reinstalled every time. Now it keeps taking me out of the internet.
Each time I switch on the laptop I am not sure what I am going to be faced with.
Can someone please help now or else I am going to uninstall the product and get another anti-virus programme.

So I bought Norton AntiVirus 2009 to prevent virus' to protect my computers. A month or so in to using the product I found out that Norton AntiVirus missed a virus definition. So I tried to update the virus definitions manually. Couldn't do it. So I contacted Norton's chat room. Below is their response. Essentially, they said they could fix the problem for $99.99. Unbelieveable, I only paid $79.99 for the software to begin with, and now they want to charge me more. Below is the "chat" conversation I had with them.

I WILL NOT BE PURCHASING THEIR PRODUCT ANYMORE FOR MY HOME. I WILL ALSO TELL ALL OF MY FRIENDS & FAMILY NOT TO USE NORTON. IN ADDITION, I WILL ASK MY HUSBAND TO HAVE HIS COMPANY TO USE ANOTHER SOFTWARE.

Status Analyst Shrenitha is here to assist you. Issue: ced_8921_229 End Session ~Mrs. colleen has entered room.

Ravi kishore has entered room.

Ravi kishore(Mon Apr 20 22:36:18 PDT 2009)>May I address you as "colleen "?

~Mrs. colleen (Mon Apr 20 22:37:31 PDT 2009)>yes

Ravi kishore(Mon Apr 20 22:37:36 PDT 2009)>Hi Colleen I see that you're having problems with the error message 8921, 229. Is it right?

~Mrs. colleen (Mon Apr 20 22:38:38 PDT 2009)>I don't know what the error message is but I haven't been able to update my virus definitions for over 20 days. I have a virus in my system that Norton cannot remove. Help!

~Mrs. colleen (Mon Apr 20 22:38:42 PDT 2009)>Please

Ravi kishore(Mon Apr 20 22:39:06 PDT 2009)>Okay not an issue I will do my level best to resolve this issue.

~Mrs. colleen (Mon Apr 20 22:39:18 PDT 2009)>thank you.

Ravi kishore(Mon Apr 20 22:40:09 PDT 2009)>As you suspect that there is a Virus on your machine, I am going to escalate this case to the Virus department . Is that Okay with you?

~Mrs. colleen (Mon Apr 20 22:40:23 PDT 2009)>yes

Ravi kishore(Mon Apr 20 22:40:34 PDT 2009)>Thank you.

Ravi kishore(Mon Apr 20 22:41:07 PDT 2009)>Please wait, while the issue is escalated to another analyst.

Ravi kishore has left room.

Shrenitha has entered room.

Shrenitha(Mon Apr 20 22:44:25 PDT 2009)>Welcome to NortonLive Spyware & Virus Removal Service.

Is this the first time you are contacting us?

~Mrs. colleen (Mon Apr 20 22:44:38 PDT 2009)>no

Shrenitha(Mon Apr 20 22:45:05 PDT 2009)>May I have your Priority ID please?

~Mrs. colleen (Mon Apr 20 22:45:38 PDT 2009)>Is that this number 260534?

Shrenitha(Mon Apr 20 22:46:26 PDT 2009)>Colleen, It is alright.

Shrenitha(Mon Apr 20 22:46:38 PDT 2009)>Please tell me which country you are connected from.

~Mrs. colleen (Mon Apr 20 22:47:17 PDT 2009)>The United States of America.

Shrenitha(Mon Apr 20 22:47:26 PDT 2009)>Please confirm your email address is *********@aol.com and direct phone number is 858-***-**** . Is that correct?

~Mrs. colleen (Mon Apr 20 22:48:18 PDT 2009)>I am on my husbands cell right now 858-***-****. My cell battery just died. Everything else is correct.

Shrenitha(Mon Apr 20 22:48:47 PDT 2009)>Are you using a Norton product on your computer? Norton 360, Norton Antivirus, Norton Internet Security, etc? If so, which Norton product are you using and what version/year is it?

~Mrs. colleen (Mon Apr 20 22:50:10 PDT 2009)>Norton AntiVirus 2009 v 16.2.0.7

Shrenitha(Mon Apr 20 22:50:25 PDT 2009)>Your Priority ID is [protected]. Please note down your Priority ID. If you need to contact us in the future about this issue, you can provide your Priority ID to the chat agent or enter it if you call. This will expedite our handling of your case.

~Mrs. colleen (Mon Apr 20 22:50:42 PDT 2009)>k

Shrenitha(Mon Apr 20 22:51:52 PDT 2009)>As I understand from your issue description, you suspect your computer is infected . Is that correct?

~Mrs. colleen (Mon Apr 20 22:52:09 PDT 2009)>yes

Shrenitha(Mon Apr 20 22:53:12 PDT 2009)>How long have you been facing this issue ?

~Mrs. colleen (Mon Apr 20 22:54:10 PDT 2009)>for 20 + days

Shrenitha(Mon Apr 20 22:54:26 PDT 2009)>Have you downloaded any free software, animation, free music, movies etc from the internet recently?

~Mrs. colleen (Mon Apr 20 22:54:32 PDT 2009)>I cannot update my virus definitions

~Mrs. colleen (Mon Apr 20 22:54:45 PDT 2009)>no

~Mrs. colleen (Mon Apr 20 22:55:08 PDT 2009)>I have daughters though. Who knows what they have dont.

~Mrs. colleen (Mon Apr 20 22:55:10 PDT 2009)>done

Shrenitha(Mon Apr 20 22:55:47 PDT 2009)>Do you get any pop ups that prompt you to download antivirus or other protection software?

~Mrs. colleen (Mon Apr 20 22:56:05 PDT 2009)>not that I recall

Shrenitha(Mon Apr 20 22:56:22 PDT 2009)>Are you getting any alert messages like "Virus Alert", "Your Computer is infected", "Security Alert" etc?

~Mrs. colleen (Mon Apr 20 22:56:40 PDT 2009)>yes

~Mrs. colleen (Mon Apr 20 22:56:52 PDT 2009)>but it can't remove it.

Shrenitha(Mon Apr 20 22:57:59 PDT 2009)>Would you be able to give me the exact virus name ?

~Mrs. colleen (Mon Apr 20 22:58:36 PDT 2009)>I don't recall. I am running the scan right now.

Shrenitha(Mon Apr 20 23:00:23 PDT 2009)>Collare you getting re-direcred to random websites while browsing ?

~Mrs. colleen (Mon Apr 20 23:00:37 PDT 2009)>no

Shrenitha(Mon Apr 20 23:00:57 PDT 2009)>Did you observe any other suspicious behavior on your computer that indicates a possible infection?

~Mrs. colleen (Mon Apr 20 23:01:09 PDT 2009)>No

Shrenitha(Mon Apr 20 23:03:28 PDT 2009)>Have you run a scan using the latest updated Norton Antivirus software, and did it find any threats on the computer?

Shrenitha(Mon Apr 20 23:05:25 PDT 2009)>From the description you provided, we are unable to determine conclusively whether your issue is related to a virus/malware or not. To take the diagnosis and potential removal any further we would need to engage a specialist technician to personally access your PC. This specialist will directly investigate whether you have a virus or malware, identify the threat and the appropriate means to remove the threat, and remove the threat. There is a fee for this premium service. Would you like to proceed.

Shrenitha(Mon Apr 20 23:09:21 PDT 2009)>Are you with me?

~Mrs. colleen (Mon Apr 20 23:10:22 PDT 2009)>Yes

~Mrs. colleen (Mon Apr 20 23:10:35 PDT 2009)>Yesterday they didn't mention a fee

~Mrs. colleen (Mon Apr 20 23:12:08 PDT 2009)>I don't feel that I am getting the support I paid for. I know I have a problem. I have a problem because Norton missed the virus. If Norton had been doing the job it was supposed to be doing, I wouldn't be in this fix.

Shrenitha(Mon Apr 20 23:13:11 PDT 2009)>Colleen, let me explain.

~Mrs. colleen (Mon Apr 20 23:13:17 PDT 2009)>Why didn't Norton catch the virus.

~Mrs. colleen (Mon Apr 20 23:13:22 PDT 2009)>>

~Mrs. colleen (Mon Apr 20 23:13:24 PDT 2009)>?

Shrenitha(Mon Apr 20 23:13:23 PDT 2009)>There are several possible reasons for this:-
1. The infected file is active on your computer;
2. It is "embedded" into your browser (such as an Add-on) or into some other running software/application;
3. The infected file has "assumed" system file status/rights and hence it cannot be deleted simply.

Shrenitha(Mon Apr 20 23:13:25 PDT 2009)>Your Norton software attempts to override these; however it is not always possible, since we adhere to various software standards, some of which can only be set by the Operating System.

These are possible reasons, but the actual reason will only be known once a detailed diagnosis is completed.

~Mrs. colleen (Mon Apr 20 23:15:11 PDT 2009)>What is the point of buying the Anti-Virus if the software doesn't do it's job? And now you want to charge me for something it missed?

~Mrs. colleen (Mon Apr 20 23:16:44 PDT 2009)>So if I pay extra today and then Norton misses another virus tomorrow, am I supposed to pay again tomorrow?

~Mrs. colleen (Mon Apr 20 23:16:59 PDT 2009)>And again the next day and the next?

~Mrs. colleen (Mon Apr 20 23:17:12 PDT 2009)>Come on...

Shrenitha(Mon Apr 20 23:17:40 PDT 2009)>Norton is protecting you from tens of thousands of existing malwares and from the hundreds of new threats released every single day. It provides among the best security that is available for your computer.

Shrenitha(Mon Apr 20 23:17:49 PDT 2009)>This particular infection could have been caused while subscribing or downloading from free websites or when you download/transfer files such as movies, songs, screensavers, games, etc. from other computers, such as in a P2P system, or from insecure websites.

Shrenitha(Mon Apr 20 23:17:50 PDT 2009)>Normally when you download something, it will ask for your permission to open/install, and accept the license agreement.

When you do so, being the administrator/final authority of the computer you are potentially authorizing an override of the security restrictions in place.

~Mrs. colleen (Mon Apr 20 23:18:44 PDT 2009)>And as an average user, how am I supposed to know what can and can't be downloaded?

~Mrs. colleen (Mon Apr 20 23:19:07 PDT 2009)>Isn't that the job of Norton Anti-Virus?

~Mrs. colleen (Mon Apr 20 23:19:21 PDT 2009)>Isn't that what updates are for?

~Mrs. colleen (Mon Apr 20 23:20:24 PDT 2009)>Every day the virus' are ever changing.

~Mrs. colleen (Mon Apr 20 23:20:34 PDT 2009)>That is why I bought this.

Shrenitha(Mon Apr 20 23:21:07 PDT 2009)> Colleen, there is a fixed fee for this premium service.

Shrenitha(Mon Apr 20 23:21:13 PDT 2009)>When you purchase the product, the cost of the product is for software, updates to the software and for virus definitions. There is an additional charge for value added services.

~Mrs. colleen (Mon Apr 20 23:21:56 PDT 2009)>IT CAN'T BE UPDATED!

Shrenitha(Mon Apr 20 23:22:48 PDT 2009)>This might be due to a possible infection in your computer.

Shrenitha(Mon Apr 20 23:25:00 PDT 2009)>To take the diagnosis and potential removal any further we would need to engage a specialist technician to personally access your PC. This specialist will directly investigate whether you have a virus or malware, identify the threat and the appropriate means to remove the threat, and remove the threat. There is a fee for this premium service.

Shrenitha(Mon Apr 20 23:25:12 PDT 2009)>The Consultation fee is US $99.99.

Shrenitha(Mon Apr 20 23:25:17 PDT 2009)>We guarantee to identify any threats that may be on your system. Once we have found them, we will remove them. In addition we guarantee our work for a period of 7 days from today should you experience any reoccurrence.

~Mrs. colleen (Mon Apr 20 23:25:52 PDT 2009)>Back to my previous question. Let's say you fix this today. Then the next day a different virus is missed by Norton. Do I have to pay for "value added services" again? Listen. I know you have a job to do. You are supposed to probably try to sell "value added services". You probably get a commission from the service. I am just telling you that twenty one days ago Norton was updating and I didn't have any virus on my computer. Now I do since Norton didn't update.

~Mrs. colleen (Mon Apr 20 23:26:37 PDT 2009)>$99.99 is more that the cost of the original software!

Shrenitha(Mon Apr 20 23:27:40 PDT 2009)>The technicians do a complete diagnosis of your computer, and if there are malware/threats then they remove them. If required and if your system permits, they connect to your computer remotely, and do all this for you directly. They ensure that any malwares/threats present on the computer are removed.

Shrenitha(Mon Apr 20 23:28:05 PDT 2009)>Once we have found them, we will remove them. In addition we guarantee our work for a period of 7 days from today should you experience any reoccurrence.

~Mrs. colleen (Mon Apr 20 23:30:00 PDT 2009)>Is this the only way I can get help through your company? We already tried to do this with Shreekumar and Preethika.

~Mrs. colleen (Mon Apr 20 23:30:29 PDT 2009)>Is there another way to resolve this without paying an addtional fee?

~Mrs. colleen (Mon Apr 20 23:30:45 PDT 2009)>the fee is more than the original cost of the software.

Shrenitha(Mon Apr 20 23:31:19 PDT 2009)>Colleen, Norton provides free online support that has 'step by step instructions' to remove the threats from your computer.

The free online support is available to you at http://securityresponse.symantec.com.

Type in the relevant threat name in the search box to view the relevant instructions.

Shrenitha(Mon Apr 20 23:32:37 PDT 2009)>Is there anything else I can help you with?

~Mrs. colleen (Mon Apr 20 23:33:26 PDT 2009)>Nope.

Shrenitha(Mon Apr 20 23:33:40 PDT 2009)>If you need to contact NortonLive Spyware & Virus Removal Service again please visit http://www.symantec.com/vremoval

It has been pleasure assisting you. Thank you for choosing Norton. Have a great day.

~Mrs. colleen (Mon Apr 20 23:34:01 PDT 2009)>Wish I could say the same.

And there you have it folks! Another great day of dealing with a company that doesn't support their broken software. They don't backup their product. You see, if they were to fix it today and then if it didn't work again in 8 days, I would have to pay another $99.99 to get them to remove the virus again. What a sham!

If you are interested there are other companies that have anti-virus software that works.

AVG
McAfee
Kaspersky
Spyware Doctor
PC Tools
ThreatFire Anti Virus
TrendMicro

NEVER USE SYMANTIC / NORTON ANTIVIRUS AGAIN - BETTER YET, MY NEXT COMPUTER WILL BE A MAC

I have just received a unauthorized charge of $49.99 to my credit card by Symantec's autorenewal system. Yes I had Norton a long time ago on an old machine but kept aquiring viruses so eventually had to scrap my machine and get a new one. Due to dissatisfaction with the Norton product I opted to use free programs from the internet far more suited to my computing needs.

Due to the economic situtation, my family lives within a stringent budget. The timing of this unauthorized debit to my account has accrued to my account a total of $140.00 in overdraft charges. These charges are pending at the moment and I have conacted my bank about what has happened. In response, they have offered me a contact number to Symantec to see if I can resolve the situation with them.

I called the number given by the bank and was kept on hold in excess of forty minutes. I finally gave up waiting at 9.24 pm. I will try again in the morning.

Wish me luck.

The following is the transcription of my conversation with Norton online analyst support: Do they have anyone more fluent in English?
My problems are not solved, and it seems my only choice is to get the measely refund offered, and go to another company for virus protection,

Spoke w/ syed
4/18/09 12;25 am mst

Ms. Terry Eden has entered room.
Syed has entered room.

Syed(Fri Apr 17 22:30:23 MDT 2009)>
You are being transferred to Syed.

Syed(Fri Apr 17 22:30:29 MDT 2009)>
Welcome to Norton Support, my name is Syed, Can I please have a minute to go through the information you have provided?

Ms. Terry Eden(Fri Apr 17 23:30:52 MDT 2009) sure!

Syed(Fri Apr 17 22:32:54 MDT 2009)>
Thanks, your case number is [protected], please write this down.

Ms. Terry Eden(Fri Apr 17 23:33:26 MDT 2009)> got it

Syed(Fri Apr 17 22:33:36 MDT 2009)>
Please don’t follow this now – but just in case we get disconnected for any reason, you can follow these instructions to reconnect to me.. You'll need to do this within a couple of minutes of being disconnected:
Can you please make a note of these instructions.

1) Open up Internet Explorer and then go to www.norton.com/connectme
2) Enter the [Connection Code] 299946
3) Click on [Submit]

Ms. Terry Eden(Fri Apr 17 23:34:33 MDT 2009)> OK

Ms. Terry Eden(Fri Apr 17 23:35:01 MDT 2009)> do you want me to do this now?

Syed(Fri Apr 17 22:35:12 MDT 2009)> No,

Syed(Fri Apr 17 22:36:42 MDT 2009)> May I confirm that yopu have slow dial up connection?

Ms. Terry Eden(Fri Apr 17 23:37:00 MDT 2009)> YES

Ms. Terry Eden(Fri Apr 17 23:37:51 MDT 2009)> I am not able to get any other type of connection at my location (mountains)

Syed(Fri Apr 17 22:38:16 MDT 2009)>
Can I put you on hold for 2 or 3 minutes while I look into this for you?

Ms. Terry Eden(Fri Apr 17 23:38:41 MDT 2009)> certainly

Syed(Fri Apr 17 22:43:04 MDT 2009)> Thanks, for holding. Thsi problem is occur because you have a slow connection.

Ms. Terry Eden(Fri Apr 17 23:44:31 MDT 2009)>
Should I change the type of protection I have for my computer?

Ms. Terry Eden(Fri Apr 17 23:44:50 MDT 2009)> I would like to stay with Norton.

Ms. Terry Eden(Fri Apr 17 23:45:21 MDT 2009)> Can I get a refund on the 300+ days I have left on my Norton 360 account?

Syed(Fri Apr 17 22:46:06 MDT 2009)> Please wait while I check this for you.

Ms. Terry Eden(Fri Apr 17 23:50:00 MDT 2009)> Are we still connected?

Syed(Fri Apr 17 22:51:12 MDT 2009)> Yes, I am pulling your records that I can help you with.

Ms. Terry Eden(Fri Apr 17 23:51:32 MDT 2009)> OK

Syed(Fri Apr 17 22:55:41 MDT 2009)>
Terry, I have pulled up your records since you have slow connection.

Syed(Fri Apr 17 22:56:47 MDT 2009)> I will make a refund for you. Is that ok with you?

Ms. Terry Eden(Fri Apr 17 23:57:31 MDT 2009)> What do you suggest I use, having a dial-up connection, instead of Norton 360?

Syed(Fri Apr 17 23:01:21 MDT 2009)> I will suggest you to have Norton program in your computer and i think that you are not facing this problem for the last one year.

Syed(Fri Apr 17 23:02:13 MDT 2009)> Since your program is downloading the critical updates and you have slow connection it is taking long time.

Syed(Fri Apr 17 23:02:49 MDT 2009)>
Once the critical update is done you will not facing this problem again.

Ms. Terry Eden(Sat Apr 18 00:03:19 MDT 2009)> Everything was working fine until my computer did a system restore (without my direction.)

Ms. Terry Eden(Sat Apr 18 00:03:42 MDT 2009)> My computer repair man did an update for me.

Ms. Terry Eden(Sat Apr 18 00:04:04 MDT 2009)> It has not (Norton) worked corrctly since that time.

Ms. Terry Eden(Sat Apr 18 00:04:37 MDT 2009)> Nor has it allowed me to do a back-up.

Ms. Terry Eden(Sat Apr 18 00:05:17 MDT 2009)> It tells me to click "fix>" I do, and nothing happens.

Syed(Fri Apr 17 23:05:23 MDT 2009)> So, know you can do a back up. Is that correct?

Ms. Terry Eden(Sat Apr 18 00:05:45 MDT 2009)> The repairman said I had no viruses.

Ms. Terry Eden(Sat Apr 18 00:05:58 MDT 2009)> I cannot do a back-up.

Ms. Terry Eden(Sat Apr 18 00:06:13 MDT 2009)> Not since the computer did the system restore.

Syed(Fri Apr 17 23:07:30 MDT 2009)> May I confirm that the Live update has finished or not.

Ms. Terry Eden(Sat Apr 18 00:08:06 MDT 2009)> It has not. It ran 24 hours a day for the past 5 days.

Syed(Fri Apr 17 23:10:54 MDT 2009)> Ok, I will suggest you to turn off the computer and restart and try again.

Ms. Terry Eden(Sat Apr 18 00:11:46 MDT 2009)>
I have tried that, on more than 1 occasion, with the same results.

Syed(Fri Apr 17 23:16:14 MDT 2009)> I will make a partial refund 58$ that is ok with you.

Ms. Terry Eden(Sat Apr 18 00:17:17 MDT 2009)>
That still does not answer my question: What other Norton product will work efficiently with a dial-up connection?

Syed(Fri Apr 17 23:19:01 MDT 2009)> All of the dial up Customer face the same problem.

Ms. Terry Eden(Sat Apr 18 00:20:10 MDT 2009)> So, are you saying I can get no decent virus protection from Norton?

Syed(Fri Apr 17 23:26:31 MDT 2009)>
No, I am saying that you will can get the latest update the thing is you have very slow Internet connection.But lot of our customer have the problem even the able to download the updates maximum 3 to 4 hrs.

Ms. Terry Eden(Sat Apr 18 00:28:31 MDT 2009)>
and is there a reason it is taking my computer more than 5 DAYS?

Syed(Fri Apr 17 23:28:28 MDT 2009)>
I will suggest you to delete all the files in Temp folder this will increase your speed and you will able to download the updates little bit faster.

Ms. Terry Eden(Sat Apr 18 00:29:10 MDT 2009)> I do this 1-2 times weekly.

Syed(Fri Apr 17 23:30:20 MDT 2009)> No, I dont know what exactly taking you to download the updates. please delete all the file in Temp folder and Delete all the files in recycler bin.

Syed(Fri Apr 17 23:30:46 MDT 2009)> This will help you to download the updates little bit faster.

Ms. Terry Eden(Sat Apr 18 00:32:26 MDT 2009)> Tell you what - I do not feel that you are helping me at all. I will contact another Norton representative, as I do not think they want me to look to another company for virus protection (nor do I want to; especially since I have never had this problem with Norton on the past 6 years that I have been using it.)

We order and paid with cr card Norton 360 for 3 computers. After completed the first down load the program could not erase in our computer the previous version of Norton: it entered in a continuous loop displaing this note: "Prevous programs erased, please Restart your computer". This step was automatically repeated 11 times. Finally we proceeded to make a Shut Down. Results: we lost this Norton 360 download and also the previous version of Norton, with no oportunity to repeat the download. In a fully disgust with Norton we proceed to purchase from your rival McKafee but...what hapenned? Norton blocks its downlad. Somebody shall solve this problem. We wath and await.

One day, an auto-renewal charge of $42.79 popped up in my bank account. I don't remember authorizing any kind of auto-renewal on my account when I purchased virus protection last year. I'd love for someone to explain how Norton jusitifes charging almost double the NEW PRODUCT PRICE for auto-renewal? I'm made their lives easier, certainly don't waste in their manufacturing process, and require virtually NO marketing effort (I ALREADY HAVE THE SOFTWARE!), yet they feel they can take further advantage of that situation by sneaking in an auto-renewal? I'm tempted to purchase an entirely different virus protection software because of this tactic, which will make my voice heard in a much more subtle and effective way.

Also, if you should call the toll-free number on your credit /debit card statement, I hope you have speaker phone and unlimited minutes. I waited over 30 minutes to speak to a CSR. I did arrange having the charge removed -- make sure you have your email address to which the renewal was associated, or the first six and last 4 of the credit card number, or you'll be calling back. It will be 36 hours before I find out if I get my money refunded, though the CSR said the refund is now in progress.

After receiving TWO different confirmations that I had renewed my Norton Antivirus subscription, I wrote and responded to their tech support four times explaining that I thought I had been charged twice, but was out of state and could not verify my concerns. I received replies to my email messages, but they did not take the steps to stop a double charge to my credit card. When I returned home this weekend, I was able to verify that I HAD been charged TWICE.

Barbara Roberts
[protected]@hotmail.com

We just saw on our bank statement that you deducted 60, 74 Euro for a Norton Anual Renewal. We want to cancel our annual subscibtion by the 1st of april as we no longer have a regular pc, which makes the use of Norton unneccesary.
The Credit card it was deducted from was a Master Card with card number [protected] . The card is in the name of Sunshower Productions BV. B. Goldschneider-Meijer. Address: Hobbemakade 92 hs, 1071 XR Amsterdam, Netherlands, tel:+[protected]
Please take notice and cancel our subscibtion. The number in Great Britain it was transferred to is: [protected].
Please send us a confirmation that the subscibtion is cancelled and return the money we paid too much to the above mentioned credit card number at bank number [protected] for Sunshowet Productions BV, Amsterdam, Netherlands at Rabobank.
Hopefully this problem will be solved now,
Sincerely,
B. Goldscheider-Meijer
Sushower Productions BV

i got charged an annual fee for the anti virus software and i never gave permission for this. £59.98 was taking from my MasterCard. my e-mail address is [protected]@gmail.com. i would like to here from you as soon as possible.
yours sincerely,
Ciara odonohoe

Symantec uses a "billing update service" through many national banks to find out the new card numbers and expiration dates of your credit and checking account cards. Even if you have an entirely new credit card number from the one they have on file for you, if the old card is through a bank, they can find your new one and charge it without your permission if you have auto-renewal selected.

I received an auto-renewal notice saying my card on file (a card I had replaced a year ago) was expired and that I needed to provide a new card to them or risk losing protection. Well I did not want to renew, so I gave no new card. I assumed that was the end of it. A week later I received a "thank you" email from Symantec saying they have successfully charged my NEW card, that I never provided to them. I was horrified that they found out my new card number without my permission and CHARGED it.

The customer support tech (who was actually very nice) explained that Symantec uses a "billing update" service provided through major banks to find the new account information of existing customers who have "selected the convenience of auto renewal". Apparently they are so dedicated to our convenience that we don't even have to give them our credit card information. They will go out and find it.

She wouldn't elaborate, but I'm pretty sure her supervisors wouldn't let her. The old card on file was a debit card but since my checking account number is the same, they used this "service" to obtain my new card number associated with my checking account. Which means they have access to my checking account info! I am horrified. This is the equivalent of digging through someone's garbage and stealing their information.

Needless to say, I am horrified that I was sent an email asking me to give a new card, and when I did not... they went out and hunted it down and CHARGED it without permission.

I have filled out the application to renew my 360 Norton security for my PC. I still have not received the download. What is worrying me now is that the credit card company asked me if I have ordered this service, apparently Norton or Symantec Store has charged to me card. I can't get into my email because I continually receive threats of disasterous PC failure if I don't act quickly. If I could get into my email I could delete most of the contents, but since I can't get in the emails ontinue to grow. I need help, I have asked for help several times, but since my email is full of blocked I can't see if any instructions have been sent. Can you give me some by phone ? This is the first time I have ever had trouble renewing my security subscription. Glenn

I have not had Norton in over two years, yet you keep billing my credit card (without my permission) for renewal. Norton does not show up on my computer, yet you want me to pay $51.99 for something I don't have and don't want. I pay $70. a year for McAfee. I want this issue resolved as soon as possible.

Thank you.

Dorthy Hinnant
[protected]@hotmail.com

This morning I renewed my annual Norton Internet Protection service. The cost to renew is $49.99

15 minutes after renewing, I logged into my online banking & in the pending charges were 3 separate charges from Norton!

Two fees for $49.99
One fee for $59.99

That's $157.97 dollars.
That's $109.98 more than verbally discussed.

The person that helped me was Pavankumar Munnalal Shrivastav from Symantec Support.

I spent over an hour with someone on the phone that could not correct the situation before being transferred to his supervisor that offered the same rhetoric nonsense.

A+ on your customer service mate!
Now refund the money from the unauthorized charges!