Avast Software
Reviews and Complaints

After exploring various reviews about AVAST Software, it's evident that customers have had mixed experiences. While some users appreciate the functionality and protection offered by the software, others have faced challenges with customer service and unexpected charges. It seems that the software's effectiveness in safeguarding against online threats is acknowledged, but issues with pricing, customer support, and unwanted pop-ups have left some users dissatisfied. Before committing to AVAST Software, it's advisable to weigh these pros and cons carefully to make an informed decision.

Guys dont trust AVAST. Contacted them They say “Oh sorry for the auto renew” we will give you a 50% refund. when queried this I want a full refund they now say Oh it will take a week to refund Terrible service, The consultants treat you are like a stupid person when you ask the detailed questions they answer with generic answers.

Cancel and Uninstall : No recommended at all

Between the 30 December 2023 and 1 January 2024, you deducted a payment from my account of £79.99p for Avast Software that I had cancelled some time prior to this payment being taken. The Reference number I have on my account is: [protected] and it is stated as going to DRI*AVAST SOFTWARE.

Whilst I can fully understand that this wrongful withdrawal may well be due to a technical error, I was not happy to find that you had taken the payment, and I would like an immediate refund of the sum involved.

My name is Thomas Charles Thrift, and the account you will need to return the funds to is a Natwest account with the card number ending in the numbers 0871.

I would be grateful if you would expedite this as rapidly as possible.

Regards, T.C.Thrift

I have sent a few emails asking if the site requiring my Social Security Number is secure and have received no answer. Someone needs to answer this question.

I have gotten notifications from Avast that the dark wed has shown my name but I have never entered my Social Security.

How is it possible that the dark web has my info when I have never entered same?

And by-the- way, the email address listed for Avast is incorrect.

I have cancelled Every subscription I have had with Avast and have on more than one occasion contacted them to demand a refund for money they have taken from my bank account. I got their guarantee that there are no subscriptions or renewals to my name, yet funds keep getting taken out. I have reported theft by them to my bank, yet they still take funds without authorisation.

I unknowingly signed up for Avast Premium in 11/22 at the same time I was billed for Avast Ultimate. No one informed me that they were redundant products. I was not aware of the charge. I have asked the company to cancel my subscriptions and they will only agree not to renew them. I have requested a refund for the Avast Premium since it is a redundant package. They have refused to do so. They will not let me cancel my subscription except annually.

My name is Rafael S. Diaz, Jr. My complaint is double billing. Following is what appears in my billing statement

Sale Date: Post Date

July 25, 2023 July 26 DRI* AVAST Software avast.com/ord IE P !,100.97

July 25, 2023 July 27 DRI*AVAST Software avast.com/ord IE P 1,303.10

The entries in my billing statement from BDO ( Banco de Oro) Bank in the Philippines show double billing. The amount differed because of daily Forex changes.

For a year no billing issues with Avast until now. Paid about $50 for six months and Avast always send an invoice with details of what I was buying and for length of sevice. Last week they automatically billed my PayPal for $106 (double normal) and did not state what for or for how long. I did not place Avast on auto billing but somehow they made it possible. I do not pay anyone on auto bill ever. This almost overdraw my bank account and PayPal. I am done with them.

A few weeks ago I read a report they auto withdraw $10K on another person. Avast has gone rogue.

Your email about "not using Avast security for a while puzzels me. I recently paid for an Avast installation within the past year and now I got your email saying I haven’t used it for a while. I use it EVERY day and now with your recent email I uninstalled the old program and installed the new Avast program thinking that it is an upgraded version and your email also sent the activation code. I just paid for this subscription again with my American Express card. What’s going on guys? Are you guys trying to screw me over with some kind of double billing? I would like some kind of answer. Maybe your records are screwed up. How can you say I have’t used Avast for a while when the first thing I do EVERY DAY WHEN I START UP MY MAC IS TO RUN THE AVAST PREMIUM PROGRAM AND GO THROUGH THE UPDATES, VIRUS SCANS AND CLEANING.

Please check your billing / payment records and give me a status on my AVAST subscription.

Neil M Fogliani

30 Jan 2023 DRI*AVAST Software DUBLIN 2 $79.99 1 Feb 2023

16 Feb 2023 DRI*AVAST Software avast.com/ord $64.99 18 Feb 2023

18 Feb 2023 DRI*AVAST Software DUBLIN 2 $84.99 20 Feb 2023

25 Feb 2023 DRI*AVAST Software DUBLIN 2 $119.99 27 Feb 2023 7 Mar 2023 DRI*AVAST Software DUBLIN 2 $69.99 9 Mar 2023

Can you please explain what I am paying for?

Sheryll

i think i am being charged several times for my service. i need someone to explain the billing to me if i dont get an answer soon i will cancel all payments in the future.

got billed $75.15 ref # 8329 on jan -6 2023

then $101.74 on ref # 5358 on Jan 31

then $89.74 on ref #9475 on dec 23 2022

please help me understand

thanks william Russell

email [protected]@nuveramail.net

This is my 3rd report to get this charge returned. On 9/17/2022 I was charged $109.46 on my VIsa account for this software product that I didn't order and never received. I pushed the dispute button on my online account and was advised that I needed to go directly to the source. On looking online at complaints about this very issue, I see that I am not alone. It seems that many others have had this happen with varying prices.

I had downloaded your free antivirus software. All was fine and then your company offered a 3 month full service program for free. Once the 3 month trial period was over and I didn't renew and didn't begin to pay for your service, within a week, I began to get weird msgs and virus activity on my computer. The messages always included information requiring me to pay for the full service again or I would continue to have problems with virus activity. I was being blackmailed into paying for your service. This is unacceptable behavior. I will never use your software again and will continue to pass on to all friends and for that matter any one who will listen about your company and the extorsion tactics you people use to get a sale of your product. I have since downloaded a competitors antivirus software and deleted yours and my systems is cleared using the new software and my computer is now virus free. You people should be ashamed of yourselves.

Sincerely

I found an amount of $109.46 on my Visa credit card for this product (DRI*AVAST SOFTWARE avast.com/ordMN) that I didn't order and want a refund. The transaction date was 9/17/2022. I contacted my cc company and they advised me to go directly to Avast...the phone number for them that I found only produced a fast busy signal. I have been unable to resolve this issue directly with them. I have gotten online and have seen that this is not an isolated incident. It appears that many others have had this happen. I appreciate any assistance with this. Thank you

Why am I charged twice each year? This year is was $89.99 and $64.99 both charged on 14th Oct 2021. Last year it was $25.99, 29th Oct 2020 plus $35.88 on 28th Oct 2020. All charged to my Mastercard And why has the cost increased so much this year? 150 percent increase. thanks, j w smith - [protected]@hotmail.com I wrote previously but never got a reply.

Avast has charged my account multiple times for services that I did not request or authorize. The last time was on June 30, 2022 when they took $104.93 out of my account. Previous to this event, at the end of December 2021 Avast took $74 out of my account. Less than 2 week after that on January 9th, 2022 Avast took $95 out of my account. I informed them not to take any money from my account and to cancel every subscription that they may have in their computer from me. I told them not to ever charge my account again. I have a transcript of my chat with Avast with all of the information in the chat. I thought that my relationship with Avast was over. The day after the last event Avast contacted me via e-mail and tried to continue a business arrangement. I thought I made it clear that they should cancel everything and never contact me again. I have contacted my bank and blocked Avast.

Money has been taken out of bank account on 13.06.2022 total RS 3978.79 which has not been authorized I have not set anything up with you.

It is showing up on my bank statement as dri avast software

Transaction date 13.06.2022

I entered my account card no but 1 month trial version is write but immediately deducted my amount without permission

I need this money refunded back to Federal bank account immediately as I have complaint police station.

pound amount is 41.98

Me (19/05/2022, 00:52:21): You wrote: Refund of additional charges

Ezra (19/05/2022, 00:52:22): Welcome to Avast Live Chat!

My name is Ezra and I will assist you today.

Me (19/05/2022, 00:52:28): Hi Ezra

Me (19/05/2022, 00:52:35): pls see below details

Me (19/05/2022, 00:52:43): Me (19/05/2022, 00:18:00): You wrote: I would like to have another refund as I called your customer service number and it states in the website toll free number hence I was suspended by my mobile network because of this call and had to pay 51 GPB.

Hereby I would like you to have a look into the details as this is unacceptable.

Muthu Kumar (19/05/2022, 00:18:00): Welcome to Avast Live Chat!

My name is Muthu Kumar and I will assist you today.

Me (19/05/2022, 00:18:14): Pls see above

Muthu Kumar (19/05/2022, 00:18:55): Hello Oliver!

Me (19/05/2022, 00:18:56):?

Me (19/05/2022, 00:19:09): hello Muthu

Muthu Kumar (19/05/2022, 00:19:12): I understand that you would like to cancel your subscription and you are seeking for a refund. I will certainly help you with that.

Me (19/05/2022, 00:19:51): I already did it

Me (19/05/2022, 00:20:04): Order ID: [protected]

Me (19/05/2022, 00:20:36): but as I called your customer service number it was USA number

Me (19/05/2022, 00:20:51): stated toll free number for existing customers

Me (19/05/2022, 00:21:29): hence I was suspended by my mobile network because of this call and had to pay 51 GPB.

Hereby I would like you to have a look into the details as this is unacceptable.

Muthu Kumar (19/05/2022, 00:25:22): I have checked the details with your order number, I could see that you are having Avast Ultimate for Windows in your account and the refund for this order has been initiated. It will be credited to your account within 5 to 7 business days.

Me (19/05/2022, 00:26:04): And will you refund the charges for the call to your customer service number too?

Me (19/05/2022, 00:27:11): Beside

Ezra (19/05/2022, 00:52:44): Hi Oliver. I am sorry to hear that you are thinking of leaving us. Could you please let me know why you want a refund, as we may be able to fix any possible issue you are having?

Me (19/05/2022, 00:54:55): Can you please confirm that the additional 51 GBP which I have to pay for my mobile provider hence I called your customer service number stated toll free will be also refunded for me?

Me (19/05/2022, 00:55:40): Are you still here Ezra?

Ezra (19/05/2022, 00:56:12): Upon checking your account there is already a refund request for the Avast Ultimate and it is on the process. Normally, it will take within 7 business days to be reflected on your account.

Me (19/05/2022, 00:56:44): I called your customer service number

Ezra (19/05/2022, 00:56:49): Regarding with the extra 51 GBP. I don't thing we can give you a refund for that since that is not the Avast program.

Me (19/05/2022, 00:56:51): it said toll free

Me (19/05/2022, 00:57:21): then why isn’t a free number to contact as a customer?

Me (19/05/2022, 00:57:34): this explanation is utterly unacceptable

Me (19/05/2022, 00:57:40): I’m furious

Ezra (19/05/2022, 00:58:42): May I know the phone number that you dialed please?

Me (19/05/2022, 00:59:37): +[protected]

Ezra (19/05/2022, 01:00:31): I know now. That is the toll free number for USA. I believed you are from the UK. Right? And this is the toll free number for the [UNITED KINGDOM] TOLLFREE +[protected]

Me (19/05/2022, 01:01:21): So when I clicked on your number which you provided in your latest email who is an USA number provided?

Me (19/05/2022, 01:01:44): Why is an USA number provided in your email?

Ezra (19/05/2022, 01:03:02): Sorry about that but let me go ahead and review that for you. Hang-on for 2 minutes please.

Ezra (19/05/2022, 01:05:16): Thank you for waiting Oliver. Would you mind sending a screenshot of the email that you receive from Avast including the customer service phone number?

Ezra (19/05/2022, 01:05:48): I can send a request here where you can attach the screen shot of that email. Because, I am checking your records and I cannot find that email from us.

Me (19/05/2022, 01:05:57): How can I do that here?

Ezra (19/05/2022, 01:06:11): Take a screen shot of the email and then attach it here.

Ezra (19/05/2022, 01:06:31): There, I sent a request in here.

Ezra (19/05/2022, 01:09:19): I see. That is on the page where you will start the chat session.

Me (19/05/2022, 01:09:23): I went to need any help option from the email answered the questions and the number was a USA number, not UK number

Ezra (19/05/2022, 01:09:55): It is on US by default Oliver and there is a note on there that international calls may be subject to international rates.

Ezra (19/05/2022, 01:11:27): But, if you will change the location or country at the top right corner of that page and you change it in UK then you will get the Toll Free number for UK.

Ezra (19/05/2022, 01:11:34): You can check it now Oliver.

Me (19/05/2022, 01:12:46): Then why you sending me a default option to contact?

Me (19/05/2022, 01:13:36): should I know by default that which county are writing me at the moment and if that is fee or not?

Ezra (19/05/2022, 01:13:54): Oliver, by default the location will be in US. That is why there is an option at the top right corner for user to change the location base on their country.

Me (19/05/2022, 01:14:17): This is unacceptable

Ezra (19/05/2022, 01:15:20): I really understand your concern. I am also a customer Oliver. However, we cannot do something about the 51 GBP that has been charged on you since that is not a charge from Avast. If that is our product or service, I can definitely give you a full refund for that.

Me (19/05/2022, 01:15:41): Hereby I would like to make an official complaint and to be investigated this incident in full details

Me (19/05/2022, 01:16:09): This charge took place while I contacted you

Me (19/05/2022, 01:16:41): to cancel and refund my unwanted subscription which is way to expensive anyway

Ezra (19/05/2022, 01:17:23): You can file a complaint on the website of Avast Oliver.

Me (19/05/2022, 01:17:42): I am doing it now

Me (19/05/2022, 01:18:21): and also will block you as a merchant from my bank account after your refund will take place

Ezra (19/05/2022, 01:18:47): If that is your decision Oliver. We will respect that.

Ezra (19/05/2022, 01:19:00): And for future reference, you may always reach us through www.avast.com, support. avast.com or call us back at

[UNITED KINGDOM] TOLLFREE +[protected]

Me (19/05/2022, 01:20:02): I would never want to call you anymore, who knows what hidden charges would apply for the UK number

Me (19/05/2022, 01:20:28): By “default” of course

Ezra (19/05/2022, 01:22:18): Sorry again for that Oliver.

Ezra (19/05/2022, 01:22:26): Is there anything else that I can help you with?

Me (19/05/2022, 01:24:40): Do you think a sorry will compensate me?

Ezra (19/05/2022, 01:25:57): That is all I can do. I will suggest for you to file a complaint on Avast. I am here to resolve a refund issue regarding with the Avast services and program. Not a charge from your mobile provider.

Me (19/05/2022, 01:27:51): The charge shouldn’t been taken place if you provide correct service numbers for your customers as a corporate email

Ezra (19/05/2022, 01:28:21): Phone number is provided based on the country of the customer. Is just so happen that you just need to change it.

Me (19/05/2022, 01:28:57): so hence you are not here to represent my mobile provider clearly can see a neglect took place by the company you are representing

Ezra (19/05/2022, 01:29:36): I understand. That is why I am highly recommending for you to file a complaint so Avast can work on your request.

Me (19/05/2022, 01:30:52): I have done it already, but if you stated phone numbers provided based on the country of the customer in which case UK why you proved me with a default USA number?

Michelle Kate (19/05/2022, 01:30:52): Welcome to Avast Live Chat!

My name is Michelle Kate and I will assist you today.

I have been with Avast forever...literally and have never regretted it until now and I am actively looking for another service. I pay way too much money a year for this nonsense. Used to be I could call and get a quick sweep of my computer, not anymore. Used to be I could get remote help, not anymore. Used to be I felt as though I was getting my moneys worth, not anymore. NOW I have to darn near drink a fifth before I even attempt to make a call to Avast. I own a business and this is unacceptable to pay this much money and have no or inferior service. Please address these issues and give me viable numbers to call. They don't call it social media for nothing and seems as though that is where I might need to take my complaints.

money taken out of my Bank of Montreal Account for 62.99 Canadian funds April 28 2022 I never ordered anything I want this refunded ASAP thanks Pam Cruicshank

i was charged on my credit card about 2 to 3 months ago.i know its to late to cancal but why am i not getting what i paid for. it says i have no supscriptions and it keeps wanting to charge me to upgrade. i have already paid for the year.i also cant change my credit card number. what is going on? i have no order number it just came off my bank account. it was january 27 2022. says dri avast software.and you took 42.39.