Avast Software
Reviews and Complaints

I stopped my service in august of 2017. Since that time you have billed me several hundred of dollars for service that I cancelled since I no longer had a need.

I am requesting that you immediately stop
billing me and refund the amounts charged on my Discover card since August of 2017.

Charles M Lyon
209 Rainbow Dr. # 10903
Livingston Texas, 77399
USA

Cell # [protected]

Order Date March 8, 2019
Request Refund
Thought I was renewing the Advanced System Care 12.2. Was charged twice of 20.88 on my bank statment for DRI AVASTSoftware. Only bought one not 2. The recipt they
made me is for one Product SKU is ISE-[protected]-AR name of produict is Avast Internet Security. The second one they charged my credit card 20.88 didn't get a recipt for. Trace number for 1.)[protected] @30. 2.) [protected] @29
Please let me know how this extra 20.88 can be refunded.
Thank you for your help to solve the concern
Mary McClelland
[protected]@suddenlink.net

Despite my subscription to Avast Premier (exp. 7 Sep 2018)
ZPY4A5-SFC5MJ-4Z44FE,
and Avast Cleanup (exp. 28 Jun 2019)
ZPY4A5-SFC5MJ-4Z44FE
the PC get stuck when I start it.
I've installed original Microsoft Windows 10
Version 1083 (build SO 17134.590)
I think that because of my very limited use of the Net this two antrivirus programs are sufficient.

Yours

I have had one payment of £64.99 taken from my bank account on 4th March 2019
plus another payment of £39.99 taken from my bank account on 2nd March 2019

Neither of these payments were authorised and I request a full refund from you!

If it was anything to do with a scam phone call to my 83 year old husband about security on his netbook then you should be ashamed! He obviously hadn't a clue of what he was being told!

you people have cargd my account 49.99 for n reason. I did not order this nor have i ever used yur pproducts. then whe I called you kept just anting my credit card number and saiid tthat there was no order for mr therefore you could not refund my money. you could also not tell me how you got my credit card info. I have done research and found tons of complaints bout this scam and what you are doing to people! I want my money refuunded aand i am disputing this with my credit card! I refuse to pay for siftware that i did not purchase, use, or hhave never even heard of!

By 19th february this year, I was charged in my account at Santander Bank, 59´99€, intended to be some kind of software to be discharged by internet at my computer.

But I did not ordered any software program, corresponding to this issue.

Last ordered software that I did, was on february 2018, but not this year.

So I request from your part, to refund that quantity, in the same way, or cancell the payment, as soon as posible.

Luis Armada

On 1/14/2019 got a pop-up on computer from "Microsoft" saying that my computer was infected, and if I close the page I will not be able to use the computer anymore! So i call number on screen he connected to my computer and showed me the problems that he said i had?
Sold me a Avast Clean up premium
(60 day Trial) but charged me $54.11
on my credit card.
After the program was installed i lost
control of my computer and watched
while all info downloaded off computer, and it was crashed!

hi i paid for a driver subscription on sep 28th £19.99 .i used the software and now my laptop no longer work it wont complete the first can to do windows updates also my wifi has dissappeared from my laptop.this is a complete scam, i contacted customer service and was then told id have to pay for technical support, i am not happy with this as it was supposed to help my laptop not make it crash, now i have to go to a computer shop which will cost me more again.i am requesting a refund my account number is -[protected] my email address is annalee.[protected]@gmail.com

Avast is reporting a totally spurious problem with a website that has absolutely no problems. Message is: "We've safely aborted connection on HTML:PayPal-B[Phish]" etc.

This happens on a private site's login page which is more than inconvenient. It is something that affects AVG and Avast users, though I believe AVG and Avast are one and the same these days?

I read on https://forum.avast.com/index.php?topic=220385.0:
"I let VirusTotal scan the file, only 2 out of 59 detected a problem, Avast and
AVG."

According to the final post on that page you are supposed to have now removed
HTML:Paypal-B(Phish) from your database, though it would seem this is not the case

Avast is reporting a totally spurious problem with a website that has absolutely no problems. Message is: "We've safely aborted connection on HTML:PayPal-B[Phish]" etc.

This happens on a private site's login page which is more than inconvenient. It is something that affects AVG and Avast users, though I believe AVG and Avast are one and the same these days?

I read on https://forum.avast.com/index.php?topic=220385.0:
"I let VirusTotal scan the file, only 2 out of 59 detected a problem, Avast and
AVG."

According to the final post on that page you are supposed to have now removed
HTML:Paypal-B(Phish) from your database, though it would seem this is not the case

Tammy L Gardner 195 Heaton Ridge Road Roan Mountain Tn

On Sept 1, 2018 there was a charge of $21.79 on my debit card from you company Before this I had never heard of your company and I don't even know what it is I want my money put back on my card immdeatly I did not order anything from this company and never plan to I also plan to report this to the Better Business Bureau
please have it returned in 24 hours

On the 5th of july 2018, an authorised sum of 19200 naira was deducted from my account, i didnt order anything and I didnt even get a receipt of payment, i need my money refunded to me asap...the bank statement says i paid for dri avast software avast c...please refund my money...what kind of organisation removes someones money without permission..the last for digits of my card are 1367

On 7.6.18 you withdrew £39.99 from our bank account without my permission. since I have emailed you a number of times without response, like so may others I read of in your complaints columns which you boast is, so far 174. You obviously do not care about your customers to allow this to continue and can only summise you like reading complaints. However its not funny for us out of pocket people who have been cheated and will need to report this to the relevant fraud squad to deal with this. Although I hadn't the time to read all of your complainants assume others have said the same.

I am requesting a refund of 19.95 which was
unauthorized by me, Alice Haven. It was withdrawn from my account on may 30, 2018. I have bank of america account which this charge was withdrawn from, last four digits of card is 1964. Please cancel all information you have on my account.
I do not have any information on this software and might have been on a prior computer which I dont have access to any more.
My name is Alice Haven, 2842 El Paso Ave., Simi Valley, Ca 93063. My cell phone number is [protected]. Please refund as soon as possible as my funds are very limited.

Money has been taken out of bank account on 25.5.2018 total £74.26 which has not been authorised I have not set anything up with you.
It is showing up on my bank statement as dri avast software
Transaction date 23.5.2018
Then it says avast com ord ie
Usd 96.79, vrate 1.3328, fgn pur fee 2.00
Vrate: visa exchange rate

I need this money refunded back to mt bank account immediately as I have d/d bouncing.

invoice # [protected]
My PayPal account was charged $79 for this software which I've never ordered. What gives? Please refund my $79 right away. Your promptness will be appreciated.
Thank You
Steve Parscale
[protected]@gmail.com
-------------------------------------------------------------------------------------------------

Apr 20, 2018 22:49:36 PDT
Transaction ID: 8Y30498766047292C

Hello Steven Parscale,
You sent a payment of $79.99 USD to DigitalRiver US Inc
([protected]@digitalriver.com)

Merchant
DigitalRiver US Inc
[protected]@digitalriver.com
[protected] Instructions to merchant
You haven't entered any instructions.

Description Unit price Qty Amount
DRI*AVAST Software $79.99 USD 1 $79.99 USD
Subtotal $79.99 USD
Total $79.99 USD
Payment $79.99 USD
Payment sent to [protected]@digitalriver.com
Payment sent from [protected]@gmail.com
$79.99 USD
Invoice ID: [protected]
Category
Software
Transaction ID
8Y30498766047292C

I have been double billed for years for my purchase of avasti antivirus software. Whether it is because of their billing service or something else, I don't know or care — I purchased the product online using only the product name — if avasti cares about their reputation, they should help me to resolve this problem. I get nothing but call-back promises. At least let me know to whom to complain!

My bank account has a pending charge from 3/6/18 for $109.59. I have never heard of your company and made no purchase for products. I have to invoice or client number or email from anyone at Avast. I do not own any businesses, at all! This is fraud and have reported it to my bank. Contact me at carolynn.[protected]@gmail.com to resolve this with out further escalation.
I can can be reached after 5pm central at [protected].

At 08:47:07 CET February 27 2018 a sum of 449kr was pulled from my PayPal account. An inquiry to the email listed as contact on PayPal was returned to sender by office 365. This leading me to belive that it is a scam.
There is a earlier withdrawal on Mars 4 2017 on the amount of 249kr, this I do recall ordering.
I went to my account and can't find a trace that my license has been renewed. Will you please help me get this sorted out as soon as possibly?
The billing ID is: [protected] on PayPal.

Avast charged an unauthorized payment on my credit card. I had called to cancel the automated payment and asked them not to take it out. They agreed. Now I'm wondering if they scamed me to begin with because their service did not fix my computer. I have not used my computer for 2 years. I have a new device that works fine. I would appreciate it if someone could look into this matter. I would like to know if it was originally a scam and whether everything is compromised in my system.