Avast Software
Reviews and Complaints

on Tuesday, January 09, 2018 my Discover card ending in 2123 was charged with a software purchase of $59.99.I have a free Avast account but have no knowledge of this transaction and would like to have this charge removed from my account. I did not order this software and would like to have this resolved as soon as possible. Wondering how this company gained access to my Discover Card.

On January 16th, 2018 my MasterCard at Nordea Bank Sweden with the last digits ...4124 has been debited with the amount 449 SEK. The receiver is DRI AVAST Software, and the reference of the payment is: "avast com ord".

I have a valid Avast Internet Security with expiration date 10/2/2019 so I neither had any need to extend my Avast license nor I had definitely authorized the above transaction.

I request return of 449 SEK to my MasterCard as the above withdrawal caused the debit on my credit account.

Best regards,
Barbara Strandberg

Dear Sir/Madam,
on 11/28/17 my AMEX was charged 2 times for the amount of $53.43 under the "DRI*AVAST SOFTWARE" from "AVAST.COM/ORD"
1st. GC4322012330055343 and 2nd. GC4322732550055343.
I do not recall ordering any software from you, was this charge in error ?
Please advise before I call AMEX to cancel this charges.
Regards,
Nevenka Komarica
[protected]

In Dec. earlier this month, my trial was running out so I opted to buy Avats on sale.
I have been charged $49.91 and $41.59. I would like a refund of the $49.91 as I cannot pay both.
My adapter burned out and I couldn't cancel the free trial roll over.
The one Key I have is: [protected] MN 55343
I am not a company I am a consumer and I don't understand the thing I marked other.

two years ago, unhappy with avast services, I cancelled my subscription.
I was never refunded any money. a year later, I had money withdrawn from my account for another years service, without my acknowledgement. I was livid. I called and talked to someone there and told them to refund my money and to never use my account again. lo and behold, 4 days ago, they did it again!

According to my credit card report on 18 of November 2017 i was charged by DRI AVAST SOFTWARE USA an amount of 49.99 US$ .I didn't make any purchase from AVAST lately . I am an AVAST client number [protected] and i have an active subscription till 9 of June 2018. My last payment to AVAST was done with the same credit card.
Please check the meaning of this payment and confirm if is done by AVAST by error or the credit card details were used by an unauthorized person . I alrady inform the credit card company for an unauthorized charged.

I never authorized this transaction, period. It just showed up on my credit card bill. I would appreciate a complete refund for this charge. I don't have documents or invoices in regard to this transaction because I did not purchase it. There is no correspondence, the charge just showed up on my credit card. This is all the information I can give you.

Thanks,

I do not have a computer and cancelled this over a year ago. Why was I charged? I want this removed from my Discover bill immediately. I don't have any other comment so I'll just ramble along to get 350 characters. I am a senior citizen living on a fixed income. I do not have a computer any more and want this cancelled as I was promised it would be. Ok I've gone over 350 characters.

I am not a business. My name is Richard W. Booth and on 10/25/17 I found an unauthorized charge on my credit card for a product which I know nothing about. therefor I request that you return this payment immediately. This unauthorized charge seems to be for Avast Secureline.
I had cancelled the same charge last year at this time to stop your unauthorized charge a year ago. you people have so many complaints about your products, service and unauthorized credit card charges that you should go bankrupt. please refund my money now.

I do not like these two products (Avast Internet Security and Avast Cleanup) and when I called to cancel them I was told there would be no refund because I had passed the 30 day use period. The Avast Internet Security still has 9 months left on the contract and the Avast Cleanup has 18 months left. Aside from it being very difficult to speak to an Avast service representative I am also angry at their refund policy. MY Bad! Won't happen again. Beware of the Avast predatory marketing practices!

So I tecieved an E-mail about automatic renewal of avast software called avast cleanup 6 days ago. Becuase I didn't want it I clicked on the link for my subscriptions portal. And Then the website told me:
We are sorry, an unexpected error occurred processing your request. Please try again.
So I didn't know what to do. I went to options in avast in my pc and I disabled avast clean up. I was hoping it wouldn't be renewed since I disabled it.

Now I am getting email for automatic renewal and I am really unhappy with it. I haven't permitted avast (or at least I couldn't cancel it) anywhere for automatic renewal and I would like my money back.

Auto-Renewal Order Summary:

Product:
Avast Cleanup - 1 PC
Order ID:
[protected]
Price Charged:
Subtotal: $39.99
Tax: $0.00
Total: $39.99
Next Expiration Date:
November 5, 2018

This is my order summary and I would like to cancel it. Please help me. I am on low budget and this is too much for me.

Parissa Mokhte

I cancelled my premium membership december 10/2015. I don't know how I missed this but they charged me 53.11 on march 6 of this hear an again on october 29th. I haven't had this for 2 years and all of a sudden they start charging me again. Trying to get a hold of this company is a nightmare. Some of the phone numbers are out of service, tech support is useless, their a bunch of [censor], the renewal e-mail they sent me had a licence number and a password to get into my account, which I closed 2 years ago keeps telling me its invalid of course it is you [censor] there's no account. The e-mail I received after I finally got a hold of these scammers said that my money will be refunded because I asked for the money back before the 30 day warranty was up, what about the money you stole from me in march. I still have the free version that wont even open now, it keeps giving me an error code. I want every cent that this company stole from me back in my account or I will be in touch with consumer affairs, the better business bureau and my states attorney general.

I was charged $44.99 for something I never ordered or received and now I have been charged a $25 NSF fee for a purchases I never requested nor had money to pay for. I would like the $44.99 returned AND the $25 fee returned because I Don't have any way to replace it. PLEEASE!
I am on disability and only receive 1034.00 per month and my rent alone is half that. I couldn't afford the basic service in the first place. I have had my account unlawfully accessed 4 time now and I can't take it anymore. Please, please fix this because I have no where to get the money and I can't even pay my bills next month until this is resolved!

John Henry Beeks, jr. went to a business; 15 months ago, to repair my laptop computer. They installed Avast software on my laptop, for a free trial. I didn't renew or agree to purchase any software. It's Fraud to charge my credit card; I didn't do business with Avast. I didn't give them my credit card information. You Have a lot of nerve; charging me; I told You...I didn't want Your software. I pre cancelled. Refund my $ 48.08 to my Bank of America credit card. Payment Confirmation: 12 21 14 33 7 Subscription: S 19 75 59 39 Avast Clean up 75 00 11 2

The program updated recently with anti spy for the web cam and an updater, well since then my computer starts acting up. I called them and they wanted to charge me again for services I was supposedly already paying for, The Lady from India or wherever she was from was rude and stated the software doesnt PROTECT my computer from everything that hackers throw at it, I said my anti malware picked it up why wont your so called anti virus program of which I STRONGLY believe is whats causing it. I asked for a refund and was then Hung up on, Thanks AVAST for the bugs and ripping me off

6/10/17: $76.99 Au taken from credit card ending with 8477
No client number to give I have no account with any email i hold
REFUND IMMEDIATELY If I do not hear from you with in 24 hours I will be contacting consumer affairs. I have not given any authorisation for my account to attract such a substantial amount to be deducted GIVE MY MONEY BACK NOW

I do not use avast and I want my money back. I use Spectrum security and no other. I do not know why you charged me but I am social security and I can not spare this money. $59.99 out of my account. My email is [protected]@outlook.com. I do not know what email you have used but the account is under Carroll Luckey, our phone number is [protected] it was
660=851-2886. Credit card ending in 6603. My old email was [protected]@outlook.com or [protected]@gmail.com. Please return my money at 68 my social security is all I have for a month...

Mr & Mrs. Carroll S. & Elva Luckey

Dear sir/ madam, I was on trial version of avast antivirus and tried to update the same to internet security for three years period by paying Rupees 2999/- vide tansaction no CC Avenue/CCAEJ2JTZ222/[protected]/INTERNET SEC. But everything stopped after the realization of payment. I am still under trial version.. plz help me getting my package of internet security or money back. My Email: [protected]@gmail.com
Name: Yadvinder
Date of transaction: 03 October 2017

I was on the trial software. Before the trial date was up, I canceled it. Avast charged me anyhow. Order date was August 27, 2017. Canceled out on the 24th of September. When I called I told them I had it canceled ahead of time. The only way they will think about returning my money into my account, is if I allow permission to go through my computer. They want to go into and see all thats on my computer. I told them that wasn't legal and I would report them.

Pending Transactions
Date Description Debits Credits
09/21/2017 ATM DEBIT
DRI*AVAST SOFTWARE [protected] [protected]

I found this charge on bank account this am after conducting other business. An Avast popup screen showing your available services came up just as I was finishing my business and accidently billed me 39.93 for your services which I already have. Please deuct this charge from my bank account or I will be forced to go else where for my antivirus needs and I really like Avast and dont want too unless forced. Thanks for oyur help.