Avast Software’s earns a 2.6-star rating from 230 reviews, showing that the majority of users are somewhat satisfied with their cybersecurity solutions.
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unauthorized charges
i rec'd one charge to my credit card for $16.96 and one charge for $69.95 and these charges were not authorized. they were both dated 12-21-2010. how do i remove these charges and prevent future problems?
credit card charges
Charged my credit card $274.16 for nothing.. Have never herd of them or ordered anything from them...
The complaint has been investigated and resolved to the customer’s satisfaction.
this it to advised to you tha i have being paid for the amount of $29.99 for one year suscription of the avast antivirus . i receivfed and spot tha t the avast has allready cancel on 48 minutes . What up, i pay for .
I had tried to purchase the Avast Anti virus program on line. The first attempt I got no confirmation, only a comment in red ink. I tried to do the same again, same result. Then I called the Avast company on the phone and ordered a one year subscription. Earlier over the inter-net I had ordered two year subscriptions. Later I discovered that I had three order numbers. I called back on the 'phone and asked them to cancel both the two year subscriptions, and I would keep the one year subscription. I was assured that would be done and that it would reflect on my VISA bill in fifteen days. I just received my VISA bill ans I see three charges for the same item. 1) Nov 01 - Nov 02 $20.89
2) Nov 01 - Nov 02 $64.99
3) Nov 01 - Nov02 $64.99
For a total of $150.87 Please ensure I have a refund of $129.98 a.s.a.p.
I would like to post a complaint about an Avast product, like the previous person. Please let me know how to go about this. My e-mail address is Thank you.
I also had a charge by the same outfit. Never ordered anything from avast. When I put my email address and last four digits of my credit card into their system which was supposed to tell me what I had ordered, it didnt' work. Looks like avast is a bunch of crooks!
Dear woggy,
If you were chagred from the account "DRI*WWW.AVAST.COM ELEMENT5.INFO", this is becasue you had purchase a product/service from avast antivirus (www.avast.com).
Element 5, is a Digital Rivers company and is one of the worlds largest online shop providers.
avast antivirus online shopping is run entirely on our behalf by element5, so all transactions are performed on Element5's site. This may be the reason why you did not recognize the name "DRI*WWW.AVAST.COM ELEMENT5.INFO" on your credit card statement.
However, if you are certain you did not made the purchase, it's most likely that your credit card was used fraudulently by
identity theft, in this case, it is adviced to contacted your bank immediately to initiate a chargeback.
If you need further help in this matter or clarification on your order, please do not hesitate to contact avast antivirus at "sales@avast.com"
Sincerely,
Your avast! antivirus team
took my money and didn't send purchased upgrade
I was offered the opportunity by avast.com to upgrade a free version of avast anti-virus to the paid license for the avast professional edition. I purchased the 2 year upgrade. They debited my account for the purchase price immediately and the confirmation page stated that I would receive the purchased license number within 48 hours. It never came.
After two weeks I attempted to contact them and discovered that they did not have a customer support number or email address - and the listed email contact numbers were non-working addresses. I then began to use the "resend paid license" link on a daily basis in order to get them to send or resend the purchased product - with no result.
I even contacted one of their listed 'resellers' in the usa in hope that they might have a direct way in which I could contact them regarding the situation and was informed that he did not have a direct contact address or email and they are notorious for this type of thing.
It has been almost a month now and every attempt I have made to contact them has resulted in 'undeliverable' emails and no response to the "resend paid license" forms. Although the free product is good - I strongly discourage anyone from purchasing the 'paid for' "upgrade" as this appears to be a scam.
Was billed on my visa credit card for $42.39 for DRI*AVASTSOFTWA. and never requested anything from them. Please give me my money back.
upgrade would not install, I cancelled, they billed me anyway on the same day, 19 Mar 20012.
Was billed on my American Express Card 34.99 for Computer HRDWR/SETW, date 7/14.14. I have not requested anything from AVAST.
I was double charged for AVAST software. On June 12, 2014, I was charged $21.54 for the software. Again, on June 16, 2014, I was charged $21.54 for the software. Please credit me for the second charge.
non-functioning product
I paid for a 2 year subscription, $56, 2 hours ago, downloaded, etc., and immediately was notified that "your subscription has expired and you are not eligible for updates." I have contacted them three times without reply. Get your money back through your cc -- not careful workers there. Get AVS instead.
The complaint has been investigated and resolved to the customer’s satisfaction.
billed twice for same thing
I recently paid for avast 12/15/09 and I'm unable to download the program without being charged again please help me . I believe it's name is cyberdefender . Thank you
The complaint has been investigated and resolved to the customer’s satisfaction.
MY ACCOUNT 952-9084089MN FOR THE SUM OF $59.99 WAS CHARGED AND PAID FOR BY MY MASTER CARD
MAY ACCOUNT, PLEASE MAKE 1 REFUND OF $59.99 TO MY MASTER CARD.
YOU ALSO SAY I HAVE BEEN A MEMBER SINCE MAY 11 2018, I HAVE BEEN A MEMBER OF AVAST FOR
AT LEAST 5 OR MORE YEARS .
THANK YOU JACK DE LORME
SORRY THE PROBLEM IS I WAS CHARGED $59.99 2 TIMES IN MAY AND WOULD LIKE TO HAVE A 59.99
REFUND MADE TO MY MASYER CARD THANK YOU JACK DE LORME
I have been billed 2 times on my account 952-9084089MN the payment of $59.99 was taken twice on april5th and9th
please make a refund to my master card account .. thank you jack de lorme..
Order ID; [protected] Order Date; April 6, 2016 Password; n2zAHLge
PRODUCTS IN YOUR ORDER-- Product - SKU; ISE-[protected]-AR
Product Name; Avast Internet Security - 1 PC, 2 Years.
Qty. Ordered; 1
Amount $54.99 Got billed twice (2) for a total of $ 109.98.
I got billed Twice for Qty. Ordered 1.
Request a refund on $54.99
I was billed on 11/07/2011 Your Invoice no [protected] for 1 year and
also on 16/07/11 Your invoice [protected] for another 2 years.
Today 16/07/2012 I received a warning that my subscriptions expires within 2 day!
Please rectify your records. I cannot work whitout anti virus cover.
Your immediate attention will be appreciated.
thank you in aticipation
Ella Koen e-mail ellakoen@gmail.com.za
I keep getting notices that my Avast protection is expired, however I see that Iwas billed on Jan 3, 2012 for $47.8. Please let me know how I can get this corrected. MACK
I paid for THREE PC downloads.. I've downloaded one, and now Element 5 (for AVAST) will not allow me to download the other TWO because 31 days have gone by since my purchase! I can't believe this. I waited to download to the other computers based upon their expiration dates of the Avast currently on their computers.
Now they are attempting to bill me yet again!
On 2 /14/2011 my credit card was billed for 1 year renewal of Avast but i still receive notices that it has expired. What is their telephone number so I can speak to a rep. about this? This is very annoying, Thanks, T H DENNIS GOLFNUT2@HORIZONVIEW.NET
I have just received my bank statement and see that I have been overcharged for the system I wanted by alot of money.I only have one Laptop PC.DR*WWW.AVAST.COM.ELEMENT 5 INFO.MN.the charges are, 1@43.29.
The other charge is for the smae thing at $ 84.69.
I hope you can sort this problem out and refund me the required amount of money which I assume will be the
Element 5 payment $ 84.69.please let me know a.s.a.p.
Kindest regards, Mr William D Turner.
On 1/31/2011 my credit card was billed for 1 year renewal of Avast but i still receive notices that it has expired. What is their telephone number so I can speak to a rep. about this? This is very annoying, Thanks, S Wright
I was charged to renew my subscription and it is not working and I too still receiving cancellation otice every time I go on line
billed - product not delivered
Purchased the folowing product by ALWIL Software from element 5 and paid by creidt card - My order number was [protected] - The total amount of the order was $39.95. I have failed to receive the product and it ha not been programed on my comupter. I would like to have the product because now I have no protectin for my computer,
The complaint has been investigated and resolved to the customer’s satisfaction.
did not order, yet billed $149.50
On January 23, 2009 my credit card was changed $149.50 for a would assume was AVAST virus protection. I have been fighting the credit card company as a fraudulant charge without much sucess. I need this charge removed from my credit card. Full line on bill is DRI*www.avast.com element5.info MN
Read full review of Avast Software and 15 commentsfraudulent billing
Recently I selected a website that appeared to be the Avast Anti-virus Software site. It indicated that I could purchase the Home Editon with one-year support for just over $12. I selected this option, entered my credit card info, etc. Then noticed that I was being billed for the 3-year support costing over $52. I was then instructed to click on a link to download the software. The next screen presented showed that I could have downloaded a free edition of Avast. Had I known about this in the first place, that would have been the option I would have selected. I later discovered that it was Software-HQ that I had ordered from - info shown on the website was misleading. They will not answer phone calls. They did respond to my email but did not address my complaint. Instead, they said my membership fee that I apparently had signed up for (unknown to me) was non-refundable.
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Overview of Avast Software complaint handling
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Avast Software Contacts
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Avast Software phone numbers+1 (844) 340-9251+1 (844) 340-9251Click up if you have successfully reached Avast Software by calling +1 (844) 340-9251 phone number 0 0 users reported that they have successfully reached Avast Software by calling +1 (844) 340-9251 phone number Click down if you have unsuccessfully reached Avast Software by calling +1 (844) 340-9251 phone number 0 0 users reported that they have UNsuccessfully reached Avast Software by calling +1 (844) 340-9251 phone number
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Avast Software emailshornicek@avast.com100%Confidence score: 100%Support
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Avast Software addressPikrtova 1737/1A, Prague 4, 140 00, Czech Republic
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Avast Software social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 15, 2024 - View all Avast Software contacts
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I would first get a hold of the company that sells avast. It is a company that has products that gets rid of virus's on your computer. Try avast.com first. This is the second time I heard about this company. Be aware of it, in the future.