Avast Software
Reviews and Complaints

Woke up to a notification that AVAST deducted a fee of 69.99$ via Paypal ( the last money I have in my account )for a renewal which I DID NOT WANT OR ASKED FOR.
I am furious because this 69.99$ was now converted to VND and an extra fee added because my paypal balance was empty! IDIOTS!
I requested a refund however that is not going to help the fact that it is COVID 19 and a difficult time for me, I was suppose to use the money for an urgent medical reason!

This is not acceptable. This is a global pandemic! You cannot take peoples funds without permission!

I have very unpleasant consequences of using a few times, on a Windows 10 computer, Avast Secure Browser for some financial transactions on the internet. WITHOUT ANY PROMPTING OR ASKING FOR PERMISSION, ASB has spread to other files on my computer and has practically taken it over, imposing Windows Security settings and changing i.a. my pictures into html files, so I have now a few thousand pictures with the Avast yellow padlock, which do present themselves as html files, In the result, if in order to open them I use My Computer, it tries to open them with browsers. Fortunately, I am still able to open them if I use image processing software rather than My Computer. Ever more serious problems have been caused with my documents. I am now investigating, how extensive it is, but I can already see that while I am able to edit access permissions on some of MY documents, in approximately 80% (!) I am unsuccessful. If I am unable to access MY OWN documents, because of the havoc created by ASB on my computer in files having absolutely nothing to do with browsing, this is not a joking matter, so I expect from Avast an effective assistance in sorting this out and preventing such malicious spread of this software, which, ostensibly, is to be used for browsing only but behaves as aggressive malware. Trust me, I will not stay limited with this message to the Avast forum only!

Incidentally, I tried to pub this message on Avast community forum but I was unable to do it, because I couldn't contact a moderator.

Mariusz Kuklinski
[protected]@gmail.com
(Keep my personal details private, please)

I paid Rs.1068 for avast premium security. But i don't get licence properly. I don't get active form. I waiting to get past one month, but i don't get it. So I don't like in this product in your company. I attached bill vocher details and i am not satisfied with your product and your response. Please be refund my money Rs.1068. My order id is [protected].

My app package is for a small number of users. It's installed on my iMac. On my MacBook, the system says I should pay to upgrade to Premium Security. This is nonsense.
I have wasted so much time trying to get hold of someone, somewhere in Avast to speak them to sort it.
My confidence in Avast disappeared the other day when a fraudulent email appeared on the scree before the scan was complete!
Please fix it quickly, I am too busy to waste anymore time on this issue.
Mike Lancaster, [protected]@lancasterevents.co.uk
+[protected] Cell +[protected]
Thank you
Mike

I canceled this service 3 years ago and I have been billed ever since. I DEMAND MY MONEY REFUNDED OR I WILL PRECEED WITH LEGAL ACTION. My email and mailing address have changed.
email is d.[protected]@yahoo.com
Mail is Douglas Berg, 1202 W Main Street, Princeton WI 54968.

I was offered an update for the free avast software for an amount of rs.699 for one year of protection. The same I opted & paid rs.699 through citi card (master card). During the process, avast said, 'order cancelled since payment was not succesful'. When checked with citi cards, it is learnt that the payment of inr 699 was successful. Pl. Resolve

I was charged 89.00 for software that I have Not requested or asked about! Please cancel!there really isnt much more to say, I do not want anything to do with avast services!

$95.39 was taken out of my share drafts for dr. avast software and i did not order it. susan weidman i need a refund

Please refund my money, I don't purchase online in your software. You charges me USD 57.49 date APRIL 10, 2021 Time 10:58:48am I did not bring my mobile phone in PETROCHEMICAL PLANT I'm working here in SAUDI ARABIA. Mobile phone not allowed inside the plant how come you charges me this amount of money. So hard to earn money here in Saudi Arabia I'm Filipino citizen oversees Filipino worker only here I hope you understand my situation the amount you charges to me is big loss for me. Please refund my money I'm begging you sir/ma'am.

10/04/2021

I got a text message from my bank that my card had been debited by Avast without my authorization.

I have tried to apply for a refund but it demands the confirmation ID that I haven't received from AVAST.

My card was charged $49.99 by Avast without my authorization.

On April 4th a debit went through on my Visa card in the amount of $79.99 and I am positive I did not authorize the payment. If it was a renewal, there should have been notice given of payment due. Regardless, I wish to discontinue whatever I have been charged for and to be refunded the amount in full asap.

Please email me at [protected]@yahoo.ca upon receipt of this email to verify the refund will happen. thank you!

Marilyn Combres

Today I got a sudden message from my bank application that I had R399 ($27.22)deducted for a subscription that I'm not even aware of. I still have two active subscriptions that I already paid for and won't expire for months to come. So why this sudden charge. I want a refund for this and I'm finding this suspicious for this just automatically deducted from my debit without any confirmation

I did not expect this to happen after using your product for over 2 years now.

Account: [protected]@gmail.com

Igshaan Chowglay

Hi. up until a week ago adblocker was working great. now it dose nothing at all.

executable_path=C:Program Files (x86)AVAST SoftwareBrowserApplicationAvastBrowser.exe
profile_path=C:UsersHP250AppDataLocalAVAST SoftwareBrowserUser DataDefault
os_version=Windows 10 v2004 (x64)
av_version=21.1.2449
urlscanner_version=1.7.0.287
host_prefix=
browser_version=89.0.8688.91 (Official Build (64-bit))
cgid=218
cid=2103
uid=8175ec54e9f540f7abd87cc0ec44fa3e

Channel: stable
OS language: en-gb
Browser language: en-GB
Search Engine URL: https://duckduckgo.com/?t=avast&q={searchTerms}
Omaha version: 1.8.1065.0

Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
beghmmhchncjignfbfnemngnlnjdmbcb : Avast Anti-Fingerprinting : 2.5.181
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 1.5.1.839
ekmkelgimdicdgkflkakgmjcghgpdnji : Messaging : 1.4.1.239
kdhipfbocahipinepiahppeionfbahlg : Avast Video Downloader : 2.5.143
khoabckdcnciingnnklkfgdhnniefnod : Avast HTTPS Encryption : 21.1.17.24
kmediagceboldddnnajkcochbkfkedel : Avast Anti-Tracking : 1.23.0.675
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.3.0.37
mecokbmnofclapimmlnfegiohceoaocc : Avast Performance Manager : 1.2.220
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.16
nmebbcjdbhgggcgohlnlgadkmjiedfbc : Avast Hack Check : 1.2.341
ooeobdingfeedklanlfcjhffgennflke : Avast Adblock : 2.5.108
pkedcjkdefgpdelpbcmbmeomcjbeemfm : Chrome Media Router : 8921.104.0.3

Disabled extensions:

I received notification on an email that I had been charged for Dri*Avast Software Avast.com/ordmn On March 4th 2021 in the amount of $ 64.04 on my Discover Card. Sure enough when I opened my statement there was the charge. The computer that I used that software on is no longer being used. I have not used it in almost 3 years. I do not need to pay for something I am not using.

I have two similar and one additional charges on my credit card attributed to you (but since they don't have any explanatory verbiage I don't know what they are for). The $26.80 and $26.90 appear to be unauthorized charges maybe for privacy and driver update. They are a mistake. The $64.34, maybe for renewal of clean-up, seems high but if correct is authorized.

Lawrence McManus card ends in 5030

I was charged 87.11 dollars for the Avast program and I wanted that cancelled and my money put back into my account...right away! I thought that this program was cancelled

was charged 01/03/2021/ 79.99 and 59.99 pound...put my money back...what going on...

My name is John Gibbons of 76 St Andrew's Drive;
Durban North
4051 Durban
Republic of South Africa
Mobile: +27(0)[protected]

My E mail is: [protected]@gmail.com

Number :[protected]
07/02/2021
I have not authorised a payment to DRI*Avast of £59.99 and request that this sum be refunded to me without delayI. I have not used the product for a considerable time and wish to unsubscribe from any future renewal.

I do not know how you have managed to obtain my card details and advise my bank to issue a new card to obviate this happening again!

I never authorized DRI to charge my card $52.74. I don't know how they got my card to charge but all I wanted was the free version of Avast. I would like what was charged to my card returned.
Thank You,
Thomas L. Fusco

It's great to have you

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Hi, Thomas.

Your free trial period has ended, and you're now on a regular subscription plan. Automagically. Thanks for staying with us!

Here's your invoice and a few bits of ther important information. Please have a look, and save this email - it might come in handy if you ever need to contact us.

Order ID

[protected]

Order date

January 22, 2021

Authorized reseller

Digital River Inc.

Subscription portal password

b44RB0h9