Avira Operations
Reviews and Complaints

i have been trying to cancel my subsription since the middle of october from when i tried to pay you about £23.00 for 1 computer. You then took £90.99 instead through my pay pal illegally my i say, as i never gave you permission to take money out of my account in the first place.

Since then i have replied to your emails you have sent after i cancelled stating as below

I have only one computer and i am 82 and find i cannot afford £90.99 and therefore that is the reason i cancelled in the first place before you bombarded me with emails which i replied to two number emails stating, i had cancelled as the reason given and i require my £90.99 back which you illegally obtained

regards

cliff bellerby

REFUND OR FILING COMPLAINT WITH EVERU AGENCY I CAN

WHAT A THEFT OF $

VPN doesn't work NEVER WORKS I turn it on 15 seconds later do a scan it's turned off I've allowed Configuring etc. A PURE SCAM

I WANT a REFUND & deleting this trash app off my phone & filing a complaint with Attorney General Ferguson in Washington if I receive no response

On 4/4/2019 my bank notified me that R604.95 had been deducted from my account by Avira for renewal of their product. I did not request the renewal, nor were they given authorisation to debit my credit card. Their transaction ID stated as [protected].
This behaviour is totally unethical. I demand that they take back their product, which I refuse to install, and refund the money to my bank account.

A mail was received from Avira within half an hour of the money going out of my account, saying "we thank you for the renewal..." as if it had been asked for... it was not.

My bank insisted that Avira be approached to reverse their unauthorised transaction, before proceeding with their own steps. As I cannot find any direct email address to approach this company online, the above has been forwarded to this board.

I do hope this matter will be promptly rectified.

Mr. A. Carlos

A installation problem persists. They couldn't solve it. They made accept refund. Although it was not my desire.

They keep saying my PC configuration was not good and the problem was solely mine.

Truth is, I've bought Karpesky Total Security with my refund, and installed like a charm.

Therefore, the problem is in the Avira software and not in my PC.

They made all the efforts to make me fell guilty.

Avira Staff is a bunch of ####, people with no word or honor whatsoever.

They support is a great scam. They have no expertise, they are just interns in steroids. I should have seen it at once, when they nominated a eastern European named Irina to take care of my problem. They certainly pay her less because she is Romania, Bucharest. She had no skills just try to keep me busy to almost a month. And then purportedly had a meeting with "so called" experts. Which I doubt just to say she's unable to sort things up. And worst, push me to take the money back.

A deceitful woman, never was a prepared, cheating and duping me just for fun.

Avira is not a trustworthy company, but a rat's nest.

I know they will never solve my problem, they are not this kind o people.

But I will let everybody I know who they are: RATS.

Dear friends from Avira,

I have bought in 1/13/2017 the most advanced antivirus from your firm, namely: Avira Total Security Suite. The data regarding the aquired Suite follows:

Avira Total Security Suite
12 months - 1 device
electronic delivery
9FZZZ-ZZZVF-L2Z5X-ENBRB-2NY42

It worked for a day or two and stop working, suposedly because an 2753 error.

Your firm designated a expert Ms. Irina, from Bucarest, Romênia. I am from Brasil, she speaks portuguese, was very nice, no complaints. She tried to fix the problem for more than a month. She promised to fix it in name of Avira.

I was took by surprised when she didin't honour our last comitment. I found it unusual, but wait her response. Personal problems use to happens.

That was not the case. Se told me she had a meeting with Avira Experts and they decide my problem has no solutuion. Told me to reinstall my windows (at the same time said it not advisable).

As a alternative solution she offer me full refund. I accept, but just because I was in a dead end.

I can't believe that a firm like yours with 500 milions global avira installs and 30 years of expertise have not the know how to solve my problem, a mere Instalation Problem, besides this, in this 500 milions isntalations a and 30 years on the market never cope with a problem like maine or never saw something like it.

What kind of professionals works in your support departament.

I see you are not thinking don't care about me as a costumer. But you, Avira, have to bare in mind that you are not very famous in Brasil. I was very exciting to have your software and tell everyone how good is it, for my friends, my family and costumers (as I am a Lawyer). But now, you've got an enemy. I will tell that Avira is not a good firm, that you are not reliable. When we need we can count on you.

I really never expected it from you. I always buy german products. I have relatives in Germany and Netherlands. People with just one word. If I choose you you, I choose you because of it too. But you gave me a Girl from Bucarest, very nice, but with not the expertise. That's ok, she asks help from the Experts. That's the worst: YOUR EXPERTS ARE UNABLE TO FIX MY PLOBLEM? They not even try, they not even get in touch with me. What's wrong with you? What's wrong with AVIRA?

I don't think this message will change anithing, but beware, Avira is dead for me.

Best regards,

Wanderley Zonneveld

I purchased Avira Antivirus in January of 2015 through c4s for $899 (three year subscription...no further costs!). 24/7 tech support guaranteed! Have been receiving "pop ups" stating that my subscription is due to expire this month (January of 2016). Purchase the new upgrade for more money! Tried contacting by phone and email. Phone numer is no longer in service! Emails sent to the company and CEO...recipients not found! Red Flag...buyer Beware! I've already contacted my credit card company, to stop "Automatic renewal, " initiate a rebuttle...and request a refund. I've also placed a complaint on /link removed/ accepted! For any disgruntled customers wishing to complain...please add your complaint to the above mentioned website. For those customers feeling satisfied by the offering after a year...and still satisfied, "Slap me silly!"

Cleverbridge customer support, to be contacted regarding payment, A key input was given but unable to down, payment ref [protected], Avira credit card payment no;[protected].Check the anomalies, my email:[protected]@yahoo.com

Avira offers a "FREE" virus protection download. BUT, , , they try again and again to have you buy an "upgrade" to a paid product.

IF you do not buy upgrade, they launch a virus ad/spyware into your computer to shut down all functioning.

The only cure is to "UNINSTALL" Avira, get a legitimate virus protection and find and kill the virus files and cookies of spyware that Avira has put in your machine.

All in all, a very damaging and frustrating waste of time.

Avira refuses to respond to ANY of my complaints about their horrible product and virus files.

The virus file they slip into your machine is; ADSPY/FalseInstaller

and it comes in many (13) elements and cookies.

AVOID THIS HORRIBLE COMPANY AT ALL COSTS !