Norton
Reviews and Complaints

l got in touch with norton engineers to help with my email problem..it kept coming up with a fault..after a month going back and forth to different engineers l was told it was my laptop and to get a new one!..l got so sick of the run around that l took it to a company in town..they fixed it almost right away!..this after l had paid norton £79 or there about..they promise 100% satisfaction or money back...one other thing..l had to wait for ages when l was told l would be contacted in 10 to 15mins..the last time was 2 and a half hours..l now have paid twice for my laptop to be mended..l am not satisfied and want my £79 reinbursted...please help..mo marshall

Geachte,
Zonder van iets te weten, werd er via mijn masterkaart 64, 99 € afgehouden.
Graag zou ik zo spoedig mogelijk enige uitleg willen ontvangen van deze voor
mij eigenaardige praktijk van handelen.
rony.[protected]@gmail.com
Rony Wijckaert
Vande Vennestraat 2
8550 Zwevegem
[protected]

I got charged twice for this renewal.
24.04.2013 CHF 49.90
09.05.2013 CHF 49.[protected]
Please refund me with to too much charged amount of CHF 49.90
Thanks for a good service..

Conrad Schneebeli / coni.[protected]@hispeed.ch

As per my VISA statement dated February 14, 2013 a deduction of $78.39 covering Norton Annual Renewal [protected] ON was completed.
I have since received a notice to an old unused email address([protected]@telus.net) stating Norton Internet Security coverage expires May 8, 2013 and my credit card will be charged automatically for one year protection CAD 69.99(plus applicable VAT)
I do not wish to see another deduction from my VISA account.
This notice was sent by Symantec([protected]@symantec.rsys2.com)
Sandra A. Bailey
[protected]@telus.net

I recieved a notice of renewal and about ten days I recieved another notice of renewal or loose my coverage. Thinking something did not go thru I renewed again, and was billed for both charged on my visa credit card. I would greatly appreciate it if you would refund one of the charges as soon as possible. Thank you in advance for your prompt service. Sharon brock

Dr. Fishman seriously injured my daughter with medications for Lyme Disease that nearly killed her. He overtly lied to other doctors who called him to ask him about her treatment, lied to my daughter when she asked if the medication that he was giving her at nine times the normal dosage for a period of 3 years along with a concoction of ill-defined "herbal supplements" could have led to her development of a serious reaction and why Clindomycin was prescribed in addition to Rifampin (which amplifies the effects of other antibiotics) all in dosages unheard of in the annals of the PDR could have been the cause of her developing C. Difficile colitis that took more than one year for her to regain her basic health. He is a liar who will protect his own skin without regard to the patient's best interest! Once she went back to mainstream medicine and dropped Dr. Fishman's insane levels of antibiotics she was able to start healing again. She did not need the antibiotics and witchcraft supplements that he was poisoning her with. Yet we were led to believe that if she stopped those high-powered medicines that she would suffer a terrible relapse from "Lyme" disease again. He lied over and over again to us, to her, to her doctors, to the doctors in the Emergency Room that she visited over and over again as she got sicker and sicker on his poisons. His form of medicine is dangerous. Like a monster, he lied to other physicians to save his own skin -- and all at the cost of my daughter's health. He is a dangerous physician and should be carefully monitored. As an adult, you can choose your own medicine. But, PLEASE be careful NOT to entrust a child to this physician or his medical practice. Beware! He is dangerous!

I have a 79.00 + charge on my credit card to Norton Protection that I did not authorize . please investigate this problem for me.

I am so angry that Norton internet have ripped me off. They renewed my security and by the time I realised I had no security and I could not download it they charged me £13.50 for nothing, How many people have they done this to I wonder what a rip off. Hoping to get my money back in two weeks! Cancel before they renew, or even better dont go there in the first instance.

I purchased a three year protection plan (order confirmation number NP153547881) on December 2, 2012 for $165.45. The next day I got another e-mail stating that my automatic renewal had taken place for $85.39 (transaction number AP53668426). Please credit my credit card account with the $85.39 and cancel the automatic renewal. I still want to keep the three year protection plan.

[protected] calls are from Norton Finance.
Address: Norton House, Mansfield Road, Rotherham, South Yorkshire S60 2EB Tel: [protected]
It's the 'trading style' of:
Norton Financial Services Limited - Company Registration Number: 1703503 - CCL Number: 142718

They contacted me a year ago after receiving a fraudulent enquiry alleging to be from me.
When I explained they told me they'd remove all my information from their system and that I wouldn't be contacted again.

Today they phoned saying that they were contacting people who'd enquired about a loan some time ago blah, blah blah...

So much for their promise to remove my details from their system - details which were provided by a malicious 3rd party, as I'd never made an enquiry in the first place.

If they can’t be trusted to do a simple, ethical thing like carrying out their promise to cease contacting someone, why should anyone assume that they have any honesty or integrity in other areas?
You could call it the 'net66 syndrome'.

Purchased the product from a computer store and when I installed it, it automatically deleted a bunch of programs on my computer. During the process it told me I needed to delete the current anti-virus installed so I did. Now I have no protection and it can't install the Norton software either. I called the tech help line (who barley spoke English) and they downloaded a spy ware search tool that found over 700 problems on the computer? I was a bit skeptical but when they then told me not to worry because their senior technicians could help me out for only $300 now I knew I was in trouble. After 20 minutes of arguing with the technician (apparently not a SENIOR Technician) that there information said it came with free support, (limited I guess to technicians who don't know how to fix things) and that all I wanted them to do was get my computer back to the status that it was in before I loaded their product, I was told they could not help me. The product even blocked me from being able to go back into the administrative files section of the control panel to try to set it back to a previous status. I am pretty sure I can fix it all back with lots of hours spent reloading things but I sure wanted to sent out a BUYER BEWARE notice. This product is NOT what they say it is. If you have a perfectly clean computer brand new maybe it works? Also, I went to the Microsoft web site and downloaded a spy ware, virus detection program with found a total of 7 issues, mostly ad-ware, no virus. I am having a hard time believing that the product Norton downloaded and found over 700 issues is that much better than the Microsoft product. I would steer clear of Norton 360 anti virus software and warn all my friends about it too.

I got an e-mail for my Norton Internet Security saying that my subscription had been automatically renewed. I did not remember signing up for this (I don’t do auto drafts for anything) and I knew that I still had time before the previous subscription ran out. I checked my Norton Account and it had an alert that the credit card I used (my VISA debit) had expired. The money had already come out of my bank account but I couldn’t figure out how they used my expired card to pay for this!

Norton, who has outsourced their jobs, could not explain any of this to me or even tell me the date I signed up for Auto Renewal. I called the bank and they said someone sent my card through and it was denied several times before it was approved. From their end, it looked like someone was hitting number combinations for the expiration date until they got the right one! I confronted Norton and they said banks do automatic updates on debits (my bank doesn’t).

I demanded my money back(which was refunded that day) and told them I am paying them to protect me while they are robbing me blind. I am filing complaints on them wherever I can. If they are going to outsource jobs, they ought to at least train their people on United States laws.

Unauthorized credit card charges.
I don't use Norton software, yet they insist I have "an account" with them.
The only experience I have with Symantec product is when I remove it along with the other per-installed bloatware on Dell computers.

Norton [protected]-GB have charged my account for services i have not had on my computer for two years i would like my account credited for at least the latest fee which was on the 16/12/2011 thank you for your time .

I was charged 69.99 for a Norton Security renewal and I do not carry this virus protection. I bought it for one year (which was last year) and that was it. I didn't ask for it to renew it and charge me without me knowing. I am not in the best situation financially but 69.99 is a lot to me and for it to be wasted on something I did not intentionally purchase, I want to be refunded.

Paid for the new Norton 360 Premier subscription renewal on three computers. The first computer the subscription had expired and I had 365 days left after renewal. Five days later I updated the second computer. It had 41 days but I updated it anyway. It comes back with only 361 days left. The stole 41 days of unused subscrition from my previous balance and took 5 days of unsed subscription from the new one. This is robbery! If I prepay any other subscribtion it is tacked on to the end of the existing subscription!

i have noticed that norton has deducted £64.99 from my credit account without my authorisation with description - norton annual renewal [protected] dated 17 aug 2011 from my HSBC credit account. please could you return my moniy back into my account as i did not renew any of such product. Also could you cancel all my account details with you- as i did not know how you got my account details.

many thanks

Harry Tamakloe