Norton
Reviews and Complaints

Symantec charged $63.59 to my parent's credit card for auto renewal of Norton's but my parents have never used or purchased Symantec Norton's Utilities and they certainly did not authorize auto renewal of a product they do not use nor own.

After over a year of not using Norton antivirus, I noticed a fee that had been charged for renewal on my July bank statement. When I called to have the charge removed, the customer service representative explained that the automatic renewal notice had been sent to my email address (NOT MY EMAIL ADDRESS FOR NEARLY TWO YEARS!) and that since I had not "opted out" of the auto-renewal program (which I had never opted in to), then I had been charged. After offering to credit me, she then tried to sell me another product!

I just checked my credit card and this company tried to use it for a purchase that i do not have any idea why or how. What a scam this company is. I will be going to forward my complaint to the police as what they are doing is illegal.
I do not even know how they have my credit card number. Good thing my credit card company did not approve them trying to steal from me.

I sold My personal computer a few years back, Norton Kept on billing my credit card every year even though I never agree to automatic renewal. They said they were doing me a favor by renewing me automatically without my consent. I spent Several hours trying to reach them by phone and they refunded half what they owed me. I'm shocked a reputable company such as norton would do such shady business practices. If there's any norton employees out there who care about the integrity of there company please help me get a complete refund(my reference #[protected]) my email is [protected]@gmail.com

Unauthorised payment taken from my credit card without any warning. ON 26/05/2011 $59.99 was taken from my account.

I, Simone Clear, have been charged on my credit card for NORTON ANNUAL RENEWAL [protected] GB, I have not been a Norton Customer for many years and have not been charged in the previous years. Need my credit card credited this amount $79.99

I purchased a new laptop at beginning of year with Norton pre installed for 60 day trial. During the trial I paid for 3 years protection, the money was taken from my account.
When the 60 day trial ended so did the total protection.
I have spoken, written and emailed Norton and they have no record of any transaction. I have the bank statement showing they took the money.
All I have asked for is either my money back or the product.
No response.
Who can I take this up with as a formal complaint.
Alan Hill

I am surprised that this type of fraud is common with Norton, i bought a computer with 100days free Norton antivirus which expired about 3days ago, i was asked to renew the subscription which i tried to do but my visa card was rejected after several trials. But today i was told that my card was charged $59.99 for product i did not succeed in perfecting. No receipt, no product key to download but was charged for nothing. This is a serious thing which is called daylight robbery. Pls help me to contact Norton to refund my money or to check this order and email me the product key to download. My card was charged for the order on the 5th of May, 2011. My email address is [protected]@yahoo.com. if they can check their orders, they will see who they are robbing. I will not have a good word ever for Norton if the product is not renewed or refund my money.

I dont want and didnt ask for Norton to be renewed, please refund full cost to me immediately and dont use my account or my wifes fredit card without my explicit and active approval each time i decide to do a transaction. Otherwise I will be calling the Garda fraud squad.
Michael Griffin
my email is: [protected]@hotmail.com

Uns wurde am 24.1.2010 CHF 80.-- in Abzug gebracht und ich Frage mich für was?

Heinz Binggeli, Rüselmattstrasse 4, 3296 Arch

Gerne höre ich diesbezüglich wieder von Ihnen. besten Dank

Salesman either lied about Norton "Ghost" or does not know the details of the product. It will not do the one function I wanted it to do for me.

When I wrote to Fry's customer service I did not even get a response. So much for the customer service also. I will NEVER buy another Norton (Symantec) product. Especially from Fry's.

In October 2010, I purchased Norton Internet Security 2011 and installed and registered it. A few days later, it threw a message that it was expired and needed to be updated. I rebooted my computer and it worked -- life was good. Then a few more days and it once again said it was expired. On October 25, 2010, I went to Norton.com/support and found this scenario in the FAQs, indicating that it was a known problem.

At this point, I entered a chat with a support specialist (name and case number available upon request). I spent more than five hours in a chat with him, during which time he repeatedly crashed my computer. The last time, the monitor did not come up, apparently having damaged by the repeated power surges from the crashes. I hooked up a generic monitor and saw the tech's final message that "since you are not replying, I assume your problem is solved". Sorry -- no. I then called [protected] and got a tech who fixed it in about 10 minutes. I told him that they had blown up my monitor, but he neither admitted nor denied it. A few days later, I received an email from Symantec asking me to critique their "customer service". I wrote exactly what had happened, and got not so much as an apology. I wonder how many more computers or monitors this have been damaged by this defective program.

By the way, I saw an ad in yesterday's paper for "NEW Norton Internet Security 2011". Does this mean they fixed it?

Today I received a call from an ***** asking me when I am going to make payment again. I mentioned the fact that I had questions regarding the statement to which I was told that I will receive a summons in two weeks and the call was ended. I short while later I received another call by another one of them, I requested the name of the person that had contacted me earlier, the response was that 'he' the person on the line was the first person to phone me today. I again asked who the rude person was that had phone me earlier to which the response was 'Tammy a colluege of mine'. I questioned the caller about the interest that I was being charged and I received an answer of 23%. I told the caller that the original amount was R 8300.00 opening and that I had already paid R 9500.00 to date I was told that there is only another R 3700.00 left and that I should pay this. I told him that I was going to seek legal advise.

I ended the call, He phoned back again and I advised him that I had no more to say to him at this time. I received some sms messages stating the sherrif will be visiting me shortly.

Placed order np19065667
On 1/11/11 order confirimed had it downloaded, and it said it was deliveried, but today a message came up on screen saying, I had only six days till my service would be droped. please cancel the above order and the charges to my credit card.
H. wynn pletcher
[protected]

the norton annual renewal norton.com ca bill my cridet card without letting me know my name is johnny cruz and my E-mail is [protected]@guam.net

I've been a customer of Norton for 2 years and never had a problem untill today. I called the customer support number and asked for help. The woman on the other end of the line was from another contry and i could baerly understand her, I told her my problem and she said that they could fix it when I pay $99.00 more. When I told her that I already paid for their sevice she again said that if I wanted help I'll need to pay $99.00 So I hung up, She called me back and told me that I was rude and hung up on me. So I called and asked to speak to someone in charge and a man by the name of Mike got on the phone and asked what my problem was and when i told him he asked is that all i wanted and hung up... I will never deal with them again and will look for a better protection for my computer... DO NOT BUY ANT NORTON PRODUCT.

Norton Law Group... Did you know he goes by a few names to try and get away from the bad rap he gets? He's no longer going under Norton Law Group, the newest, of many he's got is Law Office of Kyle Norton, PC. In any event, yes this firm is BAD NEWS. The complaints you read when you google his name are all true. Don't believe me, check it out yourself. Call the Suffolk Bar Association, the NY State Bar, the Better Business Bureal, and the Attorney General if you really want to know where this firm stands before you make the mistake of ever giving him a dime. Yes, they do not show up for court appearances, yes they do just shuffle the papers, yes they will charge you for basically nothing but calling you looking for more money, yes they do not do what they say they will, yes you will get burned. If you are already a client, next time they call for money (which is all they ever do call for pretty much) tell the office manager Kimberly Ball you wont give them one more penny until they document everything thats been done and request copies, electronically so they wont charge you $1.00 per page. Do not trust their billing statements, they are a joke, I should say all lies. As far as any positive remarks youll find on the net are concerned, just know that he pays his marketing guy Kevin O'Rourke to get these up and big bucks to try to hide all the bad ones, you can you know if you pay internet services the money.

1.09.2010 в 15.53 ( Моск. ) у меня с карты " Виза " не санкционировано было списано 60, 86 евро за какую то покупку NORTON годичное продление.
Что можно сделать, чтобы вернуть денежные средства ?