CB Antivirus Software Norton computer not working

Norton review: computer not working 16

No to norton of Mackay, AU

Aug 17, 2012 10:00 pm EDT

Resolved

Featured review

purchase Norton anti virus sum of around $200.00 thinking I was buying the best anti virus. Turns out it's the worst it has stopped my computer from working always asking to update the Norton. then it tells me It cant load updates. then stops my computer. It then goes to data entry only, with Norton flashing. I bought the Norton 3months ago and ever since i have had nothing but problems. hate this anti virus..

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

16 comments

Add a comment

Howard J. Swick

1 comments

Howard J. Swick

Apr 22, 2008 7:11 pm EDT

Norton Anti-viris not used in 2007-8.
Unautherized Annual Renewal on FIA Credit Card $ 49.99.

Garry Powers

1 comments

Garry Powers

Apr 30, 2008 12:33 pm EDT

My card was charged 53.99 without my permission.

Carol King

1 comments

Carol King

May 02, 2008 3:15 pm EDT

4/9/08 annual renewal charged. Haven't used Norton in 2 years. No phone contact information.

Anne Lessenger

1 comments

Anne Lessenger

May 04, 2008 2:37 pm EDT

Unauthorized charge for Norton anti virus for $40.39. How do I get this taken off my card?

stan frost

2 comments

stan frost

May 09, 2008 2:30 am EDT

still asking for yearly payment which has already been removed from my bank account

Richard J. Collins

1 comments

Richard J. Collins

Aug 19, 2008 4:25 pm EDT

Charged card without permission and did not
send a account number!

S. Karunanethy

1 comments

S. Karunanethy

Nov 20, 2008 11:52 pm EST

Hi,
I once purchased online for the Norton Antiviru software last year - 2007. I downloaded and my computer went on a snail pace and I removed the Norton pogramme. I have never used it since then. I am charged in my credit card for renewal last month when I am not using the programme. Please reimburse the said amount and I want to terminate the contract if I had signed one.

I am instructing my credit card company not to entertain any claims from Norton Antivirus

Thank you

Please reply

M. J.

1 comments

M. J. of IN

Dec 09, 2008 9:57 pm EST

Verified customer

There is an unauthorised renewal by the Norton Annual Renewal. Norton claimed Indian rupees equivalent to USD 49.99 being renewal charges from my credit card without any information either via email or telephone or any authorisation from me. This is outrageous. How can I get the money back. I do not want to renew unless I am asked for.

Bonnie Moses

Westerville, US

1 comments

Bonnie Moses of Westerville, US

Apr 06, 2009 8:21 am EDT

Can't run scan for update of virus

LaceyM

Fort Lauderdale, US

3 comments

LaceyM of Fort Lauderdale, US

Apr 06, 2009 10:06 am EDT

Hmm, I've had Norton for years, never had a problem. When I've seen this in the past it is because you already have a virus on your computer - you can not expect miracles.

MelfromSymantec

San Mateo, US

1 comments

MelfromSymantec of San Mateo, US

Apr 06, 2009 8:40 pm EDT

Hi Bonnie,

I'm Melinda on behalf of Symantec.

It seems you are having issues around running a scan for udpates on your Norton Antivirus. Are you still having trouble with getting the product to update virus signatures?

Please let me know if I can further assist.

Best,
Melinda

MIRIAM RAMIREZ

Hyattsville, US

1 comments

MIRIAM RAMIREZ of Hyattsville, US

Feb 03, 2011 1:51 am EST

I BYON THE INTERNET NORTON ANTIVIRUS FOR $41.98 AND NOT WORK

wifi8827

188 comments

wifi8827 of US

Aug 18, 2012 6:28 am EDT

Verified customer

I used to do computer repairs and soo many times people would bring their computers in because it ran slow or not at all, and I cannot count how many times simply removing Norton would immediately fix majority of issues.

Norton is one of the worst things you can do to a computer. It is so invasive, and takes control of everything on your computer that it eventually slows everything to a screeching halt.

There are so many free anti-virus programs that do just as well, and won't slow you down.

DeeDeeMcFay

Effingham, US

5 comments

DeeDeeMcFay of Effingham, US

Sep 28, 2012 7:33 pm EDT

Exactly what happened to me. Norton is the worst.. Intrudes on everything and like you say, computer gets slower and slower and eventually wont work. They found the same thing with mine. No more Norton for me!

vic w

Newark, GB

1 comments

vic w of Newark, GB

Nov 27, 2012 7:41 am EST

I tried to install 2013 edition (for free) but computer halted and I had bill for £200 to put it right! Any way of getting Symantec to pay this?

Frustrated User #1

Greeneville, US

1 comments

Frustrated User #1 of Greeneville, US

Jul 05, 2013 9:06 am EDT

Verified customer

Same thing happened to me recently. I bought Norton Internet Security (3 user) version just about 3 months ago and within two months both of my computers receive a message that the software had encountered an error that could only be fixed by removing it (on line) and re-downloading the program. I ignored the message for several weeks though it was persistent in its messaging. Finally after paying heed to the message, I went through their process of removing the program and re-downloading it. It took approx 2 hours for it to remove the program which I thought was unusually long. After removal it directed me back on line to sign in on my account to re-download. I did but it apparently downloaded a "trial" copy instead of my paid for version. After it was loaded down, it ran a scan immediately and it revealed multiple threats such as Trojans and worms with despicable names I won't repeat. Where did these come from? Anyhow it gave me a critical warning to remove, so I tried by clicking the removal button. When I did that it then told me I had to purchase the software before it would remove it. Not certain whether or not this was a scam, I refused to purchase and tried to go on line to contact Norton. At that point it locked up all my needed programs with "worms" that wasn't effecting my computer prior to the removal process. My question to Norton, if I can get a hold of them, is why they are holding my computer hostage until I pay their ransom to unlock and clear my computer of viruses or worms or whatever that I paid them to protect me from in the first place. It smells too much like a scam to me by Norton. Someone needs to investigate these complaints. Norton NO MORE!

Norton - fraud and scam 1400

Resolved

Replied

Norton - unauthorized payment 17

Resolved

Replied

Norton - mortgage scammed 14

Norton - credit card being charged after I cancelled the renewal 3

Resolved

Norton - norton finance - like net66 - just can't keep a promise.

Resolved

Norton - Billing — they ripped me off for years

Norton - norton virus and lifelock

Norton - unauthorised payment taken by norton

Resolved

Replied

Norton - spyware virus removal 86

Norton - security software has been removed and you have removed fees from my bank

Resolved

Replied

View all Norton reviews and complaints

Norton Contacts

Norton phone numbers

1800 680 026
1800 680 026

Click up if you have successfully reached Norton by calling 1800 680 026 phone number 235 235 users reported that they have successfully reached Norton by calling 1800 680 026 phone number Click down if you have unsuccessfully reached Norton by calling 1800 680 026 phone number 129 129 users reported that they have UNsuccessfully reached Norton by calling 1800 680 026 phone number

65%
Confidence score

Australia

+1 (800) 720-7898
+1 (800) 720-7898

Click up if you have successfully reached Norton by calling +1 (800) 720-7898 phone number 0 0 users reported that they have successfully reached Norton by calling +1 (800) 720-7898 phone number Click down if you have unsuccessfully reached Norton by calling +1 (800) 720-7898 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +1 (800) 720-7898 phone number

Singapore

+1 (800) 441-7077
+1 (800) 441-7077

Click up if you have successfully reached Norton by calling +1 (800) 441-7077 phone number 0 0 users reported that they have successfully reached Norton by calling +1 (800) 441-7077 phone number Click down if you have unsuccessfully reached Norton by calling +1 (800) 441-7077 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +1 (800) 441-7077 phone number

Thailand

+1 (800) 944-0586
+1 (800) 944-0586

Click up if you have successfully reached Norton by calling +1 (800) 944-0586 phone number 0 0 users reported that they have successfully reached Norton by calling +1 (800) 944-0586 phone number Click down if you have unsuccessfully reached Norton by calling +1 (800) 944-0586 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +1 (800) 944-0586 phone number

Colombia

+1 (855) 815-2726
+1 (855) 815-2726

Click up if you have successfully reached Norton by calling +1 (855) 815-2726 phone number 9 9 users reported that they have successfully reached Norton by calling +1 (855) 815-2726 phone number Click down if you have unsuccessfully reached Norton by calling +1 (855) 815-2726 phone number 8 8 users reported that they have UNsuccessfully reached Norton by calling +1 (855) 815-2726 phone number

6%
Confidence score

United States

+1 (800) 745-6034
+1 (800) 745-6034

Click up if you have successfully reached Norton by calling +1 (800) 745-6034 phone number 3 3 users reported that they have successfully reached Norton by calling +1 (800) 745-6034 phone number Click down if you have unsuccessfully reached Norton by calling +1 (800) 745-6034 phone number 2 2 users reported that they have UNsuccessfully reached Norton by calling +1 (800) 745-6034 phone number

20%
Confidence score

Canada

+64 800 174 089
+64 800 174 089

Click up if you have successfully reached Norton by calling +64 800 174 089 phone number 3 3 users reported that they have successfully reached Norton by calling +64 800 174 089 phone number Click down if you have unsuccessfully reached Norton by calling +64 800 174 089 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +64 800 174 089 phone number

100%
Confidence score

New Zealand

+44 207 616 5600
+44 207 616 5600

Click up if you have successfully reached Norton by calling +44 207 616 5600 phone number 23 23 users reported that they have successfully reached Norton by calling +44 207 616 5600 phone number Click down if you have unsuccessfully reached Norton by calling +44 207 616 5600 phone number 16 16 users reported that they have UNsuccessfully reached Norton by calling +44 207 616 5600 phone number

18%
Confidence score

United Kingdom

+353 16 011 906
+353 16 011 906

Click up if you have successfully reached Norton by calling +353 16 011 906 phone number 5 5 users reported that they have successfully reached Norton by calling +353 16 011 906 phone number Click down if you have unsuccessfully reached Norton by calling +353 16 011 906 phone number 5 5 users reported that they have UNsuccessfully reached Norton by calling +353 16 011 906 phone number

Ireland

+43 150 159 6004
+43 150 159 6004

Click up if you have successfully reached Norton by calling +43 150 159 6004 phone number 0 0 users reported that they have successfully reached Norton by calling +43 150 159 6004 phone number Click down if you have unsuccessfully reached Norton by calling +43 150 159 6004 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +43 150 159 6004 phone number

Austria

+32 22 566 625
+32 22 566 625

Click up if you have successfully reached Norton by calling +32 22 566 625 phone number 0 0 users reported that they have successfully reached Norton by calling +32 22 566 625 phone number Click down if you have unsuccessfully reached Norton by calling +32 22 566 625 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +32 22 566 625 phone number

Belgium

+420 239 016 463
+420 239 016 463

Click up if you have successfully reached Norton by calling +420 239 016 463 phone number 0 0 users reported that they have successfully reached Norton by calling +420 239 016 463 phone number Click down if you have unsuccessfully reached Norton by calling +420 239 016 463 phone number 1 1 users reported that they have UNsuccessfully reached Norton by calling +420 239 016 463 phone number

Czech Republic

+45 35 258 010
+45 35 258 010

Click up if you have successfully reached Norton by calling +45 35 258 010 phone number 0 0 users reported that they have successfully reached Norton by calling +45 35 258 010 phone number Click down if you have unsuccessfully reached Norton by calling +45 35 258 010 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +45 35 258 010 phone number

Denmark

+358 923 113 405
+358 923 113 405

Click up if you have successfully reached Norton by calling +358 923 113 405 phone number 0 0 users reported that they have successfully reached Norton by calling +358 923 113 405 phone number Click down if you have unsuccessfully reached Norton by calling +358 923 113 405 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +358 923 113 405 phone number

Finland

+33 173 018 499
+33 173 018 499

Click up if you have successfully reached Norton by calling +33 173 018 499 phone number 0 0 users reported that they have successfully reached Norton by calling +33 173 018 499 phone number Click down if you have unsuccessfully reached Norton by calling +33 173 018 499 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +33 173 018 499 phone number

France

+49 696 640 4388
+49 696 640 4388

Click up if you have successfully reached Norton by calling +49 696 640 4388 phone number 0 0 users reported that they have successfully reached Norton by calling +49 696 640 4388 phone number Click down if you have unsuccessfully reached Norton by calling +49 696 640 4388 phone number 1 1 users reported that they have UNsuccessfully reached Norton by calling +49 696 640 4388 phone number

Germany

+30 800 4414 4299
+30 800 4414 4299

Click up if you have successfully reached Norton by calling +30 800 4414 4299 phone number 0 0 users reported that they have successfully reached Norton by calling +30 800 4414 4299 phone number Click down if you have unsuccessfully reached Norton by calling +30 800 4414 4299 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +30 800 4414 4299 phone number

Greece

+39 245 279 054
+39 245 279 054

Click up if you have successfully reached Norton by calling +39 245 279 054 phone number 0 0 users reported that they have successfully reached Norton by calling +39 245 279 054 phone number Click down if you have unsuccessfully reached Norton by calling +39 245 279 054 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +39 245 279 054 phone number

Italy

+352 298 479 5023
+352 298 479 5023

Click up if you have successfully reached Norton by calling +352 298 479 5023 phone number 0 0 users reported that they have successfully reached Norton by calling +352 298 479 5023 phone number Click down if you have unsuccessfully reached Norton by calling +352 298 479 5023 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +352 298 479 5023 phone number

Luxembourg

+31 205 040 539
+31 205 040 539

Click up if you have successfully reached Norton by calling +31 205 040 539 phone number 1 1 users reported that they have successfully reached Norton by calling +31 205 040 539 phone number Click down if you have unsuccessfully reached Norton by calling +31 205 040 539 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +31 205 040 539 phone number

100%
Confidence score

Netherlands

+47 22 971 704
+47 22 971 704

Click up if you have successfully reached Norton by calling +47 22 971 704 phone number 0 0 users reported that they have successfully reached Norton by calling +47 22 971 704 phone number Click down if you have unsuccessfully reached Norton by calling +47 22 971 704 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +47 22 971 704 phone number

Norway

+48 222 030 314
+48 222 030 314

Click up if you have successfully reached Norton by calling +48 222 030 314 phone number 3 3 users reported that they have successfully reached Norton by calling +48 222 030 314 phone number Click down if you have unsuccessfully reached Norton by calling +48 222 030 314 phone number 1 1 users reported that they have UNsuccessfully reached Norton by calling +48 222 030 314 phone number

50%
Confidence score

Poland

+351 800 780 066
+351 800 780 066

Click up if you have successfully reached Norton by calling +351 800 780 066 phone number 0 0 users reported that they have successfully reached Norton by calling +351 800 780 066 phone number Click down if you have unsuccessfully reached Norton by calling +351 800 780 066 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +351 800 780 066 phone number

Portugal

+7 499 272 2059
+7 499 272 2059

Click up if you have successfully reached Norton by calling +7 499 272 2059 phone number 0 0 users reported that they have successfully reached Norton by calling +7 499 272 2059 phone number Click down if you have unsuccessfully reached Norton by calling +7 499 272 2059 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +7 499 272 2059 phone number

Russia

+34 911 776 150
+34 911 776 150

Click up if you have successfully reached Norton by calling +34 911 776 150 phone number 0 0 users reported that they have successfully reached Norton by calling +34 911 776 150 phone number Click down if you have unsuccessfully reached Norton by calling +34 911 776 150 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +34 911 776 150 phone number

Spain

+46 857 929 037
+46 857 929 037

Click up if you have successfully reached Norton by calling +46 857 929 037 phone number 0 0 users reported that they have successfully reached Norton by calling +46 857 929 037 phone number Click down if you have unsuccessfully reached Norton by calling +46 857 929 037 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +46 857 929 037 phone number

Sweden

+41 442 120 032
+41 442 120 032

Click up if you have successfully reached Norton by calling +41 442 120 032 phone number 0 0 users reported that they have successfully reached Norton by calling +41 442 120 032 phone number Click down if you have unsuccessfully reached Norton by calling +41 442 120 032 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +41 442 120 032 phone number

Switzerland

+90 216 282 1987
+90 216 282 1987

Click up if you have successfully reached Norton by calling +90 216 282 1987 phone number 0 0 users reported that they have successfully reached Norton by calling +90 216 282 1987 phone number Click down if you have unsuccessfully reached Norton by calling +90 216 282 1987 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +90 216 282 1987 phone number

Turkey

+86 800 830 1153
+86 800 830 1153

Click up if you have successfully reached Norton by calling +86 800 830 1153 phone number 0 0 users reported that they have successfully reached Norton by calling +86 800 830 1153 phone number Click down if you have unsuccessfully reached Norton by calling +86 800 830 1153 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +86 800 830 1153 phone number

China

+852 25 981 234
+852 25 981 234

Click up if you have successfully reached Norton by calling +852 25 981 234 phone number 0 0 users reported that they have successfully reached Norton by calling +852 25 981 234 phone number Click down if you have unsuccessfully reached Norton by calling +852 25 981 234 phone number 1 1 users reported that they have UNsuccessfully reached Norton by calling +852 25 981 234 phone number

Hong Kong

+91 800 100 7601
+91 800 100 7601

Click up if you have successfully reached Norton by calling +91 800 100 7601 phone number 0 0 users reported that they have successfully reached Norton by calling +91 800 100 7601 phone number Click down if you have unsuccessfully reached Norton by calling +91 800 100 7601 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +91 800 100 7601 phone number

India

‎+972 180 944 7879
‎+972 180 944 7879

Click up if you have successfully reached Norton by calling ‎+972 180 944 7879 phone number 3 3 users reported that they have successfully reached Norton by calling ‎+972 180 944 7879 phone number Click down if you have unsuccessfully reached Norton by calling ‎+972 180 944 7879 phone number 1 1 users reported that they have UNsuccessfully reached Norton by calling ‎+972 180 944 7879 phone number

50%
Confidence score

Israel

+81 356 422 682
+81 356 422 682

Click up if you have successfully reached Norton by calling +81 356 422 682 phone number 0 0 users reported that they have successfully reached Norton by calling +81 356 422 682 phone number Click down if you have unsuccessfully reached Norton by calling +81 356 422 682 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +81 356 422 682 phone number

Japan

+60 377 124 612
+60 377 124 612

Click up if you have successfully reached Norton by calling +60 377 124 612 phone number 0 0 users reported that they have successfully reached Norton by calling +60 377 124 612 phone number Click down if you have unsuccessfully reached Norton by calling +60 377 124 612 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +60 377 124 612 phone number

Malaysia

+27 218 192 830
+27 218 192 830

Click up if you have successfully reached Norton by calling +27 218 192 830 phone number 0 0 users reported that they have successfully reached Norton by calling +27 218 192 830 phone number Click down if you have unsuccessfully reached Norton by calling +27 218 192 830 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +27 218 192 830 phone number

South Africa

+82 220 971 401
+82 220 971 401

Click up if you have successfully reached Norton by calling +82 220 971 401 phone number 0 0 users reported that they have successfully reached Norton by calling +82 220 971 401 phone number Click down if you have unsuccessfully reached Norton by calling +82 220 971 401 phone number 1 1 users reported that they have UNsuccessfully reached Norton by calling +82 220 971 401 phone number

South Korea

+886 801 855 873
+886 801 855 873

Click up if you have successfully reached Norton by calling +886 801 855 873 phone number 0 0 users reported that they have successfully reached Norton by calling +886 801 855 873 phone number Click down if you have unsuccessfully reached Norton by calling +886 801 855 873 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +886 801 855 873 phone number

Taiwan

+971 800 844 0742
+971 800 844 0742

Click up if you have successfully reached Norton by calling +971 800 844 0742 phone number 9 9 users reported that they have successfully reached Norton by calling +971 800 844 0742 phone number Click down if you have unsuccessfully reached Norton by calling +971 800 844 0742 phone number 9 9 users reported that they have UNsuccessfully reached Norton by calling +971 800 844 0742 phone number

UAE

+54 115 354 0370
+54 115 354 0370

Click up if you have successfully reached Norton by calling +54 115 354 0370 phone number 0 0 users reported that they have successfully reached Norton by calling +54 115 354 0370 phone number Click down if you have unsuccessfully reached Norton by calling +54 115 354 0370 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +54 115 354 0370 phone number

Argentina

+55 114 700 1747
+55 114 700 1747

Click up if you have successfully reached Norton by calling +55 114 700 1747 phone number 0 0 users reported that they have successfully reached Norton by calling +55 114 700 1747 phone number Click down if you have unsuccessfully reached Norton by calling +55 114 700 1747 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +55 114 700 1747 phone number

Brazil

+56 800 646 210
+56 800 646 210

Click up if you have successfully reached Norton by calling +56 800 646 210 phone number 0 0 users reported that they have successfully reached Norton by calling +56 800 646 210 phone number Click down if you have unsuccessfully reached Norton by calling +56 800 646 210 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +56 800 646 210 phone number

Chile

+52 554 738 1613
+52 554 738 1613

Click up if you have successfully reached Norton by calling +52 554 738 1613 phone number 2 2 users reported that they have successfully reached Norton by calling +52 554 738 1613 phone number Click down if you have unsuccessfully reached Norton by calling +52 554 738 1613 phone number 0 0 users reported that they have UNsuccessfully reached Norton by calling +52 554 738 1613 phone number

100%
Confidence score

Mexico

More phone numbers

Norton emails

socialsupport@symantec.com

100%
Confidence score: 100%

Support

global_exams@symantec.com

100%
Confidence score: 100%

Support

Norton address

350 Ellis Street, Mountain View, California, 94043, United States

Norton social media
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Dec 25, 2024
View all Norton contacts