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2.7 13 Reviews 517 Complaints
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Norton Complaints 517

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N
12:17 am EDT

Norton Refund on subscription

Dear Admin
Every time I try to get a refund the required page for my info clears. Very unhappy... Please advise.

Desired outcome: please re-imburse full amount

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S
1:00 pm EDT

Norton antivirus software problem

I have bought the antivirus for my mac.Product is not working and getting installed on the MAC.
Password issue.
When i enter pasword is not matching. but the same password can be used for to enter the NORTON sign in.
Please refund the money immediately.
date.05.08.2021
compliant number:[protected].
Please refund he ammount immediately.
eamail: [protected]@gmail.com

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D
11:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Norton Norton Lifelock

I placed an order for Norton Lifelock and wasn't impressed with the service. I was started a chat. Since I'm mute and deaf to deal with getting a refund I was told to call a number when I told them my issue they disconnected the chat. I just want the refund and apologize and better training to deal with people under the ADA. If I have to wait on someone to call it will be after the refund deadline cause I do everything for my self and have to get family in that lives up to three states away and don't want them to have to make a special trip for a company that will not or doesn't have a way to deal with people that fall under the American with Disability Act. I should bet the stock holders, FTC, BBB, and DOJ would love to find how there is no way for a person with ADA to get help. I don't use the telework cause ever business I deal with has a way for me to communicate or change/cancel service with out the Telework. I don't even have a phone line in my house and only a cell that is used only for text.

Desired outcome: Refund of 20.79

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R
9:18 pm EDT

Norton Norton lifelock

My email address is [protected]@gmail.com. I set up two-factor authentication on the account and I was told it can't be removed. My accounts were hacked and I no longer have the mobile phonenumber associated with the two-factor authentication.

I spent more than two hours on the phone with Technical support and went through the authentication process three times.

Desired outcome: I want to cancel the account

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T
T
Tan Pheng Soon
US
Sep 28, 2021 12:34 am EDT

Hi Roz, did you managed to remove the 2FA and get back your account?

I have a similar situation as you. have lodged a case, more than 1 month has past and the tech team has not contact me for a solution

ComplaintsBoard
M
11:03 pm EDT

Norton Poor Customer Technical Assistance

Was having difficulty with my Norton password manager vault. Switched cell phones and unable to get in. Not even allowed to delete. Spent 2 hours via Twitter. Very slow replies. Got absolutely no where. Perhaps have more staff and they deal with one person only.

Fast forward to today. Useless rep. Can't call me back. Can't do remote assistance as working from home. And you Norton have given them no access. So. Suggestions. Someone will call me back in 24-48hrs. What is going on?

I'm paying client. So totally hire people with proper equipment. Btw. That call was over 3 hrs.

No need to contact. I've cancelled Norton.

Desired outcome: Awareness of poor care of clients

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L
8:34 pm EDT

Norton 360 virus protection

We have been using norton for our virus protection and just recently saw we have been over billed (double) our email charged since 2107 and we have been billed double since that time. Customer support was not helpful.. When you change email account and or credit card they bill both. This is fraud. The credit card when updated was only for our new email however they were some way able to bill double, fyi I no longer have the old email account

Desired outcome: Reimburse double charges

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H
6:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Norton antivirus

Purchased norton 360 delux from local electronics store, was surprised to find I could not download it unless I gave them credit card details, as norton wanted to hold me to renewing it for the following year as well, this info is on nortons website. Why would they want my credit card details, even though I paid for the product for the full year. It was not the retailers fault in any way. But norton demanding my credit card details before letting me download the product, even though I had paid for it.

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B
4:30 pm EDT

Norton I have been scammed by someone who said they worked at Norton

I got an email, that is now gone, that they had charged my bank account $496 for some kind of backup on a computer that I bought 16 years ago. Then they put back to much money and then they emptied my bank account.
I was told to get 5 - $500 gift cards from Walmart and text them pictures of the data on the back of the cards or I would not get any of my money back.
This is still happening today, still no money.
The names and phone numbers they used:
Jason or Nason Black [protected]
[protected], [protected], [protected]
My email: [protected]@gmail.com
Calling FBI right now

Desired outcome: I want all my money back in my checking account

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J
8:29 am EDT

Norton Norton anti virus

I have just spent a frustrating 20 minutes to a "service" rep I have been charged 94.99 renewal fee for a service as far as I am aware I never signed up for and the most expensive renewal I could find is 75.99 when I spoke to Norton was told could find no account for me the ap number On my statement was wrong I asked several times to be transferred to complaints/fraud just kept repeating info was incorrect and effectively refused to transfer me I eventually hung up in frustration. I have of course cancelled this so called subscription with my bank

Desired outcome: To return this payment

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P
10:01 am EDT

Norton Norton Anti-Virus

I was a loyal Norton customer for years. In 2021, I was hit with a huge price increase with no warning or explanation. Because of their auto-renew, they make it impossible to cancel. I tried to dispute the the charge with my credit card company but Norton blocked the dispute. Every other company I've disputed with, gave me my money back for the sake of PR but NOT NORTON. I called and asked for my money back and Norton said they would give me half. Many weeks and many calls later, I have received NOTHING. Do not trust Norton with your personal information or your credit card number or you'll REGRET IT.

Desired outcome: Money back

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I
6:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Norton Norton LifeRock renewal cancellation

Hi, I have purchased two laptops and the merchand added two Norton antivirus packages on the laptop without my consent. The renewal was also ticked apparently, without my consent either.

I don't have an account with Norton, as I have NOT purchased the Norton products myself.

I have been trying to cancel the subsciption of the two Noton products that I don't want, but it is impossible, especially as I don't have an Norton account.

The waiting time on the phone is redicilous, and the online chat facility is never available. I have spent hours trying to get to the bottom of this.

It's disgrace that they make it so hard for someone to cancel the service.

Kind regards

Desired outcome: Cancellation and refund

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J
6:01 pm EST

Norton Norton lifelock

In April 2020 I renewed my dad's Norton subscription online due to the lockdown of Covid19.
I made the one off paymentof £19.99 for the year.
I was unaware and did not sign up to any rolling subscription renewal.
Today on 10th March a payment of £84.99 was taken from my PayPal account without my authorisation by Norton Lifelock Ireland
I want a refund and to close the account.
I have tried continuously to call them and cannot get through. I have tried the online chat and cannot chat to a live person. It is automated. It's really frustrating. I need help.

Desired outcome: Refund and cancel account

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S
3:16 pm EST

Norton Norton trying to sell me cisco certified nsa-2600

I have a new computer & was attempting to install Norton (have an active account). Then I contacted support via chat. Chat then told me Harry an expert would be contacting me. Harry called from [protected] NY #. Stupid me gave computer access to Harry (one free time Norton site). He told me that something was blocking Norton. Then he started telling me I could not download Norton and I needed to purchase a Cisco Certified NSA-2600. He gave me 3 ways to pay starting at $119.99. Told him, he needed to get out of my computer that he was to help me install Norton, not sell me more devices to correct a "code" that interferes with Microsoft, etc called koobface. I insisted that he get out of my computer, do not even try to enter into my computer. I immediately deleted this teamviewer from my computer.& have blocked Harry's cell #. Then, guess what, I could download Norton 360 with no problems. Norton, What's Up?

Desired outcome: Harry, needs to return where he came from.

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T
11:01 am EST

Norton Unauthorized charge

I got a notice today that you charged my account $360 for renewal
I did not authorize. Did you actually charge me this or is it a scam? Pls respond to asap. Thank you

Desired outcome: Cancel charge and respond to this complaint

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R
8:23 am EST

Norton Norton is stealing my money via a double charge

Norton is stealing my money via a double charge - nobody gives me an acceptable answer
Case number: 61190816

Desired outcome: my money back

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F
4:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Norton Lifelock (Advantage plan)

In the past year it appears that Norton acquired Lifelock. I have been a Lifelock Advantage members for many years.
I was not informed by Norton on just what their acquisition of Lifelock entailed.
I pay for Lifelock Advantage on a yearly basis, and Lifelock bills me annually.
I just found out when I tried logging into my LifeLock account that the account has essentially been deleted, even though I have paid for the service in advance.
I was not informed by Norton when this occurred or why.
There is no information regarding the various services and accounts that were supposed to be monitored for fraudulent access on Norton's site.
This tells me that the service in which I was paying was doing nothing.
There probably has been several months in which no service was provided.
Norton's online help is useless—only endless windows opening to the ridiculous and ever repeating numbers.
Their phone support is arduous waiting, waiting with little or no resolution.
In short Norton is not a good source for customer assistance.

Desired outcome: I want my service restored and be reimbursed on services that were deleted.

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M
1:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Norton automatic renewal

Norton bills for automatic upgrades that were never ordered or used. I received an email telling me that an unordered automatic upgrade was ordered at a cost of $486.99. Several calls to the help desk only resulted in an Indian help desk attendant telling me that it was part of my subscription. I was told I had to cancel the subscription, even if never subscribed. To cancel a subscription is nearly impossible because their website just gives a runaround and never indicates if one has successfully unsubscribed.

Desired outcome: cease and desist order for Norton to stop providing unsolicited "upgrades" and then charging for unsolicited and unordered products

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A
1:08 am EST

Norton Norton Suite

Recently My Norton service ended due to my ISP provided ending their contract with Norton. I uninstalled Norton, but what do you know, Norton Download Manager keeps poping up on my computer asking me to reinstall Norton. THIS IS OUTRAGEOUS AND UNETHICAL- an antispyware company installing THEIR OWN SPYWARE/RANSOMWARE on my computer that forces me to redownload their software.

Desired outcome: Don't install your spyware on customers computers

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N
9:38 am EST

Norton unauthorised payments

Hi

I am not one your customer and I do not have any subscription with you for any of your products. I have noticed 3 authorised transaction from my account to Norton,

on 2.19.20
Ap1294270191 (£89.99)

On 2.11.19
Ap1267612631 (84.99)

On 27.10.17
Ap1240342782 (79.99)

I have contacted the customer service and they refuse to refund the amount.

Would you please help me to get my money back.

Regards

Nazera Dakhil

[protected]@hotmail.com

Desired outcome: A full refund

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L
6:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Norton I have been trying to contact a supervisor in norton security.

Trying to contact a supervisor for the past ten days. Many phone calls and many disconnected phone calls. A case number ([protected]) which was canceled without any response and a new case made on December 30 ([protected]) which has not been responded to yet. I was told a price made to renew by Mudit (supervisor) in December for 9.99 but refuses to honor his word. I need your help. Please help me to get answers.

Desired outcome: Get Norton 360 renewed for 9.99

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J
Jeff Miller
US
Feb 10, 2021 8:30 pm EST

Norton is LOUSY at support!

J
J
Jeff Miller
US
Feb 10, 2021 8:30 pm EST

I am having the same problem. I have been trying to get support from Norton for the past 6 days. I have been on the phone for many hours (8+) and am unable to resolve issue. I have be sent to a supervisor twice, telling me to wait 24-48 hours. They called once, while I was on the phone and lost my place for support. Support is now sending me for another wait for a supervisor another 24-48 hour wait. I don't know if I will get a call. I'M FRUSTRATED AND READY TO CANCEL MY SUBSCRIPTION . I have all my passwords on PassWord Vault. I FEEL TRAPPED.

DO NOT PURCHASE SUPPORT WITH NORTON. It's not worth the money nor the hours that you must work at getting support and only HOPING for results.

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About Norton

Screenshot Norton
Norton is a well-known brand in the cybersecurity industry, offering a range of products and services to protect individuals and businesses from online threats. The company was founded in 1990 and has since become a trusted name in the industry, with millions of users worldwide.

Norton's products and services include antivirus software, internet security, and identity theft protection. These tools are designed to protect against a range of threats, including viruses, malware, phishing scams, and more. Norton's software is constantly updated to stay ahead of new threats, ensuring that users are always protected.

One of the key features of Norton's products is their ease of use. The software is designed to be user-friendly, with simple interfaces that make it easy for even non-technical users to understand and use. This is important, as many people are not familiar with the technical aspects of cybersecurity and may be intimidated by complex software.

In addition to its products, Norton also offers a range of services to help users stay safe online. These include online backup, password management, and parental controls. These services are designed to provide additional layers of protection and help users manage their online activities more effectively.

Overall, Norton is a trusted and reliable brand in the cybersecurity industry. Its products and services are designed to provide comprehensive protection against online threats, while also being easy to use and understand. Whether you are an individual or a business, Norton has a range of solutions to help keep you safe online.

Overview of Norton complaint handling

Norton reviews first appeared on Complaints Board on Aug 14, 2006. The latest review Do not subscribe to this service. was posted on Sep 25, 2024. The latest complaint refund of annual subscription was resolved on Apr 10, 2020. Norton has an average consumer rating of 3 stars from 530 reviews. Norton has resolved 219 complaints.
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    Japan
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    +60 377 124 612
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    Malaysia
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    +27 218 192 830
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    South Africa
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    +82 220 971 401
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    South Korea
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    +886 801 855 873
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    Taiwan
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    +971 800 844 0742
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    UAE
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    +54 115 354 0370
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    Argentina
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    +55 114 700 1747
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    +56 800 646 210
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    Chile
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    +52 554 738 1613
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    100%
    Confidence score
    Mexico
    More phone numbers
  3. Norton emails
  4. Norton address
    350 Ellis Street, Mountain View, California, 94043, United States
  5. Norton social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 26, 2024

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