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Norton

Norton review: Be held accountable

M
Author of the review
1:13 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My husband and I canceled our subscription to Norton Antivirus months ago. Our debit card keeps attempting to have 134.00 withdrawn from our account. We have contacted them several times and are now contacting our attorney general. Norton has tried to withdraw money on Sunday, which is against our religion, and then on Thanksgiving — having robo calls every day at least three to four times a day. This company needs to be held accountable for its actions. In the ethical codes of conduct, "The Norton LifeLock Code of Conduct aligns our business practices with our values. Norton LifeLock is committed to conducting its business in an ethical and lawful manner. Our reputation is a valuable business asset, and ethical and legal conduct at all levels of our business is essential for our continued success". (Norton Life Lock [protected]). Is their statement on their codes of conduct. Now, what about the aggravation and harassment and the illegal withdrawals from the canceled customers? According to the law "If a credit, bank or any institution such as a bank or credit card company, or even a debt collection company or any other creditor, withdraws funds from your account for at least three regular intervals, such as for three consecutive months, without having a) first obtained your consent in writing or through something similarly authenticated, and b) given you a copy of any document that you signed authorizing the prerecorded electronic fund transfers, then you could be entitled to up to $1,000 in statutory damages in addition to your attorney’s fees and costs being paid pursuant to the federal Electronic Funds Transfer Act (15 U.S. C. § 1693 et seq.). This would be the case even if the company had obtained your consent verbally, as the consent must have been obtained expressly in writing". (Act 15 U.S. C. § 1693 et seq) - Rights protection Law group).

Claimed loss: 134.00 x 3 times

Desired outcome: For Norton to be held accountable

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  1. Norton Contacts

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    More phone numbers
  3. Norton emails
  4. Norton address
    350 Ellis Street, Mountain View, California, 94043, United States
  5. Norton social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
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