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Dell review: Your support service

R
Author of the review
11:58 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

During an internet discussion on Sunday 14th October 2024, I noticed my integrated webcam on my my new Dell computer was not working, I checked the camera system and it gave a message back that a switch or key was blocking my web cam from working, After a fruitless investigation by myself I reported this to your support service (Service request [protected]). I then embarked on a myriad of checking, including at one point allowing your service assistant to take over my system, This continued for 3 days, ending with me having to totally reinstall windows 11 onto my new Dell computer and still the problem existed and a further problem arose with my keyboard. In my last conversation with one of your assistants he mentioned a shutter on the camera. I was totally unaware there was a shutter on the camera lense (barely visible) when I operated it the camera worked. WHY, WHY, WHY, was it not Step 1 check the shutter was open suggested by your support assistant. 3 Days wasted and now keyboard problems. This is the first Dell I have had why should I bother in the future buying another one?

Claimed loss: 3 days wasted

Desired outcome: Let's see what you come up with

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