CB Computer Hardware Dell Refund delay after delay after delay

Dell review: Refund delay after delay after delay

Victoria W. of Simi Valley, US

Oct 15, 2023 5:40 am EDT

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When considering a computer/laptop purchase, look at the many review sites, BBB, Google Reviews, Trust Pilot and consider what the previous customers of Dell have written. Dell has incredible awful reviews with specific warnings and there is a definite reason why. Dell is currently selling computers that are so overloaded with background processes, that before any programs are opened, the computers are already consuming 35% of the available memory. Simple Excel files overload the computers to the point of 100% capacity.

The fact that the products Dell are selling flat out do not work is just the tip of the ice burg. Prior to realizing the inadequacies of their products, I placed a $1,900 order on Sep 8 and I come from a 38 year background of using computers and technology. The ordering process, the setup process, the failed struggle to make the computer work process, the return process and the refund process, involving +25 customer service reps that not only did not speak enough English to be understood, was drowned in misinformation, inaccuracies, false information and downright lies.

My entire purchase was properly packaged and returned within the allowable return timeline, 3 weeks ago and Dell has to this day not refunded me the money. I have been promised a refund in writing, (please see attachment 1, received (4) days ago) I have been assured of a refund verbally. I have contacted Executive Management of Dell, I have begged, pleaded, and cried. Nothing. I have even reached out to the owner of Dell. No response.

Per Dell's escalation department, and after customer service reps have confirmed in writing that my returned purchase was received, (See attachment #2, received after the first promise of a refund within 2 business days) Dell needs more time to ensure my returned package was received. Attachment #3, yet more excuses as to why I have not received my refund. More than 3 full days have no passed since that communication. More than 16 days after I returned the dysfunctional computer, Dell has still not refunded me my money.

I will never in my life purchase another Dell product. Never!

Desired outcome: 100% refund $1,853.81 immediately

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Nov 20, 2024