CB Computer Hardware Dell Refund delay after delay after delay

Dell review: Refund delay after delay after delay

Victoria W. of Simi Valley, US

Oct 15, 2023 5:40 am EDT

Featured review

When considering a computer/laptop purchase, look at the many review sites, BBB, Google Reviews, Trust Pilot and consider what the previous customers of Dell have written. Dell has incredible awful reviews with specific warnings and there is a definite reason why. Dell is currently selling computers that are so overloaded with background processes, that before any programs are opened, the computers are already consuming 35% of the available memory. Simple Excel files overload the computers to the point of 100% capacity.

The fact that the products Dell are selling flat out do not work is just the tip of the ice burg. Prior to realizing the inadequacies of their products, I placed a $1,900 order on Sep 8 and I come from a 38 year background of using computers and technology. The ordering process, the setup process, the failed struggle to make the computer work process, the return process and the refund process, involving +25 customer service reps that not only did not speak enough English to be understood, was drowned in misinformation, inaccuracies, false information and downright lies.

My entire purchase was properly packaged and returned within the allowable return timeline, 3 weeks ago and Dell has to this day not refunded me the money. I have been promised a refund in writing, (please see attachment 1, received (4) days ago) I have been assured of a refund verbally. I have contacted Executive Management of Dell, I have begged, pleaded, and cried. Nothing. I have even reached out to the owner of Dell. No response.

Per Dell's escalation department, and after customer service reps have confirmed in writing that my returned purchase was received, (See attachment #2, received after the first promise of a refund within 2 business days) Dell needs more time to ensure my returned package was received. Attachment #3, yet more excuses as to why I have not received my refund. More than 3 full days have no passed since that communication. More than 16 days after I returned the dysfunctional computer, Dell has still not refunded me my money.

I will never in my life purchase another Dell product. Never!

Desired outcome: 100% refund $1,853.81 immediately

View 0 more photos

0 comments

Add a comment

Dell - hard drive failures 118

Resolved

Dell - defective tv, poor service 146

Resolved

Dell - dell is a scam 3

Resolved

Dell - defective product - horrible service 13

Resolved

Dell - dell sent me a computer I did not want and won't give my $6000 back! 17

Resolved

Dell - dell gold support

Resolved

Dell - I know Dell has been struggling as a company and brand

Dell - You can't beat Dell.com

Dell - inspiron 20 3000 3043 1

Dell - abject customer service

Resolved

View all Dell reviews and complaints

Dell Contacts

Dell phone numbers

+1 (800) 285-1653
+1 (800) 285-1653

Click up if you have successfully reached Dell by calling +1 (800) 285-1653 phone number 0 0 users reported that they have successfully reached Dell by calling +1 (800) 285-1653 phone number Click down if you have unsuccessfully reached Dell by calling +1 (800) 285-1653 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +1 (800) 285-1653 phone number

USA and Canada

1300 655 533
1300 655 533

Click up if you have successfully reached Dell by calling 1300 655 533 phone number 2 2 users reported that they have successfully reached Dell by calling 1300 655 533 phone number Click down if you have unsuccessfully reached Dell by calling 1300 655 533 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling 1300 655 533 phone number

100%
Confidence score

Australia

+1 (800) 425-0088
+1 (800) 425-0088

Click up if you have successfully reached Dell by calling +1 (800) 425-0088 phone number 0 0 users reported that they have successfully reached Dell by calling +1 (800) 425-0088 phone number Click down if you have unsuccessfully reached Dell by calling +1 (800) 425-0088 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +1 (800) 425-0088 phone number

India

1800 880 022
1800 880 022

Click up if you have successfully reached Dell by calling 1800 880 022 phone number 1 1 users reported that they have successfully reached Dell by calling 1800 880 022 phone number Click down if you have unsuccessfully reached Dell by calling 1800 880 022 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling 1800 880 022 phone number

100%
Confidence score

Malaysia

+1 (800) 280-3355
+1 (800) 280-3355

Click up if you have successfully reached Dell by calling +1 (800) 280-3355 phone number 0 0 users reported that they have successfully reached Dell by calling +1 (800) 280-3355 phone number Click down if you have unsuccessfully reached Dell by calling +1 (800) 280-3355 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +1 (800) 280-3355 phone number

Singapore

8000 441 3889
8000 441 3889

Click up if you have successfully reached Dell by calling 8000 441 3889 phone number 0 0 users reported that they have successfully reached Dell by calling 8000 441 3889 phone number Click down if you have unsuccessfully reached Dell by calling 8000 441 3889 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling 8000 441 3889 phone number

UAE

+1 (866) 563-4425
+1 (866) 563-4425

Click up if you have successfully reached Dell by calling +1 (866) 563-4425 phone number 0 0 users reported that they have successfully reached Dell by calling +1 (866) 563-4425 phone number Click down if you have unsuccessfully reached Dell by calling +1 (866) 563-4425 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +1 (866) 563-4425 phone number

Mexico

+1 (512) 728-7424
+1 (512) 728-7424

Click up if you have successfully reached Dell by calling +1 (512) 728-7424 phone number 0 0 users reported that they have successfully reached Dell by calling +1 (512) 728-7424 phone number Click down if you have unsuccessfully reached Dell by calling +1 (512) 728-7424 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +1 (512) 728-7424 phone number

International

+44 800 028 2660
+44 800 028 2660

Click up if you have successfully reached Dell by calling +44 800 028 2660 phone number 1 1 users reported that they have successfully reached Dell by calling +44 800 028 2660 phone number Click down if you have unsuccessfully reached Dell by calling +44 800 028 2660 phone number 3 3 users reported that they have UNsuccessfully reached Dell by calling +44 800 028 2660 phone number

United Kingdom

+64 800 446 255
+64 800 446 255

Click up if you have successfully reached Dell by calling +64 800 446 255 phone number 0 0 users reported that they have successfully reached Dell by calling +64 800 446 255 phone number Click down if you have unsuccessfully reached Dell by calling +64 800 446 255 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +64 800 446 255 phone number

New Zealand

+43 820 2405 3017
+43 820 2405 3017

Click up if you have successfully reached Dell by calling +43 820 2405 3017 phone number 1 1 users reported that they have successfully reached Dell by calling +43 820 2405 3017 phone number Click down if you have unsuccessfully reached Dell by calling +43 820 2405 3017 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +43 820 2405 3017 phone number

100%
Confidence score

Austria

+32 24 819 288
+32 24 819 288

Click up if you have successfully reached Dell by calling +32 24 819 288 phone number 0 0 users reported that they have successfully reached Dell by calling +32 24 819 288 phone number Click down if you have unsuccessfully reached Dell by calling +32 24 819 288 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +32 24 819 288 phone number

Belgium

+45 70 230 182
+45 70 230 182

Click up if you have successfully reached Dell by calling +45 70 230 182 phone number 0 0 users reported that they have successfully reached Dell by calling +45 70 230 182 phone number Click down if you have unsuccessfully reached Dell by calling +45 70 230 182 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +45 70 230 182 phone number

Denmark

+358 207 533 555
+358 207 533 555

Click up if you have successfully reached Dell by calling +358 207 533 555 phone number 0 0 users reported that they have successfully reached Dell by calling +358 207 533 555 phone number Click down if you have unsuccessfully reached Dell by calling +358 207 533 555 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +358 207 533 555 phone number

Finland

+33 969 367 129
+33 969 367 129

Click up if you have successfully reached Dell by calling +33 969 367 129 phone number 0 0 users reported that they have successfully reached Dell by calling +33 969 367 129 phone number Click down if you have unsuccessfully reached Dell by calling +33 969 367 129 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +33 969 367 129 phone number

France

+49 699 792 7200
+49 699 792 7200

Click up if you have successfully reached Dell by calling +49 699 792 7200 phone number 0 0 users reported that they have successfully reached Dell by calling +49 699 792 7200 phone number Click down if you have unsuccessfully reached Dell by calling +49 699 792 7200 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +49 699 792 7200 phone number

Germany

+353 180 024 6105
+353 180 024 6105

Click up if you have successfully reached Dell by calling +353 180 024 6105 phone number 0 0 users reported that they have successfully reached Dell by calling +353 180 024 6105 phone number Click down if you have unsuccessfully reached Dell by calling +353 180 024 6105 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +353 180 024 6105 phone number

Ireland

+39 257 782 690
+39 257 782 690

Click up if you have successfully reached Dell by calling +39 257 782 690 phone number 0 0 users reported that they have successfully reached Dell by calling +39 257 782 690 phone number Click down if you have unsuccessfully reached Dell by calling +39 257 782 690 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +39 257 782 690 phone number

Italy

+31 206 744 500
+31 206 744 500

Click up if you have successfully reached Dell by calling +31 206 744 500 phone number 0 0 users reported that they have successfully reached Dell by calling +31 206 744 500 phone number Click down if you have unsuccessfully reached Dell by calling +31 206 744 500 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +31 206 744 500 phone number

Netherlands

+47 67 116 882
+47 67 116 882

Click up if you have successfully reached Dell by calling +47 67 116 882 phone number 0 0 users reported that they have successfully reached Dell by calling +47 67 116 882 phone number Click down if you have unsuccessfully reached Dell by calling +47 67 116 882 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +47 67 116 882 phone number

Norway

+34 902 100 130
+34 902 100 130

Click up if you have successfully reached Dell by calling +34 902 100 130 phone number 1 1 users reported that they have successfully reached Dell by calling +34 902 100 130 phone number Click down if you have unsuccessfully reached Dell by calling +34 902 100 130 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +34 902 100 130 phone number

100%
Confidence score

Spain

+46 859 005 199
+46 859 005 199

Click up if you have successfully reached Dell by calling +46 859 005 199 phone number 0 0 users reported that they have successfully reached Dell by calling +46 859 005 199 phone number Click down if you have unsuccessfully reached Dell by calling +46 859 005 199 phone number 1 1 users reported that they have UNsuccessfully reached Dell by calling +46 859 005 199 phone number

Sweden

+41 844 811 411
+41 844 811 411

Click up if you have successfully reached Dell by calling +41 844 811 411 phone number 1 1 users reported that they have successfully reached Dell by calling +41 844 811 411 phone number Click down if you have unsuccessfully reached Dell by calling +41 844 811 411 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +41 844 811 411 phone number

100%
Confidence score

Switzerland

+86 400 886 8610
+86 400 886 8610

Click up if you have successfully reached Dell by calling +86 400 886 8610 phone number 0 0 users reported that they have successfully reached Dell by calling +86 400 886 8610 phone number Click down if you have unsuccessfully reached Dell by calling +86 400 886 8610 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +86 400 886 8610 phone number

China

+81 120 198 226
+81 120 198 226

Click up if you have successfully reached Dell by calling +81 120 198 226 phone number 1 1 users reported that they have successfully reached Dell by calling +81 120 198 226 phone number Click down if you have unsuccessfully reached Dell by calling +81 120 198 226 phone number 2 2 users reported that they have UNsuccessfully reached Dell by calling +81 120 198 226 phone number

Japan

+63 26 632 000
+63 26 632 000

Click up if you have successfully reached Dell by calling +63 26 632 000 phone number 0 0 users reported that they have successfully reached Dell by calling +63 26 632 000 phone number Click down if you have unsuccessfully reached Dell by calling +63 26 632 000 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +63 26 632 000 phone number

Philippines

+966 800 844 3743
+966 800 844 3743

Click up if you have successfully reached Dell by calling +966 800 844 3743 phone number 0 0 users reported that they have successfully reached Dell by calling +966 800 844 3743 phone number Click down if you have unsuccessfully reached Dell by calling +966 800 844 3743 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +966 800 844 3743 phone number

Saudi Arabia

+27 800 167 000
+27 800 167 000

Click up if you have successfully reached Dell by calling +27 800 167 000 phone number 0 0 users reported that they have successfully reached Dell by calling +27 800 167 000 phone number Click down if you have unsuccessfully reached Dell by calling +27 800 167 000 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +27 800 167 000 phone number

South Africa

+82 802 003 800
+82 802 003 800

Click up if you have successfully reached Dell by calling +82 802 003 800 phone number 0 0 users reported that they have successfully reached Dell by calling +82 802 003 800 phone number Click down if you have unsuccessfully reached Dell by calling +82 802 003 800 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +82 802 003 800 phone number

South Korea

+886 801 861 011
+886 801 861 011

Click up if you have successfully reached Dell by calling +886 801 861 011 phone number 0 0 users reported that they have successfully reached Dell by calling +886 801 861 011 phone number Click down if you have unsuccessfully reached Dell by calling +886 801 861 011 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +886 801 861 011 phone number

Taiwan

+66 26 707 250
+66 26 707 250

Click up if you have successfully reached Dell by calling +66 26 707 250 phone number 0 0 users reported that they have successfully reached Dell by calling +66 26 707 250 phone number Click down if you have unsuccessfully reached Dell by calling +66 26 707 250 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +66 26 707 250 phone number

Thailand

+54 800 222 0154
+54 800 222 0154

Click up if you have successfully reached Dell by calling +54 800 222 0154 phone number 0 0 users reported that they have successfully reached Dell by calling +54 800 222 0154 phone number Click down if you have unsuccessfully reached Dell by calling +54 800 222 0154 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +54 800 222 0154 phone number

Argentina

+55 800 970 3355
+55 800 970 3355

Click up if you have successfully reached Dell by calling +55 800 970 3355 phone number 0 0 users reported that they have successfully reached Dell by calling +55 800 970 3355 phone number Click down if you have unsuccessfully reached Dell by calling +55 800 970 3355 phone number 0 0 users reported that they have UNsuccessfully reached Dell by calling +55 800 970 3355 phone number

Brazil

More phone numbers

Dell emails

us_cag_customer_care@dell.com

100%
Confidence score: 100%

Support

Dell address

One Dell Way, RR1-61, Round Rock, Texas, 78682, United States

Dell social media
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Dec 18, 2024
View all Dell contacts