Real Canadian Superstore review: Return credit

My name is Dawn McCormick. On 20 May at 1:30pm I had picked up an online order (which I do approximately 2-3 times monthly. There was a substitution of decaffeinated coffee vs caffeinated. I suggest we never order this, should not have been an option for my order. My order was paid for by visa. I requested a credit, I was told this could not happen as the store uses a third party billing. I returned all coffee to the employee, I asked then for a notation or credit indicating the return, I was told this was not an option. I requested replacement for caffeinated coffee, I was told I could purchase it myself. I was then told I would receive a credit in 3 days. When checking my credit card balance this was not processed. On 23 May I contacted Kelowna branch manager, he suggested he would look into it and call me back. I was called back by a female employee/Saldi suggesting Brandon was busy and she was to call. She suggested it was unfortunate but I would have to wait 3-5 business days as the credit was just keyed in when I informed Brandon. I wanted to convey my disappointment with superstore. Not only was there no support, there was no follow up, the consumer (myself) was in a position to follow up each time. I did not receive support at pick up, nor did I through the manager. My credit was not even looked at until I called in, again the consumer is put in a position of follow up. This is not the consumers responsibility but rather that of the stores.