Real Canadian Superstore reviews and complaints 4
View all 683 complaintsReal Canadian Superstore - Improper complaint that got me fired from my trucking job.
Hello Tyler here!
I am a 20 year commercial Transport driver and I was tasked to drop a partial load at Duncan BC Real Canadian superstore. I was a bit early to unload there was a truck ahead and one pulled in 30 minutes behind me after I waited I found out the driver had an emergency so the third truck brought a driver for the one I was waiting for. The unloader employee at RCSS pushed me behind and unloaded the 3rd truck. So when I confronted the employee of RCSS he said I was to wait until 3:30am to unload considering transportation of fresh goods and dispatch timing I was there at 1:40am waiting. So when I confronted the employee again we got into a bit of a debate on how we get paid. This employee put in a complaint to loblaws and my company fired me with no explanation or notice. I have contacted the manager at RCSS in Duncan bc and he says there is nothing they can do to the employee but how is it I got fired and nothing happens to the employee. If this is of any interest please contact me. Dan the manager at RCSS says no one is to use confrontation or they have to leave, OK but how did they get me fired? What about the employee that didn't know how trucks get paid? It was a debate he argued and purposely made me wait in a spiteful manner?
Desired outcome: Equal punishment for Chris the RCSS employee.
Real Canadian Superstore - Self checkout limit
There is a new 25 item limit on the self checkouts in Duncan BC. I had 28 so wasn't allowed to use it. I do not like going through the cashier because it stresses me out to have to rush and bag my groceries while the cashier is jamming my stuff down the conveyor. Today not only was she doing this but she had a few boxes of chocolate bars on her second conveyor so starting jamming my stuff up and sending the next person's stuff down instead of moving the small boxes. I like to handle my own stuff because I'm much kinder to it. At least I wasn't buying bread and eggs because if a cashier handles those they will be squished and broken.
Desired outcome: Expand the self checkouts like all other stores. Sorry, but if I need to buy more than 25 items I will go to Walmart instead!
Real Canadian Superstore - PC express service Duncan
Hi I am a frequent user of the online express service in Duncan Bc. I leave positive reviews all the time but today was a nightmare my husband went to pick up our order as I have just had surgery. Pick up time was 9:30-10:00 and he arrived at 9:45 and they said they were running behind, ok that happens and said most likely will be 15-20 min longer. After 45 minutes he called to see want was happening and someone said there are three more items on your order to pick but the picker had to go on break. So order finally comes over an hour after we got there and we are billed accordingly to credit card about 70 dollars more than what we should have been and ask for the receipt. The lady that brought it out said the receipt will be in with the boxes, weird as they always hand us the receipt. Went though all the boxes and no receipt, so went in to express atea and apparently no one could give a new receipt? Finally someone came in and looked over their copy and said we were overcharged on some items twice and that they needed to review it and will credit our account which still has not been done. So now over 2 hours of my husbands time for an express service. Teresa Laidlaw
Desired outcome: Future credit for our time
Real Canadian Superstore - terrible customer service
Twice I have had to deal with a so called manager in this store by the name of Andrea and have had appalling service and attitude from her on both occassions with the latest one being today. We were purchasing an item that had a sign attached to it clearing stating that the cashier would take 50% off the total at the till, when the item scanned at the full price we questioned her on it and she called for this Andrea who then proceeded to tell us that it didn't matter what the sign said they were not going to give the reduced price. I asked her why they don't honor posted signage and she turned and walked away from us without giving an answer. This was the second dealing we have had with her and have had the same result both times, when she is faced with having to give an intelligent answer and make a customer happy she turns and runs. Why this store feels that she is helping to keep customers is beyond me. The Duncan store has just lost a customer who spends over $500. a month.
I bought a Westinghouse tv on Dec 26 at Wasaga Beach ON store, didn't work so took back the 27th and exchanged it for another one, the customer service gave me copy of a small receipt plus gave me back the original receipt with price on it, got 2nd tv home and did not work either, took it back on the 28th to get money back and was told I couldn't get money back cause I did not have original receipt, we told customer service that is what was given to us from the girl working on the 27th, they said that it was not original and was our problem not theirs that we did not have original, It was the original cause it was folded in my purse, I do not appreciate being told the receipt I had was not original when I knew it was, so basically told I was lying and it was my fault they did not give me the so called original, so I could either exchange for a 3rd tv or get gift receipts, which I did not want either, I just wanted to get my money back and go else where, so I had no choice but to take a tv I didn't even want anymore and was smaller than the first 2 I tried to buy but the only one that was the same price as first 2 tv's. I will never buy from that store again, the customer service was so disgusting to even talk to!
I've always been at the understanding that if they don't give you something at the price advertised, you get your money back in full. It's happened to me twice now at this store and they refunded me the price in total.
Feb 27th, at 6:18 pm, store 01577, term Z0157714, Slip # 469500, Reg # 14.
When we approached the cashier, she was reading a magazine. She processed our order and we had to ask for a bag. She continued to read the magazine as we were paying with our debit. I work in retail and I do not believe in customer service like we received tonight. She was more interested in the magazine which should be on the counter for customers to buy and not being read when she is being paid.
Just because you work in retail does not mean that you can treat customers badly. Grow up you bratty child. Stop trolling the site.
Why do you people shop at stuperstore just dont shop there, boycott them, its really that simple. pay a little more and shop elsewhere trust me I have already I even find walmart customer service better and thats saying something. Safeway iga sobeys save on are light years ahead of all lablows owned stored and superstore, I am in vancouver and I avoid my local grandview highway superstore like the plague.
Compared to Save-On and Safeway, Superstore Is a disaster in it's customer service and quality of products. I ended up in a loud argument with the manager et al over the price of cat chow as displayed on the label. The description on the label did not specify that the price related to one of the products and not the others that were on the same shelf and that were made by the same company.
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Apparently I was supposed to be able to read see the bar code or the number (on the lowest shelf), on the labels to see that there was a difference in price. And then, the ensuing argument with the manager, who would not accept any responsibility for the inadequate signage on the shelf. Had the same situation arisen in either Save-on or Safeway, their manager would have defused the conflict in the customer's favor. I have seen both these companies resolve pricing conflicts in such a professional and customer courteous manner. Not so, Superstore. Their managers must be trained to fight customers to the death rather than give up a few dollars. What a terrible attitude! It's not worth the few dollars you might save on a few items by shopping at Superstore. I have had one too many horrible shopping experiences in Superstore.
Sorry parent, you're not right in this case. I myself have seen this time and time again. It's a tactic they use and it's a tricky one. At the Superstore they will have a sign advertising something at a discounted price. The sign will be right where what appears to be the sale product. It will even say (for example), Purina Cat Food at such and such a price. (sale price) Then when you go to pay, it was a different item that was on sale. It's very misleading because the sign will say an item is on sale, only it won't mean the item that is DIRECTLY by the sign. It will mean a different product. What they are doing is putting this sign by a more expensive product so people will buy it. It's not about being "illiterate". Nobody should have to try and read a teeny tiny bar code to make absolutely sure they are getting what is on sale. This is manipulation at it's finest.
But if they are purposely being misleading then they should honor the sale price. That's exactly what they're doing and they know it.
It's not about not being able to read. I'm sure you're smarter than that. They put a for sale sign directly next to the item which appears to be on sale. They even say it's (for example) bag of purina cat food at such and such a price. Again, keep in mind this is advertised right by this product. That's malicious, misleading and you can't expect people to think otherwise. Unless you have very good eyesight, you aren't able to even see the friggin bar code and you shouldn't have too look for it. You should be able to go by the sign. If it's right where the product is and it "means" a different product on a different shelf, then they should put the sign by the product. It isn't hard to understand.
Nobody moves and ENTIRE shelf of items that are right by the sign. You need to get your own eyes checked. I just went and looked at your posts and ALL of the many, many ones that you have written are rude. You are only here to be a troll. No more responses to a naughty little child who has no life. I'm right. You're wrong. End of story. Buh bye.
Do you really think that I care what my parents think. I hate my mother. She called the police on me after I attacked her. You see I needed to borrow some money. I asked her and she said no. I took the money by force and she called the police on me. Then she told me that she disowned me. I told her that is great that I never really loved her anyway. I wish she would die soon.
You've been hacked, dummy.
Did you hear what I said? You've been hacked. Or I've been hacked rather. I came back on here after posting two comments, only to find a whole bunch of mean comments that looked like they were from me, only they weren't. I didn't post any of them. You hear about this sort of stuff happening all the time but never think it will happen to you. First time for me.
If you knew now to read you would see that I made that up because he grounded me. I wanted to get him into trouble. But That above post that you are replying to I never made. I was hacked, or maybe it was you. But I lied about the abuse because he grounded me. But the stupid police saw right through me and wanted to press charges but my father said he would not be filing charges.
MY MOM SAID IF YOU TREAT PEOPLE WITH RESPECT YOU GET RESPECT BACK. SO ALOT OF CUSTOMERS TREAT SUPERSTORE STAFF LIKE ### SO OT GOSE BOTH WAYS, IF THEY ASK IF WORK IN THAT DEPARTMENT AND SAY NO THEY GET ALL MAD SO, AND I SEE ALOT OF CUSTOMERS GET ON WAY FOR THE ONES WHO BRING CARTS IN LIKE HELLO DIDNT YOU JUST WALK BY THEM, CANT BRING YOUR OWN IN, YOU CAN BRING BACK WAY OUT THERE BUT NOT GET OWN BE FOR COME IN STORE, I DONT GET JUST PLAIN LAZY
People working in retail are bratty children like Paret. They do not deserve to be treated with respect. The customer is always right. So you bratty child, shut up and keep your opinion to yourself. Loser.
FYI -Storebrand Coffee Filters
Canada Safeway 450 basket filters $5.99
Wal-Mart 250 " " 2.47
Superstore 250 " " 5.99
Guess whose I did not purchase. Please check prices when shopping instead of extra time returning items after. Really sorry I even shop in there, also not very clean!
We customers should not have to check the prices and barcode you bratty child. They should not be putting the items in the wrong place.
Yeah man I work there too and half the time people are just not nice when it comes to that. And I usually just think, if you aren't going to be calm and atleast try to be friendly, Im not helping you. And you're getting your change in quarters..
Stores don't give two [censor] whether you come back or not, most stores make over a million a week, a dozen of you is hardly going to shake that balance.
Had Made an appointment to take photo's with my two children ages 5 and 3 and had called 2 days prior. We went during our appointment session and Rob from photo studio (Superstore, London ont, on Oxford) couldn't find our names regarding the appointment we had scheduled. He Hummed and awed and completely not my error nor my problem for that matter. Not even 5 minutes has passed and another customer walks in with her two children, and said sorry ma’am since I myself booked in these people weeks ago I'm taking them in first. I was so livid and shocked that he approached me in that manner and didn't even apologize for any inconvenience ignored that fact that I was there with my two children. I asked to speak to a Manager who was completely useless and Rob and I had argued in front of the manager and I looked at the Manager and said "Do you call this customer service"? Of course he was speechless and did nothing to make the situation better. Unbelievable service. Very disgusted with their service and definitely will not shop there or have my photo's taken.
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