99 Cents Only Stores’s earns a 1.0-star rating from 72 reviews, showing that the majority of bargain shoppers are dissatisfied with their finds.
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Manager refused to return a bad item
I used to shop at least once every couple of weeks at 99c store and I always end up getting much more than I intend to buy before getting in. Once day in January of this years, I got a skillet for $5 although I didn't really needed it.
I had a hard time removing the glue under the label, so I soaked the pan in warm water to loosen the glue a bit then I placed the pan on the dish rack to dry.
When I looked at it the next day it was all rusted and obviously not safe to cook in it. So I returned to the store to return the pan but to my surprise the manager refused to take it back and told me that it has been used although I explained to her what happened and that it wasn't suppose to rust even if I had used it. Plus I just bought it 2 days ago!.
I returned home and called customer service. They were nice and told me to email them my name, address and copy of the receipt so they would mail me a voucher for that amount, So I did and again, that was in January.
I had called them 4 time since then and they told me each time that the system is down and I have to wait 2 to 3 weeks. When I finally told the person on the phone today that I am getting tired of waiting and why can't he write me a check by hand, he said he can't and he doesn't know when the system will be fixed. In other words, he's saying they are not going to reimburse me for the $5 skillet
It's not for the $5 but the principle and for that, not only I will never go shopping again at any to 99c store but I will tell everyone I know to do the same
99 Cents Only Stores Complaints 71
Customer service
I have always been a customer of this store for many years and have never had a complaint. This girl mistreated me and let customers go ahead of me in line after she told me the register was closed. She continued serving other people and left me standing with my items laughing at me! I had to leave the store because she never gave me service, she served...
Read full review of 99 Cents Only StoresExchange policy
2 days ego I bought by mistake 3 cans of cream corn and I want whole corn. I came back next day with receipt to exchange. The manager Jessica told me is no exchange, all sale are final. I was very surprised because I go to this store for many years and I know very well the exchange policy. She told me too to go to other store. Wrong, very wrong. I think she...
Read full review of 99 Cents Only StoresRacist treatment by Mexican cashier
On Sunday July 16,2023 at 6:28 pm this African - American customer was subjected to racist discriminatory treatment by a female Mexican cashier named Michelle, employee # [protected]. First, while waiting in line behind a female customer who had a basket full of assorted food and items, Michelle did not slide a divider to me so I could start putting my...
Read full review of 99 Cents Only StoresIs 99 Cents Only Stores Legit?
99 Cents Only Stores earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for 99 Cents Only Stores. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
99 Cents Only Stores has registered the domain name for 99only.com for more than one year, which may indicate stability and longevity.
99only.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
99only.com you are considering visiting, which is associated with 99 Cents Only Stores, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
99 Cents Only Stores website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While 99 Cents Only Stores has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 71 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- There was some difficulty in evaluating or examining the information or data present on the 99only.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- We conducted a search on social media and found several negative reviews related to 99 Cents Only Stores. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Interview session
This incident had occurred today friday July 7th I had a scheduled interview at the la Verne 99 cents store store #246 and I had arrived on time and I noticed the manger who’s name is maribel Rizo took around almost 8 minutes to call me to the back to proceed with the interview and as she came out she would look at me and laugh with the cashier and when I...
Read full review of 99 Cents Only StoresNo shopping carts
06/28/23 I spoke to a male employee on the night of 6/28/23 and asked why there were no shopping carts in the rack outside and customers have to walk the parking lot to find one. He said the store lacks employees to retrieve carts. Carts are expensive. There are only 14 carts because they were stolen. And found carts are returned to other stores. No...
Read full review of 99 Cents Only StoresCrappy customer service while at the register paying for my groceries
Just was accused of stealing at the 99 cents only store in Las Vegas on Flamingo/ Maryland Parkway at the register before I paid for my order. I have never stolen anything from there and I have been going there for the past decade. An Asian lady who was about to go on break. Today 3/20/2023. A few months back, I was buying ice at the same store and after paying for my order, I went to get my ice so it could be bagged by the cashier, this Asian woman was blocking my way to get the ice. The cashier had to tell her that I paid for a bag of ice. I had to go back and grab my groceries after I got the ice. Are they stupid or is it just a racial thing? Is this the best 99 cents only store can do?
Desired outcome: I would like for them to have people secretly evaluate how they treat people on a daily basis. It would really open their eyes. I am definitely thinking about filing a lawsuit
complete rip off
Why have they raised there prices most of the item 100 % Inflation is only up 7.4%... It used to be good to shop there now it is a rip off. Hope they lower the prices after the inflation comes down...Its just a corporate rip off. we all know they will never come back down, Esaer to shop at you grocery store...
signed unhappy at there increases. I will not shop there any more
Desired outcome: give me money back or go back to the old prices
Pricing misrepresentation and lack of customer service in general!
Prices of items are misrepresented. Many items do not even have prices indicated on the shelf. Some of them even though they have reduced price tags on the shelf, but the cash registers were not updated properly in a timely fashion with this new price and ended up getting charged the same old price. It happens frequently so much so that it makes me wonder if it is a ruse to try enticing the customers buying the item but still make them pay the original price.
I usually discover these discrepancies after returning home. This has happened several times for me. I tried to reach the manager of the store on the phone to bring these issues to his/her attention. But the call usually goes to a checkout cash register person, and I am asked to call back another time to talk to the manager. Some cash register personals are impatient, rude and curt. I have been over charged many dollars so far due to this misrepresentation of prices. I am at loss as to how and to whom to properly lodge complains. Should I call Better Business Bureau?
Horrible manager Mike!
Today is November 22, 2020 to the time is 5:47 PM I just went to the 99 on Warm Springs and eastern in Las Vegas Nevada. I was checking out and I specifically asked the manager to please let me know if anything‘s over $.99 that I’m ringing up and when he rang up the celery he said it was 2.99 and I showed him a picture of the price that it says which i...
Read full review of 99 Cents Only Stores and 1 commentCashier refused to ring up items because I was only buying one item and other Complaints
I went into your store and went to check out and the cashier said he could not accept my money. I asked why and he said He could not accept it because I was only buying one item. I did not know you weren't allowed to buy just 1 item. Your stores should post these rules of your store. Like you must buy more than one item. This store is also known to have the longest checkout lines. It's quite funny because whenever you hear them call for backup you'll see the other employees run to go hide in the back. This is the worst store in the area.
Desired outcome: Just get things right.
Staff and store overall
The store is a mess...produce is rotted..only 2 registers are open whenever staff feels like working..and need therapy/anger management training ..lashing out when lines start getting long
Many were complaining about the lines and everyone was in a hurry to close ..Katrina started yelling out of nowhere as if she wanted to hurt someone ..if she can't handle being told a sime solution she shouldn't work with that attitude the degenerate is rude to customers who don't even say much ..just because it was pointed out that it shouldn't take that much of a notice to include bags in the transaction ..it was disturbing ..they all hide in the back or walk around and hesitated when a manager was asked for ..and the floor is filthy .another customer Infront of me was told to move because they're closed..he wondered why there was no sign...because the lines were extra long..the lady behind register 4 rudely told him the light is off...and 3 we're huttled near the soda machine just to figure out how to use the pos system ..new staff should be hired .its a hazard and lawsuit waiting to happen... the watermelons were piled up and fell and one was left split on the floor the (so called manager) walked on by it .it was never like this a few months ago..no staff should crazily yell at customers because they're having an off day this will be going in my report
Desired outcome: Close store ..hire new staff..close store down for a deep cleaning
1120 E Hammer Ln
The store is a mess...produce is rotted..only 2 registers are open whenever staff feels like working..and need therapy/anger management training ..lashing out when lines start getting long
Many were complaining about the lines and everyone was in a hurry to close ..Katrina started yelling out of nowhere as if she wanted to hurt someone ..if she can't handle being told a sime solution she shouldn't work with that attitude the degenerate is rude to customers who don't even say much ..just because it was pointed out that it shouldn't take that much of a notice to include bags in the transaction ..it was disturbing ..they all hide in the back or walk around and hesitated when a manager was asked for ..and the floor is filthy .another customer Infront of me was told to move because they're closed..he wondered why there was no sign...because the lines were extra long..the lady behind register 4 rudely told him the light is off...and 3 we're huttled near the soda machine just to figure out how to use the pos system ..new staff should be hired .its a hazard and lawsuit waiting to happen... the watermelons were piled up and fell and one was left split on the floor the (so called manager) walked on by it .it was never like this a few months ago..no staff should crazily yell at customers because they're having an off day this will be going in my report
Terrible service by cashier named Miguel
We were in line placing our food and suddenly cashier called person in back of us to go front and pay before us... I understand that we may have had more things than the customer in back of us.. BUT 1st.. ask if it was ok for him to go first 2nd Don't we make a line for a reason. The cashier gave us a dirty look as well. My husband got very upset and...
Read full review of 99 Cents Only StoresPrices mark one and when you go to pay is more increments
Im lives in Houston tx and they happen an four store the price mark 14.99 is a doll decoration for the day of the dead when I was paying they said is $20dls, why I have to pay more when the ticket said 14.99. I explained to the manager and the only said everything is increment soo rud. and also another doll mark 9.99 price and the cashiers said is 14.99.
Desired outcome: The most worst manager is 14310 Westheimer Rd, Houston, TX [protected] FM 1960, Houston, TX 77069
Bad customer service by cashier "Maria"
On Saturday 8/27/22 at 9:25 AM, during the check-out process, the cashier "Maria," (confirmed the name through her supervisor), asked how many bags I was going to purchase, I told her 3 bags. She then gave me (the customer) the bags and told me to bag my items. I asked her if she can help me, she the cashier turned the other way and ignored me. After I...
Read full review of 99 Cents Only StoresFalse advertising - $1.29 and more
Very few items priced or priced correctly at Rohnert Park Store. Scheduling is horrendous esp. during peak hours. A bunch of zombie workers walking around; very few except the old timers doing anything, mostly clustered workers speaking in Spanish doing as little as possible. Used to be a loyal customer but this store has become a real [censored] show! No management for months now. It gets worse every time I visit. DO SOMETHING or file for bankruptcy and close the place!
Desired outcome: Get a manager that knows how to work and lead! A manager that works to improve the customer experience; not some lazy SOB that doesn't care after their first week on the job!
Hygiene
Hi, Today I went to 99 Cent only store Located at 12480 Amargosa Rd. Victorville CA. 92392 it was 12:55pm and the cashier on the receipt it says his name, 6921 Rudy. He did NOT have his mask on he had his mask on his neck and he coughed on his hands and touched! All my items and food I bought with his germs on his hands! COVID IS NOT OVER! Please Make sure to tell him to NEVER do that again and keep his mask ON. Sorry but if he or other cashiers don't have a mask on next time, I'll leave and won't be going to the 99 Cent only store no more.
Desired outcome: For this never to happen again. And I would appreciate a response.
Manager and employees
I had an incident with employee wanted to give me change in $1 dollar bills out if a $100 bil, employee was rude I asked for manager, store manager yesenia comes out and it all made sense after her attitude and lack of leadership and manangement skills, it was easy to understand why employees were that way, I will take the time to explain to who ever I need too but a person like yesenia cannot be a manager I’m sure you guys know that too
I have been trying to leave a comment at phone numbers provided but yet again recording every time and no one’s calls back
As i said it explains poor management since the top
Desired outcome: Call me to discuss, I will take the time needed Thanks
It seems that poor management, low people skills and lack of leadership are common at 99 cent stores
Who is the person in charge send us info I will like to talk to person in charge
Cooler June 12th 2022 At 8 PM
The coolers are out at this location lake Mead and Buffalo in Las Vegas Nevada. Everything in the cooler is warm no one in the store is aware of it Except one. This location continues to sell perishables out of the cooler no one's saying a word. Who runs this place unbelievable. I'll contact the health department tomorrow thought you should know.
Desired outcome: Resolve it and fire the management.
Pet bed
The manager and the register employee are so rude they need to be trained how to talk to the customers. The location is 6036 N First street Fresno CA 93710. I just left the store right now today date is April 29 was at 4:15 the problem was about an item I didn’t use it at all and I wanna return it and the manager insisted that is used even the tag still on it . Even last week I got an item for 9.99 and it was broken and they return it so I lost almost 20$ in 10 days in your store plus the employees and the manager are rude and impolite I will never buy anything from your store even is cheap
Desired outcome: I’d refund
Manager
Manager should place a sign announcing refusal to accept pennies instead of mistreating customers. The Manager at this address 19201 Bear valley rd, Apple valley, CA. Was rude needs to be trained on how to calibrate the pennies weight device. We took $5 in pennies they were wrapped in 50 cent wrappers and the Manager was called as we were paying the...
Read full review of 99 Cents Only Stores and 1 commentOverview of 99 Cents Only Stores complaint handling
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99 Cents Only Stores Contacts
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99 Cents Only Stores phone numbers+1 (888) 582-5999+1 (888) 582-5999Click up if you have successfully reached 99 Cents Only Stores by calling +1 (888) 582-5999 phone number 0 0 users reported that they have successfully reached 99 Cents Only Stores by calling +1 (888) 582-5999 phone number Click down if you have unsuccessfully reached 99 Cents Only Stores by calling +1 (888) 582-5999 phone number 0 0 users reported that they have UNsuccessfully reached 99 Cents Only Stores by calling +1 (888) 582-5999 phone numberCustomer Service+1 (323) 980-8145+1 (323) 980-8145Click up if you have successfully reached 99 Cents Only Stores by calling +1 (323) 980-8145 phone number 0 0 users reported that they have successfully reached 99 Cents Only Stores by calling +1 (323) 980-8145 phone number Click down if you have unsuccessfully reached 99 Cents Only Stores by calling +1 (323) 980-8145 phone number 0 0 users reported that they have UNsuccessfully reached 99 Cents Only Stores by calling +1 (323) 980-8145 phone numberHead Office
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99 Cents Only Stores emailscustomerservice@99only.com100%Confidence score: 100%Support
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99 Cents Only Stores address4000 Union Pacific Avenue, City Of Commerce, Los Angeles, Nevada, CA90023, United States
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99 Cents Only Stores social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Recent comments about 99 Cents Only Stores company
Horrible manager Mike!Our Commitment
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