Makro Online
reviews and complaints

Almost 2 weeks ago we purchased a watercooler online. On our end the payment went through, on Makro's end, not. We phoned them and the said they have not received any funds, whilst we have proof of the payment and send it to them as well.

Friday we phoned again about our situation and they said our case (**********) has been esculated.

Today (8th of April 2024) we phoned again, only to be told that we are still on the list of cases escalated. So for nearly 2 weeks, you cannot answer or help a customer. If we don't phone about the situation, there's no communication whatsoever from your side? Pathetic! Really.

Resolve the matter (within in this week) or refund the R2499.

I placed and paid for items at Makro on 17 Feb. Delivery as advertised by them should have been in 2-5 days. After 7 days of no receipt of goods, I lodged a query through their customer service. After 2 days of no response from customer service, I lodged another query. A day later I received a "response" from customer service that (didn't tell when i'll receive my goods but) told me that they will escalate my complaint. So its now the 29 Feb, still no goods, still no response from customer service. I ordered goods on Temu in China. It came across the sea, cleared customs and was received earlier. I don't expect any response from them, so i'm probably going to wait a few days and take the complaint to the consumer council. I'm only making this so people are aware to be careful when buying from them

I bought a bathroom tap in Makro online shop and it was too short I returned it. I call for refund they told me the refund was made on the 26/27 March

2024, until to date 19.April. 2024 no refund was made. Always when I call they tell me they are escalating my refund complain to finance department. Just imagine they cannot refund R895.

I am so disappointed because I used another money to get other tap. Wow Makro what a disappointment.

Absolutely avoid online purchases from Makro at all costs! If you're in the mood to flush money down the drain, then by all means, go ahead and buy from Makro's online store. My experience with them has been abysmal. I foolishly bought two items from Makro, only to find out later that they were out of stock. The website conveniently failed to mention this detail, indicating they were more than happy to snatch my hard-earned cash without delivering the goods. To add insult to injury, the order was cancelled by the supplier and the supplier obviously would not have received payment since they did not have stock. And good luck trying to get a refund from them! Their refund process seems to be a complete mystery to them, and don't even bother expecting communication from their end. Despite my daily calls, they're utterly clueless and unhelpful. Makro is lightning-fast at taking your money, but when it comes to returning it for undelivered items, they suddenly develop a case of amnesia.

I placed an order of two items on the 6th of March 2024. Both items were expected to be delivered by the 12th of March as they had said on email. Delivered the first item on the 8th but still awaiting second delivery of the other item. Been texting Markro on WhatsApp since the 15th to get clarity of what’s delaying delivery and still awaiting feedback. Today the 18th of March I asked for a refund rather,and they’re still telling me about “escalating the matter and should wait for feedback “This is bad service. I never ordering anything online from Markro and advice other customers not to!

Hi I placed my order on Sunday, 9 March from Makro. My order was split into 2 and the second delivery took place on Wednesday 12 March. Upon contacting Makro I was informed that my parcel was picked with by the courier people to which I was informed that the order was cancelled as the parcel was not ready. Today is Thursday, 14 March at 10pm and I have yet to get my order which was promised by Makro. It's so frustrating as I have been calling the whole week and everyday it's a different story. Such terrible service, and no official people to complain too. As you get back to same agent who lied to you about your order. They keep saying they understand, how if you are not going through it yourself.

I was so excited when I received my package yesterday morning because I had been waiting for it for 2 days, I couldn’t wait to try it out and did so later on in the day. Was I not disappointed. The quality of the product is something I can tolerate because of the value of the price but I certainly did not expect the bucket to be leaking on my floor after putting in water into the bucket. Not just leaking, but a whole pool of water within seconds. I can’t even tell what is causing this leak is coming from. Truly beyond frustrated that I don’t get the full experience of utilising this product when it’s leaking… which somehow the total opposite of what it is supposed to offer - convenience. Now I need to be more focussed on wiping water leaking from the bucket and not quickly cleaning up my floor. @Makro, is this the quality that’s being offered? Will gladly take a refund if this issue cannot be resolved.

I reported that my machine is not working properly on the 5th of january to makro customer services to date I have not had a technician sent out to my place to see the issue is I have also made numerous calls to makro which you can trace on phone call recordings I keep on getting told different stories and that they will escalate the mattter today is the 18th january and still nothing I am furious I have paid for an extended warranty for the product and this is the service I am receiving it is totally unacceptable I am now faced with a problem where I have a washing machine that I paid lots of money for and I have to be doing washing by hand

I did a big order on the 13th of December and received everything accepted the Bestway swimmingpool. On the 20th someone phoned me and told me that the swimming pool will be delivered before Christmas but that did not happen. On the 29th of December I tried to cancel the swimming pool but I never received a refund or communication that it actually was canceled. So I started enquiring about it again

MAK5800522, I placed an order on the 20th of Decemer 2023, Online for a Sumsung phone worth R2000 and I have not received my order.

I paid for it and was told it will be delivered withing 3 - 5 business days. Today is the 08 January 2024 and after calling the national call centre everyday and escalating the matter I have no resolution from them.

R100 wasted on airtime to call the call centre

I ask for escalation or supervisor/management feedback and STILL NOTHING

Good-Day,

I would like to lodge a compliant as it relates to the services I received today. I placed an order on-line and called to request that my order be delivered. I called again today to enquire on the status. My call was answered by a Byron Doan wo not only was unprofessional but also showed no regard to my frustration or dissatisfaction. I explained to him that I had called to request that my order be delivered. This was confirmed and 3 of my items were delivered. He informed me that the rest of the items reflected as having to be collected. This made absolutely no sense to especially when he himself confirmed that my call was logged. I then asked to speak to the manager/ be given the name and details of his manager (which he refused to provide). When I asked how I can escalate matters he then informed me that I must use the same number that I used (which is the contact center).

Order No MAK5566256,

Your request (3552886) - 28th of November

Double payment went off my account for online shopping. I logged a call on the 23rd of November and I have contacted your office on the 27th November at 12:08- Lady was going to send me an email...i received nothing.

06 December at 11:52. The call centre was going to log a complaint and the supervisor was going to get back to me..nothing came of that.

08 December 15:26 again the new call operator was going to send communication to finance complaints and copy me into communication as well as supervisor was going to get back to me...nothing came of that either.

All three time I was informed that the matter will be attended to within the next 48hours.

Your service is absolutely horrific.

On Black Friday I placed two online orders with Makro. With the first, the funds for the order were taken off but the order only showed processing and then cancelled with the funds still taken out of my account. The second order was charged for twice. I've phoned and emailed countless times.I've also sent the erroneous proof of payments numerous times to Ayanda, Gomolemo, Norman and Zoe with no resolution weeks later. How can a huge Dutch brand such as this have such horrific customer service and be allowed to take thousands from customers! After this I'm no longer a customer of Makro and I will spread my word...

In late September 2023 I enquired about an order which was not yet delivered. The service agent simply cancelled my order and I received an sms that the order had been cancelled. Various calls to customer service have informed me that I have already been refunded, or that they would get back to me, or blamed the courier service, or that they would escalate to the relevant department. To date the makro app still shows that my order is in progress, although they did the cancellation, and all attempts to rectify this have yielded no results. It is now mid November with still no resolution.

I bought a laptop online through Makro on the 30th of October and I received sms & email that my order was confirmed and the expected delivery date was November 4th.

Until this day the status has not been changed.

I called Makro on the 6th of November and they said it is a late delivery and they have escalated the matter to the seller.

07th November I called again only to find out the matter has not been resolved.Nobody is giving me a straight answer as to what is really happening,did I get scammed or something?.

On the 8th I sent an email requesting for the seller's contact details so I can follow-up myself,I still have not received any response.

Makro has my money but I dont have the product.This is totally unacceptable because I have paid .

I bought 3 items online, which 2 was delivered speedily, the third itme, a suitcase set has not been received as yet. Makro promised delivery on the 4th November. I followed up telephonically on Monday the 06th of November 2023. Was only advised that Makro will be in contact. Received an email that Marko will be in contact with me. NO one has contacted me. Makro have my money and I am without a product. False advertising and false promises according to me. I require the suitcase set for my holiday starting Friday the 10th November 2023.

Order number MAK5432009

Will definitely be sharing my bad experience with anyone who want to deal with Makro. I will rather in future deal with Takelot, what a breeze and a pleasure compared to Makro