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I made a purchase on the 3rd of November - order number MAK8047363.
The following items were returned to Makro on the 22 November -
1 x Cole Stretcher
2 x Camp Master Emergency lights.
I am STILL waiting for my refund 6 weeks later.
I have attempted to contact Makro on whats app on numerous occasions and have had no response. I have also called the customer service call centre on numerous occasions, and they are very nice but ineffective.
They keep on telling me that the funds are waiting to be released and that they will escalate to the finance department and still nothing happens.
I am really gettting highly irritated at Makro's inefficiency to refund me with monies owing to me.
I would appreciate a response and the funds credited back to me immediately.
Claimed loss: The refund amount is worth R1397
Desired outcome: To have the money refunded to my bank account immediately
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Makro is stalling, insist on instant email action attaching back up for return and order details. Inform them that you will elevate to suing if the refund doesn't happen within a week. Publish your story in order to shame them into action. Stop wasting time with useless phone calls.