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I still have not yet received my refund for a defy washing machine (order # MAK 8100644) made on 8 November 2024 with the delivery date being 12 November. By Thursday 14 November, I had not yet received the washing machine and when I phoned I was told that the courier had not received the item and that Makro was unable to trace the item at the store. As a result, I cancelled the order ( (ticket number 4626444). I have sent 3 previous emails (unanswered) and as a result, I followed up telephonically today (ticket 4729839). I was told that the order had not been cancelled. Should I not receive confirmation of the cancellation and proof of payment of the refund by the close of business tomorrow, I intend to lay a charge of theft against Makro and I will do the same with the bank in order to reverse the payment.
Claimed loss: 3 weeks of having to use a laundry service to wash essential items
Desired outcome: Full and immediate refund of the purchase amount. Compensation in the amount of R500 for use of laundry service
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There ate significant bank costs associated with reversing a charge which I prefer not to incur. It also does not help that I will have to wait a further 10 days before the money is returned and I can actually buy a washing machine. Macro had permanently lost as customer
If you fail to obtain the refund, do not hesitate to contact your bank for a chargeback. For your information, I am reporting Makro for non-action on the assigned deadline.