Makro Online
Reviews and Complaints

I bought a trampoline online on 25 Sep 2018, today is the 16th of October and I am still waiting for my delivery. After he first week passed, I phoned the Monday, they said delivery will be Wednesday, Wednesday I phoned, they said Friday, Friday they say Monday. Now everytime I phone, they either put me on hold, or tell me they will phone back, but I never get any feedback. All they say is tomorrow, but it NEVER ARRIVES!

WILL NEVER BUY ANYTHING FROM THEM AGAIN!

Good morning

Yesterday when I knocked off at 17.30pm, I got 3 missed and 2 messages from a certain number, that was from Makro's delivery guy. After reading his messages, I phoned him back as I was driving back home and asked him that who did he leave my washing machine with and he said with Mike then I said who is Mike then he said it's a security guard from my place.

Well I don't mind at all cos securities mostly sign for me on my other deliveries if they get delivered while I'm not back from work but I normally request them in advance so that they are aware and I also ask the delivery man to drop his phone when he has arrived and I call him back then ask him to give the phone to the security and ask him to check if it's the right delivery before he signs.

Now your delivery man said he got to my place and found Mike and asked him to please check if I'm there, then "Mike" said he doesn't know me but yet he left the machine with Mike. I said to him what if Mike really doesn't know me as he said and how would you know if he'll take that machine with him or what cos securities get changed now and then and I don't know Mike either. Then he said he was doing me a favour cos he thought I want to use it urgently and it's not his problem that I didn't answer my phone when he phoned me. I tried to tell him the reason why I couldn't answer his phone calls and he dropped the phone on my earbwhich was very rude and unprofessional .

1. Which favour did he do me? A favour that I paid for, I didn't get that machine for free but I paid for it including delivery.
2. Not even my fiancé talks to me that way if I didn't answer my phone including "when I'm off at work " so who is he to talk to me like that? Who said everyone is permitted to answer their phones on duty? I'm working in a very busy theater and cellphones are not allowed not that I ignored his calls intentionally!
2. I phoned Makro early this week and requested them to please deliver the machine Friday at 4pm cos I'll knock off at 3. 30pm but it looks like that person forgot to put my request on the system which is I don't have a problem with cos mistakes do happen to anyone.

But my concern is with this very rude delivery guy. Please train your delivery men about customer service and professionalism. I can't be shouted but someone I'm not even related to simple because I'm allowed to answer my phone on duty.

Above it all he said if I don't want that washing machine he will go and fetch it cos he stays around where I'm staying and I said you are more then welcome to do so. And when I got to my flat, the securities that started at 6pm said they know him, he normally does deliveries for most people in our flat and he is very rude. They said he came to collect my washing machine 5mins before I arrived.

Please tell me how do you use rude people for such a wonderful company?

Please contact me on [protected] between 12 and 12.30 today midday regarding my delivery and I don't want to see that rude driver called Phathu.

Thanks

Hi Team (MAK975529)

This is my very 1st online order with Makro and probably my very last…

When am I getting my item delivered? It's been over 12 days, delivery was quoted between 2 - 5 days! I have been calling the whole day today, getting cut every time after holding for at least 10 mins, the Call center is USELESS, I was promised delivery last week Thursday then it moved to Tuesday at 2 pm still no delivery and no communication from them, just empty promises.

Where is my item?

Good day

I made 2 online purchases on the 31st of august. I received the one order, and not the other. The item I did not receive was my garmin.

My reference number is mak946390

I did lodge a complaint online, and this is the response I recieved:

"good morning,

Thank you for your email,

Firstly we would like to apologise for the experience that you have encountered with your online order.

We are consulting with the courier for clarify on the pod below and to assist further.

We will advise with the feedback.
We sincerely apologise for the inconvenience caused

Kind regards,

Endrick rikhotso

Makro online shopping

A division of massmart holdings limited

P/bag x4│sunninghill 2157│south africa

Massmart house│16 peltier drive│sunninghill 2157│sandton│south africa

Tel: +[protected]│fax: +[protected] │

Email: online. [protected]@makro.co.za web: http://www.makro.co.za

This was the email sent to me on the 24th september 2018

Today is the 8th of october, 2 weeks later and still no response!
I really don't know why it takes so long to resolve this matter.
As mentioned, please deliver my garmin or please could I have my full refund!

I purchased 8 boxes of Piemans pies, two boxes of which were expired.
After numerous of my requests to speak to a manager, i had to wait almost 3o minutes for them to try and get me a manager in which they failed to do, and to date still haven't received a call. I received no apology and was told very abruptly that they do not do compensation. Clearly that I had to make two trips to makro through to no fault of my own at my expense does not affect Makro. Clearly customer service or wellbeing is not a priority.
Service is atrocious, they refuse to take accountability.
Çlearly a food health and safety hazard.

good day, I purchased a dishwasher defy DW175, I used the dishwasher and found it was not drying the dishes. I called Makro and informed them, they sent over a technician and he tested and found out that the dishes where not dry. He wrote a report that we need to use rinse aid even though I told him I used rinse aid, my call was closed and I escalated this to Makro Springfield. Makro then sent this to Defy and defy sent another Technician out to site, he came with rinse aid and filled the dish washer. the next day he called me and I advised him that the dishes are still not yet dry. I am now waiting for Makro to get back to me with a proposed solution as this dish washer does not work for me.

I would rather they take this dishwasher back and I buy another one that works for me and one that has a fan in it

thank you
Alvin
[protected]

I've been trying to get a hold of you one of your call center consultants for two days now but the phone keeps ringing and I'm tired of listening to boys to men I need to speak to someone so u can make a plan to finish paying my loan sooner my contact details are [protected] I would appreciate it if I can get the call as in yesterday and now I'm trying to sendmy email I'm advice that I should complain more otherwise my complaint won't be taken seriously I mean what kind of a company are you running here

28 September 2018

I have been a loyal customer for many years, which implies that I have spent thousands of rands at your trading establishment.Unfortunately, I now regret each and every cent spent.This is due to a range of events which started with a rude cashier who whilst I was standing next to her switched on the belt, and wiped it over and over without acknowledging my presence.Eventually she allowed me to put all my items down.She proceeded to ring up all the items but in a overly rough manner whilst sighing.Unfortunately (for me) there was an item with a bar code that did not register on the computer.She proceeded to call someone, after informing me in an abrubt manner that it doesnt have a code so I can't purchase it.I mentioned to her that there are more or less 40 of the same items just next to us in the isle shelves.The person who she asked, came back after some time has passed and informed me that there is only one item of its kind and he thinks that it is part of a bulk package that was opened.I left the cashier and showed him more or less 40 of the same items just next to us in the isle shelves.He then over and over said, like he was talking to himself in his head, but out loud, the bar codes are the same, the bar codes are the same...when we got to the cashier with more of the same items she once again rudely rang up the item throwing them down and saying it's not on the system.I asked her to call her supervisor.She yelled supe.A lady that is apparantly a superviser then went with the man that I accompanied to go and look for the price of the item, also in the shelves.She then brought a tag which read 4 x of another item which was not the item that I was trying to purchase, trying to convince me that it was the price for same item although the label clearly stated that it wasnt.The cashier also started to clean the floor and took out a lot of bags and other items from her station whilst all this was taking place.So let's come to a point - I was met with a rude and unwelcoming as well as disrespectful cashier, then I was lied to about the item not being in the isle.Then a supervisor tried to steal money as she brought a label that was at least tripple the price of the item that I was trying to purchase.The cashier proceeded being disrespectul during the whole ordeal.I will always think about this experience when I visit your establishment and try to think about whether I can also find the items at other establishments like checkers and chamberlains which is situated next to you.I always try to convince my patients not to leave our country as one out of three of them have recently started this process.However, it is starting to make sense.It is about the little things like this, there is nothing bigger.

Good Day

I purchased 5 x Hi Sense 10kg Front Load from Norma( Hi Sense) who assisted me ver professionally with her sale.I then looked at the Samsung Heat Pump dryers as I am opening a small business laundromat. I asked Norma if I could a discount on the heat pump and she went to another Makro Manager to Nolene who offer me 500 each off the Samsung.Yesterday i noticed the item was marked down by 1000 each and was disgusted to be cheated off a discount of a further 1000 each as I bought in bulk.I approached Norma who called Robben Lea Urban Vedders.She did not see the necessity as to why the previous lady saw it fit to tell me it will go on promotion two days later at a reduced price.

I feel Makro acted in bad faith and should reimburse me for this gross marketing way.

I respectfully ask you attend to this matter in urgency.

The items are still boxed.

Regards

Roger

Are these the kind of mails you send clients when saying thank you for a quote received? In the same breath the audacity to question my company name.

- Can you kindly accommodate my try-and-failure of a (Tongue-in-cheek) moment ? Don't be upset.

In an ideal world your guyz company would have been Estate Management Solutions
Your uniqueness ended up with Solutions Estate Managem…..

After receiving a quote : Clients often start by " Thank you we receive a quote ….
Your uniqueness got the better of you again & u go ‘‘ ….. receipt of the quote ….we thank you"

The Manager's name is Anna-Marie
Can we change to Marie-Anne ? LOL

Thanx 4 the business.

I ordered two Items online from Makro. The one item was a Phillips DVT 6010 8GB voice recorder for lectures and interviews, and the other item was a GARMIN Drive 40LM GPS black. I received the one item (Phillips recorder) but not the other (GARMIN). The order was done online on the 31st of October 2018.

I called on Monday 10 September 2018 to inquire about the status of my item. I was told that delivery will be made by 11 September 2018.

Today is the 12th of September, and I still have not received my order.

I phoned all the numbers online to track my delivery and every time I phone they tell me to please hold. Then I hold for three minutes (plus) and no one can answer me. When I phoned to complain they also said "please hold" for what? Why should I hold if I just want to complain that your services aren't working? This is not the first time this happened. The previous time this happened I only received my order after three weeks. Makro is probably not going to do anything with this complaint and just put it on hold as that is the answer to everything you ask/ say. I love your bargains, but your service is pathetic.

I went to Makro Crown Mines to buy stationary for our office, I wanted whiteboard markers I was assisted by a salesman there he showed me the ones for R119 since they were in a holder than I saw same product but not in a holder for R64.80 I decided to take the cheaper ones. When I got to the till they were R109 I told the teller that they are R64 he sent someone to go and check the price she came with R109 price went back again and came with R64.80 price but it was for other products. I told them that than the product was put on a wrong which is not my problem I was treated as if I'm stilling the manager came his name Tebogo Tshingwala who was very rude to me treated me like I'm making it up. He took me back to the shelf and told me that it was placed by mistake I'm being difficult, I asked him if does he know consumer credit law he said yes but he will not change anything. The treatment was horrible especially from a person who's a manager I was so surprised.

I was sold a damaged tv for R15000
My husband and I brought a tv online from Makro on the 6th of August 2018. The tv cost R15000 and we paid cash. We were told that delivery would be made 2-5working days. We always received different messages whenever we called to enquire about the delivery date. We had canceled all our plans for the week as we were told that delivery would be made-we would phone and follow up each day and we were always told a different date. We then asked them if we could go get it and they accepted. We were handed the tv in the box and drove back home. Upon carefully opening it at around 12pm and setting it up we realized there were a few lines on the screen when we put it on-it didn't look like the screen was cracked, it just had lines. We phoned Makro immediately and told them that this tv has a problem. The first male was willing to help us and stayed that we could get it changed as he asked if someone showed us that the tv was in good condition before giving it to us, we said no, it was already in the box. He then asked us to speak to another person who asked us to send him pictures via his WhatsApp-we did, he said that the he could not change it and we would need to take it in for service. After phoning several people at Makro-they eventually collected the tv from us on Monday the 13th of August. After the tv had gone in for repairs we were told that we had to pay R19000 to get the tv fixed. We told them that that was ridiculous because the tv cost us R15000 and how can we pay more than what the tv cost. It was a horrific experience. The customer service is very poor with no follow ups. No one showed us the tvs condition before we took and therefore assume that it was already damaged from their warehouse. All we want is a brand new tv that we paid R15000 cash for.Hellopeter
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Returned a damaged tv and came back worse. Makro I will sue you for this!
A review of Makro by Sandra K on 9 Sep 2018
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Returned a damaged tv and came back worse. Makro I will sue you for this!
I complained about being sold a damaged tv that I purchased online about 2weeks ago. Makro responded that they would get back to me, but they still haven't yet. I got the tv back, but now it's in a worse condition than it was. Now I cant view anything at all whereas before I could view the images through the lines. Makro this is the lowest service I have ever received in my entire life. R15000 cash and you cant exchange the tv, no follow ups, no one cares. I have never used it. Extremely disappointed and dissatisfied. You have given me more heartache and headaches for my troubles. I have taken this issue to the ombudsman aswell. I will not rest until you refund me or exchange it. What a horrific experience!

I bought a laptop 2 of September the salesman said the laptop is a core i3 but when I got home it was intel and the next thing after 3 the laptop crashes when I took it back to returns and asked for a refund or new laptop they told me I that the policy does not allow that yet the policy states if its before 14 days you get a refund or new laptop the lady at returns told me ill get the after 6 months yet the laptop did not even last a week.

Date of Incident
On the 6 th of August, I purchased online a SAMSUNG 163 cm (65") Smart UHD LED TV for R14999. The order number is MAK922159 . After calling on Wednesday the 8th and being promised that the TV will be delivered on the same day in the afternoon, the TV was not delivered. When I enquired on Thursday the 9th, I was told that the TV can only be delivered on Friday. I had planned to go away during the long weekend and could not wait for them. I ended up driving to the MAKRO in Riversand to collect my items. The TV was loaded into my car without being shown out of the box. When I got home, I realised after setting up and switching on the TV that the TV had a LED crack which made lines on the screen. I called MAKRO immediately and informed them of the situation. After asking for pictures of the box to see if I had damaged the box, they sent someone to collect the TV for an assessment. Then I received a call from the Manager saying that assessment concluded I was the one who damaged the TV. I don't know what magic they used to come to that conclusion, especially since I did not see the TV before being packed. I am asking for either a replacement or a refund.

I have bought note counting machines in the past from makro nelspruit which was of poor quality and I have never complained and neither did I returned it.i just stopped buying from your store and now buy from somewhere else cheaper(almost half the price)and of better quality.i just but it now from elsewhere. I bought a grill last year in Nov and it stopped working, but since I lost the slip I left it. When I bought another one in June. I was informed that I could returned it and they would use my card as reference. I then returned it last week but due to me forgetting the tray the return was rejected. Since I stay in Mozambique I thought it senseless to move up and down with an item that costs 399 so I proceeded to leave the product on the counter . I was planning to do purchases of which I then did elsewhere as I felt disappointed of the outcome of an item that costs at most R 10. I spent about R 8000 elsewhere. I am not asking for the refund as i do not have the product anymore. But you guys must view this as an indicator as you have lost a client due to something so small as you would have recouped that money easily with my comeback purchases. If it can happen to me it can happen to others. Price is not the whole package to all.

I bought a Bosch automatic washing machine from Makro online. However, to my surprise there was only one guy that came to deliver. He is a driver and he also has to offload and curry to the house. He has nothing to offload with. So he offloaded and had to drag the machine to the house. Therefore it has damages and it shakes drastically with a lot of noise. It is not balancing, my plumber confirmed and advised me to take it back. I sent emails for a replacement, I still have no response and I need this matter resolved urgently. What is one to do?

After purchasing a faulty cordless kettle on the 20th of June 2018, (took 7 days for delivery) and requesting it to be returned for a refund, (collected on the 6th of July) i am still waiting for any answers and my refund from makro, after numerous phone calls to your customer service department and e-mails, (ref-184 on the 2/7/18) i am still waiting for my r- 854.00, no one seems to care or bother, this is unacceptable service from a company like yours.
please i want my money back... my order no- mak884145.

I recently visited Makro at Woodmead to apply for a store card which i previously had a paid off. My account was closed so I had to reapply which is not an issue, after doing so i was asked to bring my ID booklet in to collect if my application is approved.
I explained that I have misplaced my ID booklet however I have my passport which clearly states my ID number on it, including a copy of my ID certified at the police station.

Why is it that I can not use my passport when my ID number is stated on the passport, very disappointed with the service received.

I was asked to go to the police station and get an affidavit in order to receive my makro store card, this is ridiculous that i must run around in circles when my passport should serve the same purpose and if you check my credit record i am a liable customer.

I would like to receive some feedback regardimg this matter.