Makro Online
Reviews and Complaints

I placed and paid for a King size air mattress on the 4th of December 2018. On the 13 th of December 2018 i was contacted to let me know that the product is faulty and all of the air beds will be recalled and cancelled and I will receive an email requesting refund info. I received an email from Tumi Mabitsela explaining everything with regards to the refund. I replied informing her that i would like an sms voucher refund as it stated in the email that an eft will take 5-7 working days but an sms vouchers turn around time is less than that. Its now 7 days after and I've still not received my sms voucher. I emailed Tumi Mabitsela today, 20 December 2018, at 10:44, 2 hours later I've still not received a response from her, I then emailed Makro Care at 12:45, and I've still not received a response from them either. This is really ridiculous. I have never had any problems with any other store when shopping online, Makro being such a massive brand, you would think something as small as this would get sorted out without any problems. But to wait 17 days is completely unacceptable and beyond annoying.. Please refund me my money.

Bought a 4 burner gas stove on the 25th Of November 2018, the 1st time I tried using the Rotisserie feature, the rubber on the outside where the door sits melted away. I laid a complaint on the 12th of December 2018 I was told it can take up to 48 hours, the complaint was lodged to [protected]. After waiting for more than 48 hours I called back on Friday the 14th December and was told someone from Amanzimtoti store would call me back. I then called back on Sunday and they gave me the stores direct number, I spoke to a Mbali who assured me someone will sort it out. Now its been a week already and no one cared to even give me a courtesy call. Very bad store management.

My contact number is +[protected]

On Black Friday, 24 November 2018 I ordered a laptop from Makro online . You promised delivery within 7 - 10 working days. By 12 December 2018 I still do not have delivery! On 3 December your courier, Wumdrop, arrived at my business address to make delivery. However, after a brief moment their agent received a message to cancel delivery because delivery has already been made. After several calls (to Makro and Wumdrop) and speaking to a different agent on each subsequent day, and each Makro agent solemnly promising to come back to me "before COB today still" and not once doing so once (!) I am still waiting for my order. Wumdrop indicated they delivered to one Jeremiah - no signature and no-one here knows a Jeremiah. The online status of my order now shows completed. This much each agent acknowledged.

What am I supposed to do?

I purchased some goods on the 22th November. Order number - MAK1047295. I have phoned your call center 3 times. The first time I was advised it will be delivered before last week Wednesday. Yesterday I was advised it will be delivered before close of business today. When I phone a few minutes ago they have no idea when my order will be delivered.

Why do you advertise 7 - 10 working days if you can not deliver. I need a response urgently!

Regards

Jeanne

Good day, on 2 november 2018 I bought a hi sense 359l fridge with water dispenser online from macro order no (mak455005) which have 4years full product warrantytwo weeks ago when I switched my fridge back on after defrosting it over night I noticed that my fridge is no longer making cold. My husband then foned macro cape gate to report the faulty fridge for repairs that was on the 28th november 2018. Then he was told by a consultant that he will log the call with hi sense and that they will contact me letting me kno when they will come out to fetch my fridge. Not hearing from hi sense by the next morning, my husband called macro again the afternoon of the 29/11/2028 and was told that its on the system and hi sense will contact us before they come out. It went on like this from 29/11/18 till 07/12/18 my husband foning every morning and myself foning them again in the afternoon and everytime they telling us the same thing that hi sense will make contact with us. Then on friday the 7/12/18 I decided to fone hi sense who then told me that macro never locked the call with them. My husband then fone macro again and the consultant that he spoke to then told him that according to the system no call were locked with hi sense... This after 1 1/2 weeks of foning macro twice a day can u believe this. He then said that he will log the call and that we will soon hear from hi sense. By sunday 9/12/18 still no word from hi sense, my husband decided to go to macro cape gate personally, where he spoke to the manager second incharge of the store, who was totally surprised about the whole ordeal. He then told the manager incharge of that department to immidiately sort this out. Well today is the 12/12/2018 and still no word from hi sense. Im still sitting with a fridge thats not working and no word from macro or hi sense. Most of my food went off. Christmas is around the corner and I have no fridge. This is totally unexaptable. Ive never ever experienced such bad service in my life.
How long do I still have to wait before I get service from macro?

We went to Makro 8 December 2018, I was so close leaving my 2 trolleys and walking out. It was a very busy day as it normally is month ends at Makro, but this was the worst! Unorganised no care attitude! No trolleys was outside for clients, all empty trolleys was standing around inside Makro everywhere. You could not move between shelves, they dropped bulk stock in each and every passage of the shelves, no packers in sight unpacking! The staff was walking around chatting, holding hands, laughing and when you ask them what is going on, why is no one unpacking and making it easy for shoppers to move around, they just pull up the shoulders and reply "maybe they are all on a brake", SERIOUSLY! 3 Hours brake, ALL THE STAFF? Shoppers could not pass each other, or you could not get to goods on the shelf due to the stock bulking up on the floor. You could not walk through to the next end and go to the next passage as it was blocked with stock bulking up and shoppers who waited to pay at the bulk section, to turn around was a mission! Even the toilets for clients to use was disgusting! It looked and felt like there was a slow strike, and no control! I have never seen Makro like this, and I seriously think that management should take control and stop ignoring the problem or sit in the office doing nothing

On 22 November 2018 I purchased a MyGica ATV-495Max Google Certified Android TV Box online during Black Friday via EFT.

Makro Card Number: 5203344 Order Number: MAK1052310

It was delivered to me on 27 November 2018 and I returned the product to the Makro store on Wednesday, 28 November 2018 for a refund as the product was not operating.

I was issued a Refund Slip with the Unique Ref: [protected] for the total of R1199.00. (see the attachment below)

To date I have not received the refund to my Standard Bank cheque account number [protected].

I purchased goods online on 22.11.2018 and have not received my order as yet. The call centre staff are clueless and just tells me that my goods are with the courier company and they don't know when it will be delivered. They gave me the name of the courier company, DSV. I then phoned DSV and was told that my goods are not with them. I have called Makro Ottery several times and spoken to Shamiela, Candice and Galiema. They have ALL told me that my goods are with the courier company and that they are sending emails to them and promised to call me back. NOBODY has called me back. It has now been 18 days. MAKRO ... "PAY BACK THE MONEY"...

Hi.

I would like to regester a complaint. I did a online order the 28th November with 7 to 10 workings days delivery. Its chairs that we needed for our christmas dinner. Its been days, not working. But decided to phone makro since i have not heard anything. Only to be told no stock. Thus even my important items that you do have gets delayed due to much lesser important items. I did not get one phone call or email. You could have done so 10 days ago. Knowing there was an issue. I could have changed my order. Instead you make me believe all is in order.

This is unaceptable. Also having known this 10 days ago i could have made alternative arrangements. Your staff cant even tell me if you will get stock soon. I must wait and see.

How do i cancel this? At least get my chairs before christmass? Then delete my account. Ill never do business with you again and spread the word as far as possible.

I have to phone you to find out there is a problem with my ordet, pathetic.

Henco

Good day

I placed an order on the 23rd Nov. I was given 7-9 working days for stock to be delivered. I have been following up with Makro's customer service, which told me the last day to delivery would be the 06/12. This morning (6/12/2018) I received an email saying, it will take another 7 days for Makro to Deliver.

I will never order again from Makro, as I could have purchased the same merchandise from some where else and have it delivered already.

Makro your service is pathetic!

Adima Ebrahim
[protected]

I returned a faulty product already on the 18th October 2018. The courier came and collected my faulty product and took it back to Makro Crown Mines Johannesburg . Somewhere along the way this faulty product has been lost. I submitted proof of receipt of return to Patricia( Patricia.[protected]@makro.co.za) and have been in contact with her at who is still trying to find out what happened to my product after all these weeks. I'm sorry but if is now 8 weeks and there is still no resolve. If my faulty product is lost either Makro need to refund me or get the refund from the courier depending where it was lost . Why must I wait so long for this to be resolved ?

I was in store on the 25th november, I swiped my card 2x of which the speed point said the transactions was declined.
I then resorted to use other cards one card I paid r1000.00 and on the second card r548.00 for my purchase.
After making the payment I realized the transaction on the first card that was declined twice went off my account, I contacted the branch silver lakes and was told my money would be returned tuesday the 27th november, and this did not happen,
I then phoned again explaining the whole story and caroline assist me, I have to take the slips, copy of my id and bank statement to the branch< I did that tuesday the 27th, we were taken to marlene the accountant and yet again explained everything she assured us that this matter will be sorted,,, no feedback regarding this matter till today. The 4th of december.

So exactly what is happening here and when will I be refunded?

This is frustrating calling and getting put through to 4 different people every time in order to hear the same story, I will find out from hr and get back to you, and yet nothing.

I would highly appreciate assistance in this matter

Kind regards

I placed my order on the 13/11/18 - order no MA1021860. It was for my son's birthday which was on the 20/11/18. I ordered a bicycle.
Today is the 27/11/18 and I still haven't received ANYTHING.

I have phoned daily to ask where my order is, and no one can help me. No one knows where my order is. What do you suggest I do? This is so sad for me and very sad for my son. I am very disappointed in Makro!

I really hope someone will phone me back with answers!

Hi

I placed and order for Hilook DIY Kit on the 14th. showing that there is stock available the same day the supplier ASN tech support advise their is no stock available.
I submit a query the same day the 14th confirming the information from the supplier.
I have spoken to 4 different people now on different dates each promising to phone me back but never does.
Spoke to
Charne 26/11
Thabo on the 23/11
Busisiwe (Supervisor) 27/11
Makro is fast to take your money but when paying it back there is no efficiency at all.

Dear Macro
Event though you have amazing products your service an staff pretty much break that down very fast. I bought a treadmill and bike (Trojan - who will also be hearing from me). You confirmed delivery on Friday. I waited for 3 hours. Then on Saturday you came to my house without warning when I was not there. The you promised you would call on Sunday. I told you delivery person I would not be home in the morning, then you delivered the product in the morning. Now there is a very heavy treadmill in my doorway that I cannot move at all. I give you 48 hours to move the treadmill upstairs and assemble it or remove it from my premises and give me a refund. A core requirement of a delivery coordinator is clear speech - your coordinator does not articulate at all and it is very frustrating to try and communicate with him. That on top of the fact that neither he nor your manager (Chris) has proper coordination or communication skills. Please advise how you would like to proceed. I will now wend this letter to Trojan also.
Regards

Cindy Jordaan
[protected]

I called Makro Carnival onthe 15th November to find out if my company can pay with a cheque on collection of items next week as we need it urgently as our company takes almost a month to clear an EFT payment. A lady Pinky Langa assisted me and told me she will transfer this matter to someone who could assist me. I then emailed them on the 15th November to again say we are paying with a cheque and is there anything else i need to know. I called the day before collection (21.11.2018) where i asked again what is the process and will the order be ready because our company is almost 2hours away from Makro, they transfered me to cheque clearance department where i spoke to a gentleman who assured me the stock will be there and our driver just needs to bring his ID along. I got a reply email from Paulinah Mohulatsi asking if i sent the proof of payment so they could have ordered it before collection date, attached to this email was my original email stating that i am paying with a cheque on collection of items? Our driver drove all the way for nothing!

Makro online is the most worst online service outlet you will ever encounter. They just don't care to deliver your product on time and no one will inform you if your order will be delayed. After phoning them for 3 days each call centre agent gives me a new excuse and s haven't received my order. Can expect it from them as their IQ is lower than the ground.

I visited Makro Cape Gate on Tuesday 13 November to make use of the national campaign which promise a 10% discount to all Pensioners.

I am a pensioner which I proofed to Makro by providing my GEPF pensioners card. I was then registered as a pensioner and was in a position to received my 10% discount every Tuesday. I visited the Makro in Cape Gate regularly and always received my discount as promised on non-promotional products. Then apparently the rules changed without informing their clients and Makro still advertise discount to pensioners but only over sixty years old.

I am not living close to Cape Gate and had to drive all the way to Makro for my shopping, just to find out that the discount that Makro is offering still says it is a pensioners discount, but it is discriminating against early retirement and pensioners board because they are medical unfit to perform their duties.

I am feeling that Makro is misleading the public by advertising a pensioner discount while it is actually an old age discount that they offer. I escalated the problem to the branch manager _ Johan Swanepoel and he provided me with a contact number to the national Makro Office. Which I phoned on Wednesday to log my complaint. Makro was not very helpful and promised to phone me back but did not even ask any details on my name or contact details. That was just a way to get rid of me without trying to rectify the problem. I feel very offended and discriminated to and would like to make all public aware of the misleading advertisement that Makro is using while discriminating to certain pensioners. I am taking my complain to the newspaper if Makro can not provide legit reasons for such discrimination.

The Russel Hobbs kettle and toaster pack was marked for R699. When we got to the till, the bill showed R1199. We queried it and they said the black one is R1199 and the silver one is R699. However, that is not how it was marked. We were very upset, we left our entire trolley and walked out. The advertising was bad and we were given attitude. Very bad customer service.

I placed on online order on 1 November 2018. Order number MAK1009839. The order was successfully placed and delivery was shown to be 3-5 working days.
I phoned the Makro call centre on Thursday 8 November to follow up on delivery. The lady said that it would be delivered that day. That didn't happen and I didn't get any message/sms/email of any kind. I phoned the call centre again on Friday 9 November. The lady promised that it would be delivered that day. That didn't happen and I didn't get any message/sms/email of any kind.
I phoned the call centre today - Monday 12 November. The call centre person was the first to actually put me on hold and follow up on the delivery. He replied that the courier/delivery company will phone me back within 30 minutes. He also said that he will phone me back after 30 minutes to find out if the issue was resolved. That didn't happen and I didn't get any message/sms/email of any kind.