Tumi’s earns a 1.7-star rating from 6 reviews, showing that the majority of travelers are dissatisfied with high-quality luggage and travel accessories.
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Don’t buy Tumi
This is going to be a story about my saga with Tumi Jeddah and God forbid I'll never buy anything from Tumi. I'm taking my story here because of bad faith from Tumi.
I bought a Tumi quinn three months ago in October 2020. After I got home I noticed the stitching is coming off from the handle. My husband who had an old Tumi bag said this is not Tumi quality and he convinced me to return it. I was dreading the long congested drive back to Tumi store. Next day I went back to the store to ask for a replacement. The clerk said that was the last piece so I decided to return it. He took my card for a long time then said he couldn't process my refund so he said he'll give me cash back. I still wanted the same bag so I ordered the same bag online hoping that the handle would be perfect but unfortunately same problem the stitching is off again. Anyway I decided to ignore the defect and kept the bag. So on my bank statement it should say 2 purchases. One in store and one online. But couple of days later I noticed two extra refunds. The clerk must have processed the refund after all. In fact he gave me a double refund. Look I'm a God fearing person. I don't take money that's not mine. So I called the store immediately and said hey guys you gave me a double refund by mistake. Just reverse the refund back on my credit card. The clerk was surprised I called him. He even said oh wow congratulations. I'm like no it's not my money take it back but I'm not making that drive back to that mall. The clerk on the phone said he'll get back to me about the procedure and he will contact me again. Everything was nice and cordial thus far.
Now this is where the real drama begins. I'm Nov 2020 the accounting department started sending me emails to wire the double refund to their bank account. I didn't trust them so I said put the charge on my credit card. The response was no, not possible. I told them I bought the bag online and they have my card information. Why is it impossible. Then finally I caved. I told them Fine, I'll bring my card back to the store and they could charge me for the double refund. They were like of course. They didn't have to lift a finger. I was the idiot who came back to give them money. It was a mistake Tumi made but I had to rectify it. so in November 2020 I dragged myself to that most crowded Red Sea Mall with my kids. 30 min drive horrible traffic, no parking. Walked into the store and gave the clerk my card. He rang it up as a purchase without having to scan against any inventory. I thought to myself this is not good. I'm a finance controller myself. That's bad inventory control. How can you ring up a purchase without an invoice or some record of a cash receipt with no proper documentation. So many red flags. I shrugged and emailed the purchase slip to the the 4 people in the accounting department to close the case. Nobody replied. Not even a thank you. Whatever right? Unfortunately that's not where it ends.
Now in my January 2022 lo and behold Tumi charged me double! So back in November they said it was not possible to put the charge on my card on the phone for my convenience but now they are able to charge me again in January without a physical card on hand. The January charge actually says transaction done in a October 2020 but posted in January. How crazy is that. And guess what, I complained to the accounting department. She actually said "are you sure you didn't buy anything from Tumi recently?" OMG! I was so insulted I was shaking.
my bank said it's fraud. They canceled all my cards including my debit card. It's going to take another week for me to get my new cards. The TUMI accountant keeps saying she has to investigate and check with the bank. I'm really kicking myself for going through the trouble to return them the refund. I was so naive. I should have said to them CHECK WITH THE BANK. Now I'm stuck with a dispute on the charge and I have to wait to see what my bank can do for me while the TUMI accountant goes to investigate (sarcasm). She even said there's no way she can give me a refund on my card without my physical card and PIN number. I rebutted and said then how was TUMI able to charge me again without a physical card.
Moral of the story. Never expect the company to return decency with decency. Never ever rectify a problem caused by the store. Don't act out of good intentions. The company will always act in their own interest and the customer is left with a fraudulent charge to dispute.
Desired outcome: Immediate refund
warranty failure
I paid over $450 for an overnight Tumi suite with a lifetime warranty. After it developed some tear and I send it for repair, they offer ed me $100 towards a new one!
They are telling me that lifetime warranty no more! This is as dishonest as it gets. You sold us that concept and got to where you are. I make sure everyone knows the true nature of your unethical behavior. This is wrong.
Rip off from both ends $450 and no lifetime warranty!
You should be ashamed of your selves. That is how companies go down fast
iPad Air 2 case
I purchased a Tumi case specific to the iPad Air 2.
After A short period of time of limited use, the corners of the case broke off and another side began to rip open. These are not quality cases as they lead you to believe. I sent the case to Tumi and they are unable to repair or replace the case. They offered a credit to use on their website only.
At this point I don't want anything from Tumi after being a long and loyal customer.
Their quality and customer service has been horrible,
Do not buy Tumi.
Is Tumi Legit?
Tumi earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Tumi. The company provides a physical address, 27 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Tumi's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Tumi.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Tumi.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Tumi as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
We looked up Tumi and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Tumi.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Tumi has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Tumi. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Warranty bait and switch
Bought my 8th Tumi, a rolling brief bag, several years ago due to the fabulous lifetime warranty. Maybe a year or so ago it developed a problem where the handle would get stuck in the lowered position, so I lived with it not pushed down quite all the way. Finally broke down and took it in to Tumi, and the nice lady said for $25 they would send it to the repair center, which would fix/replace it and send it to me. Many weeks later, I called and found out they were holding it hostage until I paid $85 for a new handle plus $25 to send it back. If I told them to f*** themselves, they would send it back unfixed for free, but if I paid their repair ransom, they would charge me $25 to get it back.
What happened to this company? Just canceled my request for a new Tumi roll-aboard for Christmas. No more Tumi for me or my family, and I will be sure to spread the word. Hello Travel Pro.
I bought a Tumi international carry on bag after about 2 years the handle broke, I paid $25 to send it in and had it repaired via the warranty, now 2 years later the handle broke again (same exact place), I went to the store did the same, except this time they say it is out of warranty and to fix the handle it is $250! What who would pay $250 to have a 5 year old bag fixed! Forget it, I can go to TJ Max and buy a new bag yearly for $100 and still come out cheaper than paying $600 for a bay and having it repaired every two years.
Do not buy
Tumi is a horrible company to work for as they treat employess like crap. There product is marked up about 300% for a very easy to make item. $600 for a $100 cost item! Don't buy the name! Most everything they make is made in China to keep the costs at a minimum. While most items made in China are under Quality control, Tumi products seem to be made too fast and have many problems due to the speed at which they are available. There customer service in the stores is not tailored to the customer. The employees think they are better than everyone.
Warranty failure
I bought a Tumi backpack based on the lifetime warranty claim. At the time I bought it, they offered lifetime. But now they want to charge $125 for repair open seams by the zipper and strap, and between internal compartment! While I called, they said "we don't offer lifetime warranty, we only offer lifetime service, for a fee". The service and support i...
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Overview of Tumi complaint handling
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Tumi Contacts
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Tumi phone numbers+1 (800) 299-8864+1 (800) 299-8864Click up if you have successfully reached Tumi by calling +1 (800) 299-8864 phone number 0 0 users reported that they have successfully reached Tumi by calling +1 (800) 299-8864 phone number Click down if you have unsuccessfully reached Tumi by calling +1 (800) 299-8864 phone number 0 0 users reported that they have UNsuccessfully reached Tumi by calling +1 (800) 299-8864 phone numberUSA & Canada1800 255 4941800 255 494Click up if you have successfully reached Tumi by calling 1800 255 494 phone number 1 1 users reported that they have successfully reached Tumi by calling 1800 255 494 phone number Click down if you have unsuccessfully reached Tumi by calling 1800 255 494 phone number 0 0 users reported that they have UNsuccessfully reached Tumi by calling 1800 255 494 phone number100%Confidence scoreAustralia1800 818 4231800 818 423Click up if you have successfully reached Tumi by calling 1800 818 423 phone number 1 1 users reported 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number 0 0 users reported that they have UNsuccessfully reached Tumi by calling 1800 817 741 phone number100%Confidence scoreMalaysia+1 (800) 852-3940+1 (800) 852-3940Click up if you have successfully reached Tumi by calling +1 (800) 852-3940 phone number 0 0 users reported that they have successfully reached Tumi by calling +1 (800) 852-3940 phone number Click down if you have unsuccessfully reached Tumi by calling +1 (800) 852-3940 phone number 0 0 users reported that they have UNsuccessfully reached Tumi by calling +1 (800) 852-3940 phone numberSingapore+1 (908) 156-4400+1 (908) 156-4400Click up if you have successfully reached Tumi by calling +1 (908) 156-4400 phone number 0 0 users reported that they have successfully reached Tumi by calling +1 (908) 156-4400 phone number Click down if you have unsuccessfully reached Tumi by calling +1 (908) 156-4400 phone number 0 0 users reported that they have UNsuccessfully reached Tumi by calling +1 (908) 156-4400 phone numberUSA & Canada+44 800 145 6069+44 800 145 6069Click up if you have successfully reached Tumi by calling +44 800 145 6069 phone number 1 1 users reported that they have successfully reached Tumi by calling +44 800 145 6069 phone number Click down if you have unsuccessfully reached Tumi by calling +44 800 145 6069 phone number 0 0 users reported that they have UNsuccessfully reached Tumi by calling +44 800 145 6069 phone number100%Confidence scoreUnited Kingdom+43 800 070 387+43 800 070 387Click up if you have successfully reached Tumi by calling +43 800 070 387 phone number 1 1 users reported that they have successfully reached Tumi by calling +43 800 070 387 phone number Click down if you have unsuccessfully reached Tumi by calling +43 800 070 387 phone number 0 0 users reported that they have UNsuccessfully reached Tumi by calling +43 800 070 387 phone number100%Confidence scoreAustria+32 80 081 593+32 80 081 593Click up if you have successfully reached Tumi by calling +32 80 081 593 phone number 1 1 users reported that they have successfully reached Tumi by calling +32 80 081 593 phone number Click down if you have unsuccessfully reached Tumi by calling +32 80 081 593 phone number 0 0 users reported that they have UNsuccessfully reached Tumi by calling +32 80 081 593 phone number100%Confidence scoreBelgium+420 800 050 134+420 800 050 134Click up if you have successfully reached Tumi by calling +420 800 050 134 phone number 1 1 users reported that they have successfully reached Tumi by calling +420 800 050 134 phone number Click down if you have unsuccessfully reached Tumi by calling +420 800 050 134 phone number 0 0 users reported that they have UNsuccessfully reached Tumi by calling +420 800 050 134 phone number100%Confidence scoreCzech Republic+45 80 251 673+45 80 251 673Click up if you have successfully reached Tumi by calling +45 80 251 673 phone number 1 1 users reported that they have successfully reached Tumi by calling +45 80 251 673 phone number Click down if you have unsuccessfully reached Tumi by calling +45 80 251 673 phone number 0 0 users reported that they have UNsuccessfully reached Tumi by calling +45 80 251 673 phone number100%Confidence scoreDenmark+372 800 004 4586+372 800 004 4586Click up if you have successfully reached Tumi by calling +372 800 004 4586 phone number 1 1 users reported that they have successfully reached Tumi by calling +372 800 004 4586 phone number Click down if you have unsuccessfully reached Tumi by calling +372 800 004 4586 phone number 0 0 users reported that they have UNsuccessfully reached Tumi by calling +372 800 004 4586 phone number100%Confidence scoreEstonia+358 800 774 229+358 800 774 229Click up if you have successfully reached Tumi by calling +358 800 774 229 phone number 1 1 users reported that they have successfully reached Tumi by calling +358 800 774 229 phone number Click down if you have unsuccessfully reached Tumi by calling +358 800 774 229 phone number 0 0 users reported that they have UNsuccessfully reached Tumi by calling +358 800 774 229 phone number100%Confidence scoreFinland+33 800 948 394+33 800 948 394Click up if you have successfully reached Tumi by calling +33 800 948 394 phone number 1 1 users reported that they have successfully reached Tumi by calling +33 800 948 394 phone number Click down if you have unsuccessfully reached Tumi by calling +33 800 948 394 phone number 0 0 users reported that they have UNsuccessfully reached Tumi by calling +33 800 948 394 phone number100%Confidence scoreFrance+49 800 724 1205+49 800 724 1205Click up if you have successfully reached Tumi by calling +49 800 724 1205 phone number 1 1 users reported that they have successfully reached Tumi by calling +49 800 724 1205 phone number Click down if you have unsuccessfully reached Tumi by calling +49 800 724 1205 phone number 0 0 users reported that they have UNsuccessfully reached Tumi by calling +49 800 724 1205 phone number100%Confidence scoreGermany+36 680 982 551+36 680 982 551Click up if you have successfully reached Tumi by calling +36 680 982 551 phone number 1 1 users reported that they have successfully reached Tumi by calling +36 680 982 551 phone number Click down if you have unsuccessfully reached Tumi by calling +36 680 982 551 phone number 0 0 users reported that they have UNsuccessfully reached Tumi by calling +36 680 982 551 phone number100%Confidence scoreHungary+39 800 931 507+39 800 931 507Click up if you have successfully reached Tumi by calling +39 800 931 507 phone number 1 1 users reported that they have successfully reached Tumi by calling +39 800 931 507 phone number Click down if you have unsuccessfully reached Tumi by calling +39 800 931 507 phone number 0 0 users reported that they have UNsuccessfully reached Tumi by calling +39 800 931 507 phone number100%Confidence scoreItaly+352 80 026 816+352 80 026 816Click up if you have successfully reached Tumi by calling +352 80 026 816 phone number 1 1 users reported that they have successfully reached Tumi by calling +352 80 026 816 phone number Click down if you have unsuccessfully reached Tumi by calling +352 80 026 816 phone number 0 0 users reported that they have UNsuccessfully reached Tumi by calling +352 80 026 816 phone number100%Confidence scoreLuxembourg+31 800 394 9068+31 800 394 9068Click up if you have successfully reached Tumi by calling +31 800 394 9068 phone number 1 1 users reported that they have successfully reached Tumi by calling +31 800 394 9068 phone number Click down if you have unsuccessfully reached Tumi by calling +31 800 394 9068 phone number 0 0 users reported that they have UNsuccessfully reached Tumi by calling +31 800 394 9068 phone number100%Confidence scoreNetherlands+48 80 072 903+48 80 072 903Click up if you have successfully reached Tumi by calling +48 80 072 903 phone number 1 1 users reported that they have successfully reached Tumi by calling +48 80 072 903 phone number Click down if you have unsuccessfully reached Tumi by calling +48 80 072 903 phone number 0 0 users reported that they have UNsuccessfully reached Tumi by calling +48 80 072 903 phone number100%Confidence scorePoland+34 900 816 777+34 900 816 777Click up if you have successfully reached Tumi by calling +34 900 816 777 phone number 1 1 users reported that they have successfully reached Tumi by calling +34 900 816 777 phone number Click down if you have unsuccessfully reached Tumi by calling +34 900 816 777 phone number 0 0 users reported that they have UNsuccessfully reached Tumi by calling +34 900 816 777 phone number100%Confidence scoreSpain+46 20 109 147+46 20 109 147Click up if you have successfully reached Tumi by calling +46 20 109 147 phone number 1 1 users reported that they have successfully reached Tumi by calling +46 20 109 147 phone number Click down if you have unsuccessfully reached Tumi by calling +46 20 109 147 phone number 0 0 users reported that they have UNsuccessfully reached Tumi by calling +46 20 109 147 phone number100%Confidence scoreSweden+86 400 186 8864+86 400 186 8864Click up if you have successfully reached Tumi by calling +86 400 186 8864 phone number 1 1 users reported that they have successfully reached Tumi by calling +86 400 186 8864 phone number Click down if you have unsuccessfully reached Tumi by calling +86 400 186 8864 phone number 0 0 users reported that they have UNsuccessfully reached Tumi by calling +86 400 186 8864 phone number100%Confidence scoreChina+81 120 006 267+81 120 006 267Click up if you have successfully reached Tumi by calling +81 120 006 267 phone number 1 1 users reported that they have successfully reached Tumi by calling +81 120 006 267 phone number Click down if you have unsuccessfully reached Tumi by calling +81 120 006 267 phone number 0 0 users reported that they have UNsuccessfully reached Tumi by calling +81 120 006 267 phone number100%Confidence scoreJapan+82 25 398 160+82 25 398 160Click up if you have successfully reached Tumi by calling +82 25 398 160 phone number 1 1 users reported that they have successfully reached Tumi by calling +82 25 398 160 phone number Click down if you have unsuccessfully reached Tumi by calling +82 25 398 160 phone number 0 0 users reported that they have UNsuccessfully reached Tumi by calling +82 25 398 160 phone number100%Confidence scoreSouth Korea+66 27 619 936+66 27 619 936Click up if you have successfully reached Tumi by calling +66 27 619 936 phone number 1 1 users reported that they have successfully reached Tumi by calling +66 27 619 936 phone number Click down if you have unsuccessfully reached Tumi by calling +66 27 619 936 phone number 0 0 users reported that they have UNsuccessfully reached Tumi by calling +66 27 619 936 phone number100%Confidence scoreThailand
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Tumi emailsservice@tumi.com100%Confidence score: 100%Support
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Tumi address499 Thornall Street, 10th Floor, Edison, New Jersey, 08837, United States
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Tumi social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all Tumi contacts
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