Makro Online
Reviews and Complaints

I was at your store in ottery literally 30 mins ago. I purchased a few household items and obviously something for the road. Being pregnant is not easy in this heat.

To my surprise once opening my milkshake of R24.95, it's sour! This is not the first time it happens where goods are expired before the best before date on the packaging.

I am furious at the horrible taste I had to endure as well as the money I keep wasting at your store!

I await your response
MishQa

Order No. MAK1083953

I have purchased this TV in November and was delivered on the 2nd of December. the TV has 3 problems from the start:

1. TV Needs to be rebooted every time it needs to be connected to a wifi device or re-connect to a wifi device.

2. USB 3 port "throws the usb device out" after few minutes of play

3. TV Freezes randomly, and does not respond to the remote and need to be rebooted

We had 4 technicians to have a look and 1 mother board replacement was done. it continues to give the same problems.

I have called in several times and was told I would get feedback and technician would come but still I sit the same problem, see below last two reference numbers

Ref No: 30583, Makro Online

Zweli Mnguni, Ref No: 35214, Makro Online

On 2019.01.27 I returned two faulty bubblegum tablets, which I bought online, to my nearest makro (silver lakes in pretoria).
I was assured that the transaction would be reversed to makro online and that my refund back to my credit card, would be done within 7 working days.

By yesterday (2019.02.07) I still have not received the refund.
I phoned makro online. The agent said she could see it was captured but the held up was with finance. I asked her to get someone from their finance to call me and let me know what the status was. No one got back to me.

This morning (2019.02.08) I phoned makro online again.
Today is the 10th working day after I returned the faulty devices.
The agent found out that my refund is only loaded to clear to my account on 2018.02.15 - 15 working days after return of faulty devices.
I was not happy and asked to speak with a manager.
The agent put me on hold and after 27 minutes, my call was cut.

I am very unhappy with the service I have received with this refund!

I purchased a fridge online on 25/01/2019 delievery was supose to happen within 5 working days. Still today I do not have it, I have calling the contact centre and everyday they say someone will call me be ack and no one ever does, I want a refund they say it takes 7days, so basically I have been living on take aways for two weeks and now I must continue to wait to get a refund and go buy a fride else where?

I bought ( and paid ) for a fridge form Makro on the 20/1/2019. Delivery was between 2 and 5 working days.
To date not fridge and no correspondance to explain . When I call the call centre I am given a ticken number and promise that someone will call me with in 48 hours - To date nothing
I will never use this again and the lack of service is unexceptable in any service area

I have sent several emails to Polokwane Makro with no one responding or assisting me. Please provide your email address so that I can forward you all the relevant emails
My machine is bought in March 2018 and does not work.
I have lodge several complaints via email but nobody is responding
I have used my last savings to buy this machine and it does not work
I want a new machine or this matter resolved within 24 hours or I will take it further

On 5 January 2019 Makro cancelled an item on my order because they had no stock, they told me that they will refund the product. I have been sending numerous emails and made phone calls in regards to this refund. On 30 January 2019 I am still waiting for them to refund the amount of R399.
They have not been in contact with to arrange for this refund.

Good day

We bought the Whirlpool Standup Fridge an Freezer 2-3 years ago. My husband took an extended warranty out.

We went to the store at Strubensvally to complain that the Freezer door does not close properly, and the alarm keeps reminding us. They sent a Whirlpool agent that said the Freezer is not repairable and that it should be a factory reject. Makro sent a replacement Freezer which had dents in it, and I refuse to take a damaged Freezer.

They took it back, and promised to deliver a new one unit as soon as possible.

Thereafter, we went to the store again to complain, and nothing happened. No call back, no Fridge nothing.

Now, for the last 2 weeks, the fridge freezes up.

What do we have to do to get this problem solved?

This is unacceptable.

Please go back on your records and see how many times we reported the same problem. Needles to say, with lack on Makros' side, we have a new problem with the fridge, and I am sure it is because of the door problem.

I await your response.

Regards
Chris Harmse
[protected].

On 10/12/2018 I have placed order number MAK1102079 which is a KODA Ruka Work Desk Whitewashed oak. On 21/12/2018 I received a package but it was not the work desk, instead it was a TV Stand.

The day the incorrect order was received by someone on my behalf, I phoned Makro immediately for the exchange. We also left for holiday where there was no signal for the people to get hold of me. Although I did speak to consultant at the call centre many times to follow up.

Mapule is dealing with my query. Yesterday she told me that she has contacted Makro Wonderboom a few times to arrange for the exchange. She even called me back yesterday to follow up if someone has called me regarding that. But till today I have received not 1 call regarding an exchange.

I have ordered on behalf of a High School, you will also be able to see that on my profile. From a business and individual perspective, this is the worst service received.in the first place the right order was supposed to be delivered. I want that desk before the end of the week.

Thank you
Janes Visagie
High School Frikkie Meyer
[protected]

Now critical! 

Good day

I have placed the above order online early december and paid for it in full, but to date no delivery and only empty promises! 

I want to know where is my order because you are now bordering on fraud as you advertised goods which I have paid for, yet you have not delivered the goods! 

I expect an answer urgently, or I am pressing charges against your company for fraud! 

I am also going viral with this on social media to warn people about your fraudulent actions! 

This is absolutely shocking!  

Pieter jordaan 

[protected]

I placed an order online with Makro on the 5th December 2018 and delivery should take 7 days. I then received an email on the 18th December 2018 advising me that they did not have stock of the product. the Order was then cancelled and I was advised that I would receive a refund within 3 to 5 days. To date I have not received the refund, I have called the call center and they advised that they would follow up for me, however I have not received a response. I have also emailed the lady that advised me that they did not have stock, however she no longer works for Makro. I urgently require the refund

I bought a video camera online from the makro website, Everything ran smoothly and I received my package. I opened up everything and charged the device. When it was time to test it out, I was deeply unsatisfied with the quality of product I was given. The description on their website was misleading stating that this video camera was high quality only to see for myself that I have been bamboozeled. I opted out for a refund and sent a request to send the device back for my money back. I've sent dozens of emails and still no response. I am still waiting for a response and it's been almost 3 weeks now and still nothing. I filed for a refund and they gave me a reference number but I am still waiting. MAK1104916 (order number)

Good day
I want to complain about the unfair treatment I received at Makro. I purchased a samsung washing machine on the 27 December 2016. Six months later from purchase the machine had a fault and I logged it with Makro, they arranged for someone to come fetch the machine and took it for repairs. I had the same issue with the machine and Makro yet again arranged for the people to come fetch the machine and take it for repairs. I have an extended warranty hence they able to fetch it. My complaint is that I will have to keep logging these calls for my machine yearly as it keeps on having the same issue and instead of Makro replacing the machine, they just told me to call the callecentre as there is nothing they can do. The store manager Dennis Reynolds was no help whatsoever, instead he jus kept on repeating himself as if his talking to a bunch of idiots. I left the store not assisted and confused. All I want is for my machine to be replaced with a new one as this issue has happened in two years and it's been faulty twice.
I hope someone will get back to me
Panelope Waka, [protected], [protected]@gmail.com

Good day. I bought two tubs of Nutritech Hulk mass gainer at Makro Wonderboom. I opened the first tub only to find that the sealed cap on top of the product had been opened. The opened tub was also had less in it in comparison to the closed tub.
I realized that I had left my slip in the trolley but took screenshots of the amount deducted from my account on the banking app.

Good day Sir/Madam
I was at Makro Bloemfontein today 31/12/2018 to buy a laptop bag and I found one Edison Laptop Backpack [protected] Code marked with a pink sticker indicating the bag has been reduced to R299.99 but to my surprise at the till the price was R499.00...and I realised that after paying.

I even went back to the shelf to reconfirm and I was told it was wrongly packed...as a result I paid R200.00 more than what I expected...
See attached pics..

Disgruntled customer
T.Molise
[protected]

Made my first online order mak1105306 on 13th of december having been promised delivery before christmas. Made a phone call to your support line early this week and was told it would be here before the end of the week. We are at the end of the week no fridge delivered. I chose makro because it was r100 cheaper than takealot now I am regretting the purchase. Very poor service. If it does not arrive before christmas it will be sent back for a full refund.

Makro SA
You are the Absolute con artists at Xmas time... draw the consumer in with low priced goods online but when we get there, you either don't stock it anymore or it's not at that particular branch.
You do this every year...
name and shame... I'm passing it on to every contact I have, every complaint online search engine I can find(incl HelloPeter).

I placed and paid for a King size air mattress on the 4th of December 2018. On the 13 th of December 2018 i was contacted to let me know that the product is faulty and all of the air beds will be recalled and cancelled and I will receive an email requesting refund info. I received an email from Tumi Mabitsela explaining everything with regards to the refund. I replied informing her that i would like an sms voucher refund as it stated in the email that an eft will take 5-7 working days but an sms vouchers turn around time is less than that. Its now 7 days after and I've still not received my sms voucher. I emailed Tumi Mabitsela today, 20 December 2018, at 10:44, 2 hours later I've still not received a response from her, I then emailed Makro Care at 12:45, and I've still not received a response from them either. This is really ridiculous. I have never had any problems with any other store when shopping online, Makro being such a massive brand, you would think something as small as this would get sorted out without any problems. But to wait 17 days is completely unacceptable and beyond annoying.. Please refund me my money.

Bought a 4 burner gas stove on the 25th Of November 2018, the 1st time I tried using the Rotisserie feature, the rubber on the outside where the door sits melted away. I laid a complaint on the 12th of December 2018 I was told it can take up to 48 hours, the complaint was lodged to [protected]. After waiting for more than 48 hours I called back on Friday the 14th December and was told someone from Amanzimtoti store would call me back. I then called back on Sunday and they gave me the stores direct number, I spoke to a Mbali who assured me someone will sort it out. Now its been a week already and no one cared to even give me a courtesy call. Very bad store management.

My contact number is +[protected]

On Black Friday, 24 November 2018 I ordered a laptop from Makro online . You promised delivery within 7 - 10 working days. By 12 December 2018 I still do not have delivery! On 3 December your courier, Wumdrop, arrived at my business address to make delivery. However, after a brief moment their agent received a message to cancel delivery because delivery has already been made. After several calls (to Makro and Wumdrop) and speaking to a different agent on each subsequent day, and each Makro agent solemnly promising to come back to me "before COB today still" and not once doing so once (!) I am still waiting for my order. Wumdrop indicated they delivered to one Jeremiah - no signature and no-one here knows a Jeremiah. The online status of my order now shows completed. This much each agent acknowledged.

What am I supposed to do?