Rural King
Reviews and Complaints

After reading through numerous reviews from other customers, it's evident that many have had a disappointing experience with Rural King Supply. The general consensus points towards poor customer service, delays in orders, and issues with online purchases. It seems like there are significant concerns regarding product availability, order processing, and communication. Based on the feedback shared by customers, it appears that improvements are needed in various aspects of the business to enhance the overall customer experience.

I was at Rural King in Zanesville Ohio Friday 29th. 2022. I was needing assistance with a purchase and help loading purchase. Ally was so sweet and helped me with everything I needed; Ally and another associate Stephanie loaded my purchase into my truck. Both of these young ladies were professional and very helpful. And I wanted them to be recognized as exceptional employees.

I am a regular customer of Rural King stores in Cross Lanes, WV and Ashland, KY and Gallipolis, OH. Never had an issue in store or with any purchases besides a really cheap Remington weed eater. It had issues from the start and the guys in Repair dept at Cross Lanes, WV fixed it for free and they weren't under any obligation to even fix it. Online purchases have always come on time as ordered.

I ordered an atv sprayer and there was a snafu with the manufacturer, and it didn't arrive. I contacted customer service and they promised someone would call me back. They did, and it was Jennifer Tucker. It was obvious that she had real concern that my experience so far was less than satisfactory. Miss Tucker went to work, and contacted me every step of the way. Jennifer didn't make things right, she made them better than right. Because of this young lady, The Rural King site icon will be on my Homes screen. Great Job Jen!

Logansport Indiana store is he best store around. Manager is on the floor helping customers find items. They have face masks available for customers. Employees and management almost always wearing face masks. Store is usually organized. Some of the employees need to be better at assisting customers but that is everywhere I shop. Rural King has just about everything needed and most of the time it is cheaper than Wally world better known as walmart. So if a customer has bad thoughts about shopping at RK, try Logansport store. They are the best. Spread the word.
R Dan W.
Peru In

Got a side by side at Rural King (E-town) had issues with it. Took it to Glasgow Rural King. They worked hard to fix the issue. As they fixed the issue they found another issue with it. I returned it right there. The staff were outstanding and very understanding. The Company paid off the loan and sent me e a check for the payment I had made, all was completed within one week. I never had to call to see what was the problem. They took care of me. If all companies would take care of their customers as Rural King did, we all would be better off. Thank you Rural King and my hats off the staff at the Glasgow Rural King. I will shop there as long as I can, once again thank you all

I have not been able to logon to my RK account in about 3 weeks. At least 5 times I do get a password reset code only to find out it is already expired. I called in once again today and was told I should have a new code emailed to me in "a couple of minutes", It has now been an hour and 5 minutes and still no email.

I am pretty sure that if the CEO had to deal with this problem, it would have been resolved already.

Very unhappy with the computer support of lack there of.

I recently bought a Bestway pool from Rural King's website for a whopping $500. I was excited to set it up and enjoy the summer sun, but unfortunately, the pump leaked from the bottom. I was pretty bummed out, but I decided to give their customer service a call to see if they could help me out.

After giving them my information, they told me that someone would get back to me. The next day, I received an email from them with some instructions on how to get the replacement parts I needed. Unfortunately, when I tried to visit the website they provided, it didn't exist! I was pretty frustrated, and I couldn't wait until August to resolve the issue. I needed the pump, so I had to purchase a new one on Amazon.

Luckily, the new pump I bought (an Intex pump) worked beautifully and didn't leak at all. But I was pretty disappointed with Rural King and Tractor Supply. I don't think I'll be doing any business with them again in the future.

So, if you're thinking about buying something from Rural King or Tractor Supply, I would recommend being cautious. Make sure you can return the item if you need to, because they might not be able to help you out if something goes wrong. I hope this review helps you make an informed decision!

My experience with Rural King was not the best, and I wouldn't want anyone to go through what I did. I saw an ad for their website and ended up subscribing to their email list. I decided to visit their store on December 3, 2019, and arrived at 6:11pm. However, to my surprise, the doors were locked. I had been receiving emails from them for a whole week, advertising their products and offers. That afternoon, I received a message from them about their extended holiday hours, stating that they closed at 10pm. So, I was confused as to why they were closed when their emails and website indicated they were open.

When I asked the staff about it, they told me that there was a holiday party for the employees and their families. However, I saw dozens of customers in the parking lot who were just as confused as I was. It was frustrating to see that they had been sending me emails about their products and offers, but they couldn't even keep their store open during their advertised hours.

To make matters worse, after this incident, I continued to receive ridiculous emails from them, claiming things like, "If we don't have it, you don't need it." It was clear that they didn't care about their customers and were only interested in making a profit. When I decided to unsubscribe from their email list, I was met with a giant pop-up message on my screen that said, "What a shame!" It was discourteous and obtrusive, and it only confirmed my decision to never do business with them again.

Overall, I wouldn't recommend Rural King to anyone. Their lack of consideration for their customers and their unprofessional conduct is unacceptable. It's important for businesses to prioritize their customers and treat them with respect, and Rural King failed to do so.

Rural King is my go-to store for all my shopping needs. I have even traveled miles from my home just to visit their stores. Each store has its unique items, making it exciting to explore. The trick to getting the best deals at Rural King is to shop after the season ends. My boyfriend is an avid hunter, and he always finds his hunting gear at 75% off or more.

During my recent visit to a local store, I was able to snag some fantastic deals. They had fleece-lined leggings on sale for only $2.69, and I couldn't resist buying a few pairs. These leggings are super soft and comfortable to wear. Additionally, they have a clearance section that includes not only seasonal items but also everyday essentials. I was able to purchase some Real Tree camo mixing bowls for only $1 each, which I plan to take to our hunting cabin. I already have the matching plates, so it was a perfect find.

Rural King has everything you need, from branded clothing to household items, kitchenware, bath essentials, hunting gear, boots, shoes, animal feed, food, garden supplies, guns, furniture, and much more. It's a one-stop-shop for all your needs.

Last year, we even got a bunny from Rural King, and he loves his new home with us. The store has a wide range of animal supplies, making it easy to find everything you need for your pets.

Overall, Rural King is a fantastic store that offers great deals and a wide range of products. It's perfect for bargain hunters like me who love to save money while shopping. I highly recommend this store to anyone looking for quality products at affordable prices.

I recently ordered a yard swing from Rural King's website, ruralking.com. The photos on the website clearly showed a frame, so I was excited to receive my new swing. However, when it arrived, I was disappointed to find that it was just the swing and no frame. I didn't feel ripped off, but I was frustrated that the company didn't describe the product accurately.

I contacted customer service to schedule a return, but was told that the return shipment was on me. I explained that the issue was theirs, but they didn't seem to care. They even claimed that the description stated that it was swing only, but I triple checked and found no mention of that. I was left with two options: make a one hour trip to the nearest shipping point and pay for return shipping, or make a 45 minute trip to the store for the return. I chose to go to the store.

The return process was a headache. It's a good thing Rural King sells binder twine and bailing wire, because that's the only thing that seemed to be holding their online to store return system together. It was a frustrating experience, and to top it off, they kept the $18 in sales tax that I had paid.

Overall, I would not recommend shopping at Rural King. The inaccurate product description and poor customer service made for a frustrating experience. Save yourself the headache and shop somewhere else.

So, let me tell you about my experience at Rural King (ruralking.com). I went there last night to buy some items, and when I tried to pay with my credit card, it was declined. But don't worry, because the staff at Rural King are amazing! They just need to reset the router, which is located on a center pole that they have to climb up to. It took a few tries, but eventually, my card went through.

However, during this process, all of my items had to be rescanned. The first time, my total was $190, but the second time it was $172, and the third time it was $194. I was a bit confused about the price difference, but I didn't think too much of it. Then, on the third attempt, they told me I would need to pay with cash. I was a bit frustrated, but I said okay and went to Kroger to get the money.

When I came back, my cart was gone, and I was told to come back tomorrow. This was a bit of a problem for me because I am on crutches and there was an ice storm outside. But thankfully, Mitch, who has worked at Rural King for nine years, saw me struggling and decided to help me. He held back on putting my items back on the shelf and helped me from falling on the ice-covered floor. Thank you, Mitch! You are a hero!

I am sure that Rural King will give Mitch a giant raise and make him the store manager. To the rest of the management team, I hope you take note of Mitch's actions and reward him accordingly. Overall, I had a great experience at Rural King, and I will definitely be back. Thank you, Rural King, for having such amazing staff!

Sincerely,
Michael Dolce

I recently visited the Rural King store in Huber Heights, Ohio and was disappointed to find that they are not enforcing the face mask mandate. The only indication that masks are required is a small sign on the front door, which is not easily visible to those entering the store. To make matters worse, the manager at the customer service desk was not wearing a mask when I entered the store and was still not wearing one when I checked out.

When I brought this to the attention of two other employees at the customer service desk, one was wearing a mask while the other had hers pulled down to her chin. Their response was less than satisfactory, simply stating that they "just work here" and not offering to let me speak to the manager.

As a business, I believe that Rural King should be informing their employees of the mask mandate and enforcing it for the safety of their patrons. It is concerning that they are not taking this seriously and it has caused many people in Huber Heights to express their concerns and refuse to shop at Rural King. In contrast, Menards requires masks and checks them at the door, which has not hurt their business at all. It is clear that Menards is more concerned about the safety of their patrons than Rural King.

I understand that these are frustrating times for businesses and patrons alike, but it is important to follow the rules and mandates set out by our mayor for the safety of everyone. Until Rural King remedies this situation, I will not be shopping there and I would appreciate a response from the company.

Rural King, or ruralking.com, is a store that I have mixed feelings about. While I enjoy my job and most of my coworkers, there are some issues that need to be addressed by management.

Firstly, the ASMs, or assistant store managers, seem to be more interested in being best friends with each other than actually doing their jobs. They often get away with doing minimal work throughout the day and have a superiority complex once they are in their position. They are also incredibly disrespectful to anyone under them, except for a few favorites they have. This is blaringly obvious and can be frustrating for those who are not in their inner circle.

Furthermore, the ASMs often pile tasks onto other employees, including the HR rep, whose job is not to be moving freight or any other task on the floor. This leaves the HR rep with no time to assist employees with issues or check scheduling requests.

Another issue is the lack of action taken by management when it comes to employee misconduct. There is a particular employee who keeps stealing coworkers' food and drinks and sabotaging things in the breakroom, which can and have made coworkers sick. However, management refuses to do anything about it because there are no cameras in the breakroom. This is unacceptable and shows a lack of concern for the well-being of employees.

Additionally, the restrooms have not been cleaned in two weeks, and there is no longer a dedicated person to clean them. The mop bucket still has the same black water in it, and the floors and toilets are nasty. Even the stall walls are disgusting, and there is no ventilation in the employee or customer restrooms. This is a health hazard and needs to be addressed immediately.

Despite these issues, I do respect the store manager for all the effort they put forth. However, they seem to have difficulty getting the ASMs under control, and management as a whole needs an extreme makeover.

Lastly, special attention needs to be given to the chicks in the store. Their care is severely lacking as of late, and this is concerning. I would attach photos, but they may upset some people.

Overall, Rural King is not a bad place to work, but it is easy to go home angry due to the issues mentioned above. I hope that management takes action to address these concerns and make the store a better place for everyone.

Rural King is a place where you work hard for very little pay. I've been working here for two years and have only received a measly 36 cent raise. Meanwhile, the owners and corporate bigwigs are flying around in helicopters, living the high life. It's hard to make ends meet when you can barely afford to put gas in your truck. The schedule is never set, so it's impossible to have a second job to supplement your income. You're expected to work seven days a week, even though you'll only be scheduled for 25 hours at minimum wage.

The absence policy is a joke. There's no good excuse for being late or missing work. Even a doctor's note won't excuse you for being sick. And forget about sick days - they don't exist. Every missed day is a point, and being even one minute late is half a point. If you accumulate seven points, you're fired. It's that simple. To make matters worse, the culture at my store is toxic. Employees are constantly backstabbing and tattling on each other to gain favor with upper management.

The customers are a mixed bag. Some are ignorant rednecks, some are ghetto trash, and some are doddering retirees. They complain about every penny spent and try to haggle with employees like it's a flea market. But at the same time, they expect top-notch service and special treatment. They'll complain about anything in hopes of getting a free gift card from management. Some even make up stories to submit online, and management almost always sides with the customer.

The stores are dirty, cold in the winter, and hot and stuffy in the summer. And you have to listen to country music all day, even if you're not a fan. You're only allowed a 10-minute break, which is barely enough time to use the restroom and grab a soda. And forget about sitting down - your break is over before you know it. The turnover rate is incredibly high, with 60-70% of employees leaving within six months. And the owners and managers don't care about us - we're just replaceable parts in their money-making machine.

If you have an enemy, tell them to get a job at Rural King. It's a terrible place to work, and I wouldn't wish it on anyone.

I recently purchased a RK-21 from Rural King's website in May 2021. After completing the 50 hour maintenance as per the manual, I noticed that the loader bucket was a bit loose. I immediately called the store and spoke to a woman in charge who got the mechanic on the line. We agreed that they would order new pins under warranty and I would pick them up and install them myself. So far, so good, right?

However, weeks turned into months and I still hadn't received the parts. My sister and her daughter were heading to the store for chicken feed, so I asked her to check on the parts for me. Long story short, my sister and the tractor woman had a bit of a disagreement, and my sister was treated poorly until she left the store. She complained to corporate about the tractor lady and the parts, and a few days later, the parts were finally in. It seems like corporate can make things happen when they need to.

I took a pin from my tractor with me to ensure that I got the right parts, but when I got to the store, they gave me the wrong ones. They took a picture of my pin to make sure they ordered the right ones, but it had already been three and a half months, and we were starting over. Many weeks came and went again, and I stopped at the store on 7/25 to ask for a manager to see why it was taking so long to get the parts.

While I was explaining everything that had happened, the tractor woman butted in and accused me of abusing my tractor. I told her that she had me confused with someone else and that I had never abused my tractor or anything else that I own. She said that they had a picture, but when I asked for an explanation of how they could look at a picture and tell me that I abused my tractor, she had no answer. The manager said that he would make a call on Monday to see what he could find out, but he didn't mention anything about extending my warranty.

The next day, I got a call saying that the parts were in, but when I went to pick them up, they told me that I had to pay for them. The manager was no help, and I was frustrated. There are three morals to this story: first, tell your sister not to get the tractor lady in trouble until after you get the right parts; second, don't underestimate a person who has worked in upper management positions for most of their career; and third, there is nothing wrong with RK tractors. I love mine, and I think it's better than the green and orange ones, but keep the service in mind when you buy from Rural King.

If you're wondering, I didn't end up paying for the parts. I told them that I wouldn't give them a single dollar. There is a lot more that I could say about my customer experience, but I'll save it for the next chapter.

I recently worked at Rural King as a Pet Specialist, and I have to say that my experience was not a good one. At first, everything seemed great. The Manager of the Store in Heath Ohio # 80 was super nice, very fair, respectful, and kind. However, the Managers under him were horrible! They were more interested in making sure they got to the bakery by 12 noon, which is the peak hour of work. Coincidence? I think not!

They would wait for the Manager of our Store to leave, and it was a free-for-all. They would push us workers to lift heavy pallets of dog food, 50 lbs each, 80 total. We had to run back and forth trying to help customers, and they would push the Visa card on top of us, even though we were not hired to do that. After 90 days, they would push Cobra Insurance on us, and they told me I had to pay $300.00 a pay, which I said I can't afford.

I was not trained one time by my manager Amy, who ran 2 areas, and not once showed me how to do a plan a gram. I was harassed and belittled by her when I was working alone in the aisles. She screamed at me, saying things like "Don't you walk away from me!" and "Shut up, sit down, and I own you!" She would then triangulate other managers to tell me to calm down and not get upset.

I was working on a task the Manager told me to do, and because I would not stop and drop everything while on a ladder and fix 326 price changes that accumulated by her not showing me how to set a planagram, I was also shoved to work in areas I was not hired to work, like livestock. I was made to lift very heavy bags of dog food, horse feed, and pull pallets by myself, a 57-year-old woman who is not the incredible hulk! I then injured my right wrist, messed up my back, and now have numbness and loss of feeling in my right hand from her sitting on a forklift and demanding everyone do her work!

Most managers in that store are obese and have serious health issues, while we workers are tired, overworked, and underpaid. This is workplace hostility, and as a result, many people have walked out, been fired, or had to transfer to other departments. Amy has also verbally threatened me and laughed at me while forcing me to go into the back room alone with her. I said absolutely not as I asked for the head manager to be present, and the reply was "he's out to lunch." This abuse has been going on for 90 days. I have talked to people in this store who state they are treating Rural King like a sweatshop, and some have been so abused that they are on anxiety medication or worse, having strokes or having heart problems from the stress.

When I left, Don, one of their Gestapo managers, told me, "You will not raise your voice in here," and followed me out like a German soldier out to the lot and still demanded I leave, watching as I was on Target Parking Lot, not Rural King. I came into this store with little or no money, and they offered me $17.25, and I thought they cared, but their leader, Amy the Bully, said she owned me? And I will do what and when she says. I had to ask for breaks, and sometimes did not get a lunch after 3 and got in trouble after they ran me ragged.

The whole store is a safety hazard. The roof was patched, not replaced, and now they want to remodel the bathrooms first? Where are their priorities? They abuse the elderly, the weak, and the sick. They penalize us, while they, the Black coats, go on vacations and take long days off and get 50 hours a week! While they reduced our wages, this is abuse. You want to know why your calls don't get answered? Now you know! The Managers sit on their butts in the back and play God, walk around like they have a corn cob up their butts, and whine about helping us red coats! No thank you, the $17.25 is not worth it.

A video is posted on YouTube under Under the Battle Between Good and Evil in America. Others will be uploaded in the future. I suggest you in Ohio go to the Tractor store on 21 street instead. I also noticed they don't hire people of color in that store. So no, it's not diverse.

12/28/23 4:17 pm walked into rural king in logansport Indiana went up to the customer service area asked if I could make a payment on my layaway. Like ive done many many times before. What ever manager is working today didn't get his name but I was told rural king doesn't do layaways was turned away and was treated like I didn't know what I was talking about,also like i dont speak english. Mind you I've lived my whole life in the USA and also I happen to be a US Marine vet I am soo confused mad because that isn't how to handle customers so I stormed out pissed off I feel very humiliated. If someone could address this to that manager it would be very appreciated thanks.

November 14, 2023 About 3 pm online order placed on ruralkingcom. 200000163507 order number/invoice number

Was charged 20 something ($20.43) was used off of my card. Never heard anything else from them. Repeatedly emailed and inquired about the order off of their help center. They never responded and I finally hit the live person icon on the side of their website. Valorie acted like she was going to get to the bottom of it. But lied and didn't finish with an answer. Never responded to my email like she said.

What else can I do?

I've been a fan of Rural King for a while now, and I have to say, they usually have some great deals. But during the lockdown, they had a sale that really caught my eye - a 14ft trampoline for only $199! I knew my daughter would love it, especially since she's turning 11 next week and we're all stuck at home.

Unfortunately, when I went to my local store, they didn't have any trampolines in stock and said they weren't getting any more. So I decided to try ordering one online. And boy, was I in for a surprise.

First of all, the trampoline itself was a steal at $199. But when I went to check out, I was hit with a shipping cost of $244! That's more than the cost of the trampoline itself! I couldn't believe it.

I understand that shipping costs money, but $244 seems a bit excessive. I mean, it's not like I was ordering a car or something. And with all the other taxes and fees, the total cost came out to over $500. That's just not feasible for me right now.

I really wanted to give my daughter something fun to play on during this lockdown, but it looks like that's not going to happen. I wish there was a way to have the trampoline delivered to the local store for an in-store pickup, either for free or for a small fee. That would have made things a lot easier and more affordable for me.

Overall, I still like Rural King and will continue to shop there. But I hope they can find a way to make their shipping costs more reasonable in the future.

I gotta say, I'm pretty darn disappointed with Rural King's online ordering policy. My family and I were trying to stay safe and avoid going out too much, so we decided to place an order online. We were charged the full amount on our credit card, but then out of nowhere, they canceled our order! Can you believe it? I was so frustrated that I had to call customer service, and let me tell you, I was on hold for an hour and 25 minutes! When I finally got through, all they could say was "sorry about that," and that they must have run out of stock. Well, that's just great. Now we're scrambling to find the item elsewhere, but it looks like we won't be able to get it in time for Christmas. Other suppliers have it, but the shipping is just too slow. I don't think I'll be ordering from Rural King again after this. This isn't the first time they've really messed things up for us, and they don't even offer anything to make up for all the inconvenience. It's just poor customer service all around. I will say, though, that the actual customer service agent I spoke to was very understanding and professional.

I recently had an experience with Rural King that left me feeling frustrated and disappointed. I decided to purchase a Husqvarna mower from their website, ruralking.com, as they claimed it was in stock. However, after waiting for a week and checking the status of my order online, I was surprised to see that my order didn't exist.

I immediately contacted their customer service team via email to inquire about the issue and find out what went wrong. To my dismay, I was informed that they were out of stock and the item was on backorder with no estimated time of arrival. They also mentioned that it would take 10 business days before I could receive a refund so I could purchase another mower elsewhere.

This situation has caused me a lot of inconvenience as I am now paying someone to mow both my yard and my daughter's yard. In my opinion, I should have been refunded immediately when they discovered they were out of stock. It's frustrating that I had to chase them down for an answer and that my money left my account immediately, but they can't refund me immediately for their error.

Overall, I am disappointed with my experience with Rural King and I don't think I will be doing any more business with them, whether it's online or at their local store. It's a shame because I had heard good things about them, but this experience has left a bad taste in my mouth.

Been shopping at Rural King for over 10 years now. It's my go-to store for all my horse needs. Sometimes, I don't have any other option but to shop here because there aren't any other suppliers in the area. Most of the time, I can find what I need for my two horses. But, let me tell you, ordering from their website is a nightmare. It's like they haven't updated it since the 90s! It takes me at least 5 minutes just to order one item and even then, it's not always correct. There have been times when I've ordered something and the website didn't put the right number of items in my cart. Other times, it's told me that there's no inventory of what I'm trying to order, even though I've seen it in the store. And don't even get me started on the error codes I've gotten when trying to pay with my credit card. It's like they don't want my money! Rural King, please, I'm begging you, update your website! It's the 21st century, your website should reflect that!

I gotta say, my experience with Rural King (ruralking.com) was not the best. I was super stoked to order my first firearm from them back in February, but things quickly went downhill from there. I never received any sort of confirmation email or anything, so I decided to give them a call. The person on the other end of the line didn't seem to have any idea why my order hadn't shipped yet, and said they would email a supervisor to get to the bottom of it.

Well, I never heard back from them, so I called again. This time, I was told that my order would be shipped on March 13th. I called the next day to double-check, and lo and behold, it still hadn't been shipped. At this point, I was getting pretty frustrated. I asked if there was anything they could do to make up for all the delays, like maybe throw in a box of free ammo or give me a discount, but they said there was nothing they could do.

To make matters worse, when I asked if they could overnight the shipment, they said no - it had to come by truck. So here I am, waiting and waiting for my first gun, and it's turning into a complete disaster. I really hope Rural King can get their act together and improve their customer service, because this experience has left a bad taste in my mouth.

I recently bought an Electrical Fence system and a solar charger from Rural King's website, ruralking.com. Unfortunately, the solar charger didn't work from the very beginning. I tried to return it within a few days, but the girl at the service desk told me that I needed to let the battery charge out in the sun for a few weeks to make sure it would work correctly. So, I did as she said and waited patiently for the battery to charge.

However, when I went to return the product, the same girl at the service desk told me that they do not accept returns after 30 days. I was shocked and frustrated. I had followed her advice and now I was stuck with a faulty product. What the heck! I was told to give it a few weeks to charge, not my fault it went over 30 days. From now on, when something goes bad, I'm going to demand my money back the very next day that it goes bad. I should have never listened to that woman and returned the product right away.

To make matters worse, the girl at the service desk was the meanest service person I've ever dealt with. She treated me so awfully bad that I will never go back there again to shop. Her attitude was terrible, and she made me feel like I was the one at fault for the product not working. It was a terrible experience, and I would not recommend shopping at Rural King to anyone.

Overall, I was disappointed with my experience at Rural King. The faulty product and the poor customer service left a bad taste in my mouth. I hope they can improve their policies and train their staff to be more helpful and understanding in the future.

So, I was looking for a manual log splitter and decided to give Rural King's website a try. I saw that they had it in stock and even gave me a delivery date for one week after. I was pretty excited about it and couldn't wait to get my hands on it.

However, a couple of days before the delivery date, I decided to check the status of my delivery online. To my surprise, I found out that it wasn't even shipped yet. I was pretty upset about it and decided to call their customer service.

When I talked to the customer service representative, they told me that the item was not in stock and they had no expected delivery date for it. I was pretty confused because when I bought it, it showed that it was in stock and even gave me a delivery date. I mean, why say you have it in stock when you actually don't? Just say you don't have it in stock!

I tried to explain this to the customer service rep, but they just told me that they will get back to me with an answer. I waited for three days and received an email that my order was cancelled. I was pretty disappointed that they didn't even have the decency to call me back.

Overall, I wouldn't deal with this company again nor would I recommend anyone else either. It's just not worth the hassle and disappointment.

I used to be a big fan of Rural King, but my recent experience with their layaway program has left me feeling disappointed. I had my eye on a Savage 6.5 and decided to put it on layaway. After a month and a half, I went to pick it up and filled out all the necessary background check paperwork. However, when the results came back, it was delayed. I wasn't too worried at first, as delays can happen, but they told me it would only take 3 to 5 days to clear up.

Five days later, I returned to Rural King to pick up my gun. However, they still wouldn't let me have it, claiming that it was still delayed. I reminded them that according to the BRADY LAW, after 5 days, the gun should be handed over to me unless the background check came back with a negative result. If that was the case, the police would come to retrieve it. However, Rural King told me that they had their own store policy and didn't have to follow federal laws. I was confused and frustrated that a store could override the government.

In the end, I decided to get my money back, but they kept a $10 restocking fee. I was disappointed that I couldn't get the gun I wanted from Rural King and ended up going to another store to buy the same gun. I was able to walk out with it that same night, which made me wonder why Rural King couldn't do the same.

Overall, I wouldn't recommend buying a gun from Rural King. While I've had positive experiences with them in the past, this recent incident has left me feeling frustrated and disappointed.

I ain't gonna lie, I had a pretty bad experience with Rural King. I was all excited to order three firearms on June 5, but boy was I in for a surprise. My status kept saying "processing" with no other info for over 10 days. I mean, come on, I got things to do! So I sent two emails, but no one ever got back to me. Then I called and had to wait a whole 45 minutes just to talk to someone. Ain't nobody got time for that!

Finally, last Wednesday, I spoke with a representative and they told me that one of my items wasn't even in stock. But get this, when I ordered it, it said it was in stock! What kind of shenanigans is that? I asked if I could get a partial shipment, but the person who could do that was out of the office. They said they left an email and a note on their desk, but who knows if that's true.

Now I gotta order the two firearms that were actually in stock again and wait another 4 to 5 weeks to get a response. Ain't that just peachy? I mean, I ain't no rocket scientist, but that don't sound like good customer service to me. This was my first time ordering from RK guns and it's definitely gonna be my last. Customer service is everything, and Rural King just ain't cutting it.

I gotta say, I've had a couple of run-ins with Rural King and I'm not too impressed. First off, let me just say that the folks who answer the phone when you call in with questions about their products are about as clueless as they come. I mean, seriously, if you're gonna sell something, shouldn't you know a little something about it? It's like they just read the product description off the website and call it a day. If you have any real questions, you're better off doing your own research.

And don't even get me started on their shipping policies. I recently got an email saying that they no longer ship anything to California. At first, I thought it was a mistake, but when I called to ask about it, I was told that they really don't ship anything to the state anymore. Like, what kind of business model is that? California has like 40 million people in it, and they're just gonna cut them off like that? It's like they don't even care about their customers.

Honestly, I think the problem here is with the management. They must be either really dumb or totally stupid to make decisions like this. I mean, come on, guys, get it together. There are plenty of other online stores out there that actually know what they're doing. If you're looking for a hassle-free shopping experience, I'd suggest you look elsewhere.

Bought 1 that was priced for $5.99 there were 2 of this item below the $5.99 and at checkout they charged me $16.99 and I informed them that was the incorrect price and we both went to where the item came from and sure enough the item was in the correct place but in the wrong pricing and the better connector was the one for $5.99 and the one I bought was in the right place but the wrong price. So instead of giving it too me at $5.99 they refunded me my $16.99 plus Tax total of $18.01 and said have a good day and thanks for stopping by.

I purchased 10 baby chicks Saturday April 15th at Cross Lanes WV Rural King, and half of them have died so far. They were fine and the next they wasn't just within a few they were dead. I spent $50 on these chicks and their dying. I would like to get a refund do to this, this was unexceptable. I have talk to several people that have bought from there and have had the same experience as I did.. I would greatly appreciate to be contacted back and refunded my money. Thank you

My child and I had visited Rural King in Bloomington IN 03/05/2023. During our trips we had multiple people “checking on us”. Then we get to check out and a big burley man come up behind me and stands with his arms crossed in an intimidating demeanor, I even tried to smile at him because it was so tense.. then 3/4 guys standing to the side and then they what felt like made this young girl ask to check my “backpack” which was my purse that never left my back.. I said sure no thing, because I had nothing to hide I was spending $252 why would I steal something. My son was very uncomfortable and then came the questions as to why they were being so rude to me and treating me differently. My assumption is because the way I look. Shaved head on the sides brightly colorful and in a country store.. I then called the GM he took 5 days to call back. Didn’t review any footage before calling me and basically just said well sucks to be you. He then said he’d call back, still nothing. Told me I could return said items I no longer had the boxes for and now they won’t take them back.

I purchsed an RK 24 tractor in July of 2019. Since then it has broken down from the same electrical problem at least seven times from a faulty wiring harness I'm told. The tractor has 136 hours on it and has just broken down again from an electrical problem that caused the tractor to smell like burning wires. It has actually been out of service more than I have used it. I am wondering how many more times during the life of the warranty this tractor could break down. Can I have a replacement tractor?

I Bought a Troy built mower may of last year, I specifically told them that I wanted the 2 year warranty that came with it. Upon bringing it back because it stopped running, they told me I have no warranty. This is unacceptable. I wouldn't have bought it here with no warranty. Its the only reason I bought it here. I'm livid because now I'm just [censored] out of luck and have to buy a new mower... I will not be doing business with this company again.