Rural King
Reviews and Complaints

Not complaining about product. Its sad when people who really need jobs to provide for family and gets turned away due to background checks or drug tests but yet harrisburg il will hire drug addicts giving them a week to get clean before hire and just came out of prison on parole. Probably gonna play sick at work today due to his all night meth party. Spoke with manager the day corporate flew in on helicopter about employee Leroy Wallace but he looked at me as being stupid and ask me how I knew he on drugs. Not hard when his paychecks from there supply his habits not his family. Is this an equal opportunity work place?

5/20/2020 5:14pm manager christine stasek accused me of just leaving when I was only on lunch today then she has called me on my personal cell phone multiple times on my own time asking me where am I its been to the point I wanna press harassment charges as an employee having to do that the manager show unethical behavouir at store 51 elyria ohio

Paris Illinois, purchased a long gun. My 3 day wait has now turned into day 19 . When I call the computer is slow is the response . My son left there went to Stock n Field purchased a long gun in 5 minutes he was cleared through state police . Now 3 days later he has a gun I'm STILL WAITING. Their Policy needs to change or they lost my business !

On 9/28/19 I ordered and paid in full for a BH7.5 back hoe attachment and a 9" bucket. I got the back hoe in 3 weeks but still haven't receive the 9" bucket and today is 11/30/19. Jim the sales person in the Marion Ohio store is working hard for me to get the bucket, but seems to be getting the run around from the regional managers JB and Rocky and the tack department. I have seen the communication that Jim has summitted and was there when he was on the phone with these individuals and all he gets is a bunch of BS. If you are going to sell these items then you should have a supply of them. Very disappointed because I want to use this tool.

As far as a resolution, you need to expidite this bucket and if you want to be credible you would give me a significant discount for the inconvenience. My name is Scott Beveridge and email is [protected]@hotmail.com, phone numer is [protected]. That is enough information for you to return communication and inform me on you resolution.

Do not waste your time buying online from this company. It is the worst experience I have ever had buying online. Customer service is terrible and will do nothing to help you. Ordered a item 10 days ago and still has not shipped out nor will they cancel the order to refund me so I can buy it somewhere else. Do not waste your time here, you will be sorry.

I purchased a Remington TAC. I went to the Connellsville PA store. Since it was my son's eighteenth birthday I said he could transfer the gun. I informed Joy the representative that he was going to do the paperwork. I did not realize that it needed transferred to a person over 21. She did not inform me that he was ineligible. If she would have I would have done the paperwork and kept the gun for myself. I said I could do the paperwork an was told that I could not since he had been denied.
She was quite rude from the time we came into "her" department. We were greeted with "you are going to have to wait I'm busy." This was before we even said a word to her. She then berated other employees that were trying to answer customers questions over the intercom. Saying they are stupid or should know the answer since " They have worked there for 5 Years"I have purchased several guns from RK Guns and have never had such a horrible experience. To add to our horrible experience I called you customer service and after waiting over an hour and a half on hold I am told I am being charged over $75.00 for I gun that I cannot even purchase. I am very active in the local community and shooting sports. I know this means very little to you but I will spread the word that no one should even consider buying a gun from your company. I understand your position but I feel I was treated unfairly. Again, I doubt if your company really cares but I wanted to vent my feelings

My son and I were at rural king in wooster, oh My son is handicapped and is autistic. The parking lot is jagged and a mess. As we came out of the store my son tripped on broken concrete falling and hitting his face on jagged edges. I had to rush him to the e.r for stitches. This was very traumatic for him and myself. I am going to talk to an attorney.

I ordered 2 LED shop lights online and 1 was defective. I contacted the return department at RK the same day.It has been 2 weeks and I am still waiting on my return authorization. When I call all I get is a run around. This is the worst return department I have ever seen. Rural Kings website says easy returns. This is not the case. Looks like a rip off to me. Sell me a defective product then run the other way when you need to honor your posted warranty.Would you buy here?

This lady is on the cell phone operating a machine lift driving one handed holding her phone with the other hand for the 20 minutes plus that we waited to pick up our order. Once she was done moving a case of water she sat on her cell phone talking longer with absolutely no concern for us at all nor showed any time of customer service towards us at all.

I have cut my shopping down the past 6 times I've been here because of the heat. I average about 2x's a week shopping here year round. Today, July 14, 2019, I entered the store and before I could even get a quarter of my shopping done I got so hot, I was dripping sweat, I got so dizzy I almost fell, thank God my husband was close enough to catch me, by the time we got to the check out with the few things I was able to get, my husband and I were both sick to our stomachs. This was the worst experience I've ever had. If there is nothing done about this condition I will be forced to find a different place to take my business even if it means spending more money. Please take care of this situation and show you care about your customers.

Sincerely,

Nancy Ferrell
490 Baldwin Ford Rd.
Providence, KY. 42450

Why does this company mistreat employees and pay them such bad wages and they get health department inspector violation codes for mistreating animals and building code violations for repairs of stores smh it's very sad when management cannot even verify an employee work schedule if they call the management isn't even on the same page with other stores and the right hand doesn't even know what the left one is doing. I'm a management professional in a law firm and have had many EEOC complaints about this company. They need to clean up their act or they will risk bankruptcy in the future! They hire outside cashiers from a temp service which pays 3 dollars more an hour but refuse to give existing workers a raise. People cannot live on low wages!